Enterprise Rent-A-Car Introduce
For residents across New Castle County and the greater Delaware Valley, reliable transportation is often essential, whether it's for navigating Wilmington's city streets, commuting across state lines for work, or requiring a replacement vehicle after an unexpected incident. The Enterprise Rent-A-Car branch located on Lancaster Avenue in Wilmington, DE, is a highly regarded local resource that offers far more than just a set of wheels—it provides exceptional, personalized support during times of both necessity and leisure.
The Wilmington Lancaster Avenue team consistently earns praise for their commitment to going above and beyond the standard rental transaction. This branch is particularly known for its supportive role in the community, often assisting customers who are dealing with the stress of an accident or vehicle repair. One customer recounted their "wonderful experience" after being referred by their insurance company while their Jeep was in the shop following an accident. The crucial difference was the assistance provided by a staff member named Hazel, who personally handled the pick-up from the customer’s home and later drove them back to the location. This type of high-touch service demonstrates a deep commitment to customer convenience and empathy, making a difficult situation significantly easier for the Delaware user.
Even when faced with procedural hiccups, the staff's dedication to service shines through. One renter experienced a frustrating wait after their reservation and payment for a road trip-bound Hybrid were processed without receiving the keys. However, the situation was quickly turned around by a team member named "WILL," whose "impeccable customer service" completely changed the customer's outlook and made them feel "much better after waiting." This ability to recover the customer experience through dedicated, polite, and effective intervention is a hallmark of the branch’s commitment to service excellence.
Choosing this specific Enterprise location also allows Delaware users to support a local business with a significant distinction: the branch proudly identifies as woman-owned. By renting a car or van here, you are directly contributing to the success and diversity of the local Wilmington economy. Whether you need an economy car for a weekend trip to the Delaware beaches, a compact SUV for daily errands around New Castle County, or a van for group transportation, this Lancaster Avenue location provides a dependable vehicle backed by a team that truly cares about your experience.
The Enterprise Rent-A-Car branch is strategically located in Wilmington, making it highly accessible for residents of the city and surrounding New Castle County. Its position on a major local artery ensures that customers from Newark, Hockessin, Elsmere, and central Wilmington can reach the location with ease.
The official address is:
- Address: 2415 Lancaster Ave, Wilmington, DE 19805, USA
Accessibility is a key feature of this location, designed to accommodate all members of the community. For customers needing assistance, the following features are in place:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
The Wilmington Lancaster Avenue branch ensures a smooth start to your rental experience with these accommodating features and its prominent location, which simplifies navigation and access for all Delaware customers.
This Enterprise branch in Wilmington functions as a full-service transportation provider, specializing in meeting the diverse needs of both individual and commercial users across Delaware.
- Car Rental Agency Services: Offers a comprehensive fleet including fuel-efficient economy and compact cars, ideal for local commuting or solo travel; mid-size and full-size sedans; various SUVs for family or outdoor adventures; and specialized vehicles like hybrid cars, as highlighted in customer reviews.
- Van Rental Agency Services: Provides essential utility and passenger transport options, commonly including cargo vans for moving or business deliveries, and minivans or 12/15-passenger vans for group outings, church trips, or team travel across the region.
- Insurance and Accident Replacement Rentals: A key specialty of this location is working directly with insurance companies and body shops to provide hassle-free rental replacements, complete with a supportive and communicative staff to guide the customer through the process.
- Convenient Customer Pick-up Service: Offers one of its most valuable local services by providing customer pick-up from home or work, a service crucial for those involved in an accident or without immediate transportation, as personally experienced by customers.
- Flexible Payment Options: Accepts a wide array of payment methods for maximum customer convenience, including all major Credit Cards, Debit Cards, and modern NFC Mobile Payments (such as Apple Pay and Google Pay).
The Wilmington Lancaster Avenue Enterprise distinguishes itself through specific features and community commitments that resonate strongly with local Delaware users.
- Identifies as Woman-Owned: By choosing this location, Delaware customers actively support a woman-owned business, promoting economic diversity and local entrepreneurship within the Wilmington area.
- Active Military Discounts: The branch offers special benefits and competitive rates for active military personnel, recognizing and supporting the service community in Delaware.
- Personalized, High-Touch Customer Service: Features dedicated, recognized staff members like Hazel and Will who provide exceptional assistance, including home pick-up services and diligent problem-solving to ensure a positive customer experience, even when logistical issues arise.
- Full Accessibility: Ensures a welcoming environment for all customers with both a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
- Modern Payment Methods: Provides financial flexibility by accepting Credit Cards, Debit Cards, and NFC Mobile Payments, catering to various customer preferences.
- Seamless Accident Rental Process: Highly skilled in managing the documentation and logistics required for insurance-related replacement rentals, greatly reducing stress for the customer during an already difficult time.
For making a reservation, inquiring about van availability, or coordinating a vehicle replacement through your insurance provider, please use the following contact details for the Wilmington Lancaster Avenue branch:
- Address: 2415 Lancaster Ave, Wilmington, DE 19805, USA
- Phone: (302) 575-1021
For residents of Wilmington and New Castle County, the Enterprise Rent-A-Car on Lancaster Avenue is the premier choice for vehicle rentals, primarily due to its proven track record of outstanding and compassionate customer service.
The most compelling reason to choose this branch is the human element. The staff members are clearly empowered and willing to deliver service that goes beyond the counter. The provided customer examples—a staff member personally picking up a renter from their home following an accident, and another swiftly resolving a check-in delay with "impeccable" attention—demonstrate a commitment to making the rental process as convenient and stress-free as possible, a true asset for busy Delaware residents. When you are dealing with a car in the shop, having a professional like Hazel or Will handle the logistics is invaluable.
Furthermore, the features of the business align perfectly with community values. The distinction of being a woman-owned business provides a meaningful reason to support this local branch. This, combined with the provision of Active Military Discounts, shows a deep appreciation for diverse elements of the Delaware community. The branch's practical features—its centralized location on Lancaster Avenue, full physical accessibility, and acceptance of multiple payment types including debit cards—ensure that the process is not only friendly but also logistically simple for every customer, whether they are renting a Hybrid for a long road trip or an SUV for a local family outing. This Enterprise location offers the reliability of a national brand with the personalized touch of a local, community-focused business.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2415 Lancaster Ave, Wilmington, DE 19805, USA
Enterprise Rent-A-Car Reviews
priceteaminsurancedrivecleanmanagerselectionpickupdiscountmoney
★ 5★ 4★ 3★ 2★ 1We rented a Hybrid car for our road trip to Ohio. The guy who initially took our reservation and payment, never gave us the keys! After waiting 15mins and seeing people leave before us that were there after us, we asked what's the deal, why don't we have the keys if we were already checked in. So, I want to say thank you to WILL for his impeccable customer service! You made us feel much better after waiting! I look forward to using the Enterprise app again, for my next rental!
August 02 · Rosemarie AltamuroI had a wonderful experience at this Enterprise location. I was involved in an accident and needed a rental through my insurance while my Jeep was in the shop and was referred here.Hazel assisted me from beginning to end, even picking me up from my house and taking me back to the location.Everyone was so helpful and very nice.Should I ever have to rent a vehicle again I will definitely come back to this Enterprise on Lancaster Ave.Thank you all so much for your help.
May 30 · Keli CarrGood service picking up the vehicle, but not good after that...impossible to reach them live to resolve issues and charges that were not expected. It would be useful if they answered my calls. I will definitely let my insurance company know they aren't meeting my expectations.
July 03 · Jaimie PicklesThrown out of Enterprise location to avoid giving me a vehicle they could not deliver as promised2415 Lancaster Ave, Wilmington, DE 19805May 16 202I was Scheduled and reserved to pick up a Standard SUV on Friday May 16.The vehicle was to be used to transfer entertainment gear for a show that evening.When I went to pickup the car The local agency told me they did not have one but would have one at 12pm.I went back and they still did not have oneThey offered me a pickup truck with no cover. This would not work.They told me to wait.I expressed that I was promised a vehicle and I wanted it delivered.As I was waiting 7 other people showed up and cars were not available for them.I heard a representative on the phone telling a caller that they had cars available and I yelled loudly that they didn't.The representative , a male, then threw me out of the agency and said I would never get a car from them.We then went and had to buy a used vehicle because there were no other capable vehicles available for rent in the immediate area in the time needed.This agent was trying to find ways to get rid of people waiting for cars and I guess I gave him an easy way out .He was going to call the police if I did not leave.This vehicle was pre booked and was needed for my job. I would have been fired if I did not have the equipment deliveredAs I said, I had to buy a used vehicle in order to get to my delivery on time.
May 21 · Jim CaraFound this place through a quick online search, current vehicle is in the shop so I just needed something to get around for the day. I was originally quoted around $75 which seemed pretty affordable when compared to Uber or Lyft. Upon arriving the staff was very friendly however be aware than within the fine print you have to put down a $400 deposit. I knew that there would be a deposit but not one so large for just a one day rental. They also try to get you to add unnecessary extras on. I would say just call around because most places only have you place a $100-$200 deposit and their rates are a lot more affordable. It was too late for me to get another rental car for that day so I feel like it was just a big waste of time and they need to be more clear on their rules not put it in 8pt font at the very bottom of an email.
May 17 · Destiny Voiers
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