Enterprise Rent-A-Car

- 100 French St Unit 115A, Wilmington, DE 19801

For residents and travelers in Delaware, having access to a reliable, full-service car rental agency in a highly accessible location is crucial. The Enterprise Rent-A-Car branch, conveniently situated within the Wilmington Amtrak Train Station at the Riverfront, is an essential resource for those needing mobility for business trips, weekend excursions, or daily transport. This location specializes in offering a wide selection of vehicles right where many local commuters and long-distance visitors intersect, providing a seamless transition from rail to road.

This branch is particularly noteworthy as it proudly identifies as a woman-owned business, meaning that choosing to rent here is a direct way to support diversity and local entrepreneurship in the Wilmington community. It is a full-service car rental agency committed to providing the same wide fleet and national standards of care that Enterprise is known for, right here in the heart of the city.

However, like any service located in a bustling urban hub, the experience can sometimes be mixed, and local users should be prepared for the realities of a city location. One customer detailed a "horrendous experience" citing difficulties with returning a rental vehicle due to local block party closures and feeling uncomfortable with the surrounding activity in the morning, specifically mentioning the presence of homeless individuals approaching their vehicle. The customer also reported significant issues with the customer service line when attempting to find a safer, alternative drop-off location, which ultimately led to them leaving the keys in a drop box with the vehicle unattended. This highlights that while the location is excellent for access, customers should be mindful of the immediate city environment, especially during after-hours returns or local events, and should inquire about the exact return procedure and secure parking areas upon pickup.

Another account detailed a TERRIBLE experience with a malfunctioning rental car, specifically a wiper blade that made a "SUPER annoying sound," like "metal is scratching on the glass," during a seven-hour rainy drive to upstate NY. The customer suffered a headache for hours due to the noise. While frustrating, this particular issue highlights the paramount importance of checking all vehicle components, especially those related to safety and comfort for long-distance driving, before leaving the lot. While these reviews reflect isolated negative experiences, they serve as a reminder for all renters to be proactive about vehicle checks and to be clear on the expected service and safety protocols, particularly given the branch's downtown location.

The Enterprise Rent-A-Car branch is exceptionally positioned for both local residents and out-of-town visitors, as it is situated directly inside the major regional transportation hub of the Wilmington Train Station. This makes it an ideal spot for those arriving via Amtrak or SEPTA who need immediate onward travel in Delaware or the surrounding tri-state area.

The address places the branch right in the vibrant Wilmington Riverfront area, providing easy access to I-95, which is the main north-south artery running through Delaware. This strategic location minimizes the hassle of navigating deep into the city to collect a vehicle.

The official contact and location details are:

• Address: 100 French St Unit 115A, Wilmington, DE 19801, USA

To ensure a smooth transaction for all customers, the facility is equipped with comprehensive accessibility features:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Furthermore, on-site parking is available for customers during the pickup process. For returns, especially after hours, customers are advised that procedures involve placing keys in a drop box inside the Train Station, so confirming the exact drop-off area and security measures beforehand is highly recommended.

As a premier car rental agency, the Enterprise branch at the Wilmington Train Station offers a broad range of services designed to meet diverse travel and utility needs for the Delaware market and beyond.

• Car Rental Fleet: Provides a full spectrum of vehicle classes, including fuel-efficient economy and compact cars perfect for city driving; full-size sedans for comfort; SUVs for family trips; and minivans for group transport. Their general fleet is extensive, covering needs from the budget-conscious traveler to the business executive.
• Convenient Train Station Pickup: Offers unparalleled convenience for rail commuters and travelers, allowing them to step off their Amtrak or SEPTA train and immediately transition into their rental vehicle, saving time and simplifying travel logistics.
• After Hours Return: Features a defined process for returning the vehicle after business hours, which typically involves securely parking the car in a designated area and utilizing a drop box for the keys. Customers are reminded that the vehicle remains their responsibility until the office officially reopens.
• Flexible Payment Acceptance: Accepts various modern forms of payment, accommodating the preferences of most Delaware consumers and travelers. These include Credit Cards, Debit Cards, and NFC Mobile Payments (such as Apple Pay and Google Pay).
• Travel Across Borders: The branch permits travel into Canada with most vehicle classes (Economy through Full Size cars and Minivans), offering flexibility for New Castle County residents taking extended trips north.
• Refueling Service Options: Provides choices for customers on how to handle the fuel tank upon return: Prepay Fuel, We Refill (convenient but at a service charge), or You Refill (the standard full-to-full policy).

The Wilmington Train Station Enterprise branch stands out from other car rental options in the area due to several key operational and community-focused features.

• Designation as Woman-Owned: This is a significant distinction that allows customers to consciously support a locally impactful business that promotes ownership diversity within Wilmington.
• Prime Intermodal Transportation Location: Its position directly within the Wilmington Train Station is a major logistical highlight, providing effortless connectivity for rail passengers and making it an excellent hub for travelers entering or leaving Delaware.
• Comprehensive Accessibility: The facility is fully committed to serving all customers, demonstrated by its Wheelchair accessible entrance and dedicated Wheelchair accessible parking lot.
• On-Site Parking and Vehicle Access: The provision of on-site parking for customers and close proximity to the vehicle lot simplifies the pickup process, particularly when dealing with luggage or inclement weather.
• Modern Payment Methods: Offering the ability to pay using Credit cards, Debit cards, or NFC mobile payments streamlines the transaction process and accommodates contemporary financial preferences.
• After-Hours Key Drop: A necessary service for a major transportation center, providing flexibility for customers with late or early travel schedules, although users are strongly advised to follow all security protocols precisely.

For making a reservation, clarifying pick-up or drop-off procedures, or any general inquiries regarding your rental, please use the following details for the Enterprise Rent-A-Car located inside the Wilmington Train Station:

• Address: 100 French St Unit 115A, Wilmington, DE 19801, USA
• Phone: (302) 425-4404

The Enterprise Rent-A-Car at the Wilmington Train Station is an excellent choice for a specific subset of Delaware users and travelers due to its unparalleled convenience and accessibility. For anyone arriving in Wilmington via Amtrak or SEPTA, this location eliminates the need for taxis or rideshares to reach a rental desk, immediately streamlining the journey. Its proximity to the Riverfront and I-95 also makes it a strategically sound choice for those heading north to Philadelphia or south to the Delaware beaches. The fact that the branch is a woman-owned business is a positive differentiator, allowing local customers to support an important part of the city's economic landscape.

However, potential customers must choose this location with eyes wide open regarding its urban setting and after-hours procedures. While the convenience is top-tier, the reality of the downtown location means being vigilant, particularly during evening or early morning returns, as noted by the customer concern regarding the surrounding environment and safety. The documented issues with customer service handling return-related concerns suggest that users should always confirm the exact return process and location security before leaving with the vehicle, especially if returning outside of business hours.

Ultimately, for the traveler who prioritizes location, speed of access, and supporting a woman-owned local entity, this branch is unmatched. It offers the full power of the Enterprise fleet combined with a central location. Just remember to be proactive: inspect your rental for potential issues like faulty wipers before a long drive, and be clear on all return logistics to ensure a safe and stress-free rental experience. The benefits of seamless train-to-car transition and supporting a local, accessible business make this a very valuable resource for the Wilmington community, provided users manage the nuances of a major city center location.

Enterprise Rent-A-Car

100 French St Unit 115A, Wilmington, DE 19801, USA