Enterprise Rent-A-Car

- 1316-A Merritt Blvd, Baltimore, MD 21222

For Maryland residents needing reliable transportation in the greater Baltimore area, the Enterprise Rent-A-Car location at 1316-A Merritt Boulevard in Dundalk offers a well-established and accessible option. As part of a globally recognized brand, this branch provides the comprehensive fleet and dependable service expected of Enterprise, but with several key features that cater specifically to the local community's needs. From a critical need for an insurance replacement vehicle to a weekend trip out of state, this location is equipped to assist local drivers.

A distinctive feature that stands out about this particular Enterprise branch is its identity as a women-owned business. This is a significant point of pride and a great incentive for Maryland residents who prioritize supporting diverse local ownership. Additionally, the location is committed to honoring those who serve, offering valuable discounts specifically for active military personnel, a benefit that provides tangible support to the many service members and their families across the state.

Customer feedback highlights a duality in the service experience. On one hand, the branch has a dedicated core of team members, notably including individuals like Marcus, Johnny, and Hannah, who are consistently called out for delivering "Great experience and outstanding customer service." Their efforts, combined with support from other Enterprise personnel in the wider Baltimore network, like Rosalind in Catonsville, demonstrate a strong, interconnected system focused on ensuring customer satisfaction, whether through the initial rental process or a convenient drop-off and ride-along service.

However, long-term, consistent renters have noted occasional issues with vehicle cleanliness and condition, particularly when picking up rentals later in the day. While availability limitations are understood, some customers have voiced a desire for greater attention to detail regarding vehicle readiness and transparency about available "upgrades" versus simply receiving a leftover vehicle. This constructive feedback underscores a goal for the branch to maintain its high customer service standards across all aspects of the rental experience—from the friendly counter staff to the final vehicle check.

Location and Accessibility

The Enterprise location on Merritt Boulevard is conveniently positioned to serve the eastern Baltimore County communities, including Dundalk, Essex, Middle River, and the surrounding areas. Its placement makes it an easy stop for both insurance replacement needs and business rentals.

• Physical Address: 1316-A Merritt Blvd, Baltimore, MD 21222, USA.
• Main Road Access: Located directly on Merritt Boulevard, the branch offers excellent access to major local arteries and is only a short drive from Interstate 695 (Baltimore Beltway) and Route 150 (Eastern Boulevard), facilitating quick travel into Baltimore City or other parts of Maryland.
• Local Community Focus: Being in the heart of Dundalk, this branch is highly convenient for local residents whose vehicles are undergoing maintenance or repair at nearby auto shops.
• Commitment to Accessibility: The facility is designed for easy access by all members of the community, featuring both a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, removing common barriers for individuals with mobility needs.

Services Offered

As a full-service car and van rental agency, the Merritt Boulevard Enterprise provides a comprehensive suite of options for Maryland drivers:

• Diverse Car Rental Fleet: The selection typically ranges from cost-efficient Economy and Compact cars, suitable for daily commuting or city travel, up through Mid-size and Full-size sedans (like the Ford Fusion or Toyota Camry), Standard and Midsize SUVs (such as the Chevrolet Equinox or Nissan Rogue), and even Premium and Luxury classes for special occasions.
• Van Rental Specialization: The branch identifies as a dedicated Van Rental Agency, providing crucial options for group travel, large family outings, and moving personal items, likely including minivans and larger passenger vans (though policies apply to 12 and 15-passenger van rentals).
• Insurance and Replacement Rentals: Enterprise is a leading provider of replacement vehicles for customers involved in accidents or facing mechanical issues, working directly with local insurance companies to ensure a seamless transition into a temporary vehicle.
• Flexible Payment Methods: For the renter’s convenience, the location accepts major Credit Cards, bank-issued Debit Cards (often with additional requirements and deposit rules), and modern NFC Mobile Payments, providing a variety of options to secure a rental.
• After-Hours Returns: The branch provides an after-hours drop-off service, allowing customers to return vehicles outside of standard operating times by parking and using a designated drop box for the keys.

Features / Highlights

Several key features make the Merritt Boulevard Enterprise a standout choice for local Maryland customers:

• Proudly Women-Owned Business: Renting from this location means supporting a local, diversely-owned enterprise within the Baltimore business community.
• Active Military Discounts: Acknowledging the local military community, the branch offers a valuable discount for active service members, a significant benefit for those stationed or residing in the state.
• Dedicated Customer Service Personnel: Specific staff members, including Marcus, Johnny, and Hannah, have received high praise for their attentive, helpful, and "outstanding customer service," creating a personal and positive rental experience.
• Seamless Multi-Location Service: The staff's willingness to coordinate with other regional Enterprise locations, such as the one in Catonsville, for drop-offs and courtesy rides, ensures the customer’s journey is supported beyond the single rental counter.
• Mobility Access: The commitment to accessibility is evident through the Wheelchair Accessible Entrance and Parking Lot, making the facility welcoming to all potential renters.

Contact Information

For immediate assistance, to confirm van availability, or to speak with a representative about your rental needs, please use the following contact details:

Address: 1316-A Merritt Blvd, Baltimore, MD 21222, USA

Phone: (410) 282-9575

Mobile Phone: +1 410-282-9575

What is Worth Choosing

Choosing the Enterprise Rent-A-Car on Merritt Boulevard is a decision to select a nationally reputable brand with a deeply local focus. For the Maryland renter, this location provides the powerful combination of a large, diverse fleet—including essential van rental options—backed by the reliability of the Enterprise name. The identification as a women-owned business and the provision of active military discounts further enhance its appeal as a community-minded operation.

While the business has received some feedback regarding vehicle preparation, the overwhelming positive response directed at the customer service team—the specific individuals who work tirelessly to ensure a positive interaction—is a compelling reason to choose this branch. The ability of team members to ensure a seamless experience, even when involving transfers or complex drop-offs with other locations, speaks to a dedicated, personalized level of service that can be hard to find at high-volume agencies. The assurance that key staff members are providing "great service all around" means local users can expect to be treated with respect and efficiency.

This Enterprise branch is a reliable cornerstone for the Dundalk and East Baltimore community, offering necessary rental solutions, supporting diverse ownership, and recognizing service members. It is an excellent choice for any Maryland driver seeking a rental agency that promises global quality with a personal, local touch, and a commitment to helping customers get on the road with minimal hassle.

Enterprise Rent-A-Car

1316-A Merritt Blvd, Baltimore, MD 21222, USA