Enterprise Rent-A-Car Introduce
For many residents and visitors in the Baltimore area, a temporary vehicle rental is essential, whether for managing business travel, covering a necessary insurance replacement, or enjoying a Maryland weekend getaway. The Enterprise Rent-A-Car branch situated in the vibrant Fells Point neighborhood—specifically at 1307 Eastern Avenue—serves as a crucial, locally focused transportation hub. Known nationally for its extensive network, this local Enterprise location distinguishes itself by operating as an officially designated women-owned business, adding a layer of community pride and local investment to its professional service.
This facility is a dual-service provider, functioning both as a standard car rental agency and a van rental agency, ensuring the fleet can meet a broad spectrum of needs, from compact cars ideal for navigating Baltimore’s historic streets to spacious minivans or passenger vans for group logistics. Enterprise is generally recognized for a clean, modern fleet that often includes fuel-efficient, hybrid, and electric vehicle options, catering to the environmentally conscious Maryland driver.
The Eastern Avenue branch is designed with customer convenience and accessibility as top priorities. It features excellent physical accessibility with a wheelchair-accessible entrance and parking. In terms of payment, the agency accepts modern methods including credit cards, debit cards, and NFC mobile payments, reflecting a commitment to flexible, streamlined transactions. Furthermore, the provision of active military discounts is a significant highlight that demonstrates support for the large military population throughout the greater Maryland and D.C. region.
While the overall experience aims to be professional and seamless, customer reviews occasionally point out the importance of confirming operating hours and reservation details, especially near closing time. The general feedback, however, highlights positive interactions with representatives focused on customer satisfaction and an easy rental process. Choosing this Fells Point location offers the benefit of a neighborhood-based rental experience that avoids the additional time and expense of renting from the major airports.
The Enterprise Rent-A-Car at 1307 Eastern Avenue is ideally positioned in the heart of Baltimore’s historic Fells Point, making it highly accessible for residents of East Baltimore, including Canton, Harbor East, and the downtown core. Its street-level presence on a key city artery simplifies the process of picking up and returning vehicles, a significant advantage over larger, more remote facilities.
The official address for this convenient neighborhood car and van rental agency is:
- 1307 Eastern Ave, Baltimore, MD 21231, USA
This location is easily reachable via public transit options and is strategically placed for quick access to I-95, facilitating smooth travel to Annapolis, Washington, D.C., or beyond.
The general hours of operation for this Enterprise branch are structured to serve customers during standard business hours and on Saturday mornings, providing necessary weekend flexibility:
- Monday - Friday: 8:00 AM - 6:00 PM (Note: Some sources indicate 7:30 AM - 5:00 PM, calling ahead to confirm is advised.)
- Saturday: 9:00 AM - 2:00 PM (Note: Some sources indicate 8:00 AM - 12:00 PM, calling ahead to confirm is advised.)
- Sunday: CLOSED
A crucial point for customers to note is the closing time; due to the possibility of minor variations in operating hours, especially for late-day or weekend pick-ups, contacting the branch directly to confirm the exact pick-up time is highly recommended. For returns outside of these hours, the location offers an after-hours drop-off service, where the vehicle can be parked in the designated area and the keys placed in a drop box, though customers remain responsible for the vehicle until the business officially reopens.
The facility also meets important physical accessibility standards, including:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
The Enterprise Rent-A-Car branch on Eastern Avenue operates as a comprehensive transportation solutions provider, categorized as both a Car Rental Agency and a Van Rental Agency. This dual capacity ensures that whether customers need a small car for city use or a large van for a group event, the resource is available locally in Baltimore.
Core services and rental options typically include:
- Extensive Car Fleet: Offering rental options across all classes, including economy, compact, mid-size, standard, full-size sedans, SUVs (Intermediate, Standard, and Full-Size), and specialized luxury vehicles or convertibles for a premium Maryland driving experience.
- Van and Truck Rental Options: Providing utility vehicle choices crucial for local use, such as minivans (typically seating up to 7) for families and passenger vans (including 12- and 15-passenger models) for larger organizations and group trips. Cargo van and pickup truck rentals are often available to assist with moving or equipment transport.
- Insurance Replacement Rentals: A core service for many neighborhood Enterprise locations, providing a seamless rental experience for customers whose personal vehicles are undergoing repair following an accident.
- Flexible Payment Methods: Accommodating a broad customer base by accepting:
- Credit cards (Visa, Mastercard, American Express, etc.)
- Debit cards (subject to specific rental requirements, including proof of address and identity)
- NFC mobile payments (Apple Pay, Google Pay, etc.) for efficient, secure transactions.
- After-Hours Vehicle Return: Offering a secure process for customers to drop off their rental vehicle and keys outside of posted operating hours, providing essential flexibility for late returns.
- Optional Protections and Services: Providing various add-ons such as Damage Waiver (DW), Roadside Assistance Protection (RAP), Personal Effects Coverage (PEC), and pre-pay or post-pay fuel options, allowing customers to tailor their rental agreement to their needs.
The Enterprise Fells Point location stands out in the Baltimore area due to its local designation and customer-focused amenities. These unique features provide substantial benefits to Maryland customers, enhancing both the ease of transaction and overall value.
Key highlights and unique features of this branch are:
- Identifies as Women-Owned: Operating as a certified women-owned business, this location supports diversity in the Baltimore business community and may appeal to customers who prioritize supporting local, diverse enterprises.
- Active Military Discounts: The availability of special pricing and discounts for active military members is a valuable benefit for service personnel residing in or traveling through Maryland.
- Excellent Accessibility: Ensuring a comfortable experience for all customers with physical requirements through a dedicated Wheelchair accessible entrance and Wheelchair accessible parking lot.
- Modern, Flexible Payment Acceptance: Facilitating rapid and secure transactions by accepting Credit cards, Debit cards, and advanced NFC mobile payments.
- Seamless Insurance Rental Process: Known for its strong relationship with insurance carriers, Enterprise simplifies the rental process for customers who require a temporary replacement vehicle while theirs is in the shop.
- "We’ll Pick You Up" Service: While not explicitly listed for this specific address, Enterprise neighborhood locations are famous for offering a complimentary pick-up service, a massive convenience for local customers who need transportation to the branch. Customers should call the office directly to confirm availability in their immediate area.
For current vehicle availability, specific rental policies, or to arrange a complimentary pick-up, customers should use the following direct contact information for the Fells Point branch:
- Address: 1307 Eastern Ave, Baltimore, MD 21231, USA
- Phone: (410) 276-4850
- Mobile Phone: +1 410-276-4850
Due to the potential for minor variations in operating hours, it is always best practice to contact the branch before planning a late pick-up or return. The generally posted hours are:
- Monday - Friday: 8:00 AM - 6:00 PM
- Saturday: 9:00 AM - 2:00 PM
- Sunday: CLOSED
The Enterprise Rent-A-Car location at 1307 Eastern Avenue in Baltimore is a premier choice for Maryland residents due to its blend of corporate reliability and personalized, local service. It is highly worth choosing because it is a convenient, neighborhood option that allows customers to completely bypass the stress, high taxes, and fees associated with airport rentals, saving both time and money. The location's specific features offer tangible benefits to a diverse local clientele.
The designation as an officially women-owned business resonates with customers who value supporting local, diverse economic development in Baltimore. The explicit Active Military Discounts are a significant gesture of support and a real cost-saver for service families in the region. Furthermore, the commitment to Accessibility with features like a wheelchair-accessible entrance and parking ensures that the service is available and convenient for everyone.
While the closing time necessitates careful planning for late pickups—a factor reported in some customer feedback—the general customer experience is characterized by professionalism and a seamless process, with staff members focused on customer satisfaction. The wide acceptance of payment types, including Debit cards and NFC mobile payments, caters to maximum flexibility. For any Marylander needing a temporary car or van—whether for an insurance claim, a weekend adventure, or a group movement—this Enterprise location offers a powerful combination of trusted brand service, local convenience, community commitment, and robust accessibility.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1307 Eastern Ave, Baltimore, MD 21231, USA
Enterprise Rent-A-Car Reviews
pick upofficemanagementcredit cardinsurancefeecallcheckinghotelname
★ 5★ 4★ 3★ 2★ 1I think this is the first negative review I've ever left on Google but felt obligated to. I had a reservation for 6:00 and arrived a few minutes after the hour to learn that they close at 6:00. I'm not sure why they would schedule a pickup for the same time they close. The worker was extremely unhelpful and said there was nothing she could do, and that all the other enterprises would be closed as well. She didn't mention that there was a 24-hour enterprise 20 minutes away that we could transfer our rental to; had to figure that out myself.Not the first negative experience I've had with Enterprise but will be the last as I'll be avoiding them from here on out. Terrible policy and customer service.
September 04 · Matt SchofieldIt was such a professional and seamless experience to work with Enterprises. No hassle or long paperwork trails. Both representatives had one goal and that was to have a satisfied customer.
September 09 · Derek CalhounI would give NEGATIVE STARS if I could. This was, by far, the absolute WORST experience I have ever had with enterprise. The manager, TaKearra "TK" Smalls should not be employed there, let alone managing. Her overall disposition is always angry, she has a horrible attitude, and it seems she is determined to argue with any and every guest. She charged my credit card multiple times without authorization, when insurance was fully covering my rental fees. She lacks any and all accountability, she blamed ME for her mistakes. She fails miserably at communication. When I made the decision to just go to another location instead of further dealing with her mess, she started calling me and sending threatening hand written emails, claiming I stole the rental car. I'm still in disbelief that I had to go through this, especially unprovoked. I eye witnessed her badgering and arguing with several guests in the facility. I watched her argue over the phone with a man attempting to retrieve his deposit back from a previous rental.I will now avoid this location like the plague. I would love for *Corporate* to look into this. A manager like that is completely unacceptable and not conducive to the enterprise brand. I have been patronizing enterprise for over 10 years, and this is the first time I've had anything except a 5 star experience.
June 01 · Chef ChrissyWORSTTTTT CAR RENTAL EVER!!First things first costumer service was HORRIBLE I waited atleast 25 minutes to be greeted by someone,then I was told “we don’t have any standard cars available” then she goes OH! A Altima just came in,the car wasn’t clean they just stuck a disinfectant wipe inside and handed me the keys,the car had so many Dings & dents on it I asked her was she aware of it,she said “it’s normal wear and tare” when clearly the car in an accident,I drove the car back & forth to work the first day the engine,oil & tire pressure light came the next day the car wouldn’t start,I made them aware the tow experience was also dissatisfying i was told he’d arrive at 10:46am he marked himself at my location when he wasn’t in range after calling numerous times he finally picked the car up at 3pm,however I went to get another the car this time they gave me a truck a message was on the dash that says “engine needs to be service” i let them know and she told me it was just service they forget to reset it 🤦🏾♀️🙄 when I returned the truck they ask me not to give them a bad review 😂😂😂 *below are the pictures of both cars*
August 10 · Monae WAwesome experience,TK was very nice answered all my questions. The vehicle was clean , and easy on the road . Would definitely rent again from them.
August 26 · Jennifer Ramirez
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