Enterprise Rent-A-Car Introduce
For residents, businesses, and visitors traveling to or through the Catskills region of New York, reliable transportation is non-negotiable. Enterprise Rent-A-Car at 79 NY-17B in Monticello, NY, stands out as a vital local resource, providing a full spectrum of vehicle rental services with a strong commitment to customer satisfaction. Whether you are navigating a tricky insurance replacement, planning a family vacation to the nearby resorts, or need a spacious vehicle for business in Sullivan County, this branch combines the extensive fleet of a global brand with the dedication of a neighborhood provider.
What truly sets this Monticello location apart is the overwhelmingly positive local feedback regarding its staff. Customer experiences highlight a team that goes above and beyond, converting challenging situations into success stories. For example, one customer who was stranded due to a roadside assistance issue specifically praised Danielle Pinto for being "amazing" and solving the problem "in less than 30 mins," demonstrating the staff’s capability to navigate complex administrative hurdles with speed and grace. Another long-time customer, Yosef Friedman, offered a ringing endorsement, noting the "exceptionally kind" workers and praising the manager for ensuring "complete satisfaction and happiness" with every rental.
As a dual Car rental agency and Van rental agency, the Monticello branch is equipped to handle virtually any temporary vehicle need. From small, fuel-efficient compact cars perfect for cruising Route 17 to full-size passenger vans capable of transporting large groups to events at Bethel Woods Center for the Arts, the available inventory is diverse and well-maintained. The team understands the unique travel needs of New York users, particularly those traveling to or from the greater New York City area or across the state border into Pennsylvania.
Moreover, this Enterprise location distinguishes itself as a women-owned business, offering a valuable opportunity for local patrons to support diverse ownership in the Monticello community. Coupled with dedicated active military discounts, this branch actively supports key segments of the New York populace.
The Enterprise Rent-A-Car is conveniently situated at 79 NY-17B, Monticello, NY 12701, USA. Its location directly on NY-17B (State Route 17B) makes it a central, highly visible, and easily accessible spot for residents of Monticello, Liberty, Loch Sheldrake, and other communities throughout Sullivan County. The proximity to major thoroughfares ensures a quick start to any journey, whether heading north into the Catskills or south toward downstate New York.
Accessibility for all New York customers is a priority at this local facility, evidenced by important physical accommodations designed to assist customers with mobility requirements:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Beyond the facility itself, Enterprise maintains corporate policies to support all drivers. They offer Adaptive Driving Devices—such as hand controls, spinner knobs, and left foot accelerators—at no extra charge, though customers are advised to provide two to three business days' notice for installation to ensure availability at this specific New York location. This commitment extends to customers with disabilities who do not drive, allowing them to designate a surrogate driver who meets all standard rental requirements, again, with no additional driver fee. This ensures that everyone in the Monticello area can access necessary transportation.
This Monticello location is registered as both a Car rental agency and a Van rental agency, ensuring a comprehensive selection of services for personal and commercial clients in the region.
- Diverse Passenger Fleet: The core offering includes rental vehicles across popular categories such as economy, compact, midsize, full-size cars, as well as SUVs. This variety is critical for everything from daily commutes to long-distance road trips within New York and neighboring states.
- Extensive Van Solutions: Catering to group travel and hauling needs, the location typically offers minivans (for 7- or 8-passenger capacity), 10- and 12-passenger vans, and specialized cargo vans. Cargo van rentals are an excellent, accessible option for local moves, delivery of large items, or supporting community events.
- Modern Payment Options: To facilitate a quick and easy transaction, the branch accepts all major forms of payment, including Credit cards, Debit cards, and the speed and convenience of NFC mobile payments.
- After-Hours Vehicle Return: For customers with late-night schedules or early morning obligations, the branch provides a safe key drop-off box. Renters can lock the vehicle and deposit the keys, though their responsibility for the vehicle's condition will conclude upon the staff's inspection on the next business day.
- Optional Protections and Waivers: Customers have access to standard optional products, including the Damage Waiver (DW), which limits financial responsibility for damage to the rental car, as well as liability protection (Extended Protection, EP) and Roadside Assistance Protection (RAP), offering peace of mind for travel throughout New York and beyond.
The unique attributes of the Monticello Enterprise location underscore its value proposition for the local New York market, blending corporate standards with community focus.
- Women-Owned Local Business: Identifying as a women-owned business is a significant highlight, encouraging community members in New York to support diversity and local entrepreneurship within the competitive car rental market.
- Active Military Discounts: In recognition of service, the branch honors active-duty military, veterans, and military families with valuable discounts on base rental rates for leisure travel. This feature is particularly relevant given the presence of military families throughout the wider New York area.
- Exceptional Customer Advocacy: As noted in customer reviews, the staff—including team members like Danielle Pinto and the manager—are known for their pro-active, problem-solving approach. They are not merely kind, but effective, successfully navigating complex issues like roadside assistance and ensuring complete satisfaction.
- Easy Interstate Access: The location's placement on NY-17B offers direct and convenient access for all drivers, minimizing time spent in local traffic and accelerating departures for inter-county or inter-state travel.
For making a reservation, inquiring about a specific vehicle type, or confirming operational hours, customers in the Monticello region can contact the branch directly using the following information:
- Address: 79 NY-17B, Monticello, NY 12701, USA
- Phone: (845) 791-9938
- Mobile Phone: +1 845-791-9938
The standard business hours for the Monticello branch typically run from 8:00 AM to 6:00 PM on weekdays (Monday through Friday) and 9:00 AM to 12:00 PM on Saturdays. The branch is typically closed on Sundays, though specific schedules can vary, so it is always recommended to call ahead to confirm hours, especially on holidays.
For users in New York seeking vehicle rentals, the Enterprise Rent-A-Car in Monticello on NY-17B is an optimal choice primarily because of the unparalleled combination of personal service and logistical capability. The repeated, unsolicited praise from customers, emphasizing the kindness and problem-solving skills of the team, is a strong indicator that you will receive attentive and professional care—a stark contrast to less personal rental experiences. This human element, showcased by staff who can quickly resolve issues like complex roadside assistance claims, is a crucial benefit for any traveler.
Choosing this location means supporting a women-owned business that is dedicated to community inclusiveness, offering both full accessibility features and tangible military discounts. Furthermore, the capacity to provide a wide array of vehicles, from small passenger cars for local errands to large vans for group transport or cargo, makes it a reliable partner for any temporary vehicle need in the Sullivan County area. In essence, the Monticello Enterprise branch offers New York drivers not just a car, but a partnership focused on ensuring their journey begins and ends with satisfaction.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
79 NY-17B, Monticello, NY 12701, USA
Enterprise Rent-A-Car Reviews
pricepick upphonefeenamesummerinsurance companygentlemandepositroadside assistance
★ 5★ 4★ 3★ 2★ 1We needed help getting a replacement car because we were stranded. Danielle Pinto was amazing. She helped us navigate the road side assistance issue (all because of bad call center service ) and fixed the issue in less than 30 mins. We are super grateful for her
September 02 · leela sriramGreat customer service at the location (Monticello NY), workers are exceptionally kind, and let me not forget about the manager she's the one who always makes sure that with each and every rantel I'm going out completely satisfied and happy, definitely recommend doing business with this location.Thanks again to the whole entire team at Enterprise Monticello!Best regardsYosef Friedman
September 01 · Yosef FriedmanI have used this this company numerous times to rent a car in New York as well as New Jersey but this location is the one that I actually like to get my cars from. The current manager there is beyond awesome. He is always polite,kind and can answer any questions I might have. He has helped me resolve a few issues with no problem at all. His customer service skills are impeccable and the other employees should follow his lead. If it could be guaranteed that he would handle my rental ever time I came in I would not go to any other spot for a rental. Really it’s the manager here that makes me a repeat customer. The location is a little weird I can understand why people might not be able to find it that easy. It is kinda tucked away on a little back road and shared the space with a car dealership/ garage.
September 19 · Ashleycontacted by Enterprise that insurance arranged for an SUV.Told rep. that I did NOT want an SUV. Rep said no problem when youpickup the car can change selection "we have plenty of cars available"When picking up the car was presented with a Jeep and told that there were no other carsavailable. Am 81 years old and had considerable difficulty climbing into Jeep.Furthermore was told that I was liable for $8.33/day not covered by insurance.Final bill charged $10/day
August 17 · Joel FlamholzHonestly don't recommend Enterprise. They cut corners with vehicle maintenance. 3 different occasions i was given a car with bad tires. The 1st time the tires were so bald that the steel cords were showing. My negligence for not checking that when accepting the car. When I got a flat tire, Enterprise would not provide roadside assistance cause I didn't pay the extra fee. Flat tire considered standard road mishap/hazard even if the car has dangerously bald tires. The 2nd time the car had nearly bald tires and a bubble in the Sidewall. The 3rd time the car had a slow leak in 1 tire that turned into a fast leak . When I switched out that car for a safer one, the representative helping asked if I lived on a gravel road. Really? Enterprise's idea of customer service is to suggest the customer is responsible for their lack of maintenance. 3x giving me an unsafe vehicle I should have been offered a discount instead of suggesting im responsible 😆 every single customer with an unsaved driveway would be bringing back cars with damaged tires if that was the case. Plus I never have this issue with my own car which I maintenance the tires regularly.I buy new snow tires almost every year because I take my safety seriously. Enterprise doesn't! Beware!
June 17 · Cassi
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