Budget Car Rental Introduce
Choosing a reliable car rental service in Connecticut is a crucial step for managing local transport needs, whether you are a resident needing a temporary vehicle or a visitor planning a regional road trip. Budget Car Rental, located centrally at 274 Leibert Rd in Hartford, CT, serves as one of the key providers for the Capital Region, offering a variety of vehicles ranging from fuel-efficient cars to spacious vans. As a major national brand, Budget aims to provide local users with the necessary mobility solutions for any occasion, be it a short-term replacement vehicle or a long-term rental for extended travel across the New England area.
This specific Hartford branch operates primarily as a neighborhood and downtown location, making it convenient for those who need to access rental services without relying on airport transfers. It is positioned to serve the diverse needs of the local Connecticut community, though, as with any high-volume service, it is highly recommended that customers meticulously confirm their reservations and review all policies before their pick-up time. Awareness of the local service dynamics is essential for a smooth rental experience in a busy metropolitan area like Hartford.
Location and Accessibility
The Budget Car Rental location is situated strategically in a highly accessible area of Hartford, making it a viable option for users throughout the region.
- Address: 274 Leibert Rd, Hartford, CT 06120, USA.
- Proximity to Major Routes: The branch is conveniently located off a major interchange, near I-91 (Exit 33), offering straightforward access for drivers coming from the north or south of Hartford. This downtown location is designed to facilitate quick pick-up and drop-off, a necessity for busy local residents.
- Types of Access: The location functions as a neighborhood rental agency, generally requiring customers to travel to the site for pick-up. Customers using public transport or ride-share services will find it relatively easy to locate near the Leibert Street area.
- Accessibility Features: In line with national standards, the facility provides important accommodations for all renters, featuring a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring a more convenient process for customers with mobility requirements.
Services Offered
As both a Car rental agency and a Van rental agency, the Budget location on Leibert Road offers an expansive fleet and standard services designed to meet most local and travel-related needs of Connecticut users.
- Extensive Vehicle Categories: The fleet is comprehensive, catering to all travel preferences and group sizes, including:
- Economy, Compact, and Intermediate Cars (popular choices for single travelers and city driving).
- Standard, Full-Size, and Luxury Sedans (ideal for business trips or enhanced comfort).
- SUVs (Small, Standard, and Premium) offering increased luggage and passenger capacity for family vacations or outdoor adventures across New England.
- Minivans and Passenger Vans (including 12- and 15-passenger models), crucial for group outings, team transport, or moving large items.
- One-Way Rentals: Budget commonly facilitates one-way rentals, allowing Connecticut customers the flexibility to pick up a vehicle in Hartford and drop it off at a different participating location, which is excellent for long-distance travel or final returns to their home state.
- Payment Flexibility: The location accepts multiple forms of payment, accommodating customer preferences by accepting Credit cards, Debit cards, and contactless NFC mobile payments. Note that specific terms and conditions, especially for debit card rentals, often apply and should be confirmed at the time of booking.
- Optional Features and Add-Ons: Customers can typically rent additional equipment such as GPS navigation systems, mobile Wi-Fi, satellite radio, and safety seats for infants and toddlers, all subject to availability and extra fees.
- Fastbreak Program: Enrolling in the Budget Fastbreak program allows users to bypass the counter, offering expedited service for faster pick-up and drop-off, which saves valuable time for frequent renters.
Features / Highlights
The Budget Car Rental brand, and specifically this downtown Hartford location, is noted for certain features beneficial to Connecticut consumers:
- Active Military Discounts: The company offers discounts to Active military personnel, veterans, National Guard, and Reservists. Discounts often require membership in a partner program (such as WeSalute+) and can provide significant savings of up to 35% off PAY NOW rates, a valuable benefit for the military community in Connecticut.
- Accessibility Commitment: The provision of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot demonstrates a commitment to accommodating all members of the community, ensuring physical access is not a barrier to service.
- Wide-Ranging Payment Acceptance: Accepting Credit cards, Debit cards, and NFC mobile payments offers substantial financial convenience and flexibility for local renters, especially those who prefer contactless transactions or are using a debit card for their security deposit.
- Neighborhood Location: Being a downtown, non-airport branch provides a necessary service to local residents whose personal vehicles are undergoing maintenance or who are simply running errands, avoiding the higher costs and complexity often associated with airport rental facilities.
Contact Information
To address any questions, confirm reservation details, or inquire about current inventory, the Hartford Downtown team can be contacted directly:
- Address: 274 Leibert Rd, Hartford, CT 06120, USA
- Phone: (860) 247-0482
- Mobile Phone: +1 860-247-0482
What is Worth Choosing This Hartford Location
For Connecticut users considering Budget Car Rental at 274 Leibert Rd, the primary reasons for selection rest on the extensive inventory and the discounted rates offered to specific groups. The sheer variety of vehicles, from small fuel-efficient cars for city navigation to large vans for group travel, ensures that virtually any transport need can be technically fulfilled. The inclusion of Active military discounts is a powerful incentive for servicemen and women in the state. Furthermore, the neighborhood location provides a welcome alternative to dealing with the congestion and procedures of the major international airport branch.
However, potential customers must exercise caution and diligence. The provided customer feedback highlights significant and repeated issues that local users have faced, including critical problems with reservation fulfillment (being refused a reserved car), unprofessional service (being closed during business hours), a lack of accountability from management, and concerns over the mechanical condition and cleanliness of the rental vehicles (oil life, rattling noises, poor wipers). These negative experiences suggest that while the advertised features like a wide fleet, military discounts, and flexible payments are appealing, the execution of the core service—delivering a reserved, roadworthy vehicle on time with professional conduct—has been inconsistent.
Therefore, while the location offers competitive brand benefits and accessibility, users are strongly advised to call ahead to re-confirm their reservation, vehicle availability, and operating hours, and to thoroughly inspect their rental vehicle upon pick-up to ensure it meets safety and maintenance standards, thus mitigating the risks highlighted in recent customer experiences.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Budget Car Rental Photos









Budget Car Rental Location
Budget Car Rental
274 Leibert Rd, Hartford, CT 06120, USA
Budget Car Rental Reviews
deskcredit cardcallmanagernameprepaidtruckcredit checkdebit card30 minutes
★ 5★ 4★ 3★ 2★ 1Approach this place at your own risk!We were visiting Hartford and had a one way reservation back to our home state. When we arrived we were told there were no cars available except 1 pickup truck. We held a reservation for an economy car, but offered to take the truck just so we wouldn't be stranded in Connecticut. They refused to let us have it.A supervisor then got on speakerphone and lectured us about how it was like airlines and flight interruptions and how we would be put on 'the next available flight' or we could cancel. When asked when that would be, she refused to answer. They could not have cared less that we were being stranded by them, even though we had a reservation in hand.We have finally found another way home after being kicked to the curb by Budget. It cost a lot of money and my partner in tears.Beware of this company if you don't want to be the next victim. Or go to Enterprise, where they don't treat you like a dog.
September 29 · Knick Knack MelaAbsolutely unacceptable experience. We showed up on time for our car rental to start our vacation, only to find the business completely closed—doors locked, lights off, and no sign indicating when someone would return. We waited 20 minutes and called customer service before the front desk woman finally showed up, saying she “just ran to the store quickly.” No apology. No accountability. She even claimed someone else was working before her, but she sounded exactly like the person we had spoken to that same morning.When we tried to extend the rental, my partner—an insured and listed driver—called and was told they could only speak to me, and that I’d have to come in person. The same woman then hung up on him.The car itself? Terrible. The oil life was at 8% when we got it, it made rattling noises over 40 mph, and the windshield wipers barely worked.This was my first time renting from Budget, and I can confidently say it will be my last. If you value your time, safety, and sanity, go somewhere else.
May 19 · CamilaFirst and last time ever going here & will recommend people to never go to this locations. The lady with long braids working there has ZERO customers service skills, can’t even bother to greet let alone properly acknowledge customers when walking in. The day I went to pick up my rental she was working alone & was extremely stressed over or. At one point when many people were waiting for assistance she went on a rant and stated she had only five cars for a waiting room if about 8 people. I was given a car completely opposite of what I reserved, it was dirty & smelled like someone just smoked in it. As it being my only option & I would only need it for a few days I took is because at the time on a Sunday I knew i had no option. I am very thankful my family convinced me to call customer service about my experience with picking up the car because my experience dropping it off was just as bad. Again get there & the same girl does not properly acknowledge us as customers! She takes the key off the counter & starts the process to take the car back. The only thing she said to us was “your all set”. Girl if you hate the job that much that you are going to provide customers with bare minimum service it’s time to find something else. I had to call customer twice because after returning the car I was incorrectly charged a smoking fee of $450 AND I DONT SMOKE! So now at this point your trying to rob me. NO ONE GO HERE IT WILL BE THE WORST RENTAL EXPERIENCE EVER!!!!!
June 14 · MarilysThe lady there with the long braids is absolutely horrible. She always has an attitude. Going through the ratings, it’s clear to see that I’m not the only one with this viewpoint. She was even taking a personal call while I was standing at the counter. I wonder what kind of leverage she has over this company, that they still won’t release her despite the numerous complaints.
September 23 · M SThis is the shittiest service ever. I don’t even want to give them a single star.I had fully paid for a rental, All documents in order. While picking up the rental, the lady in the front desk had said the car cannot be taken for “unknown” reasons.Long story short, her and her manager on the phone stayed talking the whole time I was there waiting for an answer. When i asked for mi information she deliberately ignored all my questions and walked out of the building.That was so disrespectful and unprofessional.
June 18 · Glenda Flores
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