Enterprise Rent-A-Car Introduce
For residents and visitors in the Northern Virginia region, particularly around the dynamic community of Chantilly, securing reliable and appropriate transportation is a frequent necessity. The Enterprise Rent-A-Car location at 25440 Pleasant Valley Rd serves this need, operating as a vital Car rental agency and Van rental agency within the local economy. This location has a distinct operational model, as it is situated inside the Chantilly Cadillac dealership, a common practice for Enterprise to efficiently serve the large market of insurance replacement and dealership service rentals.
This Enterprise branch is officially identified as a women-owned business, a notable highlight that speaks to its local identity and commitment to diversity in business leadership. Furthermore, the agency actively supports the community by offering discounts specifically for active military personnel, acknowledging the large presence of military families and bases throughout the wider Virginia area. The accessibility features are another major point of distinction, with both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a streamlined and convenient experience for every customer.
While Enterprise is part of a large, reliable national brand, local user experiences, as indicated in customer feedback, can vary, often revolving around the availability of specific vehicle classes, especially larger vehicles like full-size SUVs and vans, which are frequently in high demand in a dealership-based, insurance-focused location. One customer highlighted truly outstanding service, specifically citing an employee for providing a great rental car and demonstrating exceptional professionalism. However, another detailed significant frustration with confirmed large vehicle reservations not being honored and perceived upcharging, underscoring the importance of communicating directly with the local branch to confirm availability, particularly for specialized or high-demand vehicle types.
Understanding the dual nature of this location—being an Enterprise branch often focused on replacement rentals while also serving general public and leisure needs—is key for Virginia users. The professional environment is geared toward quick, essential service, but for large-group or special-request rentals, proactive planning and confirmation are highly recommended to ensure the desired vehicle is secured before arrival. The branch accepts a variety of modern payment methods, including all major credit cards, debit cards, and NFC mobile payments, providing convenience for a quick transaction.
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The Enterprise Rent-A-Car branch in Chantilly, located on Pleasant Valley Road, functions as a key provider of essential mobility solutions in the western part of Fairfax County, Virginia. Specializing as both a Car rental agency and a Van rental agency, it is adept at fulfilling the diverse needs of the local populace, from professionals requiring a short-term car to families needing a larger vehicle for a trip or while their own is being repaired. Its strategic placement inside the Chantilly Cadillac facility solidifies its role in the insurance and dealership service rental market, where prompt and reliable replacement vehicles are paramount.
This location leverages the strength and reliability of the Enterprise brand while maintaining a distinct local identity, including its status as a women-owned business. The commitment to providing accessible services, demonstrated through the wheelchair accessible entrance and parking, makes it a welcoming and inclusive option for all Virginia drivers. The operational hours are designed to align with typical dealership and service center timelines, making drop-off and pickup convenient for customers managing repairs. Standard operating hours are generally Monday through Friday from 7:30 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM, though specific times should always be verified, especially on weekends.
By offering a varied fleet that includes everything from economy cars for fuel efficiency to large vans for group travel, this Enterprise location aims to cover all transportation requirements in the dynamic Northern Virginia corridor, which connects major business hubs, residential communities, and historic sites like the nearby Steven F. Udvar-Hazy Center.
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The Enterprise Rent-A-Car branch is situated at 25440 Pleasant Valley Rd, Chantilly, VA 20152, USA. This address places it directly within a key commercial and automotive cluster in the Chantilly area. It is important for local users to note that the office is physically located inside the Chantilly Cadillac dealership, which may require following signage for the dealership itself. This setup is convenient for customers dropping off or picking up vehicles for service at the dealership.
Its location on Pleasant Valley Road offers excellent connectivity, being just a short drive from major thoroughfares like Route 50 (Lee Jackson Memorial Highway) and Route 28 (Sully Road). This facilitates easy travel to and from major Northern Virginia centers, including Dulles International Airport (IAD), the Reston/Herndon tech corridor, and the surrounding residential neighborhoods of South Riding, Aldie, and Centreville. This accessibility is essential for the quick turnaround required by insurance and business rentals.
A key highlight of this facility is its superior commitment to physical accessibility. The location is equipped with:
- Wheelchair accessible entrance: Ensuring smooth and easy entry into the rental office.
- Wheelchair accessible parking lot: Providing designated parking spaces for maximum convenience near the entrance.
This focus on accommodating all customers makes the Enterprise Chantilly branch a reliably accessible choice for the Virginia community.
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As a full-service rental agency, Enterprise Rent-A-Car offers a comprehensive range of vehicle solutions to the Chantilly community:
- General Car Rentals: Provides short-term and extended rental options for economy, compact, mid-size, and full-size vehicles.
- Van Rental Agency Services: Offers specialized vans, likely including 12- and 15-passenger vans, for group travel, large families, or specialized commercial needs.
- Insurance and Replacement Rentals: A primary focus of this location is providing rental vehicles for customers whose cars are out of commission due to accidents or repairs.
- Dealership Service Rentals: Dedicated service to customers of the host Chantilly Cadillac dealership and potentially surrounding auto service centers.
- Active Military Discounts: A valuable feature offering savings to members of the active military, a significant demographic in the D.C. Metro area.
- Diverse Payment Options: Accepts major Credit cards, Debit cards (with specific conditions for additional drivers), and modern NFC mobile payments for streamlined transactions.
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Several distinct features make the Enterprise Chantilly location stand out in the competitive Virginia rental market:
- Identifies as Women-Owned: Showcasing a commitment to diversity and local business leadership.
- Dedicated Active Military Discounts: Provides essential cost savings and recognition for service members.
- Full Accessibility: Offers both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a barrier-free experience.
- Integrated Dealership Location: Operating within a Cadillac dealership, it offers convenient logistics for customers dealing with vehicle service and repair.
- Extensive Fleet Availability: Offers a wide range of vehicles, from small fuel-efficient cars to large SUVs and passenger Vans, catering to diverse local demands.
- Flexible Payment Methods: Accepts Credit cards, Debit cards, and NFC mobile payments for customer convenience.
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To confirm reservations, inquire about availability, or manage a rental, customers can contact the Enterprise Rent-A-Car branch via the following details:
Address: 25440 Pleasant Valley Rd, Chantilly, VA 20152, USA (Located inside Chantilly Cadillac)
Phone: (703) 327-7415
Mobile Phone: +1 703-327-7415
Standard Hours of Operation: Monday - Friday: 7:30 AM - 6:00 PM; Saturday: 9:00 AM - 12:00 PM; Sunday: Closed (Note: Always confirm hours, especially for weekend returns).
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For Virginia residents, particularly those in the Chantilly and surrounding areas, choosing the Enterprise Rent-A-Car on Pleasant Valley Road is a practical decision anchored in several key benefits. Its core value lies in its seamless integration into the local auto service ecosystem, making it the default, most convenient choice for insurance replacements and dealership service rentals. If your vehicle is being repaired nearby, the simple logistics of dropping off your car and picking up your rental on the same premises saves significant time and hassle.
Beyond convenience, the professional features make it a reliable choice. The status as a women-owned business and the provision of active military discounts demonstrate a positive commitment to the community. Critically, the investment in full accessibility—both the entrance and the parking lot—ensures that the facility is user-friendly for everyone. This level of physical accessibility is a professional differentiator that significantly enhances the customer experience for those with mobility needs.
While customer feedback can highlight the high demand for specialty vehicles like large SUVs, the core strength of the Enterprise brand—a vast fleet selection and extensive experience in the replacement rental market—remains a solid foundation. For the general user, this location offers a dependable, well-known, and conveniently located service with an established reputation for professionalism, as evidenced by a customer's commendation for truly outstanding service. To ensure the best experience, especially for larger or specific vehicle requests, local users are advised to leverage the provided phone numbers for direct confirmation and communication, thereby aligning the national brand's promise with the local branch's real-time availability.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos








Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
25440 Pleasant Valley Rd, Chantilly, VA 20152, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1After my car accident, Kirk Bain at Enterprise Rent-A-Car (Chantilly Cadillac Car Rental) provided truly outstanding customer service and helped me to get a great rental car so I could take care of business. They have my sincere thanks and personal highest recommendation. You will not find better anywhere else!
September 10 · David GlassUpdate: Upon return today, they were able to offer us a suitable vehicle. Our alternatives were closed or 30+ minutes away, so we decided to give it one more shot. As our insurance had given us an offer for a large SUV with another rental company, they were able to match that offer without an up charge. The gentleman at the front was very professional and apologetic for the issues prior-especially as my wife was stuck at the dealership without good options the night before. Updated from one star to 3 stars.---This location was a complete disappointment and caused unnecessary stress for my entire family—including my wife, two kids, and our baby. We had a confirmed reservation for a full-size SUV (Yukon), arranged through the insurance company and Enterprise Reservation. The vehicle was needed while ours was in the repair shop, and everything had been confirmed prior to our arrival.The location itself was hard to find since it’s tucked inside a Cadillac dealership with no clear signage. After finally locating it and checking in, the employee informed us that there were no Yukons or any large SUVs available, and instead offered a VW Atlas—a much smaller vehicle. I explained that this would not work for our family and luggage, especially as we were supposed to leave for a vacation the next day. He dismissed the confirmed reservation and said we should have known to press #5 and call the local branch to confirm availability. How would any customer know that? After he checked the inventory and found no suitable vehicles, we had no choice but to leave.Later, after weighing our options, we called back and agreed to take the Atlas just to keep our vacation plans from falling apart. They said it was available and could pick us up after we dropped our car off for repairs.But once my wife got there with the kids, we were told the Atlas was no longer available because it was undergoing an oil change. Then they offered a Ford Expedition—but with an upcharge. This felt incredibly dishonest and opportunistic. At that point, it was clear we were being taken advantage of, and no real effort was made to honor the original reservation or help our situation.Avoid this Enterprise location at all costs. It seems to primarily handle insurance-related rentals and offers very little flexibility or customer care. You’ll have better service and more reliable options at other locations—especially airport branches.
July 19 · YoungKi ChangKyle at the Chantilly, Va branch was absolutely easy to work with! The process was direct, simple, and I highly recommend to anyone who is renting a car in this area. Thank you Kyle.
June 17 · Ravi PatelThe staff at the Chantilly location was amazing!! They were very empathetic with our accident and had accommodated us swiftly with the van we needed for our family while we wait for our van to be fixed. I would definitely return for any future car rental we need. Thank you again!
December 31 · Shan LiHad an appointment to be picked up at 9:30 am on 1/2/24. No one ever came to get me and nothing was communicated to me. I had to find a ride to come see what is going on and have been currently waiting in the lobby with no help for 5 minutes and still going. Do not recommend.
January 02 · Antony Gonzalez
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