Enterprise Rent-A-Car Introduce
For residents and businesses across the Greater Boston and MetroWest area of Massachusetts, having a dependable local partner for transportation needs is crucial. Enterprise Rent-A-Car in Needham, MA, provides an accessible and diverse fleet, positioning itself as a convenient neighborhood Car Rental Agency and Van Rental Agency. Whether you need a replacement vehicle while your car is in the shop, a spacious minivan for a family trip to the Cape, or a cargo van for moving day, this location aims to serve the wide-ranging mobility needs of the local community.
This branch is more than just a convenient rental counter; it is noted for being a women-owned business, adding a layer of local distinction within the corporate network. This commitment to local business ownership and operation often translates into a more personalized approach to customer service, a highly valued trait in the close-knit Massachusetts neighborhoods. The location's focus is on providing high-quality, reliable vehicles backed by a dedication to making the rental process as smooth as possible for every customer, from the daily commuter to the large family group.
Understanding the local market's demands for convenience, variety, and accessible service is what drives a neighborhood branch like the one in Needham. They strive to maintain a fleet of clean, well-maintained vehicles, offering everything from fuel-efficient compact cars for city driving to larger SUVs and vans necessary for New England's varied terrain and travel requirements.
The Enterprise Rent-A-Car branch is located in Needham, a strategic town just west of Boston, making it highly accessible for residents in Newton, Wellesley, Dedham, and other surrounding MetroWest communities. Its convenient, neighborhood-centric location is perfect for customers who prefer to avoid the hustle of airport rental hubs.
The specific address for the branch is:
27 Wexford St, Needham, MA 02494, USA
Being located on Wexford Street places it in a commercial area easily reachable from major local routes, including Needham Street and Route 95 (I-95)/Route 128, the inner beltway around Boston. This central location in Needham makes it a practical choice for local drop-offs and pick-ups. Customers utilizing this branch for replacement rentals or local moves will appreciate the ease of getting on and off major arteries, facilitating travel into Boston or out towards Central Massachusetts.
A critical feature of this facility is its commitment to serving all members of the Massachusetts community. The branch provides a Wheelchair accessible entrance and a Wheelchair accessible parking lot. This ensures that customers with mobility challenges can manage their rental process with comfort and dignity, reinforcing the location's dedication to inclusive service. For returns, an after-hours drop box is available for the keys, although the vehicle is officially checked in the following business day.
Enterprise Rent-A-Car in Needham offers a full suite of rental services designed to cater to various personal and business transportation needs. Their combined classification as a Car Rental Agency and a Van Rental Agency ensures a comprehensive selection.
- Passenger Vehicle Rentals: A wide-ranging fleet that typically includes economy, compact, mid-size, and full-size sedans for daily commuting or small trips. They also offer a large selection of SUVs, including intermediate, standard, and full-size options, often with AWD/4x4 capabilities ideal for New England weather.
- Van Rental Agency Services: Specializing in larger vehicle needs, they provide Minivans (7- and 8-passenger capacity), as well as larger Passenger Vans (up to 12- or 15-passenger capacity) for large group travel. Cargo Vans are also available for light to moderate hauling, moves, or commercial needs.
- Truck Rental Options: While the Enterprise Rent-A-Car brand focuses on passenger vehicles, they can also facilitate reservations for the broader Enterprise network, which includes dedicated Enterprise Truck Rental services for pickup trucks and box trucks for heavier-duty moving and commercial hauling.
- Refueling Service Options: Customers are given a choice of fuel plans: Prepay Fuel (return the tank empty), We Refill (pay at the end, though at a higher rate), or You Refill (return with the same amount of fuel as received).
- Extended Roadside Assistance: All rentals are generally backed by 24/7 roadside assistance for unexpected issues.
- Flexible Rental Types: They offer short-term rentals, long-term rentals, and one-way rentals, providing solutions for trips of any duration or distance, whether a quick local errand or a cross-country journey.
- Replacement Rentals: A core strength of Enterprise is providing replacement vehicles for insurance customers whose personal cars are undergoing maintenance or repair.
The Needham Enterprise branch is distinguished by several local and corporate features that enhance the customer experience:
- Women-Owned Business: The branch proudly identifies as a women-owned enterprise, supporting diversity in local Massachusetts business leadership.
- Active Military Discounts: The location honors and supports service members by offering active military discounts, demonstrating a commitment to those who serve.
- Excellent Accessibility: Features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring ease of access for all community members.
- Diverse Payment Options: Accepts a variety of payment methods for maximum customer convenience, including Credit cards, Debit cards, and modern NFC mobile payments (e.g., Google Pay, Apple Pay).
- After-Hours Key Drop: Offers an after-hours drop box service, providing flexibility for customers who need to return their vehicle outside of regular business hours.
- Wide Fleet Availability: Leveraging the vast Enterprise network to provide a large selection of vehicles, from small cars to 15-passenger vans.
For making a reservation, inquiring about fleet availability, or addressing a current rental, customers in the Massachusetts area can use the following contact details for the Needham branch:
- Address: 27 Wexford St, Needham, MA 02494, USA
- Phone: (781) 433-7440
- Mobile Phone: +1 781-433-7440
For Massachusetts residents, choosing Enterprise Rent-A-Car in Needham is often favored for its neighborhood convenience and comprehensive vehicle options. The combination of a strong fleet—including all sizes of cars, SUVs, minivans, and cargo vans—with a focus on local service makes it an excellent local choice.
The designation as a women-owned business is a highlight for those who prioritize supporting local, diverse enterprises. Furthermore, the commitment to accessibility, evidenced by the wheelchair accessible facilities, ensures that the service is truly available to everyone in the community. The acceptance of NFC mobile payments also adds a modern touch of convenience to the transaction process.
However, potential renters should take note of the importance of confirmed reservations and vehicle condition, as customer feedback has occasionally highlighted issues with sudden vehicle changes due to unforeseen circumstances (like recalls) and the need for thorough cleaning/deodorizing of certain vehicles prior to rental. While the company's efforts to rectify a situation, such as diligently securing a suitable replacement like the Ram 1500 truck for a customer's specific hauling needs, are evident, it underscores the value of communicating specific requirements at the time of booking. Customers should always re-confirm their vehicle type and inspect the cleanliness of the interior upon pick-up. Ultimately, the Enterprise branch in Needham remains a highly capable and centrally located option, offering essential mobility solutions with a local touch and a wide variety of vehicles for all types of travel and transport needs throughout the Commonwealth.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
27 Wexford St, Needham, MA 02494, USA
Enterprise Rent-A-Car Reviews
pricemanagerteamgasSUVpickupinsurancecleancomputercigarette
★ 5★ 4★ 3★ 2★ 1Had a very disappointing experience with Enterprise. I reserved an SUV to pick up items from an auction. I went to the Enterprise branch location and confirmed that the items would fit in the Pacifica with the seats folded down. So far so good.A few days later, I see that my reservation has been changed to a sedan, which won't work at all. I call the local branch, and am told that all the SUVs have been taken out of service due to a recall (of EVERY SUV?). I was told to make a new reservation for a pick up truck, and that the guy at my local branch would "call around" and see if he could find a pick up truck.Patrick was very diligent and did find a truck, and I completed the move, being careful to wrap furniture in plastic to protect it from the elements. The Ram 1500 felt like a monster truck, and was a rough ride. I felt like I wanted a pair of scissors and was given a sledge hammer. Very surprised that Enterprise does not have a computer system that allows their employees to see the expected inventory at all the branches in the surrounding area.
August 17 · Gil StricklerThe company should have the rental car seats and carpets deep-cleaned and deodorized for customers before usage. Remove all cigarette and marijuana odors.The vehicle I drove was reliable and very good on gas mileage.
May 23 · Elizabeth NTook 3 hours and 20 minutes to rent a vehicle with at least 3 staff members working, and only 2 customers ahead of us. The cars were all already in the lot. Never go there if you can avoid it.
August 28 · CB CBOur Enterprise car rental was a pleasure.Prompt, courteous, and professional service by their staff. The car, itself performed up to our expectations.Great experience.
July 26 · Larry DelicataWe reserved a full size car nearly 3 months in advance for a trip to the Midwest. The size important as we needed to accommodate 3 adults, 2 children, and our luggage. I was very disappointed when I arrived to pick up the car and the manager led me to one that was clearly *NOT* a full size car (see picture). Further, he actually tried to claim it was a level above a full size car, which was ridiculous. When I confronted him, he eventually admitted that it was indeed a compact car but that they did not have any full size cars available. He also blamed "corporate" for taking my reservation (I made it online) in the first place. Apparently, they never have full size cars despite, allowing people to reserve them on their website(?).The options I was given were to either take the car as is, or cancel our reservation, would have left us without a car for our trip hours before we were scheduled to leave. We ended up taking the car as we didn't have a backup vehicle. It was extremely uncomfortable and I won't be renting from Enterprise again. I mentioned what happened to my family and I doubt they will be renting from Enterprise again either.Update: I initially attempted to resolve this issue by contacting Enterprise via DM on Twitter. I was asked to provide my contract # and contact info and was told someone from management would get back to me. That never happened. After I posted this review, I received a response from Enterprise asking me to email them my contract # and contact info. I did so promptly, but still have not heard from them.
October 17 · Jim V.
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