Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR) Introduce
For California residents and visitors traveling through Southern California, securing reliable and convenient transportation is essential. The Hertz Car Rental agency at the Hollywood Burbank Airport (BUR) serves as a key access point for those needing a vehicle, offering a variety of options right where you land. This location is designed to cater to both the leisure traveler exploring the sights of the Golden State and the business professional on assignment in the Greater Los Angeles area.
As a major car rental agency, the Burbank Airport Hertz location provides a broad selection of vehicles, aiming to meet diverse needs, from fuel-efficient compact cars perfect for city driving to spacious SUVs for family road trips up the coast or into the mountains. Understanding the specifics of this location, from its accessibility to its services, is the first step toward a seamless rental experience for your California journey.
The Hertz brand is globally recognized, and this Burbank operation upholds the standard of providing various vehicle types and rental terms. Whether you are looking for a short-term daily rental or a longer-term solution, their services are structured to offer flexibility. Being located directly within a major regional airport like BUR makes it an extremely convenient choice for fly-in customers looking to hit the road immediately to destinations like Hollywood, Pasadena, or the San Fernando Valley.
The experience of renting a car can sometimes be complex, so having all the key details upfront about the Hertz Car Rental at Hollywood Burbank Airport—including their fleet, location specifics, and customer-focused services—helps travelers make informed decisions and plan their trip logistics more effectively.
The Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR) location boasts prime accessibility for airport customers, being situated directly on airport property. This eliminates the need for lengthy shuttle rides to off-site rental lots, streamlining your arrival and departure process. This convenience is a significant factor for anyone valuing time when traveling.
The exact address is:
2501 N Hollywood Way 1ST FLOOR, Burbank, CA 91505, USA
The branch is generally found on the 1st floor of the airport's main rental car facility, meaning once you collect your luggage, you should be able to follow signage directly to the Hertz counter. Being on the airport premises facilitates quick pick-ups and returns, which is crucial when dealing with flight schedules.
In terms of physical access, the location is noted for its commitment to accommodating all travelers. Features designed for ease of use include:
- Wheelchair accessible entrance, ensuring smooth entry into the rental facility.
- Wheelchair accessible parking lot, providing dedicated and convenient parking spots for patrons with mobility needs.
On-site parking is available for customers, adding another layer of convenience for those perhaps dropping off a personal vehicle before a flight or simply navigating the facility. The proximity to major freeway systems in the area—such as the I-5, 101, and 134 freeways—means quick access to Los Angeles, the Valley, and beyond once you are out of the airport grounds.
Hertz Car Rental at BUR provides a comprehensive set of services expected from a large, professional car rental agency. These services are tailored to support a wide range of rental durations and travel styles, whether you're in California for a brief visit or a more extended stay.
- Onsite Services: The core offering is vehicle rental services provided right at the airport terminal for maximum convenience.
- Diverse Vehicle Fleet: The agency maintains a variety of car classes to match any requirement, including economy sedans, compact cars (like the Mazda 3 or Toyota Corolla class), standard and large sedans (such as the Chevrolet Malibu or Volkswagen Jetta class), and SUVs (like the Nissan Rogue or similar). Specialty collections, such as the Prestige Collection or Adrenaline Collection, may also be available, providing luxury or performance options for a premium California driving experience.
- Long-Term and Monthly Rentals: For users needing a vehicle for an extended period, the Hertz Multi-Month program is available, offering discounted rates, flexible terms with no mileage limits or penalties, and the included benefit of preventative maintenance. This can be a flexible alternative to a short-term lease for stays of 63 days or more. One-way monthly rentals are also available, though a fee may apply.
- One-Way Rentals: The option for one-way rentals is generally available, allowing you to pick up the car in Burbank and drop it off at a different Hertz location, a common necessity for extensive California road trips (e.g., driving from Burbank to San Diego or San Francisco).
- Additional Rentals/Accessories: Customers can typically rent useful extras like GPS navigation systems and various child safety seats (infant, child, and booster seats) for an additional daily fee.
- Payment Flexibility: The location accepts multiple forms of payment, making transactions straightforward for most users, including Credit cards, Debit cards, and NFC mobile payments.
- Roadside Assistance and Coverage Options: Various insurance and coverage options, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), are offered, often alongside Premium Emergency Roadside Service (PERS) for assistance with non-mechanical issues like lock-outs or flat tires.
Beyond the fundamental service of providing rental cars, the Hertz location at Hollywood Burbank Airport highlights several features intended to enhance the customer experience and provide value.
- Active Military Discounts: A notable highlight is the availability of discounts for active military personnel, which provides a tangible benefit to those serving.
- Membership Programs: Customers can take advantage of the Hertz Gold Plus Rewards program, which offers benefits such as expedited service, the ability to earn points for free rental days, and special member-only rates.
- Collection Vehicles: Access to a diverse vehicle catalog that includes not just standard vehicles but also specialized lines like the Green Traveler Collection (often featuring fuel-efficient or electric vehicles), Prestige, and Adrenaline Collections, allowing renters to choose a vehicle that truly suits their style and purpose.
- Convenient On-Site Location: Being a terminal location means no need for shuttle service, providing a faster transition from flight to car, especially beneficial after a long flight into BUR.
- Accessible Facilities: The provision of a wheelchair accessible entrance and parking lot demonstrates a commitment to accessibility for all customers.
To confirm reservations, inquire about current rates, or address any immediate concerns, you can contact the Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR) using the following information:
Address: 2501 N Hollywood Way 1ST FLOOR, Burbank, CA 91505, USA
Phone: (818) 569-3565
Mobile Phone: +1 818-569-3565
Please note that for general corporate customer service, billing inquiries, or resolution related to a previous rental, a dedicated national or corporate number may be required, which can typically be found on the Hertz website, but the number above is for the local Burbank Airport branch.
Choosing Hertz at Hollywood Burbank Airport is often worthwhile for the sheer convenience of its location. For travelers flying into BUR, the ability to walk directly to the rental counter and vehicle is a major time-saver, a benefit that busy professionals and family vacationers highly value. The extensive vehicle options, ranging from economical to specialty and luxury classes, ensure that you can find the perfect car for navigating the diverse landscapes of Southern California, whether you are headed to a studio meeting, exploring Universal Studios, or beginning a scenic drive up the Pacific Coast Highway.
The availability of the Hertz Multi-Month program is a significant advantage for anyone with temporary, long-term transportation needs in the area, offering a flexible and competitive alternative to traditional leasing arrangements, particularly with no mileage limits. Furthermore, the offered discounts for active military personnel and the benefits of the Gold Plus Rewards program add value for specific customer segments, potentially leading to better rates and a more efficient check-out experience.
However, prospective customers should also consider the experiences of previous renters. Published reviews sometimes reflect challenges, particularly concerning vehicle availability near closing time and issues navigating the customer service process when unforeseen problems arise. This feedback underscores the importance of preparation: always confirm your reservation and vehicle availability well in advance, especially for late-night arrivals. If you rent a car, especially in a dark garage environment, taking photos or conducting a thorough, documented inspection of the vehicle's condition with the assistance of an agent before leaving the premises is a highly recommended step. While the reviews highlight frustrations with automated systems, the local phone number remains the direct point of contact for the Burbank branch during their operating hours. By combining the convenience of an airport location with proactive rental procedures, customers can maximize the positive aspects of choosing Hertz at Burbank Airport for their California travel needs.
Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR) Photos










Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR) Location
Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR)
2501 N Hollywood Way 1ST FLOOR, Burbank, CA 91505, USA
Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR) Reviews
flightpick upcredit cardreceiptcallteslaterminalprepaidpresidentfront desk
★ 5★ 4★ 3★ 2★ 1Picked up the car in the dark garage. Dropped it off in the dark garage. Couldn’t see anything wrong on a quick inspection. Was told the windshield was chipped. Couldn’t see it until a light was shone on it. That’s how they found it. It was microscopic. Unreasonable to be charged for it. And the staff is less than pleasant. Keeping it real, their offer to help below is a link to an automated customer resolution center. Not even a human being. Not adequate. Highly dissatisfied.
May 19 · Andrew GorlickWarning Alert!Spend more money elsewhere and do not trust this location.Do not rent from Burbank Hertz for any reason. If something goes wrong, you will have no human to talk too. I rented a car at closing on 7/22 Sat night at 1025pm(rental #113760765). The employee gave me my contract receipt and had me take the elevator down to the dark garage below to space #81. No car. I searched but to no avail. Stranded. Went back up elevator to office everyone gone. Went back to garage searched every car no car. No one in garage either feeling overwhelmed and unsafe. Go back to office only Alamo open no one to help me. Call Hertz all numbers possible for hours no help. Its All AI. Take Uber for $180 to Newport. In Morning call Hertz, finally get a human but he cant help me. Sends me to another agent no help. Sends me to AI agent takes forever. I'm in this for 2-3 hours. Take Uber back to San Diego another $150. Today my credit card is charged for full rate from Hertz after explaining to AI. YES explaining to AI and even that was deadly slow!!!!I'm more than happy to pay and lose $500 if it prevents one person from renting a car from this horrible experience. I've lost time and money and trust me when I tell you there is no customer service in any way possible at this location. No one has still called or reached out to me as a customer.Warning Alert!!! Do not Rent from this Hertz Burbank location.Morale of the Story - Have the agent check you into the car before leaving. My fault for trusting that a car would be there so close to closing. I feel very stupid but I do know that I can communicate and help others from experiencing one of the worst customer experiences in my entire lifetime.
July 22 · Ronald HenaresHertz has been reliable and good to me . They always have nice trucks available if I ever need something with more space. The employees and manager here are great too. Highly recommend renting here.
September 13 · G GHertz is a terrible company. They have charged my card 3 TIMES for $700. I don’t know what the issue is. And you can’t speak to a real person on the phone or from the actually airport. I had a horrible experience even when I went to pick up the car. Don’t rent a car here!!!! This was my first time renting here and it will be my last time EVER!! I will be sticking with enterprise!!
June 05 · Chira ClarkIf I could give this 0 stars, I would. I dropped my car off for a different rental company and was flying out of JSX. I walked to the exit and saw a Hertz station and asked a Hertz member at the exit entrance if she knew where the JSX airline is and how to get there. She was immediately annoyed and angry that I was interrupting her and her friends talking. She immediately got defensive and aggressive saying don’t get mad at me just because I don’t know where it is. I wasn’t even angry nor raise my voice at her, all I did was asked a simple question. She turned to my boss and started telling him that I don’t talk to dumb Asian women and then explained to him where JSX was located.The fact that we were both a minority and I received the type of treatment I did for asking a quick question. Hertz should do a better job at screening their employees. You’re suppose to treat customers with respect. Do better.
August 02 · Jennifer Dao
More Car Rental Near Me
Enterprise Rent-A-Car3.0 (150 reviews)13270 N Autoshow Ave, Surprise, AZ 85388, USA
Crosby Cars1.0 (1 reviews)1755 Pebble Creek Pkwy #1037, Goodyear, AZ 85395, USA
Avis Car Rental4.0 (43 reviews)17150 N 134th Dr, Surprise, AZ 85378, USA
Budget Car Rental4.0 (142 reviews)17150 N 134th Dr, Surprise, AZ 85378, USA
Enterprise Rent-A-Car4.0 (1110 reviews)12555 NW Grand Ave, El Mirage, AZ 85335, USA
Budget Car Rental3.0 (60 reviews)2000 N Litchfield Rd, Goodyear, AZ 85395, USA
Avis Car Rental3.0 (148 reviews)2000 N Litchfield Rd, Goodyear, AZ 85395, USA
Enterprise Rent-A-Car4.0 (1466 reviews)13740 W Van Buren St, Goodyear, AZ 85338, USA
Hertz Car Rental - Goodyear - West Van Buren Street2.0 (317 reviews)13530 W Van Buren St, Goodyear, AZ 85338, USA
Budget Car Rental4.0 (101 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Avis Car Rental3.0 (54 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Avis Budget Car and Truck Rental3.0 (26 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Categories
Top Visited Sites
Enterprise Rent-A-Car4.0 (117 reviews)
Enterprise Rent-A-Car4.0 (563 reviews)
Avis Car Rental3.0 (128 reviews)
Avis Car Rental3.0 (102 reviews)
Rent-A-Wreck3.0 (81 reviews)
TransNet Medical Transportation LLC5.0 (6 reviews)Trending Car Rental Blog Posts
Renting a Car for a Road Trip: Best Routes, Vehicle Picks & Packing Tips | Lifestarcarrentalmn.com
What Happens When the Rental Car Company Cancels Your Reservation
How to Choose the Best Rental Car for a Ski Resort Vacation in the U.S.
What Every Driver Should Ask at the Rental Desk Before Signing the Agreement | LifeStar Car Rental
Best Ways to Split Rental Car Costs Among Group Travelers
Best Road Trip Routes in the U.S. Perfect for Rental Cars | LifeStar Car Rental
