Enterprise Rent-A-Car

- 13605 Baltimore Ave, Laurel, MD 20707

For residents of Laurel, Maryland, and the broader central Maryland corridor, having access to reliable, convenient vehicle rental is essential. Located strategically between Baltimore and Washington D.C., the Enterprise Rent-A-Car branch at 13605 Baltimore Avenue serves as a crucial resource for local drivers, whether they need a replacement vehicle while their primary car is in the shop, a van for a local move, or a comfortable car for a weekend trip exploring the Chesapeake Bay region.

This "home city" location distinguishes itself through its dedication to the community and a strong emphasis on customer service excellence. Customers consistently praise the team for delivering not just clean, well-maintained vehicles—including popular options like RAM trucks and various car classes—but also for providing a patient and professional rental experience. The reviews highlight the staff's commitment to going the extra mile, with one customer specifically commending an employee named Andre for being "nice, professional, and patient" and holding a vehicle during a challenging booking process.

Furthermore, this branch carries a unique distinction that resonates with the Maryland community: it is identified as a women-owned business. This point of pride, combined with their focus on accessibility and special recognition for service members through active military discounts, showcases a business that is deeply integrated into the values and diverse needs of the Laurel, MD, community. Whether you are dealing with an insurance claim or simply require a reliable rental for personal or business travel, this Enterprise location aims to exceed the national standard with its personalized local touch.

In a metropolitan area like Central Maryland, where daily life relies heavily on vehicle mobility, choosing a rental agency that prioritizes both vehicle quality and human interaction is paramount. The Enterprise on Baltimore Avenue strives to be that reliable partner for all your short-term and extended vehicle needs.

The Enterprise Rent-A-Car branch is highly accessible, situated directly on a major thoroughfare in Laurel, MD. The full address is:

13605 Baltimore Ave, Laurel, MD 20707, USA

Baltimore Avenue, which is also U.S. Route 1, provides excellent road connectivity, making the branch simple to locate for residents in Laurel, Jessup, Burtonsville, and areas of Howard and Prince George's counties. Its location is ideal for customers who are coordinating vehicle maintenance or repairs in the immediate vicinity.

In addition to its convenient roadside location, the branch is dedicated to ensuring ease of access for all patrons. Key accessibility features include:

• Wheelchair Accessible Entrance: Ensuring smooth entry for all customers.
• Wheelchair Accessible Parking Lot: Providing designated, convenient parking spaces.

Operating hours are typically structured to serve the weekday commuter and the weekend renter:

• Monday - Friday: Generally open from 7:30 AM to 5:00 PM (Hours are subject to change, so always confirm with the branch directly).
• Saturday: Typically open from 9:00 AM to 12:00 PM or 1:00 PM for weekend flexibility.
• Sunday: Hours may vary, with some Enterprise locations offering limited hours (e.g., 9:00 AM to 12:00 PM) while others may be closed. Customers are advised to confirm Sunday operating times directly.

The branch also provides the Enterprise standard of customer support with its complimentary Local Pick-Up Service. While policies on pick-up distance and availability can vary, this service allows a staff member to pick up a customer from a nearby location (like their home or mechanic) and bring them to the office to complete the rental agreement.

The 13605 Baltimore Avenue branch offers a variety of rental solutions catering to the diverse mobility needs of Marylanders:

• Car Rental Services: A comprehensive fleet of vehicles ranging from economy cars for maximum fuel efficiency to full-size sedans, SUVs (compact, standard, and full-size) for family comfort, and premium cars.
• Van Rental Agency Services: Dedicated van rental options, including minivans (for up to seven passengers) and larger passenger vans (potentially up to 15 passengers) perfect for group outings, church trips, or large family vacations within or outside of Maryland.
• Truck Rental Services: As a key Enterprise location, it may also provide access to commercial and pickup truck rentals, ideal for home renovation projects, moving assistance, or small business needs.
• Insurance Replacement Coordination: Specialized in working directly with most major auto insurance providers in Maryland, ensuring a smooth and rapid transition to a rental vehicle following an accident or major mechanical failure.
• Multiple Payment Options: For customer convenience and flexibility, the branch accepts major Credit Cards, Debit Cards (subject to local policies on deposit and documentation), and modern NFC Mobile Payments.
• Onsite Services: All rental and return processes, including vehicle inspection and necessary paperwork, are handled efficiently on the premises.

Several key features make the Laurel Baltimore Avenue Enterprise a preferred option for Maryland residents:

• Certified Woman-Owned Business: Operating with this designation means supporting a locally focused, diverse business while benefiting from Enterprise's national resources and standards of service.
• Active Military Discounts: The branch offers special pricing and discounts to active military personnel, a significant benefit in a state with a large military community, demonstrating a commitment to supporting service members.
• Commitment to Cleanliness and Quality: Customers consistently report receiving "clean" and vehicles that "felt brand new," reflecting the Enterprise standard of providing high-quality, sanitized vehicles. This is a critical factor for any modern renter.
• Flexible Vehicle Reservation Holding: The team is noted for exceptional efforts, such as the willingness to hold the "only one car available" for a customer navigating delays, showcasing a commitment to customer retention and problem-solving beyond standard procedure.
• Global Network, Local Service: Customers appreciate the consistency of Enterprise's "great vehicles, fair pricing, and excellent service" nationwide, while benefiting from the personal, friendly, and patient service of the local Laurel staff.
• After-Hours Return Availability: For convenience, this location generally allows for after-hours drop-offs, where the renter can park the locked vehicle and use a key drop box, accommodating late-evening returns (note: responsibility for the vehicle remains with the renter until the next day's inspection).

For reservations, inquiries about fleet availability, or to arrange the complimentary local pick-up service, Maryland residents are encouraged to contact the Enterprise Rent-A-Car team directly at their Laurel Baltimore Avenue location. Booking in advance is highly recommended, especially for specialty vehicles like passenger vans or pickup trucks.

Address: 13605 Baltimore Ave, Laurel, MD 20707, USA

Phone (Local Branch): (301) 490-2796

Mobile Phone (Local Branch): +1 301-490-2796

Choosing the Enterprise Rent-A-Car branch on Baltimore Avenue in Laurel is an intelligent decision for Maryland users seeking peace of mind and excellent value. What makes this specific location stand out in the competitive Central Maryland market is its proactive approach to customer care combined with its valuable business distinctions.

The dedication of staff members like Andre, who provide professional and patient service, transforms a potentially stressful situation (like needing a vehicle replacement) into a smooth, positive transaction. This human touch is especially significant for local residents who rely on the rental agency during personal crises or complicated schedules. The ability of the staff to hold a vehicle and patiently manage the process for customers facing unforeseen challenges demonstrates a loyalty to the local clientele that goes beyond a standard corporate transaction.

Beyond the personal service, the branch's business profile offers tangible benefits: the Active Military Discounts provide a clear advantage for the many service members and their families in Maryland, and the status as a women-owned business aligns with community desires to support diverse local enterprises. The availability of both Car Rental and Van Rental services means that whether you need an economical car for your daily commute to Baltimore or a spacious van for a weekend trip to Ocean City, your needs can be met at one reliable location.

In short, for Maryland residents in the Laurel area, this Enterprise is the superior choice because it merges the reliability of a national brand—clean, new-feeling vehicles and fair pricing—with the personalized, empathetic, and community-aware service of a true local business. By choosing this branch, you are opting for a hassle-free process, guaranteed vehicle quality, and a team that genuinely works to ensure your transportation needs are met with professionalism and patience.

Enterprise Rent-A-Car

13605 Baltimore Ave, Laurel, MD 20707, USA