Hertz Car Rental - Fayetteville - Promenade Parkway

- 105 Promenade Pkwy Ste C, Fayetteville, GA 30214

For residents and visitors in Fayetteville and the surrounding Southern Crescent area of Georgia, finding a reliable vehicle for any travel need is simplified by the presence of Hertz Car Rental on Promenade Parkway. As an internationally recognized name in the vehicle rental industry, Hertz brings a comprehensive fleet and established service protocols to the local community. This Fayetteville branch is positioned to serve a wide range of needs, from providing a quick economy car for errands to supplying a larger vehicle for family trips or commercial use.

The core service of this location is to function as a full-service Car Rental Agency, offering various classes of vehicles from compact sedans to larger SUVs and specialty options. Crucially, the branch is also highlighted for its Cargo Van Rental availability. This dual capability makes it an important resource for local businesses in Fayetteville, individuals handling home moving tasks, or those needing to transport large equipment or supplies across the Georgia region, offering a vital service beyond standard passenger car rentals.

However, potential customers in the Georgia community should approach booking with an understanding of both the company's commitment to vehicle availability and the reported experiences of local users. While the brand promises a vehicle for every trip, customer feedback from this specific location indicates a recurring challenge with having the reserved vehicle class available at the scheduled pick-up time, even with reservations made well in advance and paid in full. Customers have reported instances of waiting for prolonged periods or being offered unexpected vehicle types, such as a Tesla instead of an economy car, which can be an inconvenience, especially when dealing with time constraints.

A significant point raised by local customers is the policy concerning vehicle upgrades. Renters who have pre-booked and paid for an economy car have been charged an additional fee when the location did not have the reserved car class, prompting a necessary upgrade to a different vehicle type. This practice of charging for an upgrade when the company cannot fulfill the original contract is viewed by customers as unfair and is an important consideration when booking, especially pre-paid reservations. Furthermore, the cancellation process for reservations is noted to be difficult, requiring a call to a centralized customer service line that involves long wait times (reported up to 40 minutes), and refunds may take an extended period to process.

The Hertz Car Rental branch is conveniently situated in the commercial area of Fayetteville, Georgia, making it an accessible stop for those in the city and traveling from surrounding areas of Fayette County and the Southern Atlanta suburbs. The location within the Promenade Parkway is easy to reach and is typically less complex than navigating a major airport rental facility.

The specific address for this car rental agency is:

• 105 Promenade Pkwy Ste C, Fayetteville, GA 30214, USA

In line with providing comprehensive service, the location offers necessary accommodations to ensure ease of access for all customers:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Typical operating hours for the Fayetteville Promenade Parkway location are generally 8:00 AM to 5:00 PM on weekdays (Monday through Friday), though times may vary and are subject to change, with the branch often closed on Saturdays and Sundays. Customers are always advised to verify the exact current hours of operation before planning a pickup or return.

The Hertz Car Rental branch in Fayetteville provides a variety of transportation and logistical services to cater to the diverse needs of the Georgia community.

• Passenger Car Rental: A selection of vehicles across various classes, including economy, compact, mid-size, and SUVs, suitable for personal travel, business, or family outings.
• Cargo Van Rental: A specialized service for customers who require a vehicle with large, enclosed cargo capacity for moving, delivery, or commercial transport purposes.
• Vehicle Reservations: Accepts reservations booked directly or through third-party platforms, offering a confirmed booking for a specific car class.
• Payment Flexibility: The location accepts a variety of payment methods, adding convenience for the customer:
  • Credit cards
  • Debit cards (acceptance subject to corporate policy and local restrictions)
  • NFC mobile payments (e.g., Apple Pay, Google Pay)
• Counter Service: Offers in-person counter service for vehicle pick-up, drop-off, and contract finalization.

The Fayetteville Promenade Parkway location of Hertz offers key features and policies that are beneficial to local customers:

• Active Military Discounts: The branch honors active military discounts, offering a valuable rate reduction for service members and their families in the Georgia area. This is a significant highlight for the military community.
• Accessibility Commitment: With a wheelchair accessible entrance and parking lot, the facility ensures a welcoming environment for customers with mobility considerations.
• Commercial/Utility Options: The availability of Cargo Van Rentals addresses the critical need for commercial or heavy-duty personal transport beyond standard passenger vehicles.
• Modern Payment Processing: The acceptance of NFC mobile payments alongside traditional credit and debit cards provides a streamlined and modern transaction experience for renters.

For Georgians needing to make a new reservation, check on existing booking details, or inquire about the specific availability of cargo vans or military discounts, the local Fayetteville branch can be contacted directly:

• Address: 105 Promenade Pkwy Ste C, Fayetteville, GA 30214, USA
• Phone: (770) 375-4380
• Mobile Phone: +1 770-375-4380

Choosing Hertz Car Rental at 105 Promenade Pkwy in Fayetteville, GA, can be a great option for its established services, but prospective renters, particularly local Georgia users, should book with caution and clear expectations. The primary strength of this location lies in its brand reliability, the specific availability of Cargo Van Rentals, and the valuable Active Military Discounts, making it a strong option for military families and businesses requiring utility vehicles. Furthermore, the commitment to accessibility with wheelchair-friendly features ensures all members of the community can be served.

However, based on recurrent customer feedback, renters must be prepared for potential challenges related to vehicle availability, even with pre-paid, long-standing reservations. This location has a documented pattern of not having the booked car class ready, which can lead to significant inconvenience and delays. It is important to note the reported policy of charging an extra fee for a mandatory upgrade when the reserved economy vehicle is unavailable. Customers should be firm in seeking resolution if they are asked to pay extra for a vehicle type they did not request due to the branch’s lack of inventory.

For the best experience at this Fayetteville Hertz location, it is recommended to confirm your vehicle availability, not just the reservation status, shortly before pickup. If an issue arises with the car class, be prepared to negotiate the upgrade fee, as it is generally considered poor customer service to charge extra when the company cannot honor the original agreement. Be aware that cancellations require a lengthy call to a separate customer service line, which is an added inconvenience. By keeping these local service caveats in mind, customers can still utilize the location's strengths, such as the military discount and cargo van service, while managing their expectations regarding vehicle fulfillment and counter policies. For questions or to make a booking, contact the branch at (770) 375-4380.

Hertz Car Rental - Fayetteville - Promenade Parkway

105 Promenade Pkwy Ste C, Fayetteville, GA 30214, USA