Hertz Car Rental - Fitchburg - Whalon Street Introduce
When you need dependable and convenient transportation in Central Massachusetts, the Hertz Car Rental location on Whalon Street in Fitchburg stands as a key option for vehicle hire. This neighborhood branch of the globally recognized car rental agency serves the local community, offering a vital service whether you're a Fitchburg resident needing a temporary replacement vehicle, a student at Fitchburg State University, or a visitor exploring the historic cities and scenic landscapes of Worcester County and beyond. Hertz's extensive fleet means you can typically find a vehicle for any purpose, from a fuel-efficient sedan for commuting into Boston to a larger van for tackling a move or group trip.
Located conveniently off major local thoroughfares, this branch strives to provide the quality and selection expected from a major brand, right in your local community. While the global reputation of Hertz sets a high expectation for customer service and vehicle availability, it's important for local renters to understand that the experience at neighborhood locations can sometimes be subject to local staffing and fluctuating vehicle availability, a reality that requires proactive communication when dealing with a crucial travel need. We encourage all customers to confirm their reservation details directly with the Fitchburg branch well in advance of their pick-up time.
The inventory at the Fitchburg location, like all Hertz neighborhood branches, is typically designed to meet a wide range of regional needs, from standard passenger vehicles to specialized options for hauling and moving, ensuring local users have access to reliable vehicles without having to travel long distances to major airport hubs. This local presence is invaluable for those times when sudden or unexpected transportation needs arise right here in Massachusetts.
The Hertz Car Rental - Fitchburg - Whalon Street location is strategically situated to serve the greater Fitchburg area, providing easy access for residents of Leominster, Gardner, and other surrounding Central Massachusetts towns. Being a neighborhood location, it offers a more straightforward pickup and drop-off process than high-volume airport desks.
The specific address is:
89 Whalon St, Fitchburg, MA 01420, USA
This Whalon Street location is positioned in a commercial area, offering good accessibility. For local users, the proximity to Route 2 and other main roads makes it a quick trip whether you are coming from downtown Fitchburg or traveling from a neighboring community. The advantage here is not just the presence of a national brand in a local setting, but the ability to secure a vehicle without the added expense and hassle of airport access fees or the congestion of the Greater Boston area. The location is an excellent hub for starting a road trip into the Berkshires, heading down to Cape Cod, or exploring the historical routes of New England.
Hertz Car Rental - Fitchburg offers a comprehensive set of services and a wide variety of vehicles to meet the diverse transportation needs of Massachusetts residents. From standard rental agreements to specialized vehicle types, the branch aims to be a complete resource for short-term and extended vehicle use.
The core services offered include:
- Standard Passenger Vehicle Rental: Offering a selection of sedans, from compact and economy models (like a Ford Focus or Chevrolet Malibu) for efficiency, to full-size vehicles for greater comfort and luggage capacity.
- SUV and Minivan Rental: Providing popular crossover and full-size SUVs (such as the Chevrolet Equinox or Chevrolet Tahoe) and minivans (like the Chrysler Pacifica) ideal for New England family trips, winter driving, or transporting multiple passengers.
- Cargo Van Rental: A crucial offering for local businesses, apartment movers, and residents completing DIY projects, providing vehicles like the Ford Transit or similar models designed for large item transport and hauling.
- Onsite Services: Ensuring convenient check-in and vehicle collection directly at the 89 Whalon Street location, facilitating a smoother start to your rental period.
- Insurance and Mechanical Replacement: Working with insurance companies to provide vehicles to customers whose cars are undergoing repair following an accident or mechanical failure.
The Fitchburg Hertz branch brings the benefits of a major national rental company—a quality fleet and established policies—directly to the local community, along with several specific features that highlight their service commitment to various customer groups.
Key features and highlights available at this location include:
- Active Military Discounts: Hertz is known to offer discounts and preferred rates to active military personnel and their families, often through partnerships like Veterans Advantage, which is a valuable feature for the large population of veterans and active duty military stationed or residing in Massachusetts.
- Wheelchair Accessible Entrance: The facility provides a wheelchair accessible entrance, ensuring that all customers, including those with mobility challenges, can easily access the rental office for check-in and assistance.
- Wheelchair Accessible Parking Lot: Dedicated parking is available to facilitate access to the premises for customers with disabilities, ensuring compliance and convenience upon arrival and departure.
- Flexible Payment Options: The location accepts major Credit Cards for reservations, and also allows payment via Debit Cards, providing necessary flexibility for customers who may not have a credit card readily available for a deposit.
- Hertz Gold Plus Rewards: Customers can take advantage of the Hertz loyalty program, allowing them to earn points, utilize express service options (where available), and access member-only rates.
For reservations, inquiries about fleet availability, or questions regarding specific services like cargo van rentals, please use the following direct contact information for the Hertz Car Rental - Fitchburg - Whalon Street location.
Contact Information:
- Address: 89 Whalon St, Fitchburg, MA 01420, USA
- Phone: (978) 345-1078
- Mobile Phone (Direct Line): +1 978-345-1078
Given the reported challenges with responsiveness and reservation adherence, potential customers in Massachusetts are strongly advised to be persistent in their attempts to contact the location manager directly using the provided phone numbers. It is highly recommended to speak with a representative to confirm your vehicle, pick-up time, and any special requirements, ensuring a reliable and smooth transaction, particularly for time-sensitive travel or business needs. Document all communications regarding your booking.
Choosing the Hertz Car Rental branch in Fitchburg, MA is a decision driven primarily by the need for the diversity of a major national fleet and the convenience of a nearby location. While the brand carries the weight of a global presence, the value of this specific location for Massachusetts residents lies in its accessibility and the specialized vehicles it offers.
What is worth choosing this Hertz location for:
- Access to Cargo Vans and Trucks: For local residents and businesses, the availability of dedicated Cargo Van rentals for moving or large deliveries is a significant advantage, often easier than seeking out a separate moving truck rental service.
- National Brand Quality and Variety: Renters benefit from the large, modern, and well-maintained fleet associated with Hertz, offering everything from economy cars to full-size SUVs for varied New England weather and road conditions.
- Discounts for Military Community: The availability of active military discounts is an important, value-added feature for service members and veterans residing in Central Massachusetts.
- Neighborhood Convenience: Avoiding the drive to Worcester or Boston Logan Airport (BOS) for a rental saves considerable time and eliminates high airport surcharges, making it a cost-effective solution for local, in-state travel needs.
While the benefits of the national brand and local offerings are clear, customers should proceed with caution and utilize the direct contact information above to proactively confirm all booking details, ensuring that the necessary vehicle is ready and reserved to prevent last-minute disruptions to their travel plans. This approach helps maximize the potential benefits of choosing a globally connected yet locally-focused car rental provider in Fitchburg.
Hertz Car Rental - Fitchburg - Whalon Street Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Fitchburg - Whalon Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Fitchburg - Whalon Street Photos










Hertz Car Rental - Fitchburg - Whalon Street Location
Hertz Car Rental - Fitchburg - Whalon Street
89 Whalon St, Fitchburg, MA 01420, USA
Hertz Car Rental - Fitchburg - Whalon Street Reviews
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★ 5★ 4★ 3★ 2★ 1I have an upcoming rental this weekend and have been trying to speak directly to someone at the location. Everytime I call, they just let the phone ring for a good 20-30 min til I give up. The one time someone answered, my simple question turned into "we might not actually have the car you booked months ago ready on the day you need it, want me to have the manager call you back in a few minutes?" The manager in fact did NOT call back at all, and when I tried to call back several HOURS later, I again sat there listening to the phone ring for a good half hour. At this point, I'm just praying they have my car this weekend since I have no other options, having to reach out thrubchat and reviews, and going to have to try calling all day tomorrow.
October 07 · Connor MurrayI would strongly advise against renting from Hertz Car Rental – Fitchburg if you truly need a reliable car.I had a confirmed reservation for noon. At 11:42 a.m., just 18 minutes before pick-up, Hertz canceled my reservation by text message. Their own policy states that if a customer cancels more than 23 hours before, there is a $50 fee, and a no-show can be charged up to $164.92. Yet, Hertz felt it was acceptable to cancel on me with virtually no notice, without penalty on their end.I immediately called the location after receiving the text. The staff confirmed they had no vehicles available and, worse, admitted they could not reach out to nearby Hertz locations to correct their own mistake. The only response offered was a hollow “sorry.” No alternatives, no attempt to fix the problem, nothing.This last-minute cancellation jeopardized an entire week of scheduled appointments and created unnecessary stress. The lack of professionalism and accountability is deeply disappointing, especially from a company of Hertz’s size.Do not rent from this location if you actually need your reservation honored.
September 15 · Renata RamosNatural nature comes from this place or any good for that matter I was pulled over and unfortunately, my rental car was impounded. I promptly told hertz Where at the car was and paid for all the fees The impound lot would not give me my property which included thousands of dollars Clothing and cosmetics, as well as my prescription medication my birth certificate and things I can never be replaced. I am immediately contacted customer service, which is pushing me one place to Another. Customer service did not help me at all. I went through all the proper steps had service numbers. They told me to wait 30 days after I’ve waited 30 days. They said it’s been over 30 days even though I called every week to check on it and they said since it was past the 30 days, they’re no longer responsible the location I rented the car from never answered the phone. My property was stolen by hertz. I am pursuing legal action at this moment yourself a favor and use enterprise.
October 05 · Allison AdekunbiI reserve the compact SUV. They offered me a small electric car when I arrived and said I had to pay extra to get a real compact SUV. I had to dispute the charges to Hertz central office. I will never ever get another vehicle from this location. The woman employee was extremely inconsiderate.
June 08 · AnthonyWhomever the women working here right now is an absolute ANGEL! Even at her busiest times, she always has a smile on her face. I never would have come back to Hertz again if it weren't for her and I will ONLY be coming to the Fitchburg location from now on
August 16 · Kazmira's Korner
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