Enterprise Rent-A-Car Introduce
For residents and visitors in the New York metropolitan area, securing reliable, professionally managed transportation is essential, whether it’s for a weekend escape, a business trip, or temporary vehicle replacement. The Enterprise Rent-A-Car location at 86-02 Rockaway Blvd in Ozone Park, Queens, is a key provider meeting these diverse needs. Part of a globally recognized brand, this branch specifically highlights its local commitment, including an identity as a women-owned business, which can be a meaningful factor for patrons who prioritize supporting minority-owned enterprises in the NYC region.
The Ozone Park location focuses on providing a smooth and professional rental experience, backed by a wide-ranging fleet that caters to various requirements, from compact, fuel-efficient vehicles for city driving to spacious vans for larger groups or moving purposes. As a full-service car and van rental agency, it serves as a crucial link for transportation logistics near major hubs like JFK International Airport and offers easy accessibility for residents across Queens and neighboring parts of Brooklyn.
Beyond the vehicles themselves, the branch distinguishes itself through dedicated customer care. Available customer testimonials consistently praise the staff for their professionalism, kindness, and commitment to ensuring full customer satisfaction. This focus on service quality, combined with practical amenities like on-site parking and accessible features, positions the Ozone Park Enterprise branch as a reliable choice for New Yorkers looking for a dependable and courteous rental transaction. The blend of a massive national fleet with localized, high-quality service makes this branch a strong contender for your next rental need.
Location and Accessibility
The Enterprise Rent-A-Car branch is conveniently located at 86-02 Rockaway Blvd, Ozone Park, NY 11416, USA. This is a highly accessible area of Queens, situated along a main artery that connects the borough to the Rockaways and offers straightforward routes to major highways, including the Belt Parkway and the Van Wyck Expressway, making it an efficient pick-up and drop-off point for both city dwellers and those traveling further afield.
The location’s proximity to JFK International Airport also makes it a valuable off-airport option for travelers. Crucially for New York customers, the facility provides On-site parking, eliminating the hassle of finding street parking when picking up or returning a vehicle. Furthermore, the branch is dedicated to serving all members of the community by offering excellent physical accessibility, featuring both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring a welcoming experience for customers with mobility considerations.
Services Offered
The Ozone Park location of Enterprise Rent-A-Car is designated as a specialized vehicle provider, offering core services that cover a broad spectrum of short-term transportation needs for the New York market.
- Car Rental Agency: A comprehensive selection of vehicles spanning various classes, including economy, compact, mid-size, full-size sedans, SUVs, and even luxury vehicles, to accommodate individual travel, family trips, or corporate needs.
- Van Rental Agency: Specializing in multi-seater options such as minivans and larger passenger vans (like 12- and 15-passenger vans), as well as potential cargo vans for business or moving requirements. The availability of van rentals is particularly valuable in a dense urban environment like New York.
- Reservations and Modifications: Seamless online and phone booking capabilities, with dedicated phone lines for reservations, roadside assistance, and making changes to existing rentals.
- Flexible Payments: Acceptance of various payment forms, including Credit cards, Debit cards, and modern NFC mobile payments, providing a quick and versatile transaction process.
- Discount Programs: Offering Active military discounts as a recognized benefit for service members and their families.
- Refueling Options: Providing flexible fuel options, allowing customers to pre-pay for fuel, have the branch refuel it, or refill the tank themselves before returning the vehicle.
- Extended Protection: Offering optional Damage Waiver (DW) protection to reduce the renter’s financial responsibility for vehicle loss or damage, subject to the terms of the rental agreement.
- Customer Support: A dedicated local team, supported by the corporate 24/7 customer service and roadside assistance network, for continuous support during the rental period.
Features / Highlights
The distinct features and highlights of the Enterprise Rent-A-Car Ozone Park location are particularly compelling for a New York-based clientele seeking more than just a standard rental:
- Women-Owned Business Status: The branch proudly Identifies as women-owned, appealing to customers who wish to support diversity and local entrepreneurship within the Queens community.
- Exceptional Customer Service: Customer reviews frequently highlight the impeccable service provided by managers and agents, citing kindness, professionalism, and a willingness to go out of their way to ensure full customer satisfaction.
- Military Benefits: Providing tangible value to those who serve with Active military discounts, demonstrating a commitment to supporting the armed forces community.
- Accessibility Focus: Being fully equipped with a Wheelchair accessible entrance and Wheelchair accessible parking lot makes this an inclusive location for all customers.
- Modern Payment Options: The acceptance of NFC mobile payments reflects a commitment to modern, quick, and secure transaction methods, complementing the acceptance of traditional credit and debit cards.
- Diverse Fleet Options: The combination of a broad car fleet and specialized Van rental agency capabilities ensures vehicles are available for virtually every purpose, from daily commutes to large group excursions or transport of goods.
Contact Information
To connect directly with the Enterprise Rent-A-Car Ozone Park branch, use the following local contact information:
- Address: 86-02 Rockaway Blvd, Ozone Park, NY 11416, USA
- Phone: (718) 835-2500
What is Worth Choosing
For New York users, choosing the Enterprise Rent-A-Car location in Ozone Park is a compelling decision rooted in a combination of reliability, strong customer service, and valuable community commitment. The primary reason for choosing this branch is the consistently high praise for its professional and courteous staff. Real customer experiences attest to agents and managers going “out of their way to provide full customer satisfaction” and being "incredibly kind," which is a significant differentiator in the often transactional world of car rentals. This focus on an easy, smooth, and pleasant rental journey is invaluable, particularly for New Yorkers dealing with the inherent stresses of city life and travel logistics.
Furthermore, the practical benefits enhance the value proposition. The location's identity as a women-owned business aligns with a growing desire among consumers to support diverse local enterprises. The provision of Active military discounts and the Wheelchair accessible facilities demonstrate a commitment to serving a broad, inclusive segment of the NYC community. From a logistical standpoint, the provision of on-site parking is a major convenience that simplifies the rental exchange process.
With a versatile fleet that extends beyond standard cars to include robust van options and premium vehicles—like the high-quality Jeep Rubicon mentioned in a review—the branch is equipped to handle nearly any request. The acceptance of modern payment methods, including NFC, further streamlines the transaction process. In summary, if you are a New Yorker seeking a rental experience where excellent customer service and a variety of vehicles are delivered with professionalism, convenience, and a commitment to community values, the Enterprise Rent-A-Car in Ozone Park is a highly recommended choice that consistently earns top marks from its local clientele.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
86-02 Rockaway Blvd, Ozone Park, NY 11416, USA
Enterprise Rent-A-Car Reviews
insurancemanagerteamdebit carddiscountbankpolicytruckunderstandingemployees
★ 5★ 4★ 3★ 2★ 1I’m very happy with my experience renting a car from Enterprise. The staff were incredibly kind and professional, especially the agent who helped me with my rental — she was outstanding. I was so satisfied that I returned to extend my rental for another week. Their excellent service truly stood out. Overall, a solid 5-star experience! Wishing the team continued success.
October 12 · Mohammad Shihab ShahriarThe Rubicon was provided and it was beyond expectations. The service the managers provided me was impeccable. First the manager Anisha and the weekend replacement manager Quincy. They both went out of their way to provide full customer satisfaction. I would recommend Enterprise of South Ozone Park to everyone. Not forgetting the rest of the crew, they were all professional and extremely courteous . Thank you Enterprise for making my rental journey smooth and easy.
August 12 · Randolff PinardFriendly and fast service. Went to pick up a rental car and they were very helpful from the beginning. I was helped by Ashley and I could not have been more happy with her professionalism and care for the customer. She listened to what I needed and found me the perfect car. It is a stressful experience after an auto accident, they definitely made the car rental process a positive and easy experience. Thank You.
May 12 · Diamond BostonI’ve rented with Enterprise many times before, but this Ozone Park location completely ruined my experience. The customer service was unacceptable. They called me last minute about my reservation and refused to work with me on using my debit card, even though I had the proper proof of address. When I called Enterprise customer service management, I was told that one proof was more than enough, but the manager at this branch wouldn’t even let me explain.To make matters worse, I was placed on hold for over an hour, only to realize that the branch had closed while leaving me on hold. If I hadn’t hung up, I would have been sitting there indefinitely.When I finally received a response, it wasn’t an actual solution or apology—it was just a generic, copy-and-paste “help center” message that did nothing to address the situation. This lack of accountability and professionalism shows complete disregard for customers’ time and concerns.I will be carrying this complaint to corporate because the way this branch operates is unacceptable. Until Enterprise addresses this, I will not be returning.
September 16 · Henessy ArriolaI’ve rented with Enterprise many times before, but this Ozone Park location completely ruined my experience. The customer service here is terrible. They called me last minute about my reservation and refused to work with me on using my debit card, even though I had the proper proof of address. When I called customer service management, I was told one proof was more than enough, but the manager at this branch wouldn’t even let me explain.Instead, they put me on hold for over an hour, and only after all that time did I realize they had already closed while leaving me on hold. If I hadn’t hung up, I would’ve been sitting there indefinitely.This is unprofessional, inconsiderate, and shows zero respect for customers’ time. I will be carrying this complaint to corporate, because the way this branch operates is unacceptable. The people at this location are disgustingly rude and careless, and they’ve put such a bad taste in my mouth that I will not be returning to Enterprise anytime soon.
September 15 · Henessy Arriola
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