Hertz Car Rental at The Westin Bonaventure - Downtown LA's Premier Car Hire

Hertz Car Rental - Los Angeles - Westin Bonaventure Introduce

Introduction / Overview

For Southern California residents and visitors needing reliable, high-quality transportation right in the urban core, the Hertz Car Rental location nestled within the iconic Westin Bonaventure Hotel & Suites is an exceptional choice. Located in the heart of Downtown Los Angeles (DTLA), this professional Car Rental Agency provides a seamless solution for navigating the sprawling city and launching any California road trip. As a neighborhood location, it offers a distinct advantage over the large, complex airport terminals, providing a focused, on-site service experience within the sophisticated environment of a major hotel.

Hertz at the Bonaventure stands out not only for its premium name recognition but also for the highly personalized customer service delivered by its on-site team. As noted by loyal customers, while the corporate trend toward automated phone systems can be a source of frustration, the in-person experience at this particular Downtown LA branch is described as "exceptional." The team at the counter is dedicated to an engaged, human-centered approach, ensuring that every detail of the rental agreement is covered and that customers feel valued. This commitment to 'miles of smiles,' even during a busy 10 minutes before closing, highlights a service culture that is increasingly rare and deeply appreciated by the local community.

This location offers a wide range of rental options, including specialized vehicles like Cargo van rental, making it a versatile resource for both personal and professional needs in the 90071 zip code area. Whether you require a sleek sedan for a business meeting, a spacious SUV for a family trip to the coast, or a van for a local move, this Hertz branch aims to provide clean, new vehicles and a streamlined rental process. Furthermore, a key highlight is the availability of Active military discounts, showing an important commitment to serving those who serve our country and their families in the California region.

Location and Accessibility

Hertz Car Rental is situated at 404 S Figueroa St, Los Angeles, CA 90071, USA, placing it directly within The Westin Bonaventure Hotel & Suites. This is a prime Downtown LA location, providing excellent connectivity for professionals and residents in the Financial District, South Park, and the broader Downtown area. Its position offers convenient access to major freeways, including the I-110 and US-101, facilitating easy travel out of the city for weekend getaways or cross-state California journeys.

Accessing the counter can require some navigation, as the Hertz desk is noted by customers to be located in the lobby of the hotel, typically accessed from the front door on S Figueroa Street. Prospective renters should be mindful of this hotel-based structure.

The location is firmly committed to inclusive service, featuring excellent accessibility with both a Wheelchair accessible entrance and a Wheelchair accessible parking lot. This ensures that all members of the community, regardless of mobility needs, can comfortably access the rental services.

The operating hours for this location are designed to accommodate a working DTLA population: typically Monday through Friday, 8:00 am - 5:00 pm, and Saturday and Sunday, 8:00 am - 1:00 pm (often with a short lunch closure on weekdays, so it is always best to confirm the schedule for specific pickup times). Being located within a large hotel also means the immediate area offers numerous dining and commercial amenities.

Services Offered

As a premium, on-site car rental location in a central business district, Hertz at the Bonaventure offers comprehensive rental and vehicle-related services:

Onsite Services: Providing the full range of rental transactions, including reservations, vehicle pickup, and drop-off directly at the hotel location, as part of their comprehensive in-person operation.
Diverse Fleet Rentals: Offering a wide spectrum of vehicles, including economy cars, compact cars, full-size sedans (like the popular Chevrolet Malibu), Minivans (such as the Chrysler Pacifica), SUVs (including the GMC Yukon), and various Electric Vehicles (EVs) like the Tesla Model 3.
Specialty Vehicle Hire: Uniquely providing Cargo van rental, which is essential for businesses, large residential projects, or small moving needs in the dense urban environment of DTLA.
Flexible Rental Periods: Offering rentals for daily, weekend, weekly, and monthly durations to cater to both short-term convenience and long-term professional or personal use.
Payment Versatility: Accepting multiple payment methods, including major Credit cards, Debit cards, and modern NFC mobile payments for a quick and secure transaction process.
Hertz Gold Plus Rewards: Facilitating the benefits of the loyalty program, which can include skipping the counter, earning points, and more, enhancing the experience for frequent California renters.

Features / Highlights

The key features of the Hertz Bonaventure location are focused on premium convenience and exceptional customer care:

Superior In-Person Customer Service: Recognized by customers for having a "top-notch team" that provides "genuine" smiles, active listening, and a human-centered approach, contrasting with typical automated service experiences.
Active Military Discounts: A valuable benefit offered to thank and support Active military personnel and their families with special savings on base rates.
Central Downtown LA Location: Situated within the prestigious Westin Bonaventure Hotel, offering unparalleled convenience for residents, business travelers, and tourists staying in or around the 90071 zip code.
High Accessibility Standards: Features include a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring the facility is user-friendly for all customers.
Diverse and Specialized Fleet: The capacity to offer not only standard cars and SUVs but also specialized options like Cargo van rental and electric vehicles, fulfilling a broader range of transportation requirements.

Contact Information

To book a reservation, inquire about vehicle availability, or receive assistance, please use the following contact details for the Hertz Car Rental at The Westin Bonaventure:

Address: 404 S Figueroa St, Los Angeles, CA 90071, USA

Phone: (213) 625-0997

Mobile Phone (Direct Line): +1 213-625-0997

What is Worth Choosing

Choosing the Hertz Car Rental location at the Westin Bonaventure Hotel is truly worth it for California users who value exceptional human service and premium convenience above all else. In a world increasingly dominated by automation, the team assembled at the Bonaventure is repeatedly highlighted for their competence, commitment, and willingness to go the extra mile—a rarity in any industry. The personalized service, as exemplified by the employee Ohannes who made sure a customer's lost wallet was immediately secured and returned, demonstrates an elevated level of trust and customer care that can turn a transactional necessity into a loyal relationship.

Beyond the great people, the location itself is a significant advantage. It is an ideal pick-up spot for those working or staying in Downtown LA, offering an escape from the traffic and queues of LAX. The dual-purpose fleet, which includes cargo vans alongside standard vehicles and SUVs, means you can satisfy almost any personal or business transportation need from one single, convenient point. Finally, the availability of Active military discounts and the clear, professional attention to accessibility standards ensure that Hertz is providing tangible value and thoughtful service to key segments of the California population. This is a location where you can confidently expect a new, clean vehicle and an outstanding customer experience—a "grand slam" in the customer service league, as one delighted client put it.

Hertz Car Rental - Los Angeles - Westin Bonaventure Services

Car Rental Agency
Cargo van rental

Hertz Car Rental - Los Angeles - Westin Bonaventure Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Hertz Car Rental - Los Angeles - Westin Bonaventure Photos

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Hertz Car Rental - Los Angeles - Westin Bonaventure Location

Hertz Car Rental - Los Angeles - Westin Bonaventure

California Los Angeles County Los Angeles Downtown Los Angeles South Figueroa Street

404 S Figueroa St, Los Angeles, CA 90071, USA

Hertz Car Rental - Los Angeles - Westin Bonaventure Reviews

An average rating of ★2.9 from 217 user reviews.

pricehotelpaypick upcallmanagementEVairportcharging stationvoice

★ 5★ 4★ 3★ 2★ 1

I recently called the Hertz customer service telephone number for assistance, but there is no live agentIf you call Hertz customer service telephone number, there is no longer a live agent option. You think you're gonna get one, but instead you get an automated voice that tells you in a sort of scolding manner that you can do those things and more online so click goodbye.In earlier parts of my call I asked some questions and was answered by a voice that really sounded human. It was only when I realized that the voice was saying the same words in the same sentences time again even when they didn't make sense that I caught on to the grim reality that Hertz has joined the ranks of corporate powers that have completely eliminated the live agent option for customer service.With customer service totally eliminated on the telephone, my expectations were low when I went to the Hertz Bonaventure hotel location seeking in-person customer service with another last~minute car rental need. I knew there would still be human beings at the desk, but I braced myself for the dismal and disappointedInstead, I was astonished -- and delighted -- to find a top-notch team making the whole operation hum: being nice to everyone, and delivering miles of smiles, to borrow a marketing line from the Eat'nPark restaurant chain. They took care of my every need, best efforts all around , and It was 10 minutes before closing , I might add. One would hardly expect them to be thrilled , but their miles of smiles were genuine, and I felt like I really mattered.Here, in contrast to the abysmal decision-making underlying the no humans by phone policy. In place , Hertz, or at least Bonaventure Hertz, got it right and hit a grand slam in the customer service league with the team assembled at the Bonaventure Hotel HertzEvery single Hertz employee I interacted with was on task, working hard and working together with their colleague-teammates. Winners, every one of them.On this team of winners, one stood out as the winner among winners. His name is Ohannes, and he has been my primary contact twice . He makes meaningful eye contact, listens actively, and speaks with a quiet and confident deep voice that conveys competence and commitment, and I just know I am in good hands. He goes the extra mile to cover every detail of the agreement, and offers you every option his senses might appeal to you, even when it's 10 to 5 in the afternoon.On my second rental with Ohannes, I left my wallet on the counter. I was at home going crazy looking for that wallet, which of course had my drivers license and most of my credit cards. somewhere at the Hertz station. I've been at home in my apartment looking everywhere I could think of and so frustrated..Ohannes happily found it, and when he did he telephoned me personally right away. (add one I picked it up one of his colleagues handed it to me, and suggested I look inside to make sure everything was there., and everything was , another reflection on this team of winners. They all did the right thingOhaness is exceptional, the team is exceptional, and they deliver a customer oriented car rental experience you thought iwas dead and gone. It isn't. You can still have it at the Bonaventure Hotel Hertz . I hope the head office is paying attention. There is much promotable talent here, talent essential to retain and wise to promote.So more of this (The excellent customer service), and less of that (the no-live-agent stuff).Perhaps my anecdotal sharing will remind the powers-that- be that it's top-notch people more than a vehicle that turn customers into lifelong, loyal clients.Thank you Team Hertz Bonavanture, thank you Ohaness.
October 18 · Brian W
Nice, kind, and punctual. You might get lost if it is your first time renting a car here. The Hertz counter is in the lobby of the hotel, which you can only enter from the front door. The vehicle is new and clean. I will definitely come again if I need a rental car.
August 27 · 李俊翰
They gave me an electric vehicle with 50% charge, which I returned at 57%. I asked for a receipt showing that I returned the vehicle as expected, but they told me that it would take 3 hours to get an email instead. The emailed receipt billed me an extra $25 to re-charge the vehicle! Calling this location routed me to offshore phone support, which kept telling me that this office was closed, which it was not. It might have been closed in Manila local time, but not in Los Angeles, which was difficult for the support agent to comprehend. So, I had to go all the way back to the rental location just to prove to them that I returned the vehicle at a HIGHER CHARGE than I rented it and not be billed extra. The alternative would have been to start an email chain with their national support, asked to provide "evidence" that I dropped off the car at a higher charge, which I'm sure would have gone on for weeks.In the past, Hertz was a good company to rent from if you value your time at minimum wage. I recommend you put them in the same bucket as Dollar and Thrifty at this point.Update regarding the response: I'm not especially interested to contact support, seeing how when I managed to do so, they can't even figure out time zones or what time it might be in LA. The whole point of requesting a receipt upon return is to avoid unnecessary follow ups. If you wanted to improve, I would suggest a) charging electric vehicles overnight so that you can give them to your customers with more than 50% charge and b) providing a receipt upon drop off (if requested).I don't want to do even more extra work so that you can do your job, no offense!
May 24 · Bavarian Cake
I'm writing to ensure future renters don't get scared away like I almost did. I needed a car last minute to get to San Diego so I reserved a car to pick up at 4pm. I showed up a little early, was met with a very nice man who checked me in and walked me to the lobby downstairs where he proceeded to get my car and meet me in the garage.I haven't driven the car far yet but so far so good
July 29 · Mary Freilich
At first I thought the reviews are a bit overreacting so I gave it a try because it was very close to my hotel but I already regret my decision. Absolutely horrible, I wouldn't recommend renting a car from here. First of all very rude employees. I reserved and paid for a Ford Mustang (or similar cabrio) which wasn't available. The only reason I even wanted to rent in the first place was the car, I came all the way from Austria and had my road trip planned with that specific car or at least a cabrio... They wanted to give me a Jeep which I promptly refused. When I asked them why didn't they inform me so I could cancel it, they just said that my phone number was European so they didn't even bother to call me... Then they offered me a Genesis and wanted me to pay 20$ extra, which I also refused to pay. At the end he gave me the car as an "upgrade". They deposited 500$ twice from my card because the guy said it didn't work the first time. After 3 weeks still no refund. Please save yourself the struggle and just go somewhere else!
July 13 · Anette Toth