Avis Car Rental DTLA: Vehicle, Van, and Military Discounts at The BLOC

Avis Car Rental Introduce

Introduction / Overview

Avis Car Rental, a globally recognized name in mobility solutions, operates a strategically important location in the heart of Downtown Los Angeles (DTLA). Situated within The BLOC shopping center at 700 W 7th St, this agency is positioned to serve a diverse clientele, from local business professionals and residents to tourists arriving to explore Southern California’s vast attractions. As a full-service provider, the location functions as both a Car Rental Agency and a specialized Van Rental Agency, ensuring a wide range of vehicle classes are available for various needs, whether it's a quick city rental or a spacious option for a family trip.

As a major international brand, Avis typically offers a reliable, large fleet that includes everything from compact sedans for economical travel to premium vehicles and large passenger vans. For the Los Angeles location specifically, a key feature that appeals to a wide segment of the community is the availability of specific discounts, notably for active military personnel. This commitment to offering tangible value, alongside the convenience of a downtown location, positions the Avis DTLA branch as a practical choice for vehicle needs in a high-demand urban area.

However, users from the California region considering this specific location should approach their rental with careful preparation. While the brand promises national standards of service, customer feedback highlights internal challenges related to staff professionalism and sales tactics. While some customers found their check-in and return to be "fairly smooth" with a little patience, others reported "disassociated and arrogant" behavior, including aggressive attempts to upsell insurance and threats to cancel reservations if additional charges were denied. This dichotomy suggests that while the Avis DTLA location offers the products and convenience of a major rental service, renters should maintain diligence throughout the pickup and drop-off process to ensure a hassle-free experience.

Location and Accessibility

The Avis Car Rental agency is conveniently located at 700 W 7th St, Los Angeles, CA 90017, USA. This address places the rental office directly inside The BLOC, a prominent mixed-use commercial and entertainment complex in Downtown Los Angeles. Its central position makes it easily accessible via DTLA's major transportation arteries and is well-suited for customers working, residing, or staying in the central business district.

A major point of note for local users involves vehicle drop-off, which requires specific knowledge of the complex's layout. Customers returning vehicles must be aware that the entrance for the parking garage and the rental return area is definitively located on Flower Street, through the main parking entrance for The BLOC shopping center. It is crucial for renters to disregard older or incorrect information (such as entering via the Hope Street hotel valet). Upon entry on Flower Street, drivers should proceed toward the shopping center valet. Avis-marked stalls are typically visible on the right before the valet gate, but if these are full, drivers should pass through the gate, take a parking ticket, and proceed to the valet circle where the Avis counter is situated for further instruction.

The facility prioritizes physical accessibility, offering essential provisions for customers with mobility needs:

Wheelchair Accessible Entrance: Ensures smooth entry to the office area.
Wheelchair Accessible Parking Lot: Provides designated parking spots within the complex for ease of use.

Services Offered

As a leading car and van rental agency, Avis at The BLOC provides a comprehensive suite of vehicle rental options and related services:

Passenger Vehicle Rental: A full range of cars from economy models to full-size, premium, and luxury classes.
Van Rental Services: Offering essential transportation for groups and cargo, including Minivans (e.g., Chrysler Pacifica, seating 7) and larger 12-Passenger Vans (e.g., Ford Transit).
Specialized Fleet Options: Access to popular vehicle classes like SUVs (Intermediate, Full-Size, Premium) and specialty cars such as Convertibles, Electric Vehicles (e.g., Tesla Model 3 or similar), and Hybrid Cars (e.g., Toyota Prius or similar).
Active Military Discounts: A core feature offering preferential rates and savings for active duty military personnel and veterans.
One-Way Rentals: The ability to rent a car in Los Angeles and drop it off at another participating Avis location, essential for long-distance travel across California or the US.
Payment Flexibility: Accepting multiple forms of payment, including Credit Cards and Debit Cards.
After-Hours Returns: Though the specific process should be confirmed with the location, Avis locations often provide options for after-hours vehicle drop-off in the parking garage.

Features / Highlights

The Avis DTLA location distinguishes itself with several key features that benefit California-based customers:

Downtown Convenience: Its central location within The BLOC shopping center provides unmatched access for DTLA residents and business travelers, saving them a trip to the airport for vehicle pickup.
Military Savings Program: Providing valuable, pre-verified Active Military Discounts, a benefit that significantly lowers the cost of vehicle rentals for service members and their families. Discounts can be substantial, often up to 35% off PAY NOW rates for members of partner programs like WeSalute+.
Broad Vehicle Categories: Beyond standard rentals, the availability of specialized vehicles like Minivans, 12-Passenger Vans, and modern Electric/Hybrid options caters to niche group transport and sustainability needs.
Defined Return Protocol: Though sometimes requiring patience, the confirmed process for vehicle return via the Flower Street entrance and the counter inside the parking garage provides a clear roadmap for drop-off.
Payment Options: The flexibility of accepting both Credit Cards and Debit Cards broadens accessibility for different financial needs.

Contact Information

For bookings, inquiries, or assistance with an existing reservation, the Avis Car Rental location at The BLOC can be reached using the following details:

Address: 700 W 7th St, Los Angeles, CA 90017, USA (Located inside The BLOC Shopping Center Garage)
Phone: (626) 380-9620 / +1 626-380-9620
General Hours of Operation: Monday to Friday: 8:00 AM – 5:00 PM; Saturday: 8:00 AM – 1:00 PM; Sunday: 9:00 AM – 1:00 PM. (Note: It is always recommended to check specific hours for your rental date, as holiday hours and operational times can vary).

What is Worth Choosing

Avis Car Rental at The BLOC is worth choosing for specific types of customers in the California region, primarily those who prioritize convenience, vehicle diversity, and military-related savings. The most compelling reasons to choose this DTLA location are:

Unbeatable Downtown Location: If you are already in the central business district, the ability to rent and return a vehicle without navigating to LAX or other outlying areas is a significant time-saver.
Specialized Vehicle Access: For group travel, the guaranteed availability of 7-Passenger Minivans and 12-Passenger Vans, along with modern Electric Car options, makes it a reliable choice for family outings, event transportation, or commercial purposes.
Valuable Military Discount: The availability of an Active Military Discount of up to 35% off Pay Now rates provides substantial savings, making Avis a financially sound choice for service members and veterans.

However, users should exercise an abundance of caution, particularly regarding the rental transaction. It is highly advisable to:

Pre-book and pay for only the insurance and features you need in advance.
Stand firm against aggressive upselling attempts for unnecessary insurance.
Always insist on an immediate, printed, or emailed confirmation receipt after the vehicle is checked in during the return process, and confirm the final charges while on-site.

By leveraging the brand's fleet and location while employing due diligence during the counter transaction, customers can benefit from the significant convenience offered by this central DTLA Avis agency.

Avis Car Rental Details

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
Credit cards

Avis Car Rental Photos

Avis Car Rental Location

Avis Car Rental

California Los Angeles County Los Angeles Downtown Los Angeles West 7th Street

700 W 7th St, Los Angeles, CA 90017, USA

Avis Car Rental Reviews

An average rating of ★2.2 from 103 user reviews.

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★ 5★ 4★ 3★ 2★ 1

After reading the previous reviews, I braced myself for a nightmare drop-off experience—but honestly, it wasn’t that bad. Yes, the staff could definitely be more professional, and their appearance doesn’t exactly scream "corporate rental agency," but they got the job done.They wanted me to just leave the car and said they'd email the receipt—which you should never do with a rental agency. I asked to wait while they checked in my car, and although the guy at the counter (yes, that guy everyone mentions and posts pictures of) seemed deeply annoyed to put his phone down, he did get up and process the return. I waited, got my confirmation, and was on my way. It was all fairly smooth—especially for 8 AM on a Monday, and I was in a surprisingly good mood, all things considered.One helpful tip: a previous review incorrectly states that the return entrance is through the hotel valet on Hope Street. That’s not correct. You actually enter on Flower Street, through the main parking entrance for the shopping center. Head down toward the shopping center valet—before reaching the valet gate, you’ll see about 20 Avis-marked stalls on the right. If those are full (as they were for me), go left through the gates, grab a parking ticket, and continue a bit further to the valet circle where the Avis counter is located. They’ll let you know where to park. There’s also a 15-minute grace period for the garage, so if you enter by mistake, you can exit without being charged.Overall, not a five-star operation—but also not the disaster I expected.
June 09 · Stephen L
I love the ease and convenience of renting with Avis, i have been doing so nationwide for years now. However, of all the locations you can rent fromt, this AVIS DTLA location is the most predatory and unprofessional location that really soured my experience with AVIS as a whole.When i arrived at the location, Ray (their customer representative) had the most disassociated and arrogant attitude anyone could have. It was like pulling teeth just trying to get the car i had rented. BE AWARE that ray will try to tack on additional insurance coverage that can be waived and are not necessary. When i denied any additional coverages outside of the ones i had pre-selected, Ray insisted that he will not release the car to me unless i paid the additional charges (charges that were not necessary to pay). He spent ten minutes berating me about not wanting to pay for these fees and continuously threatened to not release the car unless i agreed to his additional fees. Finally, and at my wits end, i asked that he cancel my reservation on his behalf if he was not to provide the car rental. Staff member Ray escalates the situation and exclaims that he will not cancel the reservation on his side and that if i wanted the car reservation cancelled then i was to do it in the app.To anyone in similar situation: do NOT cancel the reservation in the app if you are being denied the rental as doing so will mean you incur charges for a late cancellation. Ray closed his window and insisted he would not let me rent the car i had reserved - not without first paying for more insurance coverage than required by Avis. Note that this is a scam employed by some at car rentals and all allegations made by Ray were not true.It was not until Ray found out i had been recording our conversation the entire time that he suddenly had a change of heart and issued the car to me. To any district/general manager of Avis, if you are truly inclined to make your customer service experience a better one, you would not hesitate to contact me for these videos so that you may properly reference, discipline, or even fire Ray. I am available and willing to share these horrendous videos of Ray’s berating and degrading demeanor.Terrible employee that really ruins the rental experience at this location.
March 14 · Marc S
I’ve rented with Avis for years, and I’ve never had an issue, but this is by far the worst location. Everything that everyone else has said about this place is true. It’s dirty, the staff is careless, and it’s challenging to find the counter.Ultimately, I made a reservation and when I got there I was told there were no cars. I didn’t even know that was possible. The man at the front, I believe his name was Ray, didn’t care at all and had his whole breakfast out, and was very slow to help. He acted like we were interrupting and inconveniencing him, as if he’s not at work. Anyway, rent here at your own risk. Maybe you’ll have a better experience.
March 11 · Emily B
Awful lazy and disrespectful staff, i’ve been renting with Avis for uber lots of times but this time it would be the last judging by the poor choices avis is making in people they are hiring. DTLA avis it’s just simply a place to avoid and this one it’s coming from somebody who worked years in the rent a car business. I was greeted there by a dude name Ray which had one of the most unprofessional attitudes, the booking was made for a regular gas car( according to avis they had it availabe) i was informed once i got there that the only available vehicles are the electric ones ( higher class), as a rent a car business you should honor your reservations or offer the next available upper class for the same price as the reserved one, leaving that behind I decide to go with the electric one(increasing my reservation price). Eventually, after signing the paperwork, I went to pick up the car where I was Greeted by another dude who had this big headphones covering his ears and simply ignoring My presence there. As soon as he woke him up from the trance That he was in he was rushing me to sign the damage report paper off the Car without actually Inspecting it, once I called Out that employee for that reason(Of course, I had to tell him that multiple times hence he still had his headphones over his ears all the time) he’s telling me super bored that it’s my duty to do that and he’s he handing me the damage report which was empty of any previous markings, eventually i ended up adding multiple already existing damages that i could’ve been charged for if i wasn’t paying attention ( the cars are parked in a lower level of a parking steucture so the lighting ain’t ideal which makes it harder to spit eventual damages. At the return i was greeted with the same lack of professionalism like my presence there would bother them and i’m letting them know that i’m here to return the car, they grab the key and they tell me that everything it’s alright and i can go ( so later on they can asset the condition of the car by themselves without having you around at the time of inspection) later on in the day i ended up with a 270$ charge on my card with no specification just an internal code that Avis has. I feel generous for giving you guys 1 star, keep it up like this working with this type of people and it’s just a matter of time till such a great international company like Avis will run out of business.
March 24 · Manciu Dragos
HOW TO RETURN CAR AT THIS LOCATION: Go down hope street and enter hotel Valet (pictured). If you enter the mall parking, just go up and take a ticket and exit (they won't charge you) and then go back down and keep turning left once you hit the ground floor until you enter the valet area and that's where you return it.LA COUNTY NEEDS TO SHUT THIS LOCATION DOWN. Impossible to find, rude staff, and dirty inhumane conditions.
November 22 · Lucas Gonzalez