Hertz Car Rental - Murrysville - William Penn Highway Introduce
For those in the Murrysville area of Pennsylvania, having access to reliable, local transportation is essential, whether you’re covering a quick trip across Westmoreland County or need a vehicle for a week-long business commitment. Hertz Car Rental—Murrysville - William Penn Highway offers a convenient, in-town solution for residents and visitors, providing a fleet that includes everything from comfortable, modern cars to specialized commercial vehicles.
As part of a globally recognized brand, this local branch offers the expected range of rental services right in your neighborhood. They provide onsite services, allowing Pennsylvania users to handle their rental needs—from pick-up to drop-off—with the expectation of standardized operational quality and vehicle reliability. However, it is always wise for local users to verify specific vehicle availability and service protocols when making a reservation, as direct experiences can vary widely from customer to customer, ranging from highly positive to significantly challenging, as reflected in local feedback.
Location and Accessibility
The Hertz location in Murrysville is strategically situated on a major artery, making it a highly accessible spot for Westmoreland County drivers.
- Address: The agency is located at 3995 William Penn Hwy, Murrysville, PA 15668, USA. William Penn Highway (Route 22) is a primary transportation corridor running through Murrysville, connecting Pittsburgh’s eastern suburbs, ensuring a straightforward drive for local customers.
- Operating Hours: The branch typically maintains consistent operating hours throughout the week, generally opening at 8:00 AM and closing at 5:00 PM, with a shorter schedule on Saturday mornings, usually from 9:00 AM to 12:00 PM. It is important to note that the branch is often closed on Sunday. These standard hours are geared towards serving the working community, but customers should confirm current hours before planning a weekend pick-up or return.
- Accessibility: The facility is designed to accommodate all patrons, offering crucial accessibility features for a seamless experience:
- Wheelchair accessible entrance.
- Wheelchair accessible parking lot.
- Onsite Services: The designation of "Onsite services" means that the full scope of rental operations, including vehicle inspection, contract finalization, and returns, can be completed directly at this Murrysville location, saving local customers the need to travel to a distant, larger hub for fundamental services.
Services Offered
The Murrysville branch provides a focused set of services and vehicle types to meet common personal and commercial demands within the local Pennsylvania market.
- Core Vehicle Fleet:
- Standard and Compact Cars: Available for economical travel and daily commuting, with some reports noting low-mileage, clean vehicles as part of the fleet.
- SUV/Minivan Rentals: Essential for family travel and handling various Pennsylvania weather conditions and terrains.
- Luxury Car Rentals: As part of the broader Hertz network, customers may reserve vehicles from the high-end Prestige Collection, potentially including models from Mercedes, Cadillac, or Volvo, elevating the experience for special events or upscale business travel, though specific local inventory should always be verified upon booking.
- Cargo Van Rental: A crucial offering for local businesses, small moves, or larger delivery needs, providing ample space for materials and equipment.
- Payment Options: The agency accepts major payment methods for ease of transaction:
- Credit Cards.
- Debit Cards.
- Specialized Discounts: The branch offers discounts targeted at specific community members, ensuring added value for those who qualify.
Features / Highlights
While customer satisfaction reports are mixed, the branch does provide key features that can be highly beneficial to the Pennsylvania community.
- Active Military Discounts: A notable highlight is the availability of discounts for the active military community. Hertz offers significant savings, potentially up to 25% off the 'pay later' base rate for leisure travel to current military members, veterans, and government employees, often accessible through platforms like ID.me verification. This is a valuable feature for service members and their families in the Murrysville area.
- Modern and Clean Fleet (Reported): A positive customer experience highlights that the rental vehicle received was in "great shape with under 10K miles" and was "clean inside and out," suggesting that the typical rental car is well-maintained and comfortable for travel.
- Hassle-Free Pick-up and Drop-off (Reported): For some customers, the process is streamlined and efficient, with both the "pick-up and drop-off processes were both pretty easy and hassle-free," demonstrating a capacity for excellent operational execution when cars are available and staff is engaged.
- Gold Plus Rewards Program: As a major national brand, the Murrysville branch is part of the Hertz Gold Plus Rewards program, which offers perks like expedited service, potentially allowing frequent renters to bypass the counter. However, membership status does not guarantee vehicle availability, as noted in one critical review.
Contact Information
To reserve a vehicle or for customer inquiries at the Murrysville location:
- Address: 3995 William Penn Hwy, Murrysville, PA 15668, USA
- Phone: (412) 856-2930
- Mobile Phone: +1 412-856-2930
What is Worth Choosing
Choosing Hertz Car Rental on William Penn Highway in Murrysville is most advantageous for Pennsylvania users who prioritize the following factors:
First, the brand’s global presence ensures a fleet of generally high-quality, late-model vehicles, often with low mileage, providing a clean and comfortable ride for long or short-distance travel, as confirmed by positive customer feedback. Second, the specialty offerings are a strong draw. The availability of Cargo Van Rentals addresses the commercial and moving needs of the community, while the option for Luxury Car Rentals caters to premium travel requirements.
Crucially, the Active Military Discount is a significant financial benefit that rewards service members. Patrons who can leverage their Gold Plus Rewards membership may also benefit from a quicker, more streamlined service experience on successful reservations.
However, prospective renters should manage their expectations regarding vehicle availability, particularly during peak times or when reserving through popular loyalty programs, as an acknowledged risk across the region is an operational failure to match confirmed reservations with actual available cars. Local users are advised to communicate directly with the branch to confirm their specific reservation details and any special requests to mitigate potential issues, ensuring they receive the high level of service and reliable vehicle quality the brand is capable of delivering.
Hertz Car Rental - Murrysville - William Penn Highway Luxury car
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Murrysville - William Penn Highway Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Murrysville - William Penn Highway Photos







Hertz Car Rental - Murrysville - William Penn Highway Location
Hertz Car Rental - Murrysville - William Penn Highway
3995 William Penn Hwy, Murrysville, PA 15668, USA
Hertz Car Rental - Murrysville - William Penn Highway Reviews
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★ 5★ 4★ 3★ 2★ 1Zero Star is not in the option.The customer service is appalling across all branches in Pittsburgh and Murrysville. The staff are consistently unprofessional, unhelpful, and downright rude.I am a Gold Plus Member. I reserved a car in advance, only to be told upon arrival that no vehicle was available. I was asked to return in a few hours, and then again told to come back the next day. This is a complete failure of basic operational competence. How can Hertz take reservations without even knowing the actual availability of cars at their locations?At the Murrysville branch, I reported an issue with the car and requested a replacement. Instead of resolving the problem, the staff arrogantly told me to terminate the contract if I wasn’t satisfied. Even after initiating a new contract, they insisted I continue with the same vehicle. There were plenty of replacement cars available, yet the staff deliberately refused to help. I went to the Murrysville branch every week because they told me to check in person, but it was a complete waste of time. Ms.Maria, in particular, has been consistently rude, dismissive, and completely unprofessional. This is not just poor service—it’s blatant disregard for customer safety and satisfaction.I will never ever rent from Hertz again, and I strongly advise others to stay away. Hertz has completely lost my trust.
October 17 · NithyaThe vehicle was in great shape with under 10K miles when I picked it up. It was clean inside and out, and it was a comfortable ride. The pick-up and drop-off processes were both pretty easy and hassle-free. All in all, it was a good rental experience.
September 03 · Manda MaysWeek’s vacation, we rented the 2025 Nissan Rouge … beautiful suv… ran smooth and it was very clean. No issues.Only thing I didn’t know was that to get a larger SUV you needed a credit card. But at the end of the day I was pleased with what we had! I’d definitely use Hertz in Murrysville again … thanks again !
July 30 · Beckie LairdI had a charge discrepancy on a rental that took place in Apr 2025. It's now mid Aug 2025 and I'm still being told "it takes 4-6 weeks to get a refund". I was first told it would take 2-3 weeks. I called today during normal business hours and let the phone ring for 18 minutes before someone picked up. Both Maria and Gary told me multiple times their manager would take care of it. EDIT: you responded with "We would like to be given the chance to review your concerns". Wait, what?!? I've been expressing these concerns for 3 months. That's a horrible response, because you've had plent of chance to review my concerns. Instead of taking less than 10 minutes to respond to a Google review, how about taking 10 minutes to address the charge discrepancy on my credit card? Could your response been any more inappropriate?
August 11 · Larry HokajI picked up my car on a Saturday for a two week rental for a road trip. I really felt bad for the guy at the counter because he was working all alone. Meaning, he had to check clients in and then go out, get the vehicle they were renting then wash & vacuum it. That's a lot for one person. He did a really good job and remained calm and cool while three people were waiting. He was friendly, found my online reservation and got my car with no issues. I did have to wait about 30 minutes for it, but it wasn't a huge deal. When I returned the car, the computer system was down, so I was able to just drop the keys and leave. I was given a VW Jetta and it was clean and I had no issues with it during the 4,000 mile trip. I would rent here again. My only regret is that I forgot to grab my EZPass to put in the rental car before I set out from home. So, the $3.85 worth of tolls I encountered on the trip turned into $33.85 because of the Convenience Fee Hertz tacked on. Don't forget your EZPass! I won't make that mistake again.
September 07 · Kelly Ruoff
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