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Hertz Car Rental - Wexford - Perry Highway ico

Hertz Car Rental - Wexford - Perry Highway
- 10517 Perry Hwy, Wexford, PA 15090

Car rental agency ★2.0

10517 Perry Hwy, Wexford, PA 15090, USA

2.0
I was extremely disappointed with my recent experience at Hertz. The car assigned to me didn’t have wireless CarPlay, which I needed for navigation, text messaging, and hands-free functionality, when I brought this up to the front desk attendant, CJ, he walked with me to the vehicle but insisted that the phone connection was only for music only, I explained that I needed full CarPlay functionality, not just Bluetooth audio, His response? That it was the only car available that later turned out not true.I told him I’d prefer to cancel the reservation and go to another Hertz location, maybe the airport, at that point, another employee named Qadir stepped in, but instead of helping, he seemed frustrated from the moment he approached, rather than offering solutions, he began lecturing me about phone cables and asked if I even knew how to charge my phone, I calmly explained that both of my phones charge wirelessly.He then grabbed a cable from his desk to try, which turned out to be the wrong connector anyway, He continued to condescendingly explain that “all cars need to be paired with cables, first” ignoring the fact that wireless CarPlay is an increasingly standard feature and something I expected when booking.Frustrated again and ready to leave, I asked about a Chevy Equinox I had seen in the lot, Qadir said it was available, in the middle of a downpour, I stood by the car while he connected my phone to confirm wireless CarPlay worked, They updated the contract, and I finally left.Unfortunately, the problems didn’t end there, the car I received was dirty, the passenger seat was covered in food crumbs, the cargo area was full of pet hair, and the vehicle smelled like a large, wet dog had been trapped inside for hours.The facility itself was just as disappointing, the main office reeked of cigarette stink, and the overall environment felt neglected and unprofessional, to get to the car, I was walked through a cluttered room filled with tools, vacuum hoses strewn about, and extension cords running across the floor, an obvious safety hazard and a terrible first impression.This was an incredibly frustrating and unprofessional experience, and not what I expect from Hertz. - Javier Hernandez
Hertz Car Rental - Wexford - Perry Highway Overview Intro Services Detail Photos Location Reviews

Hertz Car Rental - Wexford - Perry Highway Introduce

Hertz Car Rental on Perry Highway in Wexford, PA, functions as a convenient neighborhood car rental agency serving the community in and around the greater Pittsburgh area. This location is positioned to meet a variety of transportation needs, from providing replacement vehicles to offering cars for weekend trips, business travel, or local projects requiring a larger vehicle like a cargo van. As a recognized national brand, it aims to deliver standard rental services with a focus on accessibility and on-site support.

The Wexford branch is part of a large network and typically stocks a fleet ranging from budget-friendly compact cars, like the popular Ford Focus and smaller sedans, up to mid-size SUVs such as the Chevrolet Equinox and GMC Yukon for families and larger groups. It is one of the local points of contact for Pennsylvanians needing temporary or specialized vehicle solutions, and it supports reservations made through various channels, including direct bookings and third-party travel sites. The facility is known for providing essential on-site services, making the pick-up and drop-off process simpler for local users.

However, potential customers should be aware that, as is the case with many high-traffic local businesses, the quality of the on-the-ground experience can vary significantly. Some customer reports detail frustrating interactions, including miscommunications about vehicle features like wireless Apple CarPlay, cleanliness issues in the assigned vehicles (reporting food crumbs and pet hair), and instances where reserved vehicles were allegedly unavailable upon arrival. These instances, alongside reported clutter and safety concerns in the facility's back areas, highlight the importance of confirming all details and inspecting the vehicle thoroughly before departing the lot.

The business operates as a car rental agency and specifically notes the availability of cargo van rental, which is an important service for local moving needs or commercial use that requires more space than a standard SUV.

Location and Accessibility

The Wexford Hertz location is situated directly on a major thoroughfare, Perry Highway (Route 19), which makes it a highly accessible point for residents of Wexford, Cranberry Township, and the northern suburbs of Pittsburgh.

  • Address: 10517 Perry Hwy, Wexford, PA 15090, USA

This central location on Route 19 is beneficial for customers who prefer a non-airport rental experience, avoiding the complexities and sometimes higher costs associated with major hubs. The agency’s focus on accessibility features makes it a viable choice for all members of the community.

  • Wheelchair Accessible Entrance: The facility provides an accessible entry point for customers with mobility needs.
  • Wheelchair Accessible Parking Lot: Dedicated accessible parking spaces are available on-site.
  • On-site Parking: Customers benefit from convenient on-site parking for their personal vehicles while renting.

The surrounding area of Wexford offers quick access to the I-79 corridor, allowing for easy travel both south toward Pittsburgh and north into the rest of Western Pennsylvania.

Services Offered

The Hertz Car Rental Wexford location offers a standard range of services expected from a major car rental brand, tailored to local needs.

  • Standard Vehicle Rental: Offering rental cars in categories that typically include economy, compact (like the Ford Focus), mid-size, full-size sedans, and SUVs (like the Chevrolet Equinox and GMC Yukon), catering to various budget and passenger requirements.
  • Cargo Van Rental: A key specialized service for local businesses, residential moves, or large item transport, providing vehicles with substantial hauling capacity.
  • Onsite Services: The availability of services directly at the facility, supporting a more direct and often quicker pick-up and return process compared to remote delivery services.
  • Additional Rental Options: Though not specifically confirmed for this location, Hertz typically offers extras such as GPS navigation units, child safety seats, and optional insurance/protection packages, including Loss Damage Waiver (LDW) and Personal Effects Coverage (PEC).
  • Refueling Options: Customers are generally provided choices on how to handle the fuel tank level upon return, typically including a prepaid fuel option, having Hertz refuel the vehicle with a service charge, or the customer refilling it completely.

Features / Highlights

This local Hertz branch promotes several features and payment options that are intended to make the rental process convenient for a diverse customer base in Pennsylvania.

  • Active Military Discounts: Providing special pricing or benefits for active members of the military, a valuable feature for the large population of veterans and service members in the state.
  • Flexible Payment Options: The agency accepts both major Credit Cards and Debit Cards for payment, offering financial flexibility, although the use of a debit card at the beginning of the rental often involves additional requirements, such as a credit check or specific documentation, particularly for locations near major cities like Pittsburgh.
  • Accessibility: Features like a Wheelchair Accessible Entrance and Parking Lot ensure the facility is compliant and welcoming to all customers, regardless of mobility challenges.
  • On-Site Operations: All services are conducted on-site, providing a central point for vehicle selection, contract signing, and vehicle return, which many local renters prefer over airport or mobile services.
  • Fleet Variety: Access to a wide selection of vehicle classes, including the most popular small sedans and large SUVs, ensuring that renters can generally find a vehicle that suits their immediate need for space and fuel efficiency.

Contact Information

For scheduling a reservation, confirming vehicle availability, or addressing any service questions prior to arrival, customers in the Wexford and Pittsburgh areas can use the following contact information.

  • Address: 10517 Perry Hwy, Wexford, PA 15090, USA
  • Phone: (724) 935-2660
  • Mobile Phone: +1 724-935-2660

It is highly recommended that customers call ahead, especially when booking through a third party, to re-confirm the reservation and ensure the desired vehicle class or specific features are secured and available at the time of pick-up.

What is Worth Choosing

Choosing Hertz Car Rental on Perry Highway in Wexford, PA, is fundamentally about selecting a nationally recognized brand with a convenient local presence. The primary value lies in the company's established network, which typically translates to a broad inventory of vehicle types—from reliable small sedans like the Ford Focus, often the most popular rental type at this location, to large SUVs and essential cargo vans for moving or business logistics. This local branch is an excellent choice for Pennsylvania residents who require the specific utility of a Cargo Van rental without traveling to a distant commercial hub. Furthermore, the commitment to accessibility, evidenced by the wheelchair-accessible entrance and parking, makes it a thoughtful option for all members of the community. The offering of an active military discount is also a valuable community-focused feature.

However, potential renters must temper their expectations with the realities of the on-the-ground execution. While the company offers valuable features and accepts both credit and debit cards for payment, the available customer feedback strongly suggests that attention to detail in service and vehicle preparation can be inconsistent. Therefore, for a Pennsylvania user, the location is best chosen for:

  • Convenience and Location: Its easy-to-reach spot on Perry Highway is ideal for those in the North Pittsburgh suburbs who need to drop off and pick up locally.
  • Specialty Needs: It is a reliable source for practical vehicle types like cargo vans, which are not offered at all car rental agencies.
  • Policy Benefits: Users who can leverage the active military discount or require an accessible facility will find the location appealing.

To ensure a positive experience, local customers are strongly advised to confirm all reservation details over the phone, including the availability of specific car features like wireless connectivity, and to meticulously inspect the vehicle for cleanliness and damage with a staff member before leaving the lot. This proactive approach will help mitigate the potential service shortcomings noted in public reviews, allowing the renter to benefit from the location's convenient presence and diverse fleet.

Hertz Car Rental - Wexford - Perry Highway Services

  • Car Rental Agency

  • Cargo Van Rental

Hertz Car Rental - Wexford - Perry Highway Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Parking

  • On-site parking

Hertz Car Rental - Wexford - Perry Highway Photos

Hertz Car Rental - Wexford - Perry Highway Picture 1Hertz Car Rental - Wexford - Perry Highway Picture 2Hertz Car Rental - Wexford - Perry Highway Picture 3Hertz Car Rental - Wexford - Perry Highway Picture 4Hertz Car Rental - Wexford - Perry Highway Picture 5Hertz Car Rental - Wexford - Perry Highway Picture 6Hertz Car Rental - Wexford - Perry Highway Picture 7Hertz Car Rental - Wexford - Perry Highway Picture 8Hertz Car Rental - Wexford - Perry Highway Picture 9

Hertz Car Rental - Wexford - Perry Highway Location

Hertz Car Rental - Wexford - Perry Highway

10517 Perry Hwy, Wexford, PA 15090, USA

Hertz Car Rental - Wexford - Perry Highway Reviews

An average rating of ★2.7 from 117 user reviews.

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