Leeway Auto Rental & Leasing Introduce
For residents and travelers in Armstrong County, Pennsylvania, finding a reliable local Car rental agency is often a crucial part of managing life's unplanned events, such as car repairs, or planning group travel. Leeway Auto Rental & Leasing, located in Kittanning, PA, has established itself as a local provider for these essential mobility services, offering a range of vehicles for both personal use and necessary insurance replacement needs.
Leeway Auto Rental & Leasing at 201 S Jefferson St is positioned to serve the Kittanning community and surrounding areas. This local company provides access to various vehicle types, including standard cars, SUVs, and large passenger vans, to accommodate different group sizes and logistical requirements. They are a dedicated local entity that focuses on keeping their neighbors mobile, whether it's for a temporary period while an insurance claim is processed or for a planned weekend trip across the Keystone State.
However, recent customer feedback suggests that while the service attempts to meet local demand, potential renters in Pennsylvania should set clear expectations regarding vehicle condition, preparation, and follow-up communication. One customer, whose insurance company chose Leeway for them, expressed severe dissatisfaction with the condition of both the shuttle vehicle and the initial rental car provided, citing broken side mirror controls, a torn wiper blade, and lack of windshield washer fluid on a high-mileage vehicle. Another renter, who reserved a 12-passenger van months in advance, detailed significant steering problems, water leakage that soaked luggage, non-functional heating in the back, and internal damage, noting a lack of concern and failed follow-up after reporting the issues.
These firsthand accounts highlight a significant inconsistency in customer experience and vehicle maintenance. While local availability is a major convenience, users relying on Leeway for a safe, comfortable, and reliable vehicle should inquire specifically about the age and maintenance records of the car assigned to their reservation, particularly for long trips or when transporting a large group.
Location and Accessibility
Leeway Auto Rental & Leasing is conveniently situated in the heart of Kittanning, making it a highly accessible choice for local residents throughout Armstrong County. The location at 201 S Jefferson St places it near key town roads, offering ease of access for pick-up and drop-off.
The facility demonstrates a commitment to accessibility for all members of the Pennsylvania community:
- Central Kittanning Location: Being downtown means easy navigation for locals and proximity to other essential services, including local repair shops, which is especially important for insurance replacement rentals.
- Wheelchair Accessible: The agency provides a Wheelchair accessible entrance to ensure that customers with limited mobility can enter the premises comfortably and with ease.
- Accessible Parking: Designated spaces in the Wheelchair accessible parking lot ensure convenient and direct access to the rental office for all patrons.
- Proximity to Regional Routes: The Kittanning location offers renters quick routes onto larger highways for travel toward Pittsburgh, Butler, or other Western Pennsylvania destinations.
The strategic downtown location makes Leeway an easy option to reach for those whose vehicle is out of commission locally, though customers relying on a pick-up service should note the reported quality issues regarding the transport vehicle provided for this purpose.
Services Offered
Leeway Auto Rental & Leasing operates as a comprehensive Car rental agency, offering a variety of mobility solutions to the Pennsylvania market, focused on both general leasing and short-term rentals:
- Standard Car Rentals: Offers various classes of cars, likely including economy, compact, midsize, and full-size sedans for everyday commuting, business travel, or temporary personal use.
- Large Vehicle Rentals: Provides SUVs and trucks, catering to customers who need more cargo space or a higher ride height for Pennsylvania's changing seasons and road conditions.
- Passenger Van Rentals: Specifically offers 12- to 15-passenger vans and minivans, which are essential for large family trips, organizational outings, or transporting sports teams across the region.
- Insurance Replacement Services: Works with various insurance companies to provide vehicles to customers whose personal cars are undergoing repairs following an accident, which appears to be a major part of their operation.
- Flexible Payment Methods: Accepts multiple forms of payment for convenience, including traditional Credit cards and Debit cards, as well as modern methods like NFC mobile payments.
- Pre-Booked Reservations: Accepts and manages reservations made months in advance, particularly for high-demand vehicles like large passenger vans, though customers should follow up on the status of their reservation closer to the pick-up date.
Features / Highlights
While the core of Leeway's service is providing necessary transportation, the business is highlighted by certain logistical and operational features:
- Strong Local Presence: A long-standing local business in the Kittanning area, providing a non-national chain option for Armstrong County residents.
- Specialty Vehicle Supply: Maintains a stock of large-capacity vehicles, including 12- and 15-passenger vans, which can often be difficult to secure from every local rental outlet.
- Accessibility Compliance: Offers fully accessible premises, including a Wheelchair accessible entrance and Wheelchair accessible parking lot.
- Modern Payment Options: Accepts NFC mobile payments, catering to customers who prefer quick, contactless transactions.
- Insurance Specialist: Appears to be a common selection by insurance companies for replacement vehicles, suggesting established local connections with the auto repair and insurance industry.
Contact Information
For Pennsylvania residents looking to secure a rental vehicle, especially for specific needs like a passenger van or an insurance replacement, contacting the Kittanning office directly is the most reliable way to confirm vehicle availability and reservation details.
Address: 201 S Jefferson St, Kittanning, PA 16201, USA
Phone: (724) 545-2880
Mobile Phone: +1 724-545-2880
What is Worth Choosing
Leeway Auto Rental & Leasing in Kittanning, PA, is a local car rental agency that plays an important role in the Armstrong County community, particularly for those whose vehicle has been damaged and are directed by their insurance to a local provider. The primary value of choosing Leeway is its availability of hard-to-find specialty vehicles like large passenger vans, and its central, accessible location in Kittanning.
However, potential renters in Pennsylvania must weigh this convenience against the significant concerns raised in recent customer feedback. The reported issues involving poorly maintained vehicles (steering problems, broken controls, no washer fluid, torn wipers, water leaks, and safety hazards like exposed metal), lack of cleanliness, and poor post-rental communication represent serious drawbacks. These concerns are particularly relevant for those on a tight schedule, embarking on long road trips, or relying on the vehicle for safety in variable Pennsylvania weather. One customer explicitly advises, based on their experience, to choose an alternative rental agency "down the road."
If you choose Leeway, it is strongly recommended to conduct a meticulous, pre-rental inspection of the vehicle's mechanics, safety features (e.g., wipers, mirror controls), and interior/exterior condition before driving off the lot. Confirm the vehicle class promised and secure a clear agreement on any promised exchange, and document all communications regarding complaints.
Leeway Auto Rental & Leasing Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Leeway Auto Rental & Leasing Photos










Leeway Auto Rental & Leasing Location
Leeway Auto Rental & Leasing
201 S Jefferson St, Kittanning, PA 16201, USA
Leeway Auto Rental & Leasing Reviews
pricesvan12 passengersteeringtradegaragedriving
★ 5★ 4★ 3★ 2★ 1The customer service before the rental was great, afterwards, not so much. I had booked the rental a few months in advance since it was an 12 passenger van I needed.Upon leaving the rental office and heading home I notice that the steering had issues,, it would slowly go side to side, I had the adjust the steering the whole time while driving. Hoping once we get some people and weight in it, it will get better. The same thing for 6 hrs. We had 4 of the 8 people get car sick. We had to do many stops.Then on the way home it was raining and windy. Same problems with the steering, but when we got back home and unloaded the luggage, the ones on the bottom were all wet. The floorboard was soaked.Finish off the heat to the back didn't work and there was metal poking out the seats, so hard to sleep if you wanted to.Called afterwards to complain, the person who answered just wrote down what I said and didn't seem to care about my personal effects getting all wet. Then they told me that the person comes in tomorrow that can help me. Never got a call.
January 09 · Dar MarithI will never utilize Leeway Rental again. My insurance company chose Leeway for me while my Challenger was in the repair shop. I was picked up at the garage by a Leeway employee dressed like he just came from working under a vehicle. He then led me to the vehicle he would transport me to Leeway in to pick up my rental. The seats were COVERED in stains.I was promised a Taurus but told that it had not been returned yet. It was to be back by that evening and they would call me the next day to pick it up amd bring back the Fusion they had given me. I left Leeway in a vehicle that looked like it had been beat up in a derby. I found out very quickly that the side mirrors did not work. The controls in the car for those mirrors were broken. The left floor vent was broken. I drove to work every morning with my left foot cold and my right foot warm. There was no washer fluid to clean the windshield. The wiper blade on the driver's side was torn so when it rained my vision was skewed. This car had 204,000 miles on it. By the way, they never called me to bring the Fusion back to trade in for the Taurus. Shocker. I was told today (a full week later) when I returned their junk Fusion, that the Taurus had still not been returned.My advice to you: don't trust them. Go down the road to Enterprise.
May 08 · Jen ButlerExcellent customer service. I needed a car for a few days on short notice. They hooked me up with a nice little Escape, very clean and comfortable. Every one was super friendly and accommodating. And they were 1/2 the price of their competitors. Highly recommend
July 07 · Becky MatsonVery pleased overall that they had a car available for me the same day when others did not. Also give 100 miles/day for local use while another place I checked only gave 50 for same price. Amanda at the desk was very polite and a pleasure to work with. Only drawback was the car was a little small and I'm a little big, but it's all they had available so it is what it is.
June 22 · Tim RodnickiRates are great! I've rented a van for a 10 day trip to tx and a car for a week in Maine, I've also rented for when my vehicle needed repaired. I never had an issue. There wasn't any hidden costs like other places and they accommodated the pick up/ drop off times around my hectic schedule. Vehicles never had any issues and were clean.
March 21 · crazy rabbit lady
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