National Car Rental Introduce
For New Yorkers and visitors arriving into the heart of the city, securing reliable and efficient transportation is the first step toward a successful trip, whether for business across the boroughs or a vacation heading out to Long Island or Upstate. National Car Rental at the LaGuardia Airport (LGA) area is renowned for providing one of the most streamlined and customer-focused rental experiences in the metropolitan region. Situated conveniently near the terminals, this location specializes in getting travelers on the road fast, minimizing the friction often associated with airport car pickup.
Unlike standard agencies, National Car Rental is highly regarded for its distinctive process, particularly the Emerald Aisle experience, which offers expedited service for frequent renters. This feature allows members to bypass the counter, select their own vehicle from a designated area, and simply drive out—a process celebrated by New York-bound travelers for its speed and simplicity. The consistent praise from first-time renters and seasoned travelers alike points to the staff's dedication to exceptional service, often highlighted by names like Ms. Marilyn Grimball, who embody the true spirit of New York hospitality, ensuring a seamless start to any journey.
As an important local detail, this specific National Car Rental location identifies itself as a women-owned business, contributing to the diversity and strength of the local Queens economy. They are committed to providing a high-quality fleet, accommodating a range of needs from compact economy cars perfect for city maneuvering to spacious SUVs ideal for family trips to Suffolk County or weekend excursions. With a focus on efficiency, accessibility, and professional interaction, National Car Rental near LGA remains a top choice for those needing reliable wheels in the NYC region.
The National Car Rental facility is strategically located at 9501 Ditmars Blvd in East Elmhurst, NY, placing it squarely in the complex of services supporting LaGuardia Airport (LGA). This proximity to one of NYC’s major travel hubs makes it exceptionally accessible for arriving passengers.
The specific address is:
9501 Ditmars Blvd, East Elmhurst, NY 11369, USA
For airport travelers, National operates frequent and complimentary shuttle services that ferry renters directly between the airport terminals and the nearby rental facility. The centralized nature of the facility’s location near the airport simplifies the logistics of both pick-up and drop-off, a significant advantage for busy New York professionals and tourists managing tight travel timelines.
Furthermore, the facility has taken significant steps to ensure physical accessibility for all customers, which is crucial in a major transportation environment:
- The location features a Wheelchair Accessible Entrance, ensuring ease of access into the main office area.
- Dedicated Wheelchair Accessible Parking Lot spaces are available, accommodating customers who drive to the location or need special consideration during their pick-up or return.
- The on-site parking for the rental fleet is expansive, supporting the quick 'choose and go' model that is a hallmark of the National experience.
As a leading car rental agency, the National Car Rental LGA location offers a comprehensive set of services designed for both high-volume business travelers and leisure renters:
- Standard Vehicle Rental: Providing a wide fleet ranging from economy and compact cars (ideal for navigating Queens and Manhattan) to full-size sedans, minivans, and SUVs for longer regional travel.
- Emerald Club/Aisle Service: Expedited rental process allowing members who reserve a midsize car to bypass the counter and choose any vehicle (midsize and above) available on the Emerald Aisle, paying only the reserved midsize rate.
- Airport Shuttle Service: Free and frequent shuttle transportation connecting the LaGuardia Airport terminals directly to the rental car facility.
- Customer Support and Assistance: Dedicated on-site staff, noted in customer feedback for being quick, efficient, and helpful, especially for first-time renters navigating the process.
- Flexible Payment Options: Acceptance of major Credit Cards and Debit Cards for payment, along with support for modern NFC Mobile Payments for fast, contactless transactions.
- Specialized Discounts: Offering Active Military Discounts as a special recognition for service members.
- Insurance and Protection Products: Providing various optional coverage products (e.g., Loss Damage Waiver, Extended Protection) to suit different renter needs and insurance policies.
National Car Rental at this East Elmhurst location stands out in the competitive New York market due to several key features that prioritize speed, convenience, and community values:
- The Emerald Aisle Experience: This flagship feature is the main attraction for frequent travelers, granting them control and speed by allowing them to select their preferred vehicle and drive off without paperwork at the counter.
- Newer Vehicle Fleet: The inventory frequently features very new model cars (e.g., noted new 2025 Toyota Camry in one review), ensuring a comfortable, reliable, and modern driving experience for travel throughout the tri-state area.
- Identified as Women-Owned: This certification offers customers an opportunity to support a locally recognized, diverse business enterprise in the Queens community.
- Active Military Discounts: A valuable and appreciated highlight for members of the military, demonstrating support for service personnel.
- Exceptional Staff Interaction: Customer reviews consistently highlight the human element—friendly, supportive, and knowledgeable employees who assist with everything from initial selection to luggage loading, transforming a transactional process into a welcoming experience.
- Simplified Return Process: The Drop & Go service, often mentioned by Emerald Club members, allows for a super simple and to-the-point return, saving precious time when heading back to the airport.
- Accessible Infrastructure: The combined features of a Wheelchair Accessible Entrance and Parking Lot, along with On-Site Parking, ensure a comfortable and inclusive experience for all customer segments.
For immediate assistance, booking inquiries, or to verify details regarding the Emerald Club membership or military discounts, National Car Rental at the LGA area can be reached through their dedicated regional contact number. Given the high-traffic nature of an airport location, it is often advisable to book reservations in advance.
Address: 9501 Ditmars Blvd, East Elmhurst, NY 11369, USA
Phone: (844) 727-2707
Mobile Phone (Direct Line): +1 844-727-2707
The toll-free number is the best way to connect with their customer service representatives, who can assist with reservations, confirm available vehicle classes, and provide up-to-the-minute information regarding the airport shuttle schedule and pick-up locations at the LaGuardia terminals.
For New York-bound travelers and local residents needing a rental car, National Car Rental at the 9501 Ditmars Blvd location is a superior choice, particularly for those who value speed and efficiency. The entire operation is engineered to reduce wait times and remove decision friction, which is a major benefit in the fast-paced NYC environment.
The primary reason to choose National is the Emerald Aisle system. For business travelers and frequent renters, the ability to bypass the counter, choose a preferred vehicle from a premium selection, and get on the road instantly is unparalleled in terms of convenience and time savings. This feature, combined with the professionalism of staff like Marilyn, ensures a welcoming transition from the airplane to the roadway.
Furthermore, the commitment to modern customer needs is evident in their offerings:
- Guaranteed Quality: The consistently new and well-maintained fleet provides a worry-free driving experience, essential for long-distance driving outside of the city, such as to Long Island or New Jersey.
- Inclusivity and Community Support: As a women-owned business offering discounts to active military members, choosing this location allows customers to support a business with strong local and national values.
- Full Accessibility: The wheelchair accessible entrance and parking lot ensure that customers with mobility challenges can manage the rental process with dignity and ease, a crucial feature in public services.
In a region where time is money and reliability is paramount, National Car Rental at LGA offers a premium, efficient, and welcoming service that makes it the clear choice for a hassle-free car rental experience in the New York metropolitan area.
National Car Rental Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
National Car Rental Photos










National Car Rental Location
National Car Rental
9501 Ditmars Blvd, East Elmhurst, NY 11369, USA
National Car Rental Reviews
emerald clubaisleconstructionterminalcheckshuttle busexecutiveluggagesignageJFK
★ 5★ 4★ 3★ 2★ 1After landing in LaGuardia and shuttling over to National’s Emerald aisle, our first encounter with a New Yorker was Ms Marilyn Grimball. A true gem of a lady and she helped us pick the best vehicle for our needs. She helped us load our luggage and sent us on our way—a seamless, easy rental experience. She made these Okies excited to start our trip to NY and NJ! Thank you, Marilyn!!!
October 14 · Kim WhitleyThis was my first time ever renting a car and wow do I have to say that this National Location set the bar super high! As soon as I got off the shuttle, I was immediately given support by two different employees who helped me understand the Emerald Aisle process & and the finer details of renting a car for the first time. They were quick and very efficient, which was helpful for me as I was on my way to a graduation ceremony all the way in Suffolk County. I got recommended into a brand new 2025 Toyota Camry that was very new and drove incredibly well! The return process was also super simple and to the point, plus the shuttle bus driver for National waited for me before driving off, which I appreciated. I intend on coming back to this location in the near future whenever I plan to visit NYC-LI Region. (Photo was taken outside of National as I was in a rush)
May 29 · Jason MathewPretty simple scenario. Executive Elite for over 15 years. YTD I have already had over 25 rentals and over 60 rental days. I Reserved a full size pickup with one of my vouchers to assist my son with moving some bulky items in Brooklyn. I went by the branch on Saturday am the day prior to confirm the Pickup would be available. I was assured the pickup truck would be there. I arrived Sunday at 7:30 and no pickup truck. They gave me an SUV instead. An SUV that would not hold the items we needed to move due to the height of the items. I ended up having to rent a last minute moving truck on the last day of the month. Not a very affordable option in Brooklyn, NY. I was told they would credit my free day back and give me additional days for my trouble. I even have this in text messages from the branch. Obviously this has not happened or I wouldn't be writing this review. It has been a month and I have called customer service 3 times and been told I would be contacted within 48 hours. I have been told it was unacceptable and they were sorry. Yet, here I sit a month later and zero resolution. National has gotten so large in the airports that it's clear they are not worried about losing a longtime loyal customer. I would have just dropped this and moved on if they had simply done the right thing. If you need a quick non-specific car, then they will probably be fine. But, if you need anything specific, you will probably want to go with someone else.--UPDATE....Note the auto response from "Drew". Clearly didn't even take the time to read the review. If he had, he would see that a large part of my dissatisfaction is that I have called customer service 3 times.
September 30 · Jon VogtFantastic service, and car!Alicia (spelling?) was wonderful and actually remembered me from a previous rental. Cars were in short supply, we had to wait in a cue, but Alicia handled it with efficiency, good humor, and grace! Took good care of all of us waiting, and tried to meet all of our specific vehicle needs.I was upgraded to a beautiful new X5 which was a joy to drive(Made my 2004 X5 at home seem quite ancient by comparison :)Everyone was also great when I returned. The names I remember and want to commend would be Sergio, Brenda, and driver Miles.Please express my thanks and appreciation to each of these individuals.With much appreciation,Samuel Logan, MDI will be back!
September 11 · Samuel LoganAs a queens resident this is my go to rental spot. Love the staff, they always have a car for me even if I call every day leading up to my reservation because of PTSD from other rental locations that give away your rentals. The cars are always clean and operational (can’t say that about some other queens locations) and the National Front Desk Staff are super attentive and actually paying attention to their customers! Forever my rental spot!
October 09 · Ana Marie Klingos
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