Transtar Medical Transport

- 5700 W National Ave, West Allis, WI 53214

For many residents in the greater Milwaukee area and Southeastern Wisconsin who require specialized assistance to reach their healthcare appointments, family functions, or other essential destinations, standard car rental or taxi services are simply inadequate. Transtar Medical Transport, based in West Allis, WI, fills this critical need by specializing in Non-Emergency Medical Transportation (NEMT) and handicapped transportation services. Since 1997, this organization has focused on providing a secure, reliable, and personalized form of transit for individuals with limited mobility, whether they use a wheelchair or require assisted ambulatory support.

Located conveniently at 5700 W National Ave, Transtar is committed to offering a crucial link in the healthcare and personal mobility chain, ensuring clients can safely navigate getting to and from various locations. Unlike general transportation, their service is defined by a deep understanding of passenger assistance, offering not just a ride but a dedicated door-through-door service. This level of personalized care aims to minimize stress and maximize safety for clients who are often elderly, disabled, or recovering from medical procedures. They are a private-pay option that serves to fill gaps where public or standard Medicaid NEMT services may not be the preferred or most flexible choice for single-passenger, personalized trips.

Client feedback, however, suggests that while the quality of the transportation and the pleasantness of the personnel are often rated highly—with one review praising the reliable service for trips between Zion, IL, and the Milwaukee VA—there can be significant and problematic inconsistencies in scheduling and punctuality. A notable complaint details an inexcusable three-hour wait time for a discharge pick-up, underscoring that while the core service is valuable, users depending on timely transport for critical medical needs must factor in potential delays and seek clear communication on scheduling instructions and expectations to prevent undue stress.

Transtar Medical Transport is centrally located in West Allis, a key suburb just west of Milwaukee, which provides good access to the entire metropolitan area and surrounding counties in Southeastern Wisconsin.

The official address is: 5700 W National Ave, West Allis, WI 53214, USA.

This location on National Avenue offers clients and staff easy access to major roadways, facilitating transport to health care facilities, assisted living centers, and private residences throughout their service area. Key accessibility features at the physical office location enhance convenience for those visiting to arrange services or for drop-offs/pick-ups:

• Convenient On-site Parking: The facility provides on-site parking, which is beneficial for caregivers or family members arriving in their own vehicles.
• Wheelchair Accessible Parking Lot: Designated wheelchair accessible parking ensures that customers with mobility challenges can safely access the building and service coordination offices.
• Restroom Amenities: An available restroom on the premises adds to the comfort and convenience for clients and those accompanying them during service consultations or wait times.

While the physical office location is important, the primary accessibility benefit lies in the fact that Transtar's service is mobile, picking up and dropping off clients at their homes or facilities across Milwaukee, Waukesha, and surrounding areas, including longer-distance trips like to the Milwaukee VA from outside the city. They specialize in overcoming physical transport barriers.

Transtar Medical Transport focuses entirely on non-emergency transportation, distinguishing itself from standard ride-sharing or public transit by providing tailored assistance for people with specific mobility needs. Their service portfolio is designed around security, reliability, and passenger comfort, with an emphasis on door-through-door assistance.

• Wheelchair Van Transportation Service: Providing specially equipped vehicles and trained personnel to safely transport individuals who are confined to a wheelchair, using secure tie-downs and lifts. This is a crucial offering for maintaining the mobility and independence of many Wisconsin residents.
• Non-Emergency Medical Transportation (NEMT): This core service covers scheduled transportation for various medical needs, including trips to medical appointments, health care facilities, and non-emergency hospital discharges.
• Assisted Ambulatory Transportation: Services for individuals who are not in a wheelchair but require physical assistance (like a walker or cane) from the door of their residence to the vehicle and vice versa.
• Door-Through-Door Service: Going beyond simple curb-to-curb, this includes a driver escorting the passenger from inside the pick-up location, safely securing them in the vehicle, and accompanying them all the way into their destination building, offering a comprehensive level of support.
• Special Needs and Personal Transportation: This includes safely transporting clients for family functions, assisted living facilities visits, personal errands, and other necessary local transport beyond just medical appointments.
• Personalized, Single-Passenger Transportation: The emphasis on personalized and single-passenger service ensures that the transportation is focused on the individual's specific schedule and needs, offering a private experience compared to shared-ride options often managed by state-contracted NEMT providers.

The highlights of choosing Transtar Medical Transport are rooted in its dedication to specialized, high-touch customer care and specific service protocols tailored for vulnerable passengers in the Wisconsin area.

• Specialization in Handicapped and Special Needs Transport: Their primary focus is on clients who require assistance beyond what a typical car service provides, including those needing wheelchair vans, making them experts in this specialized field within Southeastern Wisconsin.
High Level of Passenger Assistance: The "Door Through Door" and "Door-through-door transportation services" offered by their Transportation Escort Service are standout features. This ensures that the client is never left unattended at the curb but is safely assisted all the way from their starting point to their final destination point.
• Safe, Reliable, On-Time Transportation Commitment: While customer reviews sometimes point to scheduling challenges, the company explicitly commits to safe and reliable transport, a critical promise for clients traveling for medical care. The positive feedback highlights that when the service is executed well, it is excellent and dependable.
• Private Pay Flexibility: By offering private pay transportation, Transtar provides an important alternative for individuals who prefer a higher level of personalization, require single-passenger transport, or need rides outside the typical restrictions of Medicaid or BadgerCare Plus-funded NEMT programs.
• Serving the VA and Healthcare Facilities: Documented success in transporting clients, such as those traveling to the Milwaukee VA from distant locations, demonstrates a reliable capability for essential, longer-range medical transit within the Wisconsin region.

To inquire about scheduling services, service area coverage, or to discuss specific transportation needs for an individual in the West Allis or greater Milwaukee area:

• Address: 5700 W National Ave, West Allis, WI 53214, USA
• Phone: (920) 533-3800
• Mobile Phone: +1 920-533-3800

Transtar Medical Transport is definitively worth choosing for Wisconsin residents who require a highly personalized, single-passenger transportation solution with a dedicated level of passenger and mobility assistance. The "door-through-door" protocol, the specialization in wheelchair and assisted ambulatory transport, and the focus on secure transportation for special needs are exceptional features that set it apart from typical transportation options. For families seeking reliable, dedicated transport for an elderly or disabled loved one for important medical or personal appointments, especially from locations like Zion, IL, to the Milwaukee VA, the service has proven its high-quality capability and reliability, as reflected in the positive customer feedback.

However, potential users must heed the warning signs present in the negative feedback, particularly regarding scheduling adherence. The documented instance of a three-hour delay for a hospital discharge, which caused significant distress to the patient, highlights a crucial operational risk. This severe tardiness contradicts the "on-time" commitment and can pose a serious problem for time-sensitive medical appointments or hospital discharges.

Therefore, while the quality of the ride and the care provided by the drivers are often commendable, customers must take proactive measures: schedule rides well in advance, re-confirm the appointment the day before, and secure a firm pick-up window. For essential, non-negotiable appointments, it may be prudent to inquire about their internal policy and compensation for significant delays. Choosing Transtar means selecting a superior level of dedicated care and vehicle specialization, but customers should approach the booking with careful attention to punctuality to ensure their experience aligns with the company’s excellent service commitment.

Transtar Medical Transport

5700 W National Ave, West Allis, WI 53214, USA