Twin City Mobility Inc

- 1005 Cliff Rd E, Burnsville, MN 55337

Introduction / Overview

Twin City Mobility Inc, based in Burnsville, MN, operates as a dedicated Special Transportation Service (STS), primarily focusing on handicapped and student transportation rather than conventional car rental for the general public. For local users across the Twin Cities metro area requiring specialized mobility solutions, this service is a vital resource. Their mission is centered on providing safe, comfortable, and reliable transit options for individuals with unique needs, including those with disabilities and students requiring personalized routes to and from school or related activities.

The company recognizes the critical need for reliable scheduling and sensitive assistance when transporting vulnerable passengers, such as those heading to essential medical appointments or students with specialized requirements. They operate a fleet of specially equipped vans—referred to by the company as fully-equipped and modified—to cater to diverse mobility challenges, ensuring a degree of personalization often unavailable through standard public transit or taxi services. This specialization requires stringent internal standards, including focused driver training and adherence to safety protocols.

As a key player in the South Metro’s transportation network, Twin City Mobility Inc aims to fulfill a fundamental community need: freedom of movement for all, regardless of physical challenge. While the core service is ride provision and not vehicle hire, understanding their operational focus and customer experience is paramount for Minnesotans relying on this type of essential, specialized support.

The company emphasizes professional standards for all its drivers and vehicles, noting that all vans are regularly inspected and maintained. Their operational hours are tailored to meet the wide-ranging needs of school schedules and early-to-late medical appointments throughout the typical week and on weekends.

Location and Accessibility

The administrative and operational base for Twin City Mobility Inc is situated in the heart of the South Metro at 1005 Cliff Rd E, Burnsville, MN 55337, USA. This location facilitates efficient dispatch and management for routes spanning Burnsville, the southern suburbs, and the broader Twin Cities region.

As a provider specializing in services for individuals with limited mobility, the physical office location offers important accessibility features for any walk-in administrative needs or driver training purposes. The facility is equipped with a Wheelchair accessible entrance, allowing smooth access into the building. Additionally, a designated Wheelchair accessible parking lot is available, which ensures that clients or employees requiring a mobility device can manage their on-site visits with ease and dignity. It is important to remember that, for a service where the vehicle comes to the client, the accessibility features of the transportation van itself are most critical, but the office's features reflect the company’s stated focus.

The core business hours for their transportation service and customer support are generally structured to accommodate early school pickups and late-day appointments, operating Monday through Saturday from 5:00 AM to 9:00 PM. The company is reported to be closed on Sunday for regular operations, but offers availability for Same Day, Evenings, Weekends, Holidays, and Scheduled Date service, indicating a commitment to flexible scheduling within their operational week.

Services Offered

Twin City Mobility Inc offers distinct services specifically tailored to vulnerable and specialized populations in the Minnesota area:

• Handicapped Transportation Service: This is the core offering, providing personalized rides for individuals with physical or cognitive disabilities who are unable to use fixed-route public transit. This service is crucial for appointments, therapy sessions, and other essential travel needs.
• School Transportation: Specialized and personalized solutions are provided for students, including those with special needs. This service ensures safe and convenient transit between home and school, recognizing the complexities of transporting children with diverse requirements.
• Student Transportation: General transportation services are offered for students to school-related activities, focusing on safety and dignified treatment for every child.
• Comprehensive Driver Training: The company maintains internal standards by providing extensive training to all its drivers, focusing on safety protocols, respectful customer care, and the proper handling of specialized equipment like wheelchair lifts and restraints.
• Drug Testing: As a commitment to passenger safety and regulatory compliance, the company implements mandatory drug testing for all drivers, ensuring a professional and secure service environment.

Features / Highlights

The operational framework of Twin City Mobility Inc includes several key features designed to distinguish its specialized service:

• Specialized Vehicle Fleet: The service utilizes a fleet of specially modified and equipped vans, which are designed to safely accommodate wheelchairs and other mobility devices, ensuring a comfortable ride for passengers with disabilities.
• Wide Operational Window: With service hours spanning from 5:00 AM to 9:00 PM, Monday through Saturday, the company offers an operational window that covers most necessary early morning and late evening medical or educational travel needs in the metro area.
• Focused Passenger Care: The company’s emphasis on "Comprehensive Training" and treating every client with "dignity and respect" is a core feature essential to the nature of special needs transportation.
• Insurance Accepted: The company's website generally indicates that insurance is accepted, a key feature for clients whose rides are coordinated and paid for by case managers or social services.
• Local Ownership: Operating as a local Minnesota company in the Burnsville area, the business is geographically positioned to serve the unique commuting and mobility needs of the Twin Cities region.

Contact Information

For inquiries, scheduling a ride, or reaching the main office in Burnsville, please use the following contact information:

• Address: 1005 Cliff Rd E, Burnsville, MN 55337, USA (Note: Online sources may also list Suite 15 at 1800 Cliff Rd E or Suite 304 at 1001 Cliff Rd E for the administrative office.)
• Phone: (952) 435-5503
• Mobile Phone: +1 952-435-5503

What is Worth Choosing

Twin City Mobility Inc is worth choosing for Minnesotans whose primary and non-negotiable need is specialized, accessible vehicle transport—particularly for school routes or coordinated care. Their commitment to utilizing wheelchair-equipped vans, providing comprehensive driver training, and operating with extended hours are critical elements that fulfill a vital gap in standard transit services across the South Metro. For those whose rides are managed and paid for through a case manager or specific social service program, their integration into this service framework may be an operational necessity.

However, in making a factual and informed choice, it is absolutely essential for prospective riders and their care coordinators to consider the significant concerns raised by multiple local customers, particularly concerning reliability and communication integrity. Factual customer feedback highlights recurring and serious issues, including drivers being significantly late or being complete no-shows for scheduled, critical medical appointments. Such occurrences led to the cancellation of necessary health care visits, creating serious stress and logistical burdens for vulnerable riders.

Furthermore, the integrity of communication has been questioned, with reports of company staff providing untruthful information to case managers—such as falsely claiming a driver was en route or had been at the client's home—to minimize their responsibility for missed services. For a service designed to support individuals with disabilities, this lack of transparency can be deeply disheartening and highly disruptive to essential care coordination.

Additionally, reports of driver behavior, such as operating vans under the speed limit in the left lane on major Minnesota highways like Highway 100, suggest a potential need for improvement in operational driving standards and road courtesy, which can affect the perception of professionalism within the community.

Therefore, while the service is essential for its specialization, local users are strongly advised to implement robust risk mitigation strategies. This includes booking with substantial lead time, having a secondary transportation option on standby for critical appointments, and maintaining direct and vigilant communication with both the care manager and the transportation company to confirm all pickup times and ensure any discrepancies are immediately addressed and documented. Choosing Twin City Mobility Inc should be done with a clear understanding of the service limitations reported by other riders, balancing the need for specialized access with the risk of service unreliability.

Twin City Mobility Inc

1005 Cliff Rd E, Burnsville, MN 55337, USA