Avis Car Rental Introduce
For residents of the Greater Hartford area in Connecticut, securing reliable and convenient transportation is a frequent necessity. The Avis Car Rental location at 274 Leibert Rd in Hartford, CT, serves as a primary local resource for both planned trips and urgent vehicle replacement needs. Classified as both a **Car Rental Agency** and a **Van Rental Agency**, this branch is equipped to offer a wide range of vehicles to accommodate everything from a quick commute across the city to group travel throughout New England.
While Avis’s brand promise is centered on making sure your travel plans stay on track, it is important for local Connecticut users to be aware of the operational dynamics and customer service approach specific to this branch. The experience here can vary, and prospective renters, especially those who rely on specific reservations or have complex needs like military ID verification or rental extensions, should be prepared to communicate their requirements clearly and early. The facility does offer key conveniences, including multiple payment methods and features designed to make the rental process smooth, such as the option for **Active Military Discounts**, which is a valuable benefit for the many service members and their families in the region.
It is recommended that local renters, especially **Avis Preferred members** looking to leverage their status for efficiency, review their reservations closely and confirm vehicle class availability ahead of time, particularly during peak travel periods or holidays when fleet demands are high.
The Avis Car Rental branch is situated at **274 Leibert Rd, Hartford, CT 06120, USA**. Leibert Road places the branch in a convenient location within Hartford, though local drivers should be mindful of the city's traffic patterns when planning their arrival and departure. For customers from surrounding towns or those relying on the city's thoroughfares, the location is accessible.
The branch has made specific efforts to ensure accessibility for all members of the Connecticut community:
- Wheelchair Accessible Entrance: The primary entrance to the rental counter is designed to accommodate individuals using wheelchairs or other mobility aids, ensuring a barrier-free entry.
- Wheelchair Accessible Parking Lot: Dedicated parking spots are available in the lot, providing convenient and compliant access directly to the facility.
Renters should also note the importance of returning vehicles during open hours to ensure a seamless inspection process, though an after-hours drop-off may be available, in which case the renter remains responsible for the vehicle until an employee can check it in.
As a full-service Avis facility, the Hartford Leibert Road branch offers a comprehensive range of rental services and vehicle types for the Connecticut market:
- Comprehensive Vehicle Fleet: Providing a selection of rental classes ranging from economy and compact cars for efficient city driving, to full-size sedans, SUVs, and premium vehicles for business and leisure travel.
- Van Rental Options: Specializing in larger transportation solutions, including passenger vans (such as 12- and 15-passenger models) ideal for family gatherings, sports teams, or organizational outings throughout New England.
- Variety of Payment Methods: Accepting major **Credit Cards**, **Debit Cards**, and modern **NFC Mobile Payments** at the counter, offering flexibility for customers' financial preferences. Specific policies regarding debit card use and required deposits should be confirmed prior to rental.
- Optional Protection Products: Offering various forms of coverage, including Loss Damage Waiver (LDW) and liability protection, allowing renters to customize their level of coverage.
- Fuel Service Options: Providing choices for pre-paid fuel, allowing Avis to refill the tank upon return (for a charge), or the standard option of refilling the tank yourself before returning the vehicle.
- One-Way Rentals: Facilitating reservations that allow pickup at the Hartford location and drop-off at a different Avis facility, though this service may be subject to availability and a potential one-way drop fee.
- Active Military Discounts: Offering special rates and discounts to active-duty service members, a valuable benefit for military families in Connecticut.
While certain customer service encounters at this specific branch have faced criticism, several core features remain consistent benefits for the Connecticut renter:
- Active Military Discount Program: A significant highlight for the Hartford area, providing tangible savings and support to service members. However, military customers should ensure they have multiple forms of documentation (including military ID and other relevant proofs of station/residency) to avoid potential delays or issues with verification, especially if stationed overseas.
- Flexible Modern Payment Options: The acceptance of **Credit Cards, Debit Cards, and NFC Mobile Payments** offers renters maximum flexibility and convenience when settling rental charges and deposits.
- Essential Accessibility Features: The provision of a **Wheelchair Accessible Entrance** and **Wheelchair Accessible Parking Lot** demonstrates a base commitment to serving all members of the community without physical barriers.
- Diverse Fleet Availability: The capacity to offer both standard cars and passenger vans positions the branch as a versatile resource for various personal and group transportation needs.
- Avis Preferred Membership Benefits: Although counter service may be inconsistent, existing Avis Preferred members can often bypass some of the traditional check-in procedures, which is designed to speed up the rental process significantly.
For reservations, current availability checks, or addressing immediate concerns regarding a rental at the Hartford Leibert Road branch, please use the following contact information:
Address: 274 Leibert Rd, Hartford, CT 06120, USA
Phone: (860) 241-0049
Mobile Phone: +1 860-241-0049
It is highly recommended that customers contact the branch by phone to confirm the status of their reservation and any specific vehicle requirements before arrival, especially when renting during busy periods.
For the Connecticut local, choosing the Avis Car Rental on Leibert Road is primarily worthwhile due to its strategic positioning and fundamental offerings, provided you take preemptive steps to confirm all details. Its location in Hartford makes it a convenient pickup point for those in the capital region who prefer a neighborhood branch over the busy airport terminal, offering easier access and potentially less congestion. The range of vehicles, particularly the availability of **passenger vans**, is a major asset for families and organizations needing to move larger groups across the state or to nearby states.
Furthermore, the acceptance of **debit cards and mobile payments** simplifies the transaction for many local users who may not prefer using a credit card for the hold. Crucially, the advertised **Active Military Discount** is an important benefit for a large demographic in Connecticut. However, what is truly worth choosing is the peace of mind that comes from **proactively verifying all aspects of your rental**—including the reserved vehicle class and necessary identification—before arriving, as this mitigates the documented risk of disappointment concerning vehicle availability and ensures a smoother interaction with staff. While past customer service issues have been reported, the core features and convenient location make it a viable and necessary option for many Hartford residents.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
274 Leibert Rd, Hartford, CT 06120, USA
Avis Car Rental Reviews
deskmanagerairportcleaningphonesmelledemployeereviewscheckcigarettes
★ 5★ 4★ 3★ 2★ 1For a company that their motto is “our only plan is to make sure you keep your plan” today was an utter failure. Horrible customer service, especially by the manager (Lisa). I’m an active duty Service member stationed overseas who came to visit family during holiday break. Never had this many issues renting a vehicle. 1) reserved a minivan for a family of seven to go back to airport. Came to the store and was told they don’t have any minivans but they can give me a smaller SUV (Take it or leave it). The manager was called and she said I had only 6 mins to decide before she cancels my reservation because they didn’t have other options that met my needs and there were three other customers waiting. 2) the manager, Lisa, was contacted by phone and not only wasn’t helpful, but sounded disrespectful and argumentative without offering any other solutions. I stopped talking to the manager because it felt like a one way conversation without her hearing my concerns or needs. 3) even though I mentioned I’m stationed overseas and going to the airport, I was repeatedly asked to show proof residence or a bill that’s states my current address overseas. My MIL ID or international license (which had my overseas address) weren’t enough. I showed my valid state license and insurance but it wasn’t enough and still was talked to condescendingly. When I tried to explain how the process works for military stationed overseas I was told “I’m a military spouse, I know.” Finally she approved the rental after I showed her my boarding pass. I have never experienced anything like this from a rental agency. Not only I didn’t get the vehicle that I reserved for my family, but I got a smaller vehicle that wasn’t even cleaned properly (dirt all over the floor mats) and was talked to condescendingly as if it was my mistake. The manager didn’t even offer a solution or remedy to my problem. Extremely disappointed.
July 14 · Hami YHorrible location to rent from management is unprofessional and will not accommodate any reservations made here, I came to extend my rental vehicle for another week im an avid preferred member, supervisor is on the other line informing working at counter I can’t extend that I will have to swap out to something smaller as I’m explaining and letting them know I need to refuel the vehicle and at least catch a ride and remove my personal belongs supervision still went and close my contract charged me a refuel charge and left me stranded with my personal belongs and items that u had in the car. You’re better off going to the airport !!!!
September 29 · Juan ColonEDIT: My receipt was updated and the charge was read correctly. Thank you!Google reviews provide valuable insight into the operations of many nationally branded companies. Unfortunately, my experience at this locally owned branch fell below expectations.To future customers: Double-check your receipt before leaving to ensure accuracy, and avoid making extensive plans that rely on a seamless rental experience.I was incorrectly charged for a gallon of gas despite returning the vehicle with a full tank. When I finally reached the office within 30 mins of returning you stated that the system, not you, determines fuel charges. However, if the vehicle holds 13.2 gallons, how could the system register only 12 gallons upon return when it's full (picture is below)? Not only was there no acknowledgment or apology for the inconvenience, but I was also provided with an unlisted phone number with no resolution offered to get the fee removed. That is considered fraud.More frustratingly, repeated attempts to reach Avis through the listed number over ten times were unsuccessful within 30 mins of the return. The number of the receipt is out of service and when calling the office the employee's are not answering. Meanwhile, you see them standing in the office which can meet anyone with further frustration only exacerbating the issue.I request that my receipt and charges be corrected to reflect the accurate fuel level at the time of return. The car was returned in the same condition it was received. I appreciate your prompt attention to this matter.
March 27 · Kades ModeWant to ruin your vacation! Rent from Avis! Pre pay for a vehicle - they don’t have it. Get given a different vehicle - reeks (this can’t be overstated) of smoke. Get a third vehicle. Cool. First stop - car won’t restart. Key fob falls apart. Call customer service - guess what the paperwork you have is for a completely different vehicle and mass confusion. Finally get it started after about 30 minutes - giant oil stain. Go to Bradley Airport they say. They have an exchange for you they say. Return the vehicle, poor return lady can’t start and move the vehicle. Go to the counter - no cars available for rental. Oh and if you want a refund we can’t help you, you’ll have to take it up with the branch you rented from. But also all the rental car companies are out of rentals (granted that’s not this branches fault) but now you have to spend $75 on an Uber to get home and the local rental places are closed until 8am (cool - your only 15 hours behind schedule) and now spend another $25 the next morning to go to your local Enterprise when you should have just gone with them in the first place. Seriously don’t even bother - unless your into migraines and incompetence, you do you.
June 20 · Laura ScataI feel discriminated by my own race when I go here. The people here are mad unprofessional , the cars come out dirty and everything is complicated. I believe I was hit with the cleaning fee scam, I brought the car back cleaner than I got it and they charged my bank a cleaning fee, I’m very disappointed.
September 12 · Brian Crew
More Car Rental Near Me
Budget Car Rental2.0 (242 reviews)274 Leibert Rd, Hartford, CT 06120, USA
Hertz Car Rental - Hartford - Weston Street3.0 (264 reviews)170 Weston St, Hartford, CT 06120, USA
Diamond Elite Rentals4.0 (33 reviews)3311 Main St, Hartford, CT 06120, USA
Enterprise Rent-A-Car4.0 (266 reviews)51 W Service Rd, Hartford, CT 06120, USA
Enterprise Rent-A-Car4.0 (724 reviews)298 Governor St, East Hartford, CT 06108, USA
GHTD Paratransit Operations & Maintenance Center5.0 (3 reviews)148 Roberts St, East Hartford, CT 06108, USA
Enterprise Rent-A-Car4.0 (161 reviews)47 Airport Rd, Hartford, CT 06114, USA
Enterprise Rent-A-Car4.0 (520 reviews)160 Park Rd, West Hartford, CT 06119, USA
Avis Car Rental4.0 (37 reviews)55 Kane St, West Hartford, CT 06119, USA
Enterprise Rent-A-Car4.0 (176 reviews)147 Poquonock Ave, Windsor, CT 06095, USA
Hartford VIP Car Rental4.0 (16 reviews)700 Bloomfield Ave, Bloomfield, CT 06002, USA
Enterprise Rent-A-Car4.0 (398 reviews)62 Buckland St, Manchester, CT 06042, USA
Categories
Top Visited Sites
Enterprise Rent-A-Car4.0 (329 reviews)
BEST RENTALS INC3.0 (3 reviews)
Avis Car Rental3.0 (84 reviews)
Enterprise Rent-A-Car4.0 (482 reviews)
PV Fleet LLC0.0 (0 reviews)
Express Rent-A-Car3.0 (58 reviews)Trending Car Rental Blog Posts
How to Handle a Delayed or Canceled Flight When Your Rental Car Booking is Affected
What Every Driver Should Ask at the Rental Desk Before Signing the Agreement | LifeStar Car Rental
What Every Traveler Should Know About Vehicle Type Upgrades
How to Choose the Best Rental Car for Visiting U.S. Theme Parks, Water Parks & Family Resorts
7 Reasons to Book a Rental Car Instead of Using Ride-Share Apps
Renting a Car for a Road Trip: Best Routes, Vehicle Picks & Packing Tips | Lifestarcarrentalmn.com
