Enterprise Rent-A-Car

- 51 W Service Rd, Hartford, CT 06120

For individuals and businesses across Connecticut seeking reliable transportation, the Enterprise Rent-A-Car branch located on West Service Road in Hartford serves as a convenient and essential local resource. This location is a dedicated Car Rental Agency and a Van Rental Agency, providing a comprehensive fleet designed to meet the diverse needs of the Greater Hartford community, whether you're replacing a vehicle under repair or planning a weekend excursion to the Connecticut shoreline.

The core focus of this Enterprise branch is straightforward: offering quality vehicles with a professional, customer-first service approach. Known globally for their widespread presence and consistent standards, this local office integrates that reputation with personalized attention. As a distinctive feature, the business proudly Identifies as Women-Owned, providing Connecticut customers the opportunity to support a local, diverse enterprise committed to professional excellence.

Customer feedback, while varied, highlights the staff's professionalism, especially for first-time renters. For instance, an agent named Joseph Young was specifically praised for being "kind, respectful, and patient" while guiding a novice through the rental process, showcasing the potential for exceptional, one-on-one service at this Hartford location. This personalized assistance can be invaluable, particularly when navigating the unfamiliar requirements and processes of vehicle rental.

Strategically positioned at 51 W Service Rd, the Hartford branch of Enterprise is easily accessible for those working in or commuting through the capital city of Connecticut. Its location near major commuter routes—specifically the I-91 and I-84 corridors that define Hartford's traffic patterns—makes it a practical choice for rapid pickup and drop-off, a necessity for busy local professionals. This neighborhood branch is purposefully situated to serve customers who require transportation but are not traveling via Bradley International Airport (BDL).

Accessibility for all customers is a priority at this location. The facility features a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, ensuring that patrons with mobility challenges can access the premises and initiate their rental experience comfortably and independently. This commitment to physical accessibility reflects a wider goal of serving the entire Connecticut community.

A key service offered by non-airport Enterprise locations, and one that is highly valued by local customers, is the possibility of a complimentary Customer Pick-Up Service. While customers are advised to call the local office directly to confirm availability and scheduling, this service provides a significant advantage for Hartford residents who need a car but may be without their own transportation to reach the office.

The 51 W Service Rd Enterprise location functions as a full-service car and van rental agency, stocking a wide variety of vehicle classes to suit different Connecticut travel requirements, whether for personal, business, or insurance replacement needs. The core offerings include:

• Passenger Car Rentals: A full spectrum of sedans, from budget-friendly compact cars (like the Mitsubishi Mirage or Nissan Versa) ideal for navigating Hartford's denser city streets, to full-size and premium vehicles (such as the Chevrolet Malibu or equivalent) for greater comfort on longer Connecticut drives.
• SUV and Crossover Rentals: Including popular models like the Chevrolet Equinox and Nissan Rogue, providing elevated seating, extra cargo space, and potential all-weather capability for New England excursions.
• Minivan and Passenger Van Rentals: Serving as a specialized Van Rental Agency, the branch offers minivans (like the Chrysler Pacifica) for up to 7 or 8 passengers, and larger 12- or 15-Passenger Vans for accommodating sports teams, university groups, or large family trips across Connecticut.
• Pickup Truck and Cargo Van Rentals: Vehicles suitable for light moving needs, home renovation projects, or commercial transport of materials within the Hartford metro area.
• Commercial and Business Solutions: Providing flexible rental programs for local Hartford businesses that require fleet supplements or vehicles for temporary employee use.
• Refueling and Protection Options: Standard rental choices including options for damage waivers, supplemental liability protection, and various convenient refueling plans.

This Hartford Enterprise location offers specific features that enhance the rental experience for local users:

• Identifies as Women-Owned: Showcasing support for diverse local business leadership within Connecticut.
• Active Military Discounts: Offering special rates, typically a 5% discount off base rates for Government Leisure Travel, to thank active-duty military and veterans for their service.
• Wheelchair Accessibility: Full compliance with accessibility standards, including designated parking and entrance ramps, for inclusive service.
• Modern Payment Acceptance: Facilitating convenient transactions by accepting Credit Cards, Debit Cards (subject to specific rental policies), and NFC Mobile Payments.
• Invaluable Employee Dedication: Customer reviews, despite mentioning an occasional service lapse, specifically praise individual employees like Joseph Young for "kind, respectful, and patient" service, highlighting the potential for excellent, personalized attention.
• Extensive Fleet Versatility: The dual designation as a Car Rental Agency and Van Rental Agency ensures a comprehensive selection of vehicles for nearly any situation.

To secure a reservation, inquire about vehicle availability, or confirm the details of the pick-up service, Connecticut residents can contact the Hartford branch directly:

Address: 51 W Service Rd, Hartford, CT 06120, USA

Phone: (860) 524-1411

Mobile Phone: +1 860-524-1411

For Connecticut customers, choosing the Enterprise Rent-A-Car on West Service Road in Hartford is worthwhile primarily for its strategic location, versatile fleet, and the proven potential for outstanding individual customer service. Situated conveniently near the city's major highways, this branch offers immediate access to the necessary infrastructure for quick departures, whether you're heading east, west, north, or south on a Connecticut highway.

The dual strength as a full Car and Van Rental Agency means whether your need is a small vehicle to minimize the cost and maneuverability issues of downtown Hartford parking, or a large van to transport a group to a New Haven event, this single location can accommodate it. Furthermore, the commitment to being a Women-Owned Business and offering Active Military Discounts speaks to a broader, community-minded ethos that many local patrons appreciate.

While one negative review suggests the necessity for customers to meticulously verify reservation extensions and terms, the positive feedback about specific agents demonstrates the staff’s capacity for delivering high-quality, patient service, especially to those new to the rental experience. By proactively communicating your needs and confirming all details, this Hartford location offers a reliable and accessible option for all your vehicle rental requirements within Connecticut, backed by the expansive resources of a trusted national brand.

Enterprise Rent-A-Car

51 W Service Rd, Hartford, CT 06120, USA