Enterprise Rent-A-Car Introduce
For individuals and businesses across Connecticut seeking reliable transportation, the Enterprise Rent-A-Car branch located on West Service Road in Hartford serves as a convenient and essential local resource. This location is a dedicated Car Rental Agency and a Van Rental Agency, providing a comprehensive fleet designed to meet the diverse needs of the Greater Hartford community, whether you're replacing a vehicle under repair or planning a weekend excursion to the Connecticut shoreline.
The core focus of this Enterprise branch is straightforward: offering quality vehicles with a professional, customer-first service approach. Known globally for their widespread presence and consistent standards, this local office integrates that reputation with personalized attention. As a distinctive feature, the business proudly Identifies as Women-Owned, providing Connecticut customers the opportunity to support a local, diverse enterprise committed to professional excellence.
Customer feedback, while varied, highlights the staff's professionalism, especially for first-time renters. For instance, an agent named Joseph Young was specifically praised for being "kind, respectful, and patient" while guiding a novice through the rental process, showcasing the potential for exceptional, one-on-one service at this Hartford location. This personalized assistance can be invaluable, particularly when navigating the unfamiliar requirements and processes of vehicle rental.
Strategically positioned at 51 W Service Rd, the Hartford branch of Enterprise is easily accessible for those working in or commuting through the capital city of Connecticut. Its location near major commuter routes—specifically the I-91 and I-84 corridors that define Hartford's traffic patterns—makes it a practical choice for rapid pickup and drop-off, a necessity for busy local professionals. This neighborhood branch is purposefully situated to serve customers who require transportation but are not traveling via Bradley International Airport (BDL).
Accessibility for all customers is a priority at this location. The facility features a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, ensuring that patrons with mobility challenges can access the premises and initiate their rental experience comfortably and independently. This commitment to physical accessibility reflects a wider goal of serving the entire Connecticut community.
A key service offered by non-airport Enterprise locations, and one that is highly valued by local customers, is the possibility of a complimentary Customer Pick-Up Service. While customers are advised to call the local office directly to confirm availability and scheduling, this service provides a significant advantage for Hartford residents who need a car but may be without their own transportation to reach the office.
The 51 W Service Rd Enterprise location functions as a full-service car and van rental agency, stocking a wide variety of vehicle classes to suit different Connecticut travel requirements, whether for personal, business, or insurance replacement needs. The core offerings include:
- Passenger Car Rentals: A full spectrum of sedans, from budget-friendly compact cars (like the Mitsubishi Mirage or Nissan Versa) ideal for navigating Hartford's denser city streets, to full-size and premium vehicles (such as the Chevrolet Malibu or equivalent) for greater comfort on longer Connecticut drives.
- SUV and Crossover Rentals: Including popular models like the Chevrolet Equinox and Nissan Rogue, providing elevated seating, extra cargo space, and potential all-weather capability for New England excursions.
- Minivan and Passenger Van Rentals: Serving as a specialized Van Rental Agency, the branch offers minivans (like the Chrysler Pacifica) for up to 7 or 8 passengers, and larger 12- or 15-Passenger Vans for accommodating sports teams, university groups, or large family trips across Connecticut.
- Pickup Truck and Cargo Van Rentals: Vehicles suitable for light moving needs, home renovation projects, or commercial transport of materials within the Hartford metro area.
- Commercial and Business Solutions: Providing flexible rental programs for local Hartford businesses that require fleet supplements or vehicles for temporary employee use.
- Refueling and Protection Options: Standard rental choices including options for damage waivers, supplemental liability protection, and various convenient refueling plans.
This Hartford Enterprise location offers specific features that enhance the rental experience for local users:
- Identifies as Women-Owned: Showcasing support for diverse local business leadership within Connecticut.
- Active Military Discounts: Offering special rates, typically a 5% discount off base rates for Government Leisure Travel, to thank active-duty military and veterans for their service.
- Wheelchair Accessibility: Full compliance with accessibility standards, including designated parking and entrance ramps, for inclusive service.
- Modern Payment Acceptance: Facilitating convenient transactions by accepting Credit Cards, Debit Cards (subject to specific rental policies), and NFC Mobile Payments.
- Invaluable Employee Dedication: Customer reviews, despite mentioning an occasional service lapse, specifically praise individual employees like Joseph Young for "kind, respectful, and patient" service, highlighting the potential for excellent, personalized attention.
- Extensive Fleet Versatility: The dual designation as a Car Rental Agency and Van Rental Agency ensures a comprehensive selection of vehicles for nearly any situation.
To secure a reservation, inquire about vehicle availability, or confirm the details of the pick-up service, Connecticut residents can contact the Hartford branch directly:
Address: 51 W Service Rd, Hartford, CT 06120, USA
Phone: (860) 524-1411
Mobile Phone: +1 860-524-1411
For Connecticut customers, choosing the Enterprise Rent-A-Car on West Service Road in Hartford is worthwhile primarily for its strategic location, versatile fleet, and the proven potential for outstanding individual customer service. Situated conveniently near the city's major highways, this branch offers immediate access to the necessary infrastructure for quick departures, whether you're heading east, west, north, or south on a Connecticut highway.
The dual strength as a full Car and Van Rental Agency means whether your need is a small vehicle to minimize the cost and maneuverability issues of downtown Hartford parking, or a large van to transport a group to a New Haven event, this single location can accommodate it. Furthermore, the commitment to being a Women-Owned Business and offering Active Military Discounts speaks to a broader, community-minded ethos that many local patrons appreciate.
While one negative review suggests the necessity for customers to meticulously verify reservation extensions and terms, the positive feedback about specific agents demonstrates the staff’s capacity for delivering high-quality, patient service, especially to those new to the rental experience. By proactively communicating your needs and confirming all details, this Hartford location offers a reliable and accessible option for all your vehicle rental requirements within Connecticut, backed by the expansive resources of a trusted national brand.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos







Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
51 W Service Rd, Hartford, CT 06120, USA
Enterprise Rent-A-Car Reviews
pricesinsurancecigarettepick upgasdrivejobSUVunderstandbradley airport
★ 5★ 4★ 3★ 2★ 1My experience with Enterprise was easy and quick. My agent Joseph Young was kind, respectful, and patient with me as I am not a person who has rented a vehicle before. His knowledge about the process and how he handled my issue was greatly appreciated in my book. Thank you Joe!
May 01 · Shanoah GeeThe worst place ever please let it be known that. I’ve been renting with enterprise for almost 15 years always sent friends and family members to them I’ve called to the Hartford location to extend my reservation for a week the black female that I started my reservation with ( she had a attitude the whole time that I had the rental) due to my car being in the shop proceeded to say you are all set for the week you don’t have to return it until the 24th in which I did instead of changing it to the 24th, she put it for the 17th of the month that I had a vehicle Which put me A predicament Due to the fact that I didn’t have my own personal vehicle, Joe the manager at that Location proceeded to put me on the do not rent list for enterprise. I am a silver tear member to enterprise and always return my vehicles when they are due. I have never experienced such bad customer service and unreasonable service at all. I’ve been going through loopholes. And even people hanging up the phone on me no one’s giving me a straight answer. I’ve been trying to get off the do not ruthless and I hope this doesn’t happen to anyone else. I have reported it to the. Better business Bureau and just making awareness for everyone that this doesn’t happen to you
July 22 · Timothy GreavesHorrible customer service. Booked and confirmed a car with no cars available and refused to help or apologize.
October 10 · Wm. Lamb & SonHad a tripped planned and a rental vehicle booked with Hertz. When we tried to pickup the vehicle from Hertz we were greeted with being told that our reservation was going to be cancelled due to a young driver issue even though we had already been charged for the reservation and our hotel booked. After calling all of the rental car companies in the area Enterprise was the only one that could accommodate us. We were treated with professionalism and respect. Thank you so much Jessica for helping us in a time of crisis!
January 21 · Chase HillI recently rented a car from Enterprise at Bradley Airport 12/17, and was assisted by Erica. Erica was absolutely delightful to deal with! She was friendly, professional, and upbeat during a season when most customer service people are grumpy and burned out. The process took just minutes. It was so easy to pick up and return my car! Kudos to Bradley Airport for housing all the rental companies in one building at the terminal. So easy, so quick! Thanks Erica for the great service! I hope to see you in June when I come back to CT and need to rent a car!
December 21 · Mindy Fitting
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