Avis Car Rental

- 19601 Maplewood Ave, Cleveland, OH 44135

Introduction / Overview

For residents of Ohio and visitors flying into the region, the Avis Car Rental location at Cleveland Hopkins International Airport (CLE) serves as a primary hub for all ground transportation needs. Strategically situated at the state's busiest airport, this branch provides immediate access to a broad and diverse fleet of vehicles, catering to everyone from the single business traveler to a large family on vacation. Operating as both a full-service Car Rental Agency and a specialized Van Rental Agency, Avis at CLE ensures that whether you need a compact sedan for city driving or a 15-passenger van for a group tour across Ohio, you can find a suitable, reliable option.

This Avis location offers a high degree of convenience, functioning as an 'onsite service' provider within the consolidated rental car facility, accessible directly from the airport terminal via a complimentary shuttle. This operational setup is designed to minimize transition time, allowing travelers to quickly get on the road. The branch also prides itself on incorporating modern payment methods, including NFC mobile payments, alongside traditional options like credit and debit cards, streamlining the final transaction process.

While the convenience and fleet size are major highlights, customer experiences can be mixed, which is often the case with high-volume airport locations. On one hand, the professionalism and dedication of individual staff members—like "Lou" at the counter—have been singled out for "outstanding customer service" and exceptional patience, particularly when dealing with long lines and frustrated travelers. On the other hand, some customers have reported issues with vehicle cleanliness and condition upon pickup, including maintenance concerns that were missed during inspection, and lengthy wait times. Prospective renters are advised to take advantage of the convenient airport location but should also allocate time for a thorough personal vehicle inspection and exercise patience during peak hours. The commitment to offering the "least expensive option" sometimes mentioned by users suggests that Avis at CLE often provides a strong value proposition, even when minor service challenges occur.

Location and Accessibility

The Avis Car Rental branch is situated within the consolidated rental car facility at Cleveland Hopkins International Airport (CLE), making it the most convenient option for air travelers arriving in Northeast Ohio.

• Address: 19601 Maplewood Ave, Cleveland, OH 44135, USA

This address is central to the airport's operations, located on airport grounds but within a dedicated rental facility that serves multiple brands. Key aspects of the location and accessibility include:

• Airport Access: The facility is connected to the main terminal via a free, accessible common rental car bus, which operates continuously and accommodates all flights, taking approximately five minutes to reach the counter.
• Hours of Operation: The location typically maintains extended hours, often open from early morning to late at night, seven days a week, to align with flight schedules at CLE. It also offers a 24-hour drop-off feature via a key box for after-hours returns.
• Full Physical Accessibility: The facility is designed to be fully accessible, ensuring a smooth experience for all travelers. This includes a clear path of travel and necessary accommodations:
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
• Payment Flexibility: Avis accepts a wide variety of payment methods, catering to modern banking preferences:
  • Credit cards
  • Debit cards (often with specific policies and credit check requirements for holds)
  • NFC mobile payments (Apple Pay, Google Pay, etc.)

Services Offered (use a list)

The Avis Car Rental branch at Cleveland Hopkins International Airport provides a comprehensive range of rental and support services to meet the varied needs of travelers and Ohio residents:

• Passenger Vehicle Rental: Offering a complete fleet of car classes, including economy, compact, intermediate, standard, full-size, premium, luxury, convertibles, and various SUV sizes to suit any itinerary across the state.
• Van Rental Agency Services: Specialized van rentals are a core feature, including Minivan Rental (up to 7 passengers) and larger Passenger Van Rental (typically 12 or 15-passenger vans), perfect for group trips, family reunions, or team travel.
• Onsite Services: All customer interactions, from check-in to paperwork and vehicle assignments, are handled entirely at the counter within the dedicated rental car facility for maximum convenience.
• Active Military Discounts: The branch honors Avis's active military discount programs, which often provide significant savings—sometimes up to 35% off base rates—for active duty personnel, veterans, and their families.
• 24-Hour Vehicle Drop-Off: For early morning or late-night departures from CLE, an after-hours return service is available via a key drop box at the return area.
• Long-Term Rentals: Avis facilitates long-term car rental options for extended stays, emergency transportation, or when a personal vehicle is in the shop, offering lower daily rates for periods from 15 days up to 11 months.
• Avis Preferred Program: Priority service for loyalty members, potentially allowing users to skip the counter and proceed directly to their vehicle assignment, helping to mitigate long lines.

Features / Highlights (use a list)

The distinct features and highlights of choosing Avis at CLE are centered on its airport integration and customer-focused logistics:

• Unmatched Airport Convenience: Located directly at the busiest airport in Ohio, providing immediate rental access to both arriving and departing travelers.
• Extensive Van Fleet: Serving as a dedicated van rental agency with options up to 15-passenger vans, distinguishing it as a premier choice for group travel in the region.
• Acceptance of NFC Mobile Payments: Catering to modern consumer preferences with the option to pay via NFC-enabled mobile wallets, such as Apple Pay or Google Pay, for a quicker transaction.
• Discount Programs for Service Members: Demonstrating strong support for the military community with valuable active military and veteran discount programs on base rates.
• High Accessibility Standard: The location and the airport shuttle system are fully wheelchair accessible, ensuring comfortable service for all Ohio customers.
• Extended Daily Hours: Operates from 6:00 AM to 11:59 PM, seven days a week, accommodating the vast majority of flight arrivals and departures at CLE.
• Dedicated Staff Excellence: Despite high-pressure situations like long queues, the branch has a history of staff providing "outstanding" and polite customer service, prioritizing problem resolution and a positive in-person experience.

Contact Information (address, phone)

To make a reservation, inquire about a vehicle, or contact the Cleveland Hopkins International Airport Avis location, Ohio customers can use the following information:

• Address: 19601 Maplewood Ave, Cleveland, OH 44135, USA
• Phone: (216) 265-3700
• Mobile Phone: +1 216-265-3700

It is recommended that for airport-related pickups, customers utilize the main phone number to reach the counter staff directly for real-time assistance and shuttle information.

What is worth choosing

Avis Car Rental at Cleveland Hopkins International Airport is definitively worth choosing for the Ohio user whose travel originates or terminates at CLE, or for any local group needing a passenger van. The paramount reason to select this Avis branch is its integrated, ultra-convenient airport location, accessible via a quick, dedicated shuttle, which immediately cuts down on travel logistics after a flight. This is the ultimate time-saver for air travelers heading to or from Northeast Ohio.

The combination of a comprehensive passenger vehicle fleet with a full-fledged Van Rental Agency service—including 12- and 15-passenger models—makes it a go-to choice for large group movements across the state, from Columbus to Cincinnati and everywhere in between. Furthermore, the modern payment options, including NFC mobile payments, and the generous active military discount programs underscore a commitment to customer convenience and value.

However, potential users should prepare for a high-volume environment. The reviews indicate that while the cost is often highly competitive ("least expensive option"), and individual employees like "Lou" deliver exceptional in-person service under pressure, system issues like long counter waits and occasional lapses in vehicle cleanliness/maintenance can occur. For the best experience, local users should consider joining the Avis Preferred program to potentially bypass the counter, conduct a thorough inspection of the vehicle before leaving the lot, and maintain patience, knowing that the staff are often dedicated to resolving issues, even if the corporate phone support is less effective. Ultimately, for maximum efficiency and fleet selection right off the plane in Ohio, Avis at CLE remains a top, value-focused choice.

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Avis Car Rental

19601 Maplewood Ave, Cleveland, OH 44135, USA