Avis Car Rental

- 1200 Brooks Ave, Rochester, NY 14624

Planning your next trip through Western New York, or simply need a reliable vehicle for a weekend escape or business travel? Avis Car Rental at the Greater Rochester International Airport (ROC) offers a convenient and comprehensive solution for your transportation needs. Located right at the airport, this agency is a key resource for visitors flying into the region and for local residents in need of a rental car or van. Their professional team and diverse fleet aim to provide a smooth start to your journey, whether you're heading into Rochester, exploring the Finger Lakes, or driving across New York State.

The Rochester location is positioned to serve a broad clientele, from leisure travelers looking for an economy car to large groups needing a passenger van. They operate as both a dedicated car rental agency and a van rental agency, ensuring a variety of options are available for different purposes and party sizes. However, it is important for New York-based customers to be aware that while this location strives for excellent service, customer reviews sometimes indicate challenges, particularly regarding after-hours returns and customer service response times for specific issues like lost items. Renters are encouraged to familiarize themselves with the location's specific drop-off and after-hours procedures, which typically involve a key drop box system, to ensure a seamless experience, especially for early morning or late night returns.

The primary strength of this Avis branch is its exceptional accessibility, situated directly on the grounds of the Greater Rochester International Airport (ROC). This prime location, often referred to as Avis - Greater Rochester International Airport, makes it incredibly easy for airline passengers to pick up their reserved vehicle shortly after landing.

The address places the counter and vehicle lot right in the main travel hub for the region, minimizing the hassle often associated with off-airport rental locations. For those flying in, the rental counter is typically located within the terminal, near the baggage claim area. Renters can easily walk from the terminal to the car lot, which is generally a short distance, simplifying the transition from air travel to road travel.

Accessibility is a key consideration at this location, with dedicated features designed to assist all customers.

• Wheelchair accessible entrance is provided for ease of access to the rental counter and facilities.
• Wheelchair accessible parking lot spaces are available, ensuring convenience for customers with mobility needs.

Local renters who are not arriving by air can follow airport signs toward "Arrivals" or "Baggage Claim" to reach the counter area. It is always recommended to call the location directly if you require their complimentary pick-up service (if available at the time of your reservation) or have specific questions about finding the counter as a walk-up customer.

Avis Car Rental at ROC offers a variety of services and vehicles to meet the diverse needs of New York residents and visitors. Their fleet includes a range of vehicles from compact cars for city driving to larger options for family trips.

• Comprehensive Vehicle Fleet: Offers an array of vehicle classes including economy cars (e.g., Kia Rio), compact, intermediate (e.g., Toyota Corolla), standard, full-size sedans (e.g., Toyota Camry), SUVs of various sizes (e.g., Toyota Rav4, Ford Expedition), minivans (e.g., Chrysler Pacifica), and large passenger vans (12- and 15-passenger options).
• Van Rental Services: Specializing in larger vehicles, they provide passenger van options for group travel, sports teams, or event transportation.
• Flexible Rental Durations: Options for daily, weekly, or long-term monthly rentals.
• Onsite Services: The location provides immediate counter and car-pick up services right at the airport terminal.
• Payment Flexibility: Accepts major credit cards and debit cards for payment. However, renters using a debit card for the initial credit identification should be aware of specific company policies, which at airport locations generally require proof of a return flight or a credit check, and involve a significant authorization hold on funds, often in excess of the estimated rental cost. It's best practice to confirm the exact debit card policy with the location before arrival.

The Avis brand carries several distinct features and benefits that appeal to New York-area travelers and residents, although the quality of the execution of these features can vary by individual location and specific customer interaction, as suggested by online feedback.

• Airport Convenience: Being situated on-site at the Greater Rochester International Airport terminal is the most significant advantage for flyers, minimizing transfer time.
• Active Military Discounts: Acknowledging service members, the agency provides discounts for active military personnel.
• Avis Preferred Program: This loyalty program is designed to offer benefits like skipping the line at pickup, express checkout, and potential car class upgrades when available. Membership is intended to streamline the rental process for frequent renters.
• After-Hours Key Drop: For travelers with very early or late flights, the option to drop keys in a secure box outside of standard operating hours provides necessary flexibility. It is critical to note that the vehicle remains the renter's responsibility until it is officially checked in the following business day.
• Diverse Vehicle Categories: Beyond standard rentals, the fleet can include specialty categories such as luxury cars (e.g., Genesis G70), convertibles, and various electric vehicle options, catering to special occasion or premium travel needs.
• Add-on Services: Customers can enhance their rental with options like GPS navigation, Extended Roadside Assistance, and child safety seats.

For reservations, inquiries, or to confirm location-specific policies—especially regarding payment or drop-off procedures—customers should use the following direct contact information.

Avis Car Rental (Greater Rochester International Airport - ROC)

Address: 1200 Brooks Ave, Rochester, NY 14624, USA

Phone: (585) 328-6600

Mobile Phone: +1 585-328-6600

The location's operating hours are generally extensive to cover most flight arrivals and departures at ROC, typically running from early morning until after midnight, seven days a week. However, these hours are subject to change, especially on holidays, and should always be verified prior to your arrival or departure.

When you are traveling to or from the Western New York area and require a rental car, the Avis location at the Greater Rochester International Airport is a strong contender primarily due to its sheer convenience and diverse inventory. Choosing this location is particularly valuable for New York-based travelers who prioritize an on-site airport location that allows for a quick transition from baggage claim to vehicle, bypassing the need for off-airport shuttles. The comprehensive fleet, including a good selection of passenger vans, makes it an excellent choice for family vacations, college tours, or large-group corporate travel originating from Rochester.

Furthermore, the acceptance of major credit cards and debit cards for payment at this airport location—subject to required credit checks and holds—adds a layer of transactional flexibility for many customers. Enrollment in the Avis Preferred loyalty program is highly recommended for frequent travelers, as this benefit is specifically designed to mitigate wait times, which can be a point of friction as occasionally noted in customer feedback. Using the program allows you to leverage features like priority service counters and the potential for complimentary upgrades, aiming for a more expedited and premium experience.

Ultimately, for those flying into ROC or needing a wide selection of vehicle types, from a budget-friendly compact to a full-size van, the airport location of Avis offers the logistical edge and fleet capacity that many travelers rely on for their trips throughout the Empire State and beyond. As with any rental, confirming your reservation details, understanding the payment hold process, and reviewing after-hours return procedures in advance are the best ways to ensure a smooth, professional, and efficient rental experience.

Avis Car Rental

1200 Brooks Ave, Rochester, NY 14624, USA