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Dollar Car Rental - Baltimore International Airport
- 7426 New Ridge Rd, Hanover, MD 21076

Car rental agency ★2.0

7426 New Ridge Rd, Hanover, MD 21076, USA

2.0
Extremely Disappointing First ExperienceThis was my first time renting with Dollar Car Rental, and it was terrible from start to finish. We waited in line for over an hour just to pick up our car. While other customers behind us were being pulled away to be helped by agents from nearby rental counters, we were left to wait. When we asked them if they could help us too, the agents from Hertz stated “That was an exception.”The main delay came from the customer directly in front of us, whose reserved large SUV wasn’t ready. Instead of helping others in line whose standard cars were available, the agent stood at the computer for about 40 minutes waiting for that one vehicle to be cleaned. During that time, the rest of us just stood there with no updates. When customers behind us became agitated and began questioning her, the agent simply repeated that they were “waiting for a car” and claimed to be communicating with a manager — but offered no real help or explanation. We arrived a few minutes early for our 10:00 a.m. reservation and didn’t leave with our rental paperwork until 11:20 a.m.To top it off, we were told the car would have a full tank of gas, but when we got to it, it was only half full. The car was still dripping wet from a quick rinse and dusty inside and out — clearly not properly cleaned.Overall, this experience was incredibly frustrating and poorly managed. Dollar needs to improve both their customer service and operational efficiency before I’d ever consider renting from them again. - Kelly T
Dollar Car Rental - Baltimore International Airport Overview Intro Detail Photos Location Reviews

Dollar Car Rental - Baltimore International Airport Introduce

For Maryland residents and visitors flying into the region, particularly through the bustling Baltimore-Washington International Thurgood Marshall Airport (BWI), finding an affordable and reliable rental vehicle is essential. Dollar Car Rental, located at 7426 New Ridge Rd in Hanover, MD, serves as a primary option within the BWI rental car facility. The agency's brand is often associated with value, aiming to provide cost-effective transportation solutions for diverse travelers, whether they are on a quick business trip to Baltimore or starting a family road trip across the Mid-Atlantic states.

This Car Rental Agency provides a broad selection of vehicles designed to accommodate various needs and budgets. However, as local user feedback suggests, customers considering this location should balance the potential for significant savings and a high-quality vehicle fleet with the necessity for operational efficiency and counter service speed. Dollar Car Rental at BWI positions itself as a financially sensible choice, underscored by its inclusion within the centralized rental car hub for maximum convenience upon arrival.

Location and Accessibility

The Dollar Car Rental counter is located at 7426 New Ridge Rd, Hanover, MD 21076. This address is the location of the consolidated rental car facility serving BWI Airport, making it exceptionally easy to reach for air travelers. Upon landing, customers typically take a short, dedicated shuttle bus service from the terminal directly to this facility, eliminating the stress of multiple rental agency stops. Its position in the Hanover area, just moments off major routes like I-95, I-195, and the Baltimore-Washington Parkway (I-295), ensures quick access to Baltimore, Washington D.C., and Annapolis, simplifying onward travel into the greater Maryland region.

In terms of physical access, the facility demonstrates a commitment to serving all patrons. It features a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. This ensures that the rental process is manageable for customers with mobility considerations. While the BWI rental car facility generally maintains extensive hours, users should note that the most common operating hours for this consolidated hub tend to be approximately from 6:00 AM to 11:00 PM, seven days a week, though it is always prudent to confirm the agency’s specific opening and closing times when booking, especially for late-night or early-morning reservations. Complimentary on-site parking is provided for vehicle returns.

Services Offered

As a dedicated Car Rental Agency in a major airport market, Dollar provides a streamlined set of core services:

  • Wide Range of Vehicle Classes: The fleet is structured to meet various customer demands, including Economy and Compact cars for maximum fuel efficiency, Midsize and Fullsize sedans for comfort, and a selection of SUVs (Small, Midsize, Standard, and Large) like the Nissan Rogue and others for family travel.
  • Latest Model Vehicles: Customers frequently report receiving newer, often current model year (e.g., 2025 models), vehicles across all classes, indicating a strong commitment to maintaining a modern and high-quality fleet.
  • Onsite Services: The full rental transaction, from check-in and paperwork processing to vehicle pick-up and drop-off, is handled conveniently within the consolidated BWI facility.
  • Flexible Payment Options: Major Credit Cards and Debit Cards are accepted. Customers using a debit card should be aware of specific local policies which may include a credit check, proof of travel, multiple forms of ID, and an incidental hold on funds. NFC Mobile Payments are also available for added convenience.
  • Specialty Discounts: The agency offers Active Military Discounts and government leisure rates, providing valuable savings and benefits for active-duty personnel, veterans, and government employees traveling for official or personal reasons.

Features / Highlights

The Dollar Car Rental location at the BWI facility offers several key features that appeal to the Maryland-area customer:

  • Value and Affordability: Dollar is generally known for competitive pricing, making it an attractive option for budget-conscious renters without sacrificing the quality of the vehicle itself, often providing a "far better than expected" product.
  • Modern Fleet Quality: A highly noted highlight by customers is the consistency in receiving brand-new vehicles, showcasing the agency's investment in a current, comfortable, and reliable rental fleet.
  • Women-Owned Business: The branch proudly identifies as a women-owned business, an important factor for customers who wish to support diverse ownership in the local Hanover and BWI commercial district.
  • Military and Government Benefits: Comprehensive discounts are available for the military community, which often includes preferential rates, a bonus percentage off retail rates, and potential fee waivers for additional or underage drivers on official or leisure travel.
  • Accessibility Features: The facility provides essential accessibility with a wheelchair accessible entrance and parking lot, ensuring service equity for all travelers.

Contact Information

For pre-booking inquiries, vehicle reservations, or questions regarding an existing rental, the relevant contact information is as follows:

Address: 7426 New Ridge Rd, Hanover, MD 21076, USA

Phone: (866) 434-2226

What is Worth Choosing

Dollar Car Rental at the Baltimore International Airport facility is a strong contender for Maryland-based renters and BWI travelers primarily because of its exceptional value proposition: a potentially high-quality vehicle at an affordable price. Customers can expect to drive off in a well-maintained, often brand-new, car model, which significantly enhances the comfort and reliability of any trip, whether it's a coastal drive to Ocean City or a journey to Western Maryland. This focus on a late-model fleet is a considerable advantage that sets it apart in the price-conscious rental market.

However, potential renters should be aware of the operational efficiency challenge noted in customer feedback, which points to significant wait times at the counter and potential issues with vehicle readiness. It is advisable for local users to utilize any available online check-in or express programs offered by Dollar to mitigate potential delays. Despite these operational hurdles, the availability of strong military and government discounts, the convenience of the centralized BWI location, and the benefit of supporting a women-owned business make Dollar Car Rental a choice worth considering for those prioritizing fleet quality and overall affordability in the Maryland car rental scene. A proactive approach to the reservation and check-in process can help maximize the positive aspects of renting from this budget-friendly agency.

Dollar Car Rental - Baltimore International Airport Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Parking

  • On-site parking

Dollar Car Rental - Baltimore International Airport Photos

Dollar Car Rental - Baltimore International Airport Picture 1Dollar Car Rental - Baltimore International Airport Picture 2Dollar Car Rental - Baltimore International Airport Picture 3Dollar Car Rental - Baltimore International Airport Picture 4Dollar Car Rental - Baltimore International Airport Picture 5Dollar Car Rental - Baltimore International Airport Picture 6Dollar Car Rental - Baltimore International Airport Picture 7Dollar Car Rental - Baltimore International Airport Picture 8Dollar Car Rental - Baltimore International Airport Picture 9Dollar Car Rental - Baltimore International Airport Picture 10

Dollar Car Rental - Baltimore International Airport Location

Dollar Car Rental - Baltimore International Airport

7426 New Ridge Rd, Hanover, MD 21076, USA

Dollar Car Rental - Baltimore International Airport Reviews

An average rating of ★2.2 from 501 user reviews.

deskprepaidcountermanagementgas30 minutescheck inSUVchargeline

★ 5★ 4★ 3★ 2★ 1

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