Thrifty Rental Car - BWI Introduce
For Maryland residents and visitors flying into the Baltimore/Washington International Thurgood Marshall Airport (BWI), Thrifty Car Rental at BWI offers a recognized, international brand solution for ground transportation needs. Strategically located at the airport's consolidated rental car facility, this location is a key resource for travelers seeking to quickly transition from their flight to the open road, whether heading to Baltimore, Annapolis, or Washington, D.C.
As a major "Car rental agency," Thrifty's business model is designed to provide a large fleet of vehicles at competitive rates, positioning itself as a budget-friendly alternative—often alongside its sister brand, Dollar Car Rental—to higher-priced, full-service competitors. While the goal is to offer unbeatable deals and a great selection, potential customers in Maryland should be aware that, as with any high-volume airport operation, service speed and vehicle availability can sometimes be subjects of customer frustration, as reflected in various online reviews. The company's affiliation with other major brands, namely its corporate tie to Hertz, allows it to offer a similar fleet quality while striving to maintain a value-oriented price point.
Choosing a rental car at BWI is about balancing cost, convenience, and service reliability. This article provides a factual overview of Thrifty's BWI location, its offerings, and what Maryland users can expect when booking their next vehicle for travel within the state or beyond.
The Thrifty Car Rental BWI location is an airport-based agency, offering maximum convenience for air travelers arriving in Maryland. It is situated within the official, consolidated car rental facility serving the Baltimore/Washington International Thurgood Marshall Airport.
The specific address for this vital transportation hub is:
- Address: Baltimore/Washington International Thurgood Marshall Airport, 7410 New Ridge Rd, Hanover, MD 21076, USA.
This Hanover, MD address is part of the dedicated facility that all major rental agencies share, requiring a short, complimentary shuttle bus ride from the BWI terminal to the rental car counter. This centralized location makes the process of picking up and returning a rental vehicle streamlined and predictable for both local Maryland commuters and out-of-state visitors. The location is easily accessible via all major highways surrounding BWI, including I-95, I-195, and the Baltimore-Washington Parkway (MD 295).
In terms of accessibility, Thrifty Car Rental at BWI is compliant with contemporary standards to ensure all customers are accommodated:
- Wheelchair accessible entrance: Ensuring ease of access into the customer service area within the rental car facility.
- Wheelchair accessible parking lot: Dedicated parking spaces are available at the facility for individuals requiring them.
Thrifty Car Rental at BWI provides a comprehensive array of services tailored to airport travelers and local users needing temporary transport solutions.
- Diverse Vehicle Fleet: Thrifty offers a wide selection of vehicles to suit nearly any travel requirement in Maryland, including:
- Economy and Compact cars (e.g., Ford Focus, Chevrolet Spark, Nissan Versa) for budget and fuel efficiency.
- Sedans (e.g., Chevrolet Malibu, Toyota Camry) for comfort and standard family travel.
- SUVs (e.g., Chevrolet Equinox, Jeep Compass, Nissan Rogue) for greater space and rugged Maryland trips.
- Specialty Vehicles, which can include Minivans (e.g., Chrysler Pacifica) and other larger vehicles, subject to availability.
- Airport Rental Services: As an on-airport provider, the primary service is quick and convenient vehicle hire for passengers flying in and out of BWI. This includes the shuttle transport to and from the terminal.
- Payment Options: Thrifty provides flexibility in how customers can settle their rental agreement, accepting multiple forms of payment:
- Credit cards are widely accepted for both the reservation and the final payment.
- Debit cards are accepted for payment at the end of the rental. However, potential renters using a debit card to qualify at the outset of the rental at BWI may face restrictions or require a return travel ticket and two forms of ID. Note: Debit cards may not be accepted at the outset of a rental in the Baltimore area, so a credit card is strongly advised for qualification.
- NFC mobile payments are an accepted, modern form of transaction, allowing for quick and secure payment via services like Apple Pay or Google Pay.
- Rental Add-ons and Insurance: The agency offers optional products to enhance the rental experience, such as Loss Damage Waiver (LDW) and the Personal Protection Plan (P&P), which includes Personal Accident Insurance (PAI) and Personal Effects Insurance (PEC). Customers should review their personal insurance policies before purchasing these options.
Thrifty Car Rental at BWI is known for specific features that draw a particular segment of the Maryland travel market.
- Value Pricing: Thrifty is internationally recognized for offering competitive and often budget-friendly rates, particularly appealing to cost-conscious Maryland renters and travelers. Its position as a value brand, often leveraging fleet availability from its corporate parent (Hertz), allows it to provide relatively new, well-maintained vehicles at lower prices.
- On-Airport Convenience: Being located at the official BWI car rental facility significantly reduces post-arrival travel stress. The dedicated airport shuttle service ensures a direct connection from the terminal to the rental counter.
- Extensive Accessibility: The commitment to a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures a welcoming environment for all customers.
- Staff Excellence: Despite general operational critiques sometimes found in customer feedback, individual staff members are occasionally singled out for providing phenomenal, highly knowledgeable, and welcoming customer service. The dedication of such employees is a significant positive factor and a major highlight for a location that processes high-volume bookings.
- Modern Payment Options: The acceptance of NFC mobile payments and Debit cards (for final payment, and potentially for qualification under strict conditions) provides modern financial flexibility to renters.
- Travel-Friendly Policies: Thrifty maintains a Pet Policy that welcomes pets, though with clear stipulations on cleanliness to avoid additional fees. They also enforce a strict No Smoking Policy with a significant fee ($400) to maintain high air quality in their fleet for all renters.
For making reservations, inquiries, or addressing any issues with a rental from the BWI location, Maryland customers can use the following contact details:
- Address: Baltimore/Washington International Thurgood Marshall Airport, 7410 New Ridge Rd, Hanover, MD 21076, USA
- Toll-Free Phone: (877) 283-0898
- Mobile Phone: +1 877-283-0898
As a major airport location, it typically operates extensive hours to accommodate most flight schedules at BWI, usually from early morning until midnight, seven days a week (e.g., Sun-Sat 7:00 AM - 11:59 PM), though hours should always be confirmed when booking.
Thrifty Car Rental at BWI is an excellent choice for Maryland-bound travelers who prioritize cost savings and on-airport convenience. Its location within the official BWI consolidated facility makes the start of any trip fast and efficient. The brand is particularly well-suited for renters seeking an affordable vehicle from a well-known, international agency without paying the premium rates often associated with other major brands.
The vast fleet, which includes everything from compact cars to SUVs and minivans, ensures that a vehicle is available for every purpose, from a quick business trip to a family vacation exploring Maryland’s Eastern Shore or mountains. Furthermore, the verified physical accessibility features make it a reliable choice for customers with mobility considerations.
However, potential renters should be prepared for the possibility of long wait times or operational fluctuations, as indicated by some public reviews, and are strongly encouraged to pre-book their vehicle well in advance and arrive with all necessary documentation, especially a major credit card, to avoid qualifying issues. For customers who value budget above all else and are willing to navigate a high-volume airport environment, Thrifty at BWI remains a highly relevant option in the central Maryland car rental landscape.
Thrifty Rental Car - BWI Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Thrifty Rental Car - BWI Photos










Thrifty Rental Car - BWI Location
Thrifty Rental Car - BWI
Baltimore/Washington International Thurgood Marshall Airport, 7410 New Ridge Rd, Hanover, MD 21076, USA
Thrifty Rental Car - BWI Reviews
counterzeroprepaiddeskflightreadcheck injokeexpedia30 minutes
★ 5★ 4★ 3★ 2★ 1I wish I could give this place a zero but 1 is the lowest I can giveFirst when I arrive the line at thrifty is no longer than 4 people total but the attendant served one guest for 20 minutes. Then she proceeded to lead everyone to dollar car rental BEHIND everyone already there. Apparently they are sister companies. She closed her doors and left for the day. There was only one representative at dollar and he said there were NO VEHICLES to rent out to customers and the wait was going to be over an hour. I don’t understand why they allow customers to rent a vehicle when they don’t even have vehicles to rent out. If I reserved a vehicle that should be waiting for me for my arrival.
July 11 · Brenda De Los ReyesIm going to be very honest. I booked here and I was worried about the reviews given they are so low. Basically they are true. This place really sucks with there cars. I recommend if you have to - book it since they get their cars from Hertz. Hertz will charge you $$$ for a car while thirty or dollar would be $. Horrible company. I would go to sixt car rental instead. The only reason they are getting a 5 star is because they have the most wonderful employee named Ms. Joyce, she was so wonderful and honestly made me feel so welcomed in this state. She gave me so many recommendations and even worked so hard to help me get into a car that met my budget. Thrifty if you see this. Please give that woman a raise. She is so knowledgeable. If you lose her, this location would go down. Ms. Joyce went above and beyond with my reservation and though I would probably never book again with this company I’d go to Sixt Car rental instead. But I will definitely stop by Thrifty to check in with Ms. Joyce. She’s the sweetest person there and will fulfill your needs. Thank you Joyce. You are most amazing. I wish you the best of luck with this horrible company. I hope you get a raise to compensate for your phenomenal service.
October 07 · Ruben ReyesI landed at 12:20. It is now 3:30 and I don't have a car and don't expect one soon. Half a dozen people and I are sitting around waiting for vehicles that we have reserved but don't exist. It reminds me of a Seinfeld comedy bit. Don't rent from Thrifty at BWI (or maybe anywhere else).
October 03 · Paul WiedornWow. This was a joke on all of us. We confirmed our reservation the night before we flew into Baltimore. Upon arrival we took the shuttle to the car rental area. We noticed a rather large line for Thrifty (someone of the other companies had long wait times as well). Come to find out there are no cars available and WHY WOULD YOU CONFIRM ME IF YOU KNOW YOU DON’T HAVE VEHICLES???Ended up taking a Lyft but this put a real damper on the weekend trip. Dollar rental is the same company and they also were without cars. Apparently they are all waiting for people to return vehicles and they do t have any idea when that will happen. Steer clear and if you plan to rent a car, call, do not book online and make sure they will have cars available.
October 11 · Allan SpagnardiI have traveled extensively for the past 25 years and never have I experienced worse customer service than I did on Friday night October 10th at the Baltimore Airport Thrifty car rental agency. I got in line for my rental car around 9:20 PM (which had been secured 2 weeks earlier). I waited in line almost 90 minutes at which time the clerk came out from behind the counter and said , ‘We are closing, and we don’t have any more cars’. She then walked us over to their partner, Hertz, deposited the 5 of us waiting for cars to the end of the line and walked away. About 45 minutes later the woman at Hertz says, ‘We are not going to have cars for any of you that came from Thrifty. You’ll have to come back tomorrow’. We were heading to Washington DC, and couldn’t come back the next day, so we Ubered to DC. By now it was midnight-so the next morning I called Thrifty customer service number which I believe is located in the Phillippines and they told me they could not help me and she could n find any cars in all of Washington DC. This was truly the worst start of a trip….no wonder they have a 1.7 star rating…I will never use them again. Horrible experience…..
October 12 · Maura Ostergaard
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