Enterprise Rent-A-Car Introduce
For travelers and residents across Central Maryland, particularly those arriving at or departing from the Baltimore-Washington International Thurgood Marshall Airport (BWI), securing a reliable and pleasant car rental experience is a top priority. The Enterprise Rent-A-Car location at 7426 New Ridge Rd in Hanover, MD, stands out as a premier destination for vehicle rentals. This branch is recognized not only for its convenient proximity to the major transportation hub and surrounding communities like Linthicum and Elkridge, but also for its exceptionally high standard of customer service, as frequently highlighted by local users.
This facility operates as both a dedicated Car Rental Agency and a Van Rental Agency, providing a wide array of options to suit everything from quick in-town business trips to large family excursions. Furthermore, it proudly identifies as a women-owned business, demonstrating a commitment to diversity and excellence within the local Maryland business landscape. When in need of temporary transportation in the Anne Arundel County area, this Enterprise location offers a solution that prioritizes both vehicle availability and a genuinely positive customer experience.
Location and Accessibility
The Enterprise Rent-A-Car branch is strategically located at 7426 New Ridge Rd in Hanover, MD 21076. This address places it directly within the main car rental vicinity serving the BWI Airport area, making it incredibly accessible for those flying into or out of BWI. While the counter itself may be within the consolidated rental car facility, this physical address serves as the key reference point for pickup and return. Its position near major Maryland roadways, including the Baltimore-Washington Parkway (I-295) and Interstate 95, makes it easy to reach from Baltimore, Annapolis, and the entire Washington-Baltimore Corridor.
A critical feature of this professional establishment is its attention to universal access. The facility ensures full compliance with accessibility standards, offering a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. This thoughtful design ensures that all customers, regardless of mobility needs, can navigate the rental process with ease and comfort. Given its airport-adjacent function, the location often operates with extensive hours, sometimes being open 24/7 or very late to accommodate flight schedules, though local users should always verify the specific operating hours for the New Ridge Road facility at the time of their reservation.
Services Offered
The Hanover Enterprise branch at 7426 New Ridge Rd delivers a comprehensive range of rental and support services to the Maryland community:
- Car Rentals: Availability typically spans all classes of passenger vehicles, including economical compact cars for budget-conscious travel, standard and full-size sedans for comfort, and premium/luxury vehicles for special events.
- Van Rentals: The location specializes in van rentals, offering Minivans (e.g., Chrysler Pacifica) for family travel and, often, larger Passenger Vans (12- and 15-passenger) for group transportation or team travel.
- SUV and Crossover Rentals: A selection of SUVs is typically available, from compact SUVs (e.g., Hyundai Kona) to full-size models (e.g., Ford Expedition) suitable for trips requiring extra luggage space or seating.
- Onsite Services: All aspects of the rental transaction, including document verification, key handoff, and vehicle inspection, are handled directly at the branch.
- Payment Flexibility: Customers can use major Credit Cards, Debit Cards (subject to Enterprise's specific local policies which may require proof of insurance or additional verification), and modern NFC Mobile Payments.
- Airport Customer Service: Based on local customer testimonials, the staff is highly trained in providing superior assistance, especially to travelers facing stressful situations like flight delays or cancellations.
Features / Highlights
This particular Enterprise location earns high marks from the Maryland community due to several noteworthy features that enhance the customer experience:
- Exceptional Customer Service: As noted in customer reviews, the staff—with specific shout-outs to individuals like Simeon, Dylan, Ryan, and Jordan—are frequently praised for their professional, helpful, and "premier" level of service, going above and beyond to assist distressed travelers.
- Women-Owned Business: This branch identifies itself as a women-owned operation, contributing to the diversity and strength of the local Anne Arundel County business sector.
- Active Military Discounts: Consistent with the national Enterprise brand, this location offers special rates and discounts for active military members, veterans, and government employees, ensuring those who serve are rewarded with savings on leisure and official travel.
- Full Accessibility for All: The provision of a wheelchair accessible entrance and designated wheelchair accessible parking lot guarantees a smooth and equitable experience for every customer.
- Strategic Location: Its prime location near BWI Airport makes it one of the most convenient choices for air travelers needing immediate rental access upon arrival in Maryland.
Contact Information
For reservations, current vehicle availability checks, and general inquiries, Maryland residents and travelers can easily reach the Hanover branch using the following information:
Address: 7426 New Ridge Rd, Hanover, MD 21076, USA
Phone: (833) 856-0899
What is Worth Choosing
For local Maryland users, choosing the Enterprise Rent-A-Car at 7426 New Ridge Rd in Hanover is highly recommended, especially when traveling through BWI or needing reliable vehicle access in the central part of the state. The single most compelling reason to choose this location is the consistently stellar customer service. Testimonials highlight staff members who are the "epitome of what customer service should be," offering professional, kind, and accommodating assistance even during stressful travel times. This level of personalized care sets this branch apart from competitors and is invaluable when dealing with the unpredictable nature of air travel or last-minute changes.
Beyond the excellent staff, the practical features further cement its value. The branch is a recognized women-owned business, appealing to customers who prioritize supporting diverse local enterprises. The military discounts are a substantial benefit for the many active and retired service members in the region, providing necessary savings. Furthermore, its dual role as a car and van rental agency guarantees a diverse inventory, from small economy cars ideal for navigating Baltimore city traffic to large passenger vans for group outings to places like Annapolis or Washington D.C. Finally, the full accessibility features ensure that this is a truly inclusive and easy-to-use option for everyone in the Maryland community. While many car rental agencies offer similar fleets, this Enterprise location distinguishes itself by consistently pairing great cars with genuinely exceptional people.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
7426 New Ridge Rd, Hanover, MD 21076, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Hello. My name is Jessica Griffen. I am a frequent customer at Enterprise. I just wanted to take time to post a review about my latest experience with Enterprise…Simeon Gatlin was simply AMAZING!!! I flew into the Baltimore-Washington Airport in Lithium the other day and was treated like royalty. I love, love, love Enterprise Rental Cars! Everyone is treated extremely well when you arrive at their desk. It is a great feeling to be treated so professional….Thank you again, Mr. Gatlin for such a premier experience….Your customer service skills are impeccable!!! Kindest regards, Jessica Griffen
October 11 · Jessica GriffenI cannot say enough nice things about Enterprise at BWI Maryland!!! I had sat in the airport 6 hours waiting on my departure. After those 6 hours, I was told due to weather(no one has control over that) I would not be leaving until 2pm the following day. With me needing to be home by 8:00am the following day, I knew I would need to rent a car and return home. I usually use another car rental company(prefer not to mention), but they were rude and of no help at all. Went to a couple of other agency's and there were no rentals available. My last stop was Enterprise and WOW. They could of not been any more helpful or nice!!!!! Huge shout out to Sim, Dylan, Ryan and Jordan!!!!!!!! These young gentleman are the EPITOME of what customer service should be!!!!!!!!! Enterprise is lucky to have young men who not only take their job seriously, but do it with a smile on their face and go out of their way to help someone they can clearly see is going through a somewhat stressful time. If renting at BWI this should be the ONLY rental agency you consider.
October 01 · Denise FordSim at BWI Was wonderful when we picked up our car. He always had a smile, was very nice, and very helpful. Jakob at JAX where we drop the car off (one way rental) was also always smiling and courteous. They were both very helpful. We needed a minivan, there weren’t any available, so we were able to get a full-size SUV which worked perfectly actually. Then when we return the car, Jakob Understood we were in a hurry and he checked us in very promptly. It was a pleasure dealing with these two gentlemen. Enterprise is usually very easy to deal with and has the cars we need.
September 29 · Jamie BrooksThis was by far the worst rental car experience we’ve ever had, and it was with Enterprise, rented from Boston Logan Airport and later broke down in Baltimore. There were three major issues that are simply unacceptable:1. Dangerous mechanical failure: Handbrake not workingThe car we were given had a completely faulty handbrake. It posed a serious safety hazard. This is a life-threatening defect that should never happen with a rental car.2. Extremely delayed roadside assistance: 5 hours of waitingWe reported the issue around 8 pm and were told a tow truck would arrive during the 10 pm hour. However, it didn’t arrive until nearly 1 am the next day. We were left waiting outside in the heat for over 5 hours, with two small children and two seniors. This is completely unacceptable and showed zero concern for our safety or well-being.3. Unjustified overcharge of more than $200Despite having a confirmed reservation through Expedia, and a receipt at pickup clearly showing the amount, we were charged over $200 more than expected. When we contacted Enterprise for clarification, we received no clear explanation. This feels dishonest and highly unprofessional.In short, Enterprise failed at every level — vehicle safety, customer support, and billing transparency. I will never rent from Enterprise again, and I strongly urge others to avoid them as well.
July 21 · Nobukatsu ShinExcellent customer service from Amber, Emily, and Tray were great employees and very helpful.They were able to quickly handle changes to our reservation and accommodate.Easiest rental pick up ever, BWI airport location is on point.
June 02 · Ryan Marcano
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