Avis Car Rental Introduce
Planning to escape the boroughs for a weekend trip, need a reliable ride for a business meeting, or simply looking to manage group transportation around the city? For New Yorkers and visitors alike, securing a dependable vehicle in the heart of Manhattan can be a smooth process when you choose a well-located and established service. Avis Car Rental, situated conveniently on West 54th Street in Midtown, offers a wide selection of vehicles and professional services designed to meet the diverse needs of the New York metropolitan area.
This specific Avis location operates as both a dedicated car rental agency and a van rental agency, providing solutions for various travel demands, from a quick and economical city compact to a spacious passenger van for larger groups. With daily operating hours from early morning until late evening, seven days a week, this Midtown hub is focused on providing accessibility and flexibility to its local clientele. Whether you're planning a day trip out of state or require a monthly rental package for an extended stay, Avis aims to streamline your transportation logistics.
The Avis Car Rental branch is positioned at 153 W 54th St, New York, NY 10019, USA. This prime Midtown Manhattan address places it squarely between 6th and 7th Avenues, making it exceptionally accessible from various parts of Manhattan and the surrounding areas. Its central location near major subway lines and bus routes is a significant advantage for customers picking up or dropping off rentals. Being close to iconic landmarks such as Rockefeller Center and Times Square means that both tourists and local professionals can easily reach the facility.
In terms of physical access, the location is committed to accommodating all customers. Notably, the facility features a wheelchair accessible entrance, demonstrating a clear commitment to inclusive service for New Yorkers with mobility needs. While the highly central location can sometimes lead to peak hour congestion, as noted by some customer experiences, the convenience of the address often outweighs the typical Midtown hustle.
Avis Car Rental on West 54th Street provides a comprehensive suite of rental options and supplementary services to ensure a tailored travel solution. Their diverse fleet caters to various budgets, group sizes, and vehicle preferences, ranging from fuel-efficient models perfect for city driving to high-end cars for a touch of luxury.
- Diverse Vehicle Fleet: The options include economy cars (like the Ford Fiesta or Hyundai Accent), compact, intermediate, standard, full-size sedans, and convertibles.
- SUV Rentals: A variety of sizes are available, from intermediate SUVs (such as the Toyota Rav4) to full-size and premium SUVs (like the Ford Expedition or Chevrolet Suburban), capable of handling varying New York weather conditions with ease.
- Van Rentals: Catering to groups and families, the selection includes minivans (like the Chrysler Pacifica, often seating 7-8 passengers) and larger passenger vans (such as 12-passenger and 15-passenger Ford Transit models). This makes it a go-to choice for group outings to places like Coney Island or road trips upstate.
- Luxury Car Rentals: For those seeking an elevated experience, luxury and premium vehicles are available, including models like the Mercedes E350 or Jaguar F-Type Coupe, ideal for special occasions or business travel.
- Long-term Car Rental: Convenient packages are offered for extended needs, allowing customers to book by the month to save both time and money over shorter-term weekly rentals.
- One-way Car Rental: This is a popular service for travelers heading to major New York airports (JFK, LaGuardia) or other distant destinations, offering a straightforward way to drop off the vehicle at another Avis location.
- Optional Add-ons: Available extras include GPS systems, gas service options for convenience, extended roadside assistance, and SiriusXM® satellite radio.
- Child Safety Seat Rentals: Customers traveling with children can conveniently rent child-safety or booster seats, eliminating the hassle of bringing their own.
The Midtown West 54th Street location distinguishes itself through several customer-focused features, making the rental process more accessible and rewarding for specific demographics.
- Active Military Discounts: Avis is proud to support the nation's service members. U.S. military veterans, active-duty personnel, National Guard and Reservists, and their immediate family members can often receive substantial discounts, frequently up to 35% off PAY NOW rates, particularly when enrolling in programs like WeSalute+ (founded as Veterans Advantage). This is a valuable highlight for the many military families and veterans in the New York area.
- Wheelchair Accessible Entrance: Ensuring that the rental experience is open to everyone, this specific highlight provides peace of mind for customers with disabilities.
- Flexible Payment Options: The location accepts major credit cards and debit cards for payments, providing versatility for customers completing their transactions. However, note that rentals paid for with a debit card may have a specific authorization hold amount applied.
- Avis Preferred Program: While typical of Avis locations, the loyalty program allows members to skip the line at pickup, receive express checkout on return, and often enjoy complementary vehicle upgrades when available, which can significantly improve the speed and convenience of the process, especially during busy periods.
- Friendly Garage Staff: Even during peak times, customer feedback frequently highlights the helpful and efficient nature of the garage personnel, ensuring a quick and pleasant vehicle handover process.
For making a reservation, confirming availability, or inquiring about specific rental policies at this Midtown location, you can reach out directly.
- Address: 153 W 54th St, New York, NY 10019, USA (Between 6th and 7th Avenues)
- Phone: (212) 593-8470
- Mobile Phone: +1 212-593-8470
- Typical Hours of Operation: Sunday – Saturday, 7:00 AM – 11:00 PM (It is always advisable to confirm hours for specific holiday periods).
Choosing Avis at the 153 W 54th St location is a decision that balances the convenience of a central Manhattan location with a professional, well-established national brand. For New Yorkers who value their time and require a reliable rental solution, this location presents a compelling case.
The breadth of the fleet is a major draw. Whether you need an economy car to save on parking and gas, an SUV to accommodate a family trip, or one of their dedicated 12- or 15-passenger vans for a large group event, Avis has a vehicle class ready. This eliminates the need to look elsewhere for specialized rentals. Furthermore, the availability of specialized discounts, such as for active military personnel, demonstrates a commitment to providing value to core community members.
While some customer feedback mentions long wait times due to high demand and understaffing—a common challenge in busy, high-volume NYC locations—the positive mentions consistently credit the staff's dedication and professionalism, particularly those like "Donna" and the garage attendants. Staff members who "explained everything clearly" and made the process "smooth and easy" ensure that even when busy, the quality of interaction remains high. As one customer noted, the service was "fast and friendly" during an early weekday visit, suggesting that planning your pickup time can greatly enhance the experience. The transparency regarding the rental process, including insurance options (which customers are encouraged to verify themselves) and the timely receipt of toll charges, further builds customer trust. Ultimately, for a car or van rental in a premium New York location, Avis offers the combination of vehicle choice, accessible location, and dedicated staff that makes it a worthwhile choice for your next rental need.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
153 W 54th St, New York, NY 10019, USA
Avis Car Rental Reviews
pick updeskreceiptprepaid30 minutesACcheckingone persontollline
★ 5★ 4★ 3★ 2★ 1Wow, I don’t know how, but I had a great experience with Avis! The service was fast (I came at 9 am on weekday) and friendly. Before signing a document, I took a full photo of the car and checked the document. I had insurance from «priceline» (avis’s insurance is bit expensive). The car wasn’t so clean, but acceptable. The staff explained everything clearly and made the whole process smooth and easy. Tolls receipt came after 3 weeks. I’ll definitely rent from Avis again!
October 14 · Katya KateDonna gets 5 stars, but the wait would earn this location 1 star. Thus the 3 stars. Thank Donna for my generosity on the overall rating. 😊Donna does a great job under challenging circumstances. 😳 I honestly don’t know how she maintains her pleasant composure working with no support and a very LONG line. She needs help! She handles everything very well, but she was all alone and it took an hour to get my car. At least pay her two salaries! 🤣 She’s under pressure, man!The photo doesn’t show the several customers behind me in line who were waiting outside the door because we ran out of room inside the location. In addition, the office is stuffy and warm (a simple fan could help alleviate this issue). I held the door open with 80+ degrees outside to “freshen” up the stuffy air inside. Get Donna, and the customers in line, a fan!!The gentleman in the garage was friendly and efficient, as well. 👍🏼
July 11 · Stephanie Howells ScovilleThis is the worst car rental experience after living in NYC for so many years and rented car for so many times. If I can give negative rating I will. I understand it’s a holiday and probably busy, but there was only one person working the front desk—and she seemed completely unprepared. She was casually drinking soda while a full room of people waited with growing frustration. No urgency, no clear process, no communication.I’ve rented cars many times in NYC, and I’ve never seen service this disorganized and unprofessional. It felt like no one cared at all.I ended up wasting the whole morning more than two hours waiting without apology and left without a proper resolution. While typing this I am still waiting in line…..I hope someone from the company sees this and takes action. I expect an apology and a refund for the inconvenience.
June 19 · Sherry MaStaff was friendly and reasonably efficient. Also, the location is excellent, as far as accessibility goes, but in an extremely busy area, so take that into account. However, there was some weirdness. 1. I reserved a "manager's special," expecting to get whatever random car was on hand and needed to go out. This turned out to be a bait and switch technique. The "manager's special" here is a creepy looking 18-passenger van, which no normal person wants to rent. So I was forced to do an upgrade on the spot. Fortunately, the staff was friendly and reasonably helpful, and they gave me a nice luxury SUV for a modest upgrade fee. Still, left a little of a bad taste in my mouth. The other issue is that Avis's software system is just very, very slow an I assume this is the parent company's fault, not the franchisee or whoever is local. Otherwise, they handled things about as well as can be expected given that they operate out of a garage along a super, super busy city street in Midtown Manhattan.But again, to clarify, despite how busy it is, the location is optimized for making getting in and out of Manhattan reasonably easily. You're a straight shot, just a few avenue blocks, away from the fast-moving Henry Hudson Parkway, which will get you OUT of the city quickly. Same thing with returning, beautifully simple.
July 20 · Christie SmytheI was there twice to get two rental cars, which I had both booked online in advance.On one day I had to wait over 30 minutes to get to the counter, because it was very busy in the morning and only one counter was open.On the second day I had to wait for 15 minutes and two counters were open, but the tank of the car we received was almost empty.The employees were very kind and helpful and obviously doing their best, but AVIS should think about deploying more employees in the morning.
July 27 · Solid Snake
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