Dollar Car Rental - Manhattan West 55th St A Level (00601-20) Introduce
Introduction / Overview: Your Trusted, Women-Owned Car Rental Partner in Midtown NYC
For New Yorkers and visitors navigating the fast-paced energy of the city, securing a reliable and convenient vehicle rental is essential, whether for a weekend escape outside the five boroughs or a commercial need within them. Dollar Car Rental’s Manhattan West 55th Street branch, specifically located in the heart of Midtown, provides a full-service solution. What sets this particular location apart is its official designation as a women-owned business, a significant highlight that reflects a commitment to diversity and community within the New York market.
The agency offers a wide-ranging fleet—from economical sedans perfect for Manhattan driving to spacious SUVs for family trips and specialized Cargo Van Rentals for business or moving needs. The mission here is to deliver vehicles and service that meet the unique demands of New York life. While many customers have lauded the exceptional, engaging hospitality from specific staff members, such as Eugene and Charles, the branch has also received complex feedback regarding billing transparency, especially concerning tolls and extra fees. Prospective renters should approach the process proactively, taking advantage of the local presence while thoroughly reviewing all terms and final charges.
Location and Accessibility: Prime Midtown Convenience
The Dollar Car Rental agency is perfectly situated for residents, commuters, and travelers in New York City, particularly those located in Midtown Manhattan. The office address is: 126 W 55th St A Level, New York, NY 10019, USA. This spot places it in a high-demand, commercial area between 6th and 7th Avenues, making it an ideal pickup point for those near Central Park, Rockefeller Center, or the Theater District who are looking to leave the city.
Accessibility is a key priority for this location, which is crucial in a dense urban environment. The branch provides a Wheelchair accessible entrance, ensuring that all customers, regardless of mobility needs, can access the counter easily. While finding parking in Midtown can be challenging, the location notes that Paid street parking is available nearby, though customers should always factor in the typical high cost and scarcity of parking in this part of New York. For those arriving via subway, the location is conveniently near several major lines, allowing for easy access without personal transportation.
Services Offered (Fleet Versatility and Business Solutions)
As a leading Car rental agency, Dollar in Manhattan West 55th St offers a full suite of rental options designed to handle the various transportation requirements of the greater New York area:
- Diverse Passenger Fleet: The inventory typically includes an extensive selection of vehicle classes, such as Economy, Compact, Mid-size, and Full-size cars, as well as an array of SUVs for comfortable, longer-distance travel.
- Specialized Cargo Van Rental: A critical service for city dwellers and businesses, the availability of Cargo Van Rental makes moving, equipment transport, or commercial deliveries significantly easier across the boroughs and surrounding states.
- Flexible Payment Options: For customer convenience, the branch accepts several payment methods, including major Credit cards and Debit cards. Furthermore, it supports modern, fast transactions through NFC mobile payments.
- Toll Solutions: Given the extensive toll roads, bridges, and tunnels throughout the New York and tri-state area, Dollar offers an optional electronic toll collection program, PlatePass. Customers are strongly advised to clarify their toll plan, particularly regarding personal EZPass use in their rental vehicle, to avoid unexpected fees.
- Add-ons and Extras: Typically available rental extras include GPS navigation systems, child safety seats (infant, child, and booster), and liability protection options.
Features / Highlights (Commitment and Value)
The Dollar Car Rental location on West 55th Street stands out in the competitive New York rental landscape due to several unique features:
- Certified Women-Owned Business: Proudly identifies as a **women-owned** enterprise, offering an excellent option for New York residents and corporations that prioritize supporting diverse businesses.
- Active Military Discount: The agency extends special offers and discounted rates to **Active military** personnel, veterans, and their families, acknowledging their service with tangible value.
- Mobility Accessibility: The facility ensures ease of access for all customers with a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** (when an on-site lot is available), focusing on inclusion.
- Midtown Convenience: The prime location in the heart of Manhattan is unbeatable for quick pickups and returns for those traveling outside of NYC or needing a commercial vehicle on short notice.
- Modern Payment Acceptance: Acceptance of **NFC mobile payments** enhances the checkout process, catering to the tech-savvy New York clientele who prioritize speed and efficiency.
Contact Information (Getting in Touch in NYC)
For New York residents, direct contact is often the fastest way to confirm specific vehicle models, current rates, and detailed policies before heading to the Midtown location.
Address: 126 W 55th St A Level, New York, NY 10019, USA
Phone: (212) 586-5452
Mobile Phone: +1 212-586-5452
Due to the complexity of urban rentals, it is always recommended to call the 55th Street branch to confirm operating hours, especially on weekends, and to verify all aspects of your reservation, particularly if booking through a third-party site.
What is Worth Choosing Dollar Car Rental - Manhattan West 55th St
Choosing Dollar Car Rental on West 55th Street is worthwhile for New Yorkers who value exceptional customer service, a convenient Midtown location, and the support of a women-owned local business. The enthusiastic reviews highlighting the "exceptional spirit of hospitality" from staff members like Eugene and Charles demonstrate that this branch can deliver a truly positive, personalized experience, which is a significant advantage in a massive metropolitan area. This focus on individual connection can make the entire rental process smoother and more pleasant. Furthermore, the availability of specialized vehicles like the Cargo Van Rental is a major benefit for anyone in NYC facing moving or commercial transportation needs that a standard car cannot meet.
However, users must be diligent. The detailed negative feedback regarding unexpected charges, particularly surrounding the costly toll program and alleged overcharges for fuel and insurance products, underscores the necessity of clear communication. Renters must explicitly and critically question every charge, especially when using personal EZPass transponders. By confirming the *exact* final rate and the details of all optional services—before signing the agreement—New York customers can confidently leverage the outstanding location, the broad fleet, and the friendly service that makes this women-owned Dollar branch a valuable resource for their transportation needs.
Dollar Car Rental - Manhattan West 55th St A Level (00601-20) Services
Car Rental Agency
- Cargo Van Rental
Dollar Car Rental - Manhattan West 55th St A Level (00601-20) Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- Paid street parking
Dollar Car Rental - Manhattan West 55th St A Level (00601-20) Photos










Dollar Car Rental - Manhattan West 55th St A Level (00601-20) Location
Dollar Car Rental - Manhattan West 55th St A Level (00601-20)
126 W 55th St A Level, New York, NY 10019, USA
Dollar Car Rental - Manhattan West 55th St A Level (00601-20) Reviews
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★ 5★ 4★ 3★ 2★ 1I was fortunate enough to meet Eugene and Charles. Definitely exceptional men with a spirit of hospitality! In this world we live in it's very difficult to find individuals that will engage you and truly want to assist you. It was a honor and a pleasure to meet these gentlemen I wish I lived in New York I would make this location my home!
September 05 · David JonesThe rental was supposed to be $387.17 at time of booking thru Expedia including a $60 Rental Car Protection plan for $60 for a total of $447.17. My bill at the time of pick up was changed to $903.95 and Dollar RAC charged my CC the $903.95 plus $1,104.00?? for I don't know what for? I was forced by Dollar to check-in in advance and in doing so I was tricked into paying for TOLL charges at $27.99/day times 5 days or $139.95. I have my own EZPass transponder BUT when checking in I was informed that I would "still be paying" $19.99/day times 5 days for using my transponder. That was deceitful and untrue. Perhaps, Dollar wants to confuse you into adding the $27.99/day pay so they can "over charge an innocent customer". The day of pickup was HORRIFIC as there wasn't enough cars therefore me and 100s of other customers waited over 2 hours for a car while the sign in the rental office "Dept of Consumer Affairs" stated that the reservation price must be honored as promised and a car given within 1/2 hour of time originally promised. The rental was supposed to be $387.17 at time of booking thru Expedia including a $60 Rental Car Protection plan for $60 for a total of $447.17. My bill at the time of pick up was changed to $903.95 and Dollar RAC charged my CC the $903.95 plus $1,104.00?? for I don't know what for? I was forced by Dollar to check-in in advance and in doing so I was tricked into paying for TOLL charges at $27.99/day times 5 days or $139.95. I have my own EZPass transponder BUT when checking in I was informed that I would "still be paying" $19.99/day times 5 days for using my transponder. That was deceitful and untrue. Perhaps, Dollar wants to confuse you into adding the $27.99/day pay so they can "over charge an innocent customer". The day of pickup was HORRIFIC as there wasn't enough cars therefore me and 100s of other customers waited over 2 hours for a car while the sign in the rental office "Dept of Consumer Affairs" stated that the reservation price must be honored as promised and a car given within 1/2 hour of time originally promised. ISSUES with the car: 1) A/C did not work properly was turning to heat instead of cold on several occasions 2) APPLE Car PLAY - DID NOT WORK and i drove with the phone in my lap to use the GPS. 3) Fuel - I prepaid $46.36 while it was under $30 to fill the tank. I WILL NEVER USE DOLLAR or HERTZ, the parent company and I have written to the Dept of Consumer Affairs about all of the above and have DISPUTED all charges with my Mastercard company. I was unfairly treated for cost and for the condition of the car.
August 07 · Marcella FerrenaThere was no way to reach the agency. The phone sent me to the website. The reservation website sent me to a page with no way to modify a reservation. Customer support sentme back to the reservation website with a promise I'd be able to modify the reservation. Complete disaster and waste of my time. Then the agent tricked me by stating the car downstiars that was ready an hour early was a Mercedes SUV, Then saying she was talking about "a' car, not "your" car. Total BS. She scammed $200 to save me an hour, but wasted 45 min. as the car was not, in fact, ready. So I paid $200 to NOT get the promised car OR to save an hour. Worst customer service I've ever had in 40 years of renting cars
August 14 · David I LevineI booked a vehicle on 9/14/25 with a confirmed reservation, only to arrive and be told there were mysteriously no cars available—except for an “upgrade” at my expense. When I asked staff to contact another location, I was told they were “too busy” and that it was my problem. When I asked to cancel, I was threatened with a fee. This was a blatant bait-and-switch, followed by being handed a car so unsafe the brakes violently shook. I returned it the same day, only to be met with indifference and told to “take it up with corporate.” I was stranded without a safe car for my family, and left scrambling on vacation.The most frustrating part is knowing many customers quietly accept this treatment. I won’t. This experience was predatory, unsafe, and dismissive—nothing I would ever expect from a reputable company. Enterprise and National have never treated me this way, and Dollar has lost my trust for good.Update: Customer service reached out and told me exactly what I already said. I either accepted and got a car or walked away to figure out how to get home. What an absolutely awful and bait and switch company. Buyer Beware!!!
September 15 · Ryan LMy experience with renting from Dollar on this trip was particularly positive. Every aspect of the rental, from pick up in Chicago to drop off in mid-town Manhattan, was handled with a great combination of professionalism and friendly, personable attention. The vehicle was great, perfect for my needs. Really impressive from start to finish.
August 07 · Richard Allen
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