Avis Car Rental Introduce
For travelers flying into or out of Maine's primary transportation gateway, the Avis Car Rental location at the Portland International Jetport (PWM) offers an immediate and convenient solution for vehicle needs. Located right on the airport property, this branch provides the full range of services expected from a major international brand, catering to both the high-volume needs of vacationers exploring the stunning Maine coastline and the specific requirements of local residents.
As a combined Car rental agency and Van rental agency, the Portland Avis facility maintains a diverse fleet designed to handle any type of Maine journey. Whether you need an efficient economy car for navigating the Old Port district, a rugged SUV for a trip up to Acadia National Park, or a spacious passenger van for a group excursion, the on-site inventory is prepared to meet those demands.
The Avis location is specifically structured to offer Onsite services, meaning the rental counter and the vehicle lot are located together, streamlining the process from aircraft to automobile. This convenience is particularly valuable for visitors arriving after a long flight, who appreciate avoiding off-site shuttles and long waits. The facility also boasts long operating hours, often running from early morning until midnight, seven days a week, accommodating virtually any arrival or departure time at PWM.
Despite the clear advantages of location and brand recognition, customers have highlighted certain issues at this branch that potential renters should be aware of. One common concern revolves around pricing transparency and communication. An Avis Preferred member, typically accustomed to fast, smooth service, recounted an experience where a staff member, while friendly, processed a prepaid reservation as a voucher toward a higher-priced rental without clearly explaining the additional charges. The customer noted that the seemingly pleasant "upgrade" resulted in unexpected out-of-pocket costs, emphasizing that even long-time members must meticulously review their final rental agreement before driving off.
Another, more concerning review, which also mentioned this Portland location in combination with Budget (part of the same corporate group), described an "unacceptable" experience involving a vehicle with a service engine light on and an unhelpful, "argumentative, dismissive, and unprofessional" agent. This review strongly underscores the critical importance of staff professionalism and vehicle safety accountability, especially for long-distance drivers. It serves as a stark reminder to all renters—whether they are loyal members or first-time customers—to always prioritize vehicle safety checks, such as confirming engine lights are off and all fluid levels are adequate, regardless of the rental company’s brand standards.
The Avis Car Rental branch is situated directly at the Portland International Jetport, offering the ultimate convenience for air travelers and central accessibility for local residents utilizing the airport facilities. The on-site nature of this location ensures that pickup and drop-off procedures are as efficient as possible.
The official location details are:
1001 Westbrook St, Portland, ME 04102, USA
This address places the agency within the consolidated rental car area of PWM, which is easily reachable from the terminal via short walk. The proximity to Interstate 295 and the Maine Turnpike (I-95) makes for a swift departure to any destination in Southern Maine, be it downtown Portland, Old Orchard Beach, or points north.
In line with providing service for all travelers, the facility ensures excellent physical accessibility:
- Wheelchair Accessible Entrance: The design of the airport rental car area includes fully accessible entrances, facilitating smooth access to the counter for all customers.
- Wheelchair Accessible Parking Lot: Designated, convenient parking spaces are available on-site, providing direct and safe pathways to the rental facility.
As a key player in the Portland travel market, Avis provides a comprehensive set of services to meet the diverse transportation needs of its clientele. The airport location is strategically equipped for both short-term convenience and long-term travel requirements.
The core services available at this Car rental agency and Van rental agency include:
- Car Rental Fleet: Offering a full spectrum of vehicles, including compact and economy cars for solo travelers, mid-size and full-size sedans for families, and SUVs for adventures across Maine’s varied terrain.
- Van and Minivan Rentals: Specializing in rentals for groups, including seven- and eight-passenger minivans, as well as larger 12- and 15-passenger vans, essential for group travel, sports teams, or transporting large numbers of visitors.
- Avis Preferred Services: Providing streamlined, priority service for program members, which can often allow renters to skip the counter and proceed directly to their vehicle for a quicker, more efficient departure.
- One-Way Rentals: Allowing customers to pick up a vehicle in Portland and return it at another Avis location, perfect for extended road trips outside of New England.
- Long-Term and Monthly Rentals: Offering discounted rates for extended periods, ideal for corporate projects, temporary relocations, or lengthy Maine stays.
- Onsite Services: The convenience of having both the rental counter and the vehicles at the airport facility, ensuring a seamless transition upon arrival or departure.
The Avis location at Portland International Jetport is noted for several features that enhance the rental process and cater to specific segments of the traveling public.
- Active Military Discounts: Avis is proud to support the military community by offering Active military discounts and special rates for veterans and their families, providing tangible savings to those who serve. Renters should inquire about specific military programs and required identification at the counter.
- On-Site Parking: For customers arriving in their own vehicle, the availability of On-site parking is a major convenience, offering secure, direct access to the facility and eliminating the hassle of finding remote parking.
- Streamlined Payment Flexibility: The agency provides multiple modern and convenient payment options, accepting all major Credit cards, Debit cards, and NFC mobile payments for quick and secure transactions.
- Direct Airport Access (PWM): Being located directly within the airport’s rental car area means maximum efficiency for air passengers. This Onsite service eliminates the need for off-airport transportation, saving valuable time.
For all reservation inquiries, questions about fleet availability, or assistance regarding a current rental, customers can contact the Portland International Jetport Avis branch directly.
Address: 1001 Westbrook St, Portland, ME 04102, USA
Primary Phone: (207) 874-7500
Mobile Phone: +1 207-874-7500
Choosing Avis Car Rental at the Portland International Jetport means prioritizing convenience and leveraging the benefits of a large, established rental network. For Maine residents needing a quality car while their personal vehicle is in the shop, or for visitors landing at PWM, the on-site location is the single greatest advantage. There is no need to wait for a shuttle; you can simply collect your luggage, walk to the counter, and be on your way to enjoy the rugged beauty of Maine.
The availability of the Avis Preferred program is a significant benefit for frequent travelers, promising the ability to skip the counter and enjoy a truly expedited experience, especially when dealing with the time pressures of an airport environment. For a majority of renters, this feature provides the swift, professional service that is the hallmark of the Avis brand. Furthermore, the provision of generous Active military discounts ensures that those who have served or are currently serving have access to more affordable travel options.
However, the crucial factor in choosing this location must be an awareness of the need for diligent communication. As noted in customer feedback, while the staff is often described as friendly, it is essential for renters to confirm all charges, especially when offered a vehicle "upgrade," and to clearly state if an additional driver is not needed to avoid unexpected fees. This due diligence ensures that the value and convenience of the location translate into a financially transparent and stress-free rental experience. By confirming the final charges and performing a quick safety check of the vehicle before leaving the lot—a best practice everywhere—renters can confidently utilize this highly convenient, on-airport service for all their Maine travel plans.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
1001 Westbrook St, Portland, ME 04102, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1We will never rent from Budget or Avis again.Our experience was unacceptable from start to finish. We rented our car from Bangor, Maine, purchased the toll pass for our drive to Washington, D.C., and were instructed by Budget customer service to pick up the physical transponder in Portland. On the way, the service engine light came on, so we were told we could exchange the car at the Portland Airport location.When we arrived, after a long wait, we were met by an agent named Janc (or Yanc) who was argumentative, dismissive, and unprofessional. He refused to exchange the car, insisted we didn’t need a transponder despite customer service’s directions, and showed zero concern for our safety or experience. His demeanor was combative and disrespectful — the opposite of what any traveler should encounter, especially when driving a long distance in an unfamiliar vehicle.To make matters worse, this unsafe, subpar experience cost nearly 20% more than competitors like Enterprise or Hertz. It’s completely unacceptable that Budget provides inferior service at a higher price point while showing no accountability for vehicle safety or customer care.We expected a straightforward, reliable rental and instead got poor treatment, misinformation, and a car with a check engine light. Budget has lost our business permanently.
October 16 · Kana NgAs an Avis Preferred member, I’ve consistently had smooth and professional rental experiences until this one at the Portland, Maine location.When I arrived, I was greeted warmly by the staff at the kiosk. I had prepaid for my rental online and expected the usual quick and straightforward process. The agent joked about giving me a minivan or an electric car, then told me he would find us something better. When he returned, he handed me the keys and said I’d be happy with the car. The vehicle was clean, ran great, and was larger than what I reserved which I was okay with until I realized what had actually happened.Instead of honoring the prepaid reservation as-is, the agent processed it as a voucher toward a higher-priced rental without clearly explaining that I’d be charged additional fees and taxes. In the end, I paid more out of pocket than expected, despite already prepaying in full (including taxes) through the Avis site.He also nearly added my husband as an additional driver without discussing the additional cost associated with this, which I happened to catch and correct.While the staff was friendly and the vehicle was great, the lack of transparency and misleading upgrade left me feeling like I had been taken advantage of which is a terrible feeling. I’m currently waiting for Avis to resolve this and issue a refund.Please double-check your rental agreement before leaving the lot. This experience was a good reminder that friendliness shouldn’t replace clear and honest communication.
July 08 · Monica M.Rented Avis car from Boston-Logan airport with vibration that shook steering wheel, floor and dash above 60 MPH when driving to Portland, Maine. This was not evident in Boston as speeds were below 55 MPH. Called customer service near Portland for exchange. Phone contact unable to verify my location by giving them rest area name or I-95 mile marker/exit location. Phone contact stated all was needed for exchange at Portland (PWM) was text sent to me. Showing text at PWM exchange counter (17SEP25/1:17PM) insufficient, as attendant (young thin tall man) asked for rental agreement number, so showed e-mail of rental confirmation, yet still attendant unable to find my information even after I provided driver's license and keys to current vehicle.At this point I raise my voice in frustration, when I noticed bearded man behind counter call out to man standing in back of counter. My apology to the young thin tall man for raising my voice. The summoned man (leader/manager? that looks like "Sheldon Cooper" character form "Big Bang Theory" show) came and shouted he was there to protect his employee, and in very condescending way loudly stated he would not engage me. Leader/manager continued to ignore me and loudly state he would not engage when I explained information provided. Leader/manager stated he was not concerned with whatever Avis customer assistant told me on phone. Had to resort to find a piece of paper given at Boston counter showing car location, which had same 4xxxxxxx3 agreement number written on it. This 4xxxxxxx3 number was shown to first attendant in text and e-mail form, yet required a hand written piece of paper be shown to identify rental agreement.
October 17 · Antonio B.I’ve rented monthly cars from Avis for months as a Preferred member with no issues. Always treated fairly and upgraded — until now.This week, the manager and staff berated me, saying my corporate code was “pricing the cars too inexpensively.” How is that my problem as a paying customer? On top of that, the service was rude, dismissive, and felt borderline discriminatory.I was told multiple times to “come back later.” When I returned at 2 p.m., the woman at the counter had one of the worst attitudes I’ve ever seen in customer service. I finally told them to cancel my reservation and went straight to CarMax to buy a car instead.Avis has lost a loyal customer. The only good employees I’ve dealt with there were two young men on visas who actually understood customer service. The current team? Unprofessional and unfit to represent the Avis brand.I’ll be sending this to the Avis C-Suite, the president of Avis, posting across all my media channels (20k+ local followers), and making sure this story is heard widely.
September 27 · Sam PatelIf disappointment is what you’re after, Avis delivers:I reserved a premium car for the day, but was given a full-size vehicle instead. The interior wasn’t clean — the cup holder was sticky. When I asked the representative about the premium car I had reserved, he simply said the Chevy Malibu was the only option available, even though the lot appeared to be full.To make matters worse, the Malibu I received is extremely noisy. My friend even tried closing the moonroof and windows, thinking there might be an opening causing the sound — but no luck.
May 30 · Srinivas Gonti
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