Budget Car Rental Introduce
Budget Car Rental, a nationally recognized name in affordable vehicle rentals, maintains a significant presence in the Wilmington area of Delaware, serving the needs of local users and travelers alike. Specifically located on Philadelphia Pike, this branch functions as a dual-purpose Car rental agency and a dedicated Van rental agency, offering a comprehensive fleet designed to meet nearly every transportation requirement, from a quick weekend trip to a major group outing or family move.
The Wilmington location is equipped to handle a diverse clientele, focusing on offering value and convenience. The available fleet typically spans the spectrum from budget-friendly economy cars to full-size sedans, and crucial for many local groups, a strong selection of multi-passenger vans. This versatility makes it a valuable resource for Delaware families, churches, sports teams, and small businesses requiring temporary, high-capacity transport.
For many customers, the primary appeal of a major rental brand like Budget is the perceived reliability and the structured national support system. However, as with any local service, the experience can be heavily influenced by the specific branch operations. Recent customer feedback suggests that while the corporate office may ultimately resolve issues, prospective renters at this particular 702 Philadelphia Pike location should be aware of reported challenges concerning vehicle availability (specifically for van and truck reservations), billing accuracy, and communication responsiveness, including difficulty reaching the local staff by phone. It is highly recommended that customers confirm reservations directly and re-verify all charges and vehicle conditions upon pickup and return to ensure a smooth transaction.
Despite these operational considerations reported in customer experiences, the branch provides several valuable features. They offer sought-after benefits such as Active military discounts, which is a great benefit for the military community in and around Delaware. Furthermore, the acceptance of both Credit cards and Debit cards for payment opens up their services to a broader range of the local population who may prefer or require using a debit card for a major transaction. This flexibility is a significant advantage in the competitive Wilmington rental market.
- Local Address: The facility is situated at 702 Philadelphia Pike, Wilmington, DE 19809, USA. This address places it directly on a primary thoroughfare, making it simple to find and access from various parts of North Wilmington and the surrounding suburbs.
- Hours of Operation: The operating hours are generally structured around the traditional business week, with reduced hours on Saturdays. Prospective renters should note the importance of returning vehicles during these hours, as after-hours drop-off procedures may have specific restrictions, and the location may not always be open on Sundays. The typical schedule is:
- Monday - Friday: 8:00 AM to 5:00 PM
- Saturday: 8:00 AM to 12:00 PM
- Sunday: Closed (subject to change; always verify with the location).
- Accessibility Feature: A key physical feature of this location is the inclusion of Wheelchair accessible parking lot spaces, demonstrating an effort to accommodate all customers, ensuring ease of access for those with mobility concerns from the moment they arrive.
- Connectivity: The location on Philadelphia Pike offers relatively quick access to I-95, facilitating travel into Pennsylvania or southward into other areas of Delaware, including Newark and Dover.
- Diverse Vehicle Fleet: Offering a complete range of passenger vehicles, typically including:
- Economy and Compact Cars for maximum fuel efficiency and urban driving.
- Intermediate and Full-Size Sedans for comfortable family or business travel.
- Standard, Intermediate, and Premium SUVs for extra passenger and cargo capacity.
- Specialty vehicles such as Minivans (7-seater) and potentially Luxury/Premium cars.
- Specialized Van Rentals: A primary offering as a Van rental agency includes options for large groups, specifically:
- 12-Passenger Vans (such as Ford Transit or similar models).
- 15-Passenger Vans (such as Chevrolet Express or similar models), which are essential for large-scale group transportation, though availability can be limited and should be confirmed in advance.
- Flexible Payment Options: The agency accepts both major Credit cards and Debit cards for reservations and final payment, providing financial flexibility for the renter.
- Dedicated Discounts: The availability of Active military discounts is a significant service, offering reduced rates for active-duty personnel, veterans, National Guard, and Reservists.
- One-Way Rentals: Like most major corporate branches, this location generally supports one-way rentals, allowing customers to pick up a vehicle in Wilmington and drop it off at a different authorized Budget location (subject to availability and fees).
- Comprehensive Vehicle Selection: The capacity to rent everything from a small economy car to a large 15-passenger van from a single convenient location is a major highlight, simplifying logistics for various customer needs, including both personal travel and group events.
- Military-Friendly Savings: Offering Active military discounts is a highly valued feature, providing tangible cost savings for a crucial segment of the Delaware community. This demonstrates a commitment to serving those who serve.
- Accessible Facility: The dedicated Wheelchair accessible parking lot ensures that the facility is physically accommodating and easy to use for all customers, improving the overall accessibility experience.
- Broad Payment Acceptance: The acceptance of both Credit cards and Debit cards for deposits and final payment, a feature not universally offered by all rental companies, provides welcome financial flexibility and convenience for many local users.
- Local Phone Contact: The provision of both a standard and a mobile phone number for direct contact offers multiple avenues for communication, which is important for coordinating pick-ups and addressing potential last-minute changes, although customers are advised to be persistent if the line is busy, as per public feedback.
- Address: 702 Philadelphia Pike, Wilmington, DE 19809, USA
- Phone: (302) 762-4824
- Mobile Phone: +1 302-762-4824
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Budget Car Rental Photos


Budget Car Rental Location
Budget Car Rental
702 Philadelphia Pike, Wilmington, DE 19809, USA
Budget Car Rental Reviews
truckdiscountphonemoney
★ 5★ 4★ 3★ 2★ 1Never again will I rent from this Budget. We needed a 15-passenger van for a function. We called to verify they had one because it is not easy to find a 15-passenger van. They confirmed they will have one. Then we received a phone call to verify a 12-passegnar van two days prior to the rental day. We told them that we rented a 15-passenger van. They assured us that one will be there Saturday morning when picking up. We arrived and there was no 15-passenger van. The manager Gabe said that he will give a discount because of the difficulties we were having. When dropping the new vehicle off that afternoon there was no discount given. He kept saying that he has to discuss this with his territory manager. He promised a phone call Sunday morning. Sunday morning came and no phone call. I called around 1:30 and Gabe had left for the day. I tried calling Monday morning and he was not in yet but as told they were still waiting for a phone call from their territory manager. My husband called later that afternoon and still no answer. I finally get tired of the run around and called the corporate company. They offered me a very good discount and it was taken care of within five minutes of calling. Stay very far away from this place. We were not the only customers that day with difficulties with our rental. Anther couple that same day rented a truck but when arriving to the lot to pick up tier rental, there was no truck on the lot. Terrible place to rent from and no care for their customers!
August 29 · Samantha ShoemakerSingle _worst_ rental experience ever.Reserved weeks ahead of time, my rental was not available on the date/time they claimed. On the day of the pickup, they called in the morning saying I needed to pick it up earlier or drive 30min in the opposite direction to get one at our reserved time, at cost of mileage to me. Opting to save mileage, I took time off work because of their screwed up reservation system. They claimed they'd comp miles because of the mess up (they lied).The rental I was provided was dinged up, marked as having a full tank (it didn't have a full tank) and when I returned it the same day, the bill appeared later with 100 miles extra charged.Get ready, cause this Budget location never picks up their phone and the national line will give you the run around (we need to reach the location - they don't. we need to talk to a supervisor - they don't. the supervisor is in a meeting and will call within 24hrs - they don't). I spent multiple days calling this Budget location then being on hold with the national hotline for hours. I feel they want you to give up and swallow the extra cost.After _two weeks_ of run around, being on hold, and other shenanigans they finally agreed to refund the difference of extra miles charged. No full refund, no additional money off, no coupon discount for future rentals - just a scripted half hearted, 'we're sorry for your inconvenience'. They screwed up the reservation, they screwed up the rental they provided, they screwed up the bill, they screwed up on even giving the semblance of caring about correcting it. I'm am never, NEVER going with Budget ever again. Steer clear.
April 13 · JI called to follow up on toll charges and they hung up on me. Absolute worst service you can imagine.They gave me the wrong information about tolls. They said they it was $3.99 per day plus toll charges. It was substantially more. The bill was supposed to be available within few days and it has been 3 weeks and no sign of the bill. The person on the phone was very rude. Will never patronize them!
February 13 · S. WolfShould have read the other reviews before reserving here. DO NOT USE THIS RENTAL LOCATION!!! I too reserved a truck weeks ago, with a 1 PM pick up time. Arrived at 12:20; place is a ghost town. Doors locked, no employees to be found. No one answering the phone. And the irony is, my truck (at least same size that I attempted to rent?) is sitting in the lot—but no access to keys! Took off work, lease up today, need to move furniture. No answer on local number:; national representative will “send an email; someone will try to call within 2 hours”. National did call back 2 hours later to say that there were no other trucks available within a 40-mile radius. Nothing for this incredible inconvenience besides “sorry, nothing we can do.” Ended up driving to the airport to rent a pick-up truck. HORRIBLE CUSTOMER SERVICE.
May 01 · Susanne KostExcellent customer service and friendly team members. A refreshing experience compared to the poor service tolerated too long at Enterprise down the street. Thank you, Gabe & Jose, for turning my weekly car rentals into a wonderful experience. Keep up the great work!
February 11 · Angela Smoker
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