Budget Car Rental Groton, CT: Vehicles, Discounts, and Airport Proximity

Budget Car Rental Introduce

For residents and visitors navigating the beautiful coastal region of Southeastern Connecticut, a dependable mode of transportation is often essential. Budget Car Rental, located conveniently at 155 Tower Avenue in Groton, CT, serves as a primary local resource for a wide variety of vehicle needs. This location is particularly significant because it is situated right on the grounds of the Groton-New London Airport (GON), providing immediate and easy access for travelers flying into the area, as well as being a short drive for local Connecticut users in Groton, New London, and Mystic.

Operating as both a general car rental agency and a van rental specialist, this Budget location is equipped to handle everything from a quick weekend getaway car to a large passenger van for a group excursion. Whether you're a local resident needing a temporary replacement vehicle, a business traveler visiting Electric Boat or Pfizer, or a family exploring the Mystic Seaport Museum and the coastal attractions, the diverse fleet is intended to offer a vehicle solution tailored to your specific trip requirements.

Understanding the composition of the Groton community, the agency takes steps to provide value and convenience. One notable highlight is the provision of Active Military Discounts. Given Groton's direct proximity to major defense and military installations, this specific benefit is a significant advantage for the personnel and families serving the nation in the region, offering tangible savings on essential transportation. Furthermore, the location is designed with accessibility in mind, featuring both a wheelchair accessible entrance and a dedicated parking lot, ensuring a smoother experience for all customers.

While the convenience of the Groton location is a major plus, as with all large, national rental agencies, customer experience can vary. Prospective customers should note that some general feedback regarding the industry, including occasional long wait times and potential issues with pre-registration systems or supplementary charges, suggests the importance of being fully prepared. It is always best practice to confirm your reservation details, review your final contract carefully, and allow ample time for the pick-up process, especially during peak travel periods. Being a proactive and informed renter is the best way to ensure a seamless experience.

The agency accepts both major credit cards and debit cards for payment, which provides flexibility, though renters using a debit card are strongly advised to check the agency's specific policies regarding required deposits and documentation prior to arrival.

Location and Accessibility

The Budget Car Rental office is strategically located at the Groton-New London Airport (GON), which provides optimal accessibility for both air travelers and local residents.

Address: 155 Tower Ave, Groton, CT 06340, USA

This location offers several benefits for Connecticut users:

Airport Proximity: Being on-site at GON means no shuttle wait times for arriving passengers—the rental counter is typically located within the terminal, with a short walk to the rental car lot.
Groton's Core: The 155 Tower Avenue address places the agency near key Groton hubs and major roads, providing fast connections to Interstate 95 (I-95), which is the principal route for travel up and down the Connecticut coastline, from New Haven to Rhode Island.
Enhanced Accessibility: The facility is committed to serving all customers with ease, offering a Wheelchair Accessible Entrance and a designated Wheelchair Accessible Parking Lot. This attention to physical access removes potential barriers for customers with mobility needs.

Services Offered

Budget Car Rental in Groton provides a comprehensive suite of car and van rental services to cater to the diverse needs of the Connecticut market, including:

Broad Fleet Selection: Rental options range from fuel-efficient economy cars and compact models for city driving and commuting, to full-size sedans and premium vehicles for enhanced comfort on longer trips or business travel.
SUV and Minivan Rentals: A robust selection of SUVs (Intermediate, Standard, Full-Size) and minivans (7-seater configurations) are offered, perfectly suited for Connecticut families and visitors exploring attractions like Mystic Aquarium or the numerous state parks.
Passenger Van Rentals: As a van rental agency, they specialize in larger passenger vehicles, commonly including 12- and 15-passenger vans, which are indispensable for group tours, sports teams, and large organizational outings across New England.
Onsite Services: The presence of on-site services at the 155 Tower Ave location simplifies the pick-up and drop-off process, ensuring staff are readily available to assist with contract completion, vehicle inspection, and general inquiries.
Flexible Payment Options: The agency accepts both Credit Cards and Debit Cards, offering payment flexibility to a wider range of customers, though debit card users should verify specific deposit policies in advance.

Features and Highlights

The Groton Budget Car Rental location offers specific advantages that make it a compelling choice for local users:

Valuable Active Military Discounts: Acknowledging the nearby Naval Submarine Base and other defense facilities, the agency offers discounts to active-duty military personnel, veterans, and their families, providing significant cost savings for this important community segment.
Dedicated Accessibility: The provision of both a Wheelchair Accessible Entrance and Wheelchair Accessible Parking is a commendable commitment to ensuring that the rental experience is inclusive and smooth for all customers.
Convenient Airport Location (GON): The on-site presence at the Groton-New London Airport eliminates the need for external transportation, making the transition from air travel to road travel exceptionally swift and efficient.
Dual Specialization: The agency’s capacity to serve as both a traditional car rental and a specialty van rental provider means customers do not need to seek out different companies for their varied transport needs, offering maximum convenience from a single Groton source.
Onsite Service Model: Utilizing an Onsite Services model means quick access to staff and rental vehicles without the potential complications of off-site or third-party check-in, which enhances the overall customer control over the process.

Contact Information

To check vehicle availability, inquire about current rates, or confirm the specifics of your reservation at the Groton-New London Airport location, please use the contact details below:

Address: 155 Tower Ave, Groton, CT 06340, USA

Phone: (860) 405-8378

Mobile Phone: +1 860-405-8378

It is recommended that customers call the local number directly for the most accurate and up-to-date information regarding hours of operation, vehicle inventory, and required documentation for payment types.

What is Worth Choosing Budget Car Rental

For Connecticut residents and visitors around the Groton, New London, and Mystic area, choosing Budget Car Rental at 155 Tower Ave is highly advantageous due to its seamless blend of convenience, fleet diversity, and community focus. The prime location at the Groton-New London Airport (GON) instantly sets it apart, offering an unparalleled ease of access that minimizes transition time from flight to road. This is particularly appealing for busy professionals and families prioritizing efficiency.

Moreover, the company's dual role as a high-capacity van rental agency ensures that groups, institutions, and businesses have access to 12- and 15-passenger vans—vehicles often scarce in smaller rental outlets. This specialization, combined with a broad range of standard cars and SUVs, means virtually every transport requirement can be met in one place.

The agency's acknowledgment of the local community through Active Military Discounts is a valuable financial incentive for a large segment of the Groton population, a feature that promotes local appreciation and savings. Coupled with the clear commitment to customer accessibility, evidenced by the wheelchair-friendly entrance and parking, Budget provides a well-rounded and considerate rental experience. By choosing this Groton location, users benefit from a major national brand’s large fleet and security, delivered with local focus and convenience. To ensure the best experience, remember to book in advance, especially for specialty vehicles, and verify all details prior to arrival.

Budget Car Rental Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
Credit cards

Budget Car Rental Photos

Budget Car Rental Location

Budget Car Rental

Connecticut Southeastern Connecticut Planning Region Groton Tower Avenue

155 Tower Ave, Groton, CT 06340, USA

Budget Car Rental Reviews

An average rating of ★3 from 32 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Observations of a customer while waiting 2 ¾ hours in line at the Budget rental counter: We flew into Charleston international airport for an extended family weekend. Our flight was on-time and landed at 4:10pm. I went immediately to the rental counter while the fam went to get the luggage. I got to the Budget/Avis counter at 4:15ish. The line was long but there were 3 customer service reps processing everyone. After about an hour waiting and only moving up a few feet, a 35ish year old male came from the back room to let us know the line was our fault. He informed us, the customers waiting, that the long wait was due to more than 1 person per party being in the line and we have not completed the pre-registration. A few people in the front of the line informed him that the pre-registration form link was not working with android phones. It would only allow the form to be properly submitted using an iphone. He elevated it voice more and in a more stern tone informed the 75+ customers waiting it was our fault. He then walked out the automatic doors heading toward the parking garage. I have several points to make on the Budget/Avis employee anger and blaming us:#1 The only people who could follow the pre-registration link were in the very front of the line. Probably 50-75’ away from where many of us were waiting in line.#2 I did the pre-reg the day prior when Budget emailed me the link. It consisted of entering my drivers license and credit card numbers and upon submitting it says “you must provide your drivers license and same credit card at counter at registration”. So it turns out this was a waste of time.#3 The Budget employee who was scolding us because only 1 person needed to wait in the line to register didn’t mention only 1 person needs to wait in line but you’ll need everyone at the counter to provide a drivers license if they are going to drive the rental. Because several of the renters had more than 1 driver they needed to locate the other drivers and wait for them to return to the counter.My observations, continued: Shortly after being scolded and not moving much I put my family in an Uber and sent them to the hotel so I could continue to wait in the line. I watched as the 3 Budget/Avis reps struggled through the rental process at a comically slow snails pace. The younger lady on the left could process a customer the quickest. She averaged about 10 minutes per customer but had a long of 25 min and a short of 6 minutes. The gentleman in the center line averaged 15 minutes per customer with a long of 45 minutes. His average was the longest because he would take a break after helping 1 or 2 customers. He would go to the back room and then to a terminal further way and stare at it. Then walk around looking at other computer terminals and then sit down again without saying a word. The gentleman on the far right had the most difficult situation or just plane back luck. In my nearly 3 hours in line he helped about 4 customers the entire time. I was the fourth! He struggled with unknown troubles processing rentals and with completing the rental process. Lastly, when Budget/Avis senior management retrains the staff at Charleston Airport please find a new way to incentivize your reps. All the customers can see the board that says “King and Queen of Upgrades”. You are rewarding your team on running up charges, begging us to purchase more services and posting the status list in full view of customers. You should be focused on rewarding for GREAT CUSTOMER SERVICE. Budget/Avis management is not doing a good job. 1 star. Your former customer. Marc
October 23 · Marc Mazz
I was told my credit card was not acceptable when I went to pick up the car for my reservation, and even though they provided no service at all I was charged twice totaling over $150. When I contacted customer support they stated they could not find the charges and that there should not have been any. After submitting a screenshot showing the charges I will have to wait a week just for them to look into the matter. No time frame has been offered for how long it might to get the money they fraudulently took back. If you need a car rental, look elsewhere if you dont want to get ripped off.
May 07 · Alexander Brownlee
The woman behind the counter assisting me with my rental refused to keep her mask on properly which tells me she has no regard for the lives around her. My rental contract had to be redone 3 times. I had $600 hold for three contracts on my credit card. When she finally got it right she had to go clean the rental that I was given. She drove it off premise and had it poorly washed. She was gone all of 9 minutes which told me it was not sanitized per cdc standards so I had to sanitize it myself when I got home. She did not do a walk around to check for damage. She made me do it myself and was not going to put the vehicle inspected on the slip. Need I say more.Update: I was charged 3 times on my credit card.
June 20 · J P
Awful service.I tried to modify the payment at the airport location and needed to cancel my current reservation in order to do so. Once I did the gentleman said there were no more cars available. I was literally looking at that car in the parking lot.I was told to call corporate because it was not an issue the store location could handle. Corporate told me that it was the stores responsibility.The man at the counter reassured me that he knew what he was doing because he use to work at corporate and was now the owner of the store I was at. Eventually I was able to get the vehicle and left in a hurry.When I returned the vehicle I noticed that the previous "store owner" had changed the return location to Ohio instead of VA and had not given me a military discount. I called the airport location to have it fixed and was told "too bad, you already signed the paperwork and you have to show proof of military affiliation at the time of pick up". Funny, because I picked up the car while in uniform.Needless to say, the Budget employee in VA looked like a young college student and was able to fix all of my issues in about 3 minutes. Didn't even need to call corporate.The Groton Budget in the airport is the worst car rental location I have ever dealt with. Corporate needs to do some serious re-adjustment at that location.
December 28 · Ryan M
The car and the pick-up were fine, but I tried to return the car shortly before 5 pm on Sunday -- the contract time -- and there was no one there to accept the return. On the advice of a (very nice) airport worker, who was about to lock the doors for the evening, I left the keys on the desk along with contact information. They I called Budget. The clearly clueless Budget "service" agent with whom I spoke kept insisting that I needed to return the car in the morning, ignoring that I had told her that: (1) the attendant clearly left early and (2) I'd left the keys on their desk in a now-locked airport. Really?
August 19 · Lori Fox