Hertz Car Rental - Matteson - S Cicero Avenue

- 21610 S Cicero Ave, Matteson, IL 60443

Introduction / Overview

For residents, travelers, and businesses across the Illinois South Suburbs, Hertz Car Rental at the Matteson location on South Cicero Avenue stands as a key resource for transportation solutions. This neighborhood branch, situated conveniently for local users, specializes in providing a wide selection of quality rental cars and essential commercial vehicles, ensuring you can find the perfect fit whether you need a temporary replacement vehicle, a comfortable car for a leisure trip, or a practical option for hauling cargo.

The recent history of this location is defined by a significant commitment to improving the customer experience. Following a transition in management, the Matteson Hertz branch has undergone a noticeable turnaround, earning high praise for its renewed focus on professionalism and customer-centric service. Customers who once reported negative experiences are now returning to leave glowing reviews, specifically crediting the new management, Ms. Mariela, and team members like Mario, for transforming the atmosphere and efficiency of the operation. This dedicated team ensures that even in situations like having your personal vehicle in the shop, the transition to a rental is as smooth and stress-free as possible.

The overall tone of the Matteson Hertz branch is now defined by helpfulness, as exemplified by experiences where the staff, including Manager Alexia and Mariella, are proactive, knowledgeable, and professional. They are known for having rental vehicles ready upon arrival and clearly explaining all aspects of the agreement, building trust and encouraging repeat business from the local Illinois community. This renewed dedication to service makes the Matteson location a reliable choice for your rental needs.

Location and Accessibility

The Hertz Car Rental branch is strategically located in Matteson, Illinois, offering easy access for residents throughout the South Suburbs of Chicago and neighboring communities. Its placement on South Cicero Avenue, a major local thoroughfare, makes it simple to reach, bypassing the complexity and rush of airport locations.

The physical address for the branch is:

21610 S Cicero Ave, Matteson, IL 60443, USA

The hours of operation for the Matteson location may vary, but they often extend beyond typical business hours to provide maximum convenience for the local community. It is essential to confirm the current operating hours directly with the branch when booking your rental or arranging for pick-up/drop-off.

The branch has taken important steps to ensure it is fully accessible to all members of the Illinois community. The facility is equipped with:

• Wheelchair Accessible Entrance: Ensuring smooth and unobstructed entry and exit for all patrons.
• Wheelchair Accessible Parking Lot: Providing designated parking spaces that comply with accessibility requirements.

This focus on accessibility underscores Hertz’s commitment to serving every customer in the Matteson area with ease and respect.

Services Offered

Hertz in Matteson operates as a full-service car rental agency, delivering a versatile range of rental options and essential features to meet the diverse needs of Illinois drivers.

• Diverse Vehicle Fleet: Customers can select from a comprehensive range of vehicles, including economy cars for cost-effective local travel, intermediate and standard sedans, comfortable SUVs for family trips, and specialty vehicles.
• Cargo Van Rental: Beyond standard passenger vehicles, the location specializes in providing **Cargo Van Rental**, offering practical solutions for small businesses, moving projects, or transporting large items throughout the Chicago Southland area.
• Luxury Car Rental Availability: For special occasions, business travel, or simply an upgraded driving experience, the branch offers access to a selection of premium and **Luxury Car** options.
• Active Military and Government Discounts: Hertz provides special, discounted rates for both official government and military travel, as well as reduced rates for leisure travel for active-duty military, veterans, and government employees.
• Flexible Rental Periods: Rentals are available for short-term needs, such as a weekend trip, as well as extended, long-term rentals for insurance replacements or multi-week projects.
• One-Way Rental Options: Catering to travelers who require flexibility to pick up their vehicle in Matteson and return it to a different Hertz location nationally.
• Insurance and Protection Products: Offering a range of options, including Loss Damage Waiver (LDW) and other protection products, to limit the renter’s financial responsibility in the event of damage or loss.

Features / Highlights

The Matteson S Cicero Avenue Hertz location is highlighted by several key features that enhance its appeal to the local community and ensure a positive rental experience.

• Exceptional New Management and Staff: The branch is currently highlighted for its superior staff, including the new manager, Ms. Mariela, and team members like Mario. The team is consistently described as professional, efficient, and proactive in having rentals ready and explaining policies clearly.
• Dedicated Focus on Vehicle Replacement: The staff's familiarity with local dealerships, such as Ford, indicates an efficient and streamlined process for customers needing a rental while their personal vehicle is undergoing repair or service.
• Active Military Discounts: A core feature that provides significant savings and support for members of the military and government traveling for both official business and personal time.
• Accessibility First: The provision of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot ensures that the facility is welcoming and usable for all members of the community.
• Convenient Commercial Options: The availability of **Cargo Van Rental** directly addresses the needs of local businesses and residents who require larger vehicles for moving and commercial transport, a service not offered by all rental agencies.
• Accepted Payments: Providing flexibility by accepting both **Credit Cards** and **Debit Cards**, though renters should be sure to check specific debit card policies and requirements with the branch prior to arrival.

Contact Information

For Illinois residents ready to book a reservation, confirm vehicle availability, or inquire about the current fleet, the Hertz Car Rental team in Matteson can be reached directly at their South Cicero Avenue location.

Address: 21610 S Cicero Ave, Matteson, IL 60443, USA

Phone: (708) 340-6051

Mobile Phone: +1 708-340-6051

It is always best to call the branch ahead of your visit, especially for specific vehicle needs like cargo vans or luxury cars, to ensure availability and to clarify any details regarding required documentation or payment authorization holds.

What is Worth Choosing Hertz on S Cicero Avenue?

Choosing the Hertz Car Rental location in Matteson, IL, is an excellent decision for any local user who values a **professional, customer-focused experience** above all else. The facility’s recent transformation under new management is a clear sign of a commitment to quality service, turning previous negative sentiment into genuine, five-star loyalty. Customers consistently report a quick, efficient, and friendly process, highlighting the team’s proactive efforts to simplify the rental process, especially for those in stressful situations like car repairs.

Beyond the excellent service, the branch offers practical advantages for the Illinois community:

• Vehicle Diversity: Whether you need a simple economy car, a high-end luxury vehicle, or the specific utility of a cargo van, the diverse fleet caters to nearly every travel and commercial requirement.
• Specialized Savings: The consistent offering of **Active Military Discounts** is a valuable benefit for service members and government employees.
• Guaranteed Accessibility: With a wheelchair accessible entrance and parking, the location ensures that every member of the Matteson community can access their services without issue.

For a dependable rental experience in the South Suburbs, this Matteson Hertz branch offers a combination of fleet choice, essential accessibility, specialized commercial vehicles, and most importantly, a dedicated team ready to deliver top-tier customer satisfaction. Booking online and following up with a quick call to the team to confirm your reservation is the simplest path to joining the growing number of satisfied customers.

Hertz Car Rental - Matteson - S Cicero Avenue

21610 S Cicero Ave, Matteson, IL 60443, USA