Dollar Car Rental - Burbank - Bob Hope Airport Introduce
For California residents and travelers flying into the Hollywood Burbank Airport (BUR), securing affordable and reliable transportation is often the first priority. Dollar Car Rental at 2501 N Hollywood Way in Burbank offers a practical and budget-conscious solution for getting on the road and exploring the entertainment capital and beyond. Situated directly at the airport's car rental center, Dollar provides a diverse fleet of vehicles—from fuel-efficient economy cars perfect for city commutes to SUVs and larger specialty vehicles suitable for a family road trip through the Golden State.
Dollar Car Rental in Burbank is recognized as a Car Rental Agency, focusing on providing straightforward service and value. A notable distinguishing feature is its identification as a Women-owned business, which may appeal to customers seeking to support diverse local enterprises. Additionally, the location is proud to offer Active military discounts, a valuable benefit for those who serve or have served and their families.
The experience at this location is characterized by efficiency in the initial rental process, often praised for seamless, quick pickup with new, low-mileage vehicles. However, it is essential for customers to be aware of potential complications, particularly with returns and specific policy applications, as noted in customer feedback. Instances of confusion over vehicle drop-off procedures, lengthy resolution times for billing issues like deposit releases, and difficulties with staff interpretation of policies—such as the rules regarding adding a spouse as a free additional driver—suggest that customers should be proactive. Always confirm return instructions, be aware of deposit hold policies, and have clear documentation (like a marriage license or official Dollar Express Rewards membership details) ready to ensure a smooth, hassle-free experience.
The Dollar Car Rental facility is strategically located at the transportation hub of the San Fernando Valley: 2501 N Hollywood Way, Burbank, CA 91505, USA. This address places it directly at the Hollywood Burbank Airport (BUR), making it a highly convenient option for all travelers arriving by air. Its position simplifies the start of any California journey, offering quick access to major Southern California destinations.
The airport car rental center location ensures easy access to key freeways, including the I-5, I-134, and the 170, which connect Burbank to Downtown Los Angeles, Hollywood, Pasadena, and the greater Ventura County region. Whether your destination is a movie studio, a corporate office, or a tourist attraction, minimal time is wasted navigating complicated back roads once you drive away from the rental counter.
A commitment to inclusivity and convenience is evident in the facility's design and amenities. The location features a Wheelchair accessible entrance, providing smooth entry for all customers. Additionally, a dedicated Wheelchair accessible parking lot is available, ensuring compliance with accessibility standards and providing necessary convenience for customers with mobility needs.
As a prominent car rental agency at a major California airport, Dollar Car Rental in Burbank provides a core set of services designed to meet a wide range of personal and business travel demands. The emphasis is on delivering good value and a wide selection.
- Vehicle Fleet Rental: Offering an extensive inventory of car classes including Economy, Compact, Mid-size, Full-size, various types of SUVs, Minivans, and select specialty vehicles like Convertibles and Electric Vehicles (EVs), suitable for any California trip from a short city break to a long road trip.
- Flexible Payment Methods: The location accepts major Credit cards and Debit cards for rental qualification and payment. Furthermore, for modern convenience, they accommodate NFC mobile payments (such as Apple Pay or Google Wallet) for fast, secure final transactions. Note that specific restrictions, including credit checks and deposit holds (often up to $500 plus the rental cost for debit cards), may apply when using a debit card for qualification.
- Additional Driver Options: Allows for the addition of authorized drivers, though an additional daily fee typically applies. Notably, the fee for a spouse or domestic partner can be waived for members of the complimentary Dollar Express Rewards program, making joint driving more economical.
- Insurance and Protection Packages: Customers can purchase optional coverage products directly from Dollar, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), and various personal protection plans.
- One-Way Rentals: Offers the flexibility of picking up a vehicle in Burbank and returning it to a different Dollar location, which is ideal for extended California road trips or multi-city itineraries.
The Dollar Car Rental at the Hollywood Burbank Airport stands out for several corporate and local highlights that enhance its appeal to the California consumer.
- Identifies as Women-Owned: This distinction offers customers the choice to support a business identified as women-owned, contributing to diversity within the local commerce ecosystem in Burbank.
- Active Military Discounts: The agency provides valuable savings through its Active military discounts program, often in partnership with organizations like Veterans Advantage. These discounts can include savings on the base rental rate and, for program members, potential fee waivers for additional drivers or underage drivers.
- Debit Card and Mobile Payment Acceptance: Offering multiple methods of transaction, including acceptance of Debit cards for renting (subject to specific security and hold requirements) and modern NFC mobile payments, caters to a wider demographic of customers and ensures a swift checkout experience.
- Focus on Value: Dollar is well-known for providing competitive pricing and good deals, particularly on newer, low-mileage vehicles, making it a cost-effective choice for budget-conscious renters seeking a quality car.
- Airport Accessibility: Prime location at the airport, complemented by both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, prioritizes ease of use for all arriving passengers.
For reservations, questions about vehicle availability, or specific policy inquiries at the Hollywood Burbank Airport location, customers can use the primary contact information provided below:
Address: 2501 N Hollywood Way, Burbank, CA 91505, USA
Phone: (866) 434-2226
Mobile Phone: +1 866-434-2226
While the airport location is known for extended operating hours that typically cover most flight schedules—generally running from early morning (around 5:30 AM or 6:00 AM) until late evening (around 10:30 PM or 11:00 PM) on most days—it is strongly advised to confirm the exact hours of operation for your specific rental day with the provided phone number to ensure a seamless pickup or return.
Dollar Car Rental at Hollywood Burbank Airport presents a strong case for users in California who prioritize cost-effectiveness and convenience, particularly those who are already savvy with finding online deals. Its primary location right on the airport property at 2501 N Hollywood Way is unbeatable for air travelers, offering an immediate transition from plane to car without needing shuttle services or complex logistics.
The identification as a Women-owned business, coupled with the generous Active military discounts (which often include fee waivers for additional drivers and underage drivers for VetRewards members), positions Dollar as a choice that delivers both value and corporate responsibility. Furthermore, its acceptance of a variety of payment methods, including both credit and debit cards for rental qualification and NFC mobile payments for a quick checkout, caters to a broad customer base with modern financial preferences.
However, users should exercise diligence. To ensure the experience matches the initial seamless pickup, renters should take the time to join the free Dollar Express Rewards program to benefit from spousal/domestic partner fee waivers, and always confirm all fees and policy details at the counter. For returns, especially after hours or when the on-site kiosk is un-manned, detailed instructions for drop-off should be clarified directly with the main rental office to avoid confusion and lengthy wait times. By being prepared, customers can maximize the benefits of Dollar’s competitive pricing and convenient airport location, securing a great vehicle for a Southern California adventure without unnecessary fuss.
Dollar Car Rental - Burbank - Bob Hope Airport Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Dollar Car Rental - Burbank - Bob Hope Airport Photos










Dollar Car Rental - Burbank - Bob Hope Airport Location
Dollar Car Rental - Burbank - Bob Hope Airport
2501 N Hollywood Way, Burbank, CA 91505, USA
Dollar Car Rental - Burbank - Bob Hope Airport Reviews
pricephonedeskexplanationinsurancemanagercredit cardcounter30 minutessaving
★ 5★ 4★ 3★ 2★ 1Renting the vehicle and picking it up was painless, easy and quick. I also got a great deal through Priceline and got a nice low mileage almost brand new vehicle with just 350 miles on the odometer at a great price. But as seamless as the rental was, the return was the polar opposite. I returned the vehicle at the airport Dollar location. I wasn't aware that there is a Dollar rental location in the tower by the parking area on the second floor which acts as the main location for Dollar. There is also a kiosk type of "office" in the parking area, which could be manned like it was during the rental of the vehicle, but during the return of the vehicle the kiosk was empty without a living soul present. To add insult to injury, to figure out how to drop off the vehicle, customer service said one thing, and then the main office of Dollar on the second floor kept saying another creating confusion and had me running back and forth from the second floor main office to the vehicle drop off location on the first floor of the parking structure at least 4 times over the course of at least 1.5 to 2 hours, making the return process of the vehicle lengthy and tiresome. And all for a receipt that could have just as easily been emailed to me had I been given better instructions on the return process. Then, Dollar claims to have released the $200 deposit held on my credit card and my credit card never received the release so the $200 deposit wasn't returned to my credit line for 15 days and all I could do was wait.... To be penny smart by saving a few dollars on a car rental, I feel like the work I had to put in far exceeded the savings by using this rental car company. Too much hassle really took the bang out of the buck! Next time, I'll go with Enterprise!
April 26 · J.R. HuettemanOur experience was less than ideal at this location. I’m only doing two stars because everything started off seamless as my wife and I checked out our rental. My wife had booked early through AAA so that we could attend a wedding on time. As we went to add me onto the booking the person checking us out explains that it’ll be a $15 a day extra charge for me to drive. I explain that I am her spouse and that it should be free. She blames AAA and states that because I am not a card holder I can’t be on the rental without the fee. After saying this she confirms with another employee but states that I am my wife’s boyfriend.Preface we are newly weds and are in the process of changing names, etc.Fast forward we find out that Dollar has a membership where spouses are able to be added for free. We both join this program excited that we no longer have to pay the additional cost. After explaining this to them she explains that she doesn’t want to charge us but the system won’t let her. Again, we explain the benefit of the program their company offers (that we joined) and she states they need to speak to a manager.After speaking to her coworker again, they both explain that our last names do not match (we attempt to explain but they cut us off). Along with that we try and show marriage photos (we are also wearing rings, etc.). Finally after a wasted hour she states that if we are married I am allowed to drive no problem. WE TOLD HER THIS THE FIRST TIME. My wife asks her to add me onto the rental since I’m returning, which she responds again that if I’m married I should be able to drive (she then adds me).As we are leaving the coworker she consulted comes up to us and forces us to listen to a lecture from him about how if we aren’t married and anything happens we are liable. We attempt to leave and he holds us there longer to explain the liability if we are not married.We spent an additional hour in this office simply because the employees would not listen to us. They made multiple attempts to overcharge us despite our explanations. All of this was easily explainable. Ultimately, I am disappointed in the waste of time and poor customer service.
June 28 · Travonta HerodTerrible experience- and I rent a lot of cars. This is my third rental just this week (taking my son to football camps and don’t want to put the miles on my car). First experience with dollar and it’s honestly the worst I’ve had. The car was nice- Camry hybrid. Brakes did start grinding when applied, towards the end of our trip. Annoying but not a huge deal. The problem came when I forgot to fill up the car before return. My bad and boy did I pay for that. $75 for half a tank of gas. If that wasn’t bad enough, then they charged me extra taxes on the gas??? Employees were rude and could not explain the extra charges but also refused to correct it. A rental that was originally $50 for one day, with all taxes, turned into $140. That’s almost $100 for half a tank of gas. That feels excessive
June 14 · Amanda TarcaWorst experience ever, nightmare this there are more than 50 customers with confirmed reservation and there is a waiting line of 5 to 7 hrs it's 3:44 am there is no food around and this people don't care. Check the reviews and you wil see Thai situation ocurre every single week.Updated 3:52 am and still no car
February 18 · Andrea SanchezEverything about my experience with Dollar was fantastic. From picking up the car in Oakland to returning it at a different location in Burbank, LA, everything went smoothly. The car was spotlessly clean and in perfect condition. I didn’t have to wait more than 15 minutes to get the car, which was a big plus. The company was fair in all their dealings, and the gentleman at the desk who handled the paperwork was extremely helpful and professional. This has been my best car rental experience so far!
September 18 · Patrik Tokoš
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