MedSafe Transportation

- 2315 W Victory Blvd, Burbank, CA 91506

In the vast, sprawling landscape of Southern California, securing reliable, compassionate, and specialized transportation for medical needs or mobility challenges is a critical service. MedSafe Transportation, located in Burbank, CA, stands out as a dedicated provider of Non-Emergency Medical Transportation (NEMT), ensuring that individuals requiring specialized support can access their essential appointments and personal activities safely and on time. Operating as a comprehensive Handicapped Transportation Service, Transportation Escort Service, Transportation Service, and Wheelchair Rental Service, MedSafe’s mission is to be the trusted link between patients and their required destinations.

The range of services offered reflects a deep understanding of the diverse needs of the community, catering to everyone from seniors needing assistance with personal errands to patients requiring highly specialized stretcher transport for medical treatments. Since 2010, MedSafe has been dedicated to providing a safe, reliable, and comfortable experience. They emphasize using ADA-compliant vehicles equipped with hydraulic lifts or electric ramps and state-of-the-art securing devices to accommodate both manual and electric wheelchairs and gurneys. This commitment to having a well-equipped fleet is central to their promise of secure and dependable transport across Los Angeles County and beyond.

However, potential users, particularly those located in the competitive and high-traffic environment of California, should review all aspects of a provider's operations. While the company highlights its comprehensive service array, which includes everything from doctor visits to long-distance transfers, customer feedback provides a mixed perspective. Some customer reports raise concerns regarding service reliability, specifically detailing instances of significant wait times for post-appointment pick-up and issues with communication. Another review highlighted a concerning episode of reckless driving observed on the 405 freeway. In the critical field of NEMT, where punctuality, safety, and clear communication are paramount for patient care and peace of mind, prospective clients should weigh the company’s extensive service offerings against the need for consistent, reliable execution, especially concerning scheduling and road safety.

Location and Accessibility

MedSafe Transportation is centrally located in the heart of the San Fernando Valley, making it a convenient base for servicing a wide area of Los Angeles County.

The operational address is: 2315 W Victory Blvd, Burbank, CA 91506, USA.

This location on Victory Boulevard is easily accessible and provides efficient road access to major medical centers, rehabilitation facilities, and residential areas throughout Burbank, Glendale, and the greater Los Angeles region. This strategic positioning is ideal for minimizing travel time for patients moving to and from various appointments and destinations.

In recognition of the mobility challenges faced by many of their clients, MedSafe Transportation has ensured their physical office and service processes adhere to high accessibility standards. These features are essential for a transportation provider catering to individuals with disabilities and seniors:

• Wheelchair accessible entrance: The facility provides a smooth and easy entry point for all clients, whether ambulatory or using a mobility device.

• Wheelchair accessible parking lot: Designated and spacious parking ensures safe transfer between personal vehicles and the transportation service fleet.

• Wheelchair accessible seating: Ensuring comfort and accommodation within the waiting areas of the facility.

• Restroom: Available amenities for the convenience and comfort of clients and their companions before and after their journey.

The commitment to an accessible environment is a core component of the compassionate service they aim to provide to the California community.

Services Offered

MedSafe Transportation’s primary expertise lies in non-emergency transportation, offering a comprehensive suite of services that goes well beyond simple curb-to-curb transit. Their full range of offerings ensures that nearly every scenario requiring assisted or specialized mobility transport is covered.

• Specialized Medical Transport: Includes Non-Emergency Medical Transportation for Ambulatory, Wheelchair Transport (Round-Trip Wheelchair Transport), Non-Emergency Gurney Transportation, and Non-Emergency Stretcher Transportation, utilizing ADA-compliant vehicles with hydraulic lifts or electric ramps.

• Medical Appointment Coverage: Comprehensive transportation to and from Dialysis Appointments, Chemotherapy Treatments, Doctor Visits, Medical and Dental Appointments, Physical Therapy, Pulmonary and Cardiac Rehabilitation, Therapy Sessions, and Treatment Sessions.

• Facility Transfers: Handling of Hospital Admissions And Discharges, transportation to Assisted Living Facilities, Nursing Facilities, Rehab Facilities, and Medical Centers.

• Personal and Social Errands: Providing Accessible Transportation for Family Events, Family Functions, Shopping Trips, Grocery Shopping, and Personal Errands, promoting client independence and connection to the community.

• Specialized Transport Logistics: Offering Securely Transport, Door Services (often referred to as 'door-through-door' to ensure clients are assisted from inside their residence to inside their destination), Long-Distance Medical Transportation (including across state lines), Delivery Service, Medical Courier Services, and Transportation For Seniors.

• Additional Services: Includes Transportation escort service, Drug Testing transport, and access to GPS Tracking technology for monitoring of vehicle location.

Features / Highlights

MedSafe Transportation highlights several key features that contribute to its standing as a specialized service provider in the competitive California market, focusing on both vehicle amenities and client-focused policies.

• Veteran and Military Support: Offers Active military discounts, a commendable feature that provides financial relief to servicemen, women, and their families requiring assisted transport services.

• Inclusivity Commitment: The company is proudly designated as an LGBTQ+ friendly and Transgender safespace, ensuring a welcoming, non-discriminatory, and respectful environment for all clients and staff.

• Specialized Fleet: The vehicles are ADA-approved, custom-equipped with side or rear-mounted hydraulic lifts or electric ramps, and feature state-of-the-art securing devices for both wheelchairs and stretchers to maximize safety and comfort.

• Comprehensive Transport Capabilities: The ability to provide Non-Emergency Gurney Transportation and Non-Emergency Stretcher Transportation in addition to standard wheelchair and ambulatory services positions them as a full-spectrum NEMT provider.

• Wide Range of Destinations: The services extend beyond medical appointments to include personal errands and family events, allowing clients greater freedom and a higher quality of life.

• Long-Distance Transport: The provision of Long-Distance Medical Transportation, including transport across state lines, serves a critical need for California residents seeking specialized care far from home or relocating for medical purposes.

Contact Information

For scheduling reservations, discussing complex long-distance transfers, or inquiring about specific service needs for you or a loved one in the Southern California area, direct contact is essential. MedSafe Transportation emphasizes its availability to work closely with family members, case managers, and healthcare professionals to coordinate effective transportation.

Address: 2315 W Victory Blvd, Burbank, CA 91506, USA

Phone: (818) 569-2222

Mobile Phone: +1 818-569-2222

Clients are advised to make reservations in advance, especially for specialized gurney or long-distance transport. Based on customer feedback concerning communication and waiting times, clients should ensure they confirm all scheduling details and follow the company’s stated policy on call-in procedures for post-appointment pickups.

What is Worth Choosing

What makes MedSafe Transportation worth considering for California residents, particularly those in the Los Angeles area, is its sheer breadth of specialized, non-emergency transportation services and its stated commitment to inclusivity. The company excels in providing a truly comprehensive mobility solution, covering everything from simple grocery trips to complex, long-distance medical transfers requiring gurneys. The ADA-approved, lift-equipped vehicles and the staff’s training in assisted and door-through-door services are undeniable assets for seniors and individuals with disabilities, offering a level of support that goes beyond a standard taxi or rideshare service.

Furthermore, the explicit policies as an LGBTQ+ friendly service and the offering of an active military discount demonstrate a commendable dedication to serving diverse and often underserved segments of the community.

However, clients must be aware of the mixed feedback regarding operational consistency. While the service menu is excellent, reports of extended wait times and lapses in communication following appointments must be a factor in the decision-making process. For critical medical appointments, clients should proactively discuss and confirm the exact protocols for timely pick-up and utilize the provided phone numbers for real-time communication. Ultimately, MedSafe offers robust, specialized transportation infrastructure—a valuable resource in Southern California—but users should prioritize clear scheduling and communication to ensure a seamless experience.

MedSafe Transportation

2315 W Victory Blvd, Burbank, CA 91506, USA