Art Med Trans, Inc.

- 3022 N Hollywood Way, Burbank, CA 91505

For residents and healthcare providers across the sprawling Los Angeles region, reliable non-emergency medical transportation (NEMT) is far more than a simple ride—it's a critical link to necessary care and daily life. Art Med Trans, Inc., a respected transportation service based in Burbank, CA, specializes in this essential field, offering a crucial lifeline for those who require specialized assistance. They provide dedicated transportation for individuals who are non-ambulatory (wheelchair bound), those who require gurney transport, and ambulatory patients who need a higher level of care and door-to-door service than a standard taxi or rideshare can provide.

Located centrally in Burbank, Art Med Trans is positioned to serve the vast and diverse needs of Southern California’s population, ensuring patients can safely and comfortably reach their destinations. The company focuses on the patient's experience, recognizing that a clean vehicle, a punctual arrival, and a courteous driver—like the one noted in a positive customer review—are just as important as the mechanics of the transport itself. Their professional approach aims to remove the logistical barrier that transportation often presents to those managing medical conditions or mobility challenges in the busy Los Angeles metropolitan area.

However, like all transportation providers operating in the high-stress environment of Southern California traffic, safety and driver conduct are paramount concerns. A review specifically mentioned witnessing a driver engaging in unsafe traffic maneuvers, a matter that any professional transportation service must actively address through rigorous and continuous driver training programs. Customers rely on NEMT providers not only for their accessibility features but, most critically, for a safe journey. Prospective users are encouraged to communicate any concerns regarding driver behavior directly to the company to help maintain the highest standards of safety and professionalism on California's roads.

Art Med Trans, Inc. is strategically situated in the city of Burbank, providing a central hub for dispatching accessible vehicles throughout Los Angeles County and surrounding areas.

The physical address for their operations is: 3022 N Hollywood Way, Burbank, CA 91505, USA.

This location places the service provider in the heart of the San Fernando Valley, with excellent freeway access via the I-5, CA-134, and US-101. This centrality is vital for minimizing response times and efficiently managing the complex logistics of non-emergency medical transport across a wide service area that includes healthcare centers, hospitals, and residential areas from Hollywood to the Valley and beyond.

The facility itself and the service model prioritize accessibility for all customers. Key accessibility features include:

• Wheelchair accessible entrance: Ensuring smooth access to their office for administrative or scheduling needs, though most interactions are handled remotely.
• Wheelchair accessible parking lot: Providing designated, easily navigable parking spaces for visitors.

Art Med Trans, Inc. specializes as both a Handicapped Transportation Service and a general Transportation Service with a medical focus. Their offerings cover a wide range of essential transport needs, categorized by the level of care and the destination:

• Non-Emergency Medical Transportation (NEMT): The primary focus, providing scheduled rides for medical needs that do not require an ambulance.
• Modalities of Transport:
  • Wheelchair Transportation: For non-ambulatory patients who can sit upright.
  • Gurney Transportation: For patients who are bed-bound or unable to sit up for medical or comfort reasons.
  • Ambulatory Transportation Service: For patients who can walk but require door-to-door or specialized assistance.
• Specific Trip Types:
  • Doctor’s Appointment and Medical Appointments
  • Hospital Transfers and Hospital Discharges
  • Patient's Transportation to Rehabilitation Centers and Skilled Nursing Facilities
  • Transport to and from Nursing Home and Adult Day Care Facilities
• Service Levels:
  • Address Pick Up and Drop Off: Standard point-to-point service.
  • Door Service: Assistance from the interior of the home or facility to the vehicle door and vice versa.
  • Stair Chair: Utilization of specialized equipment to safely move individuals up or down stairs when elevators are unavailable or the patient cannot use them.
• Extended and Personal Travel:
  • Long Distance Travel for specialized care out of the immediate area.
  • Transportation for Family Gatherings and Religious Services, ensuring participation in important personal events.
  • Ancillary tasks like Drug Pick up (medication retrieval).
  • General Healthcare Services transport.
• Safely Transport: A commitment to professional and secure transport protocols for all passengers.

Art Med Trans, Inc. emphasizes several features that distinguish their offering within the competitive Southern California NEMT market, primarily focusing on patient comfort and administrative reliability:

• Comprehensive Mobility Coverage: They are equipped to handle a full spectrum of non-emergency mobility needs—from ambulatory passengers to those requiring specialized Gurney and Stair Chair assistance. This versatility means one call can cover nearly all non-life-threatening transport scenarios.
• Bilingual Customer Service: As noted by a customer, the presence of drivers who speak fluent English and Russian is a significant benefit in the culturally and linguistically diverse Los Angeles area. This helps ensure clear communication, reducing patient stress and improving the overall quality of care.
• Focus on Cleanliness and Punctuality: A recurring positive theme in customer feedback, highlighting that drivers maintain clean vehicles and strive for on-time arrival, which is critical for medical appointments where even a few minutes can matter.
• Wide-Ranging Service Destinations: Unlike services focused solely on hospital shuttles, Art Med Trans extends its safe transport services to include important personal and social destinations, such as family gatherings and religious services, supporting a patient's full quality of life, not just their medical needs.
• High Standard of Customer Service Skills: The personal and professional demeanor of their best drivers contributes significantly to a comfortable experience, offering reassurance to patients who may already be facing health-related anxiety.

The company maintains a straightforward and accessible contact structure to facilitate immediate scheduling and inquiries across their service region:

Corporate Office Address: 3022 N Hollywood Way, Burbank, CA 91505, USA

Toll-Free Phone: (800) 560-9005

Mobile/Alternate Contact: +1 800-560-9005

The provision of a single, easy-to-remember toll-free number for both primary and mobile contact ensures that patients, family members, or facility staff can quickly reach the dispatch team when coordinating crucial transport details. Given the nature of NEMT, this immediate and consistent point of contact is a vital component of their reliability.

Art Med Trans, Inc. is a worthwhile choice for California residents seeking comprehensive and compassionate non-emergency medical transportation primarily because of their exceptional breadth of service, reliable specialized equipment, and strong commitment to the patient experience. The service covers a full spectrum of needs—from simple ambulatory transport to complex Gurney and Stair Chair transfers—meaning they can remain a patient’s single, reliable provider through changing mobility requirements. For elderly patients or those with chronic conditions, having one trusted contact who manages all transport logistics to medical appointments, rehabilitation, and day care facilities is an invaluable asset.

Furthermore, the documented positive experiences regarding the courtesy, punctuality, and vehicle cleanliness strongly indicate a professional culture focused on patient comfort and dignity. This high-touch service is what truly differentiates a medical transport provider from a generic taxi service. The ability to accommodate special requests, such as multilingual drivers, and to provide transport for personal events like family gatherings underscores their commitment to the patient’s overall well-being.

While the concerning review about unsafe driving warrants the recommendation for the company to maintain strict safety oversight and continuous driver training, the core value proposition of Art Med Trans—reliable, accessible, and comprehensive NEMT solutions—makes them a strong and important resource for the mobility-challenged population of the greater Los Angeles area. Their specialized focus ensures that getting to healthcare and maintaining quality of life doesn't have to be a source of stress.

Art Med Trans, Inc.

3022 N Hollywood Way, Burbank, CA 91505, USA