Avis Car Rental Introduce
For residents and visitors looking to navigate the diverse landscape of Southern California, a reliable vehicle is essential. Avis Car Rental, a globally recognized name in mobility solutions, offers a key location right in the heart of Burbank, California. Situated strategically at 2501 N Hollywood Way, this branch serves as an ideal starting point for trips ranging from daily commutes in the San Fernando Valley to weekend excursions along the beautiful California coast or into the majestic Sierra Nevada mountains.
As a leading car and van rental agency, the Burbank Avis location is dedicated to providing a wide selection of well-maintained vehicles and professional, efficient service. Whether you're a local needing a temporary vehicle, a studio professional on a short-term contract, or a traveler flying into Hollywood Burbank Airport (BUR), Avis aims to streamline your rental experience. The team understands the pace and demands of life in the greater Los Angeles area, striving to get you on the road with minimal fuss.
Customer experiences, as with any major service provider, can vary significantly. While some customers have reported challenges related to vehicle swaps, billing, and communication between different departments—a reminder to always confirm all details directly with the local branch and keep clear records of all transactions, extensions, and vehicle conditions—others consistently praise the professionalism, understanding, and accommodation demonstrated by the local management and staff, even during peak travel periods like holiday weekends. This duality highlights the importance of proactive communication from the customer's side and the strong efforts of individual staff members at the Burbank location to ensure customer satisfaction.
The Avis Car Rental branch is positioned for maximum convenience in the Burbank area, making it a prime choice for airport pickups and easy regional travel. Its address is 2501 N Hollywood Way, Burbank, CA 91505, USA. This places the facility within the immediate vicinity of the Hollywood Burbank Airport (BUR), making it exceptionally convenient for fly-in customers. The proximity to a major travel hub is a significant benefit, reducing the complexity and time required for airport transfers.
Accessibility at this location is a priority. The facility is equipped with features designed to accommodate all customers, including those with mobility challenges. You will find a Wheelchair accessible entrance, ensuring smooth entry into the premises. Furthermore, a dedicated Wheelchair accessible parking lot is available, allowing for convenient and safe parking for individuals requiring accessible spaces. The location also offers On-site parking for quick drop-offs and pickups.
The location on N Hollywood Way provides direct access to major roadways, including the I-5 freeway and the 134 freeway, which are critical arteries connecting Burbank to Hollywood, Downtown Los Angeles, Pasadena, and the broader Southern California region. This strategic location minimizes travel time upon leaving the rental facility, allowing you to quickly begin your journey, whether heading to the entertainment studios, a business meeting, or a California adventure.
As a full-service car and van rental agency, the Avis Burbank location provides a comprehensive array of options tailored to various transportation needs. Their core offering goes beyond just providing a set of keys, incorporating various convenience and coverage services.
- Car Rental Agency Services: A diverse fleet of vehicles ranging from economy cars for fuel-efficient city driving to comfortable sedans, premium/luxury vehicles, convertibles for cruising the California highways, and various sizes of SUVs for family and adventure travel.
- Van Rental Agency Services: Specific vehicle options for group travel, commercial use, or moving needs, including minivans and larger passenger vans.
- Onsite Services: Direct, in-person assistance with reservations, vehicle pick-up, drop-off, and modifications to your rental agreement.
- Optional Rental Products: Add-ons like Loss Damage Waiver (LDW), Extended Roadside Assistance, GPS navigation systems, and e-Toll collection devices (for automated toll payment in California's express lanes and bridges).
- Flexible Payment Options: Acceptance of multiple payment types for final charges, including major Credit cards, Debit cards, and modern methods such as NFC mobile payments (like Apple Pay or Google Wallet), making the transaction process swift and convenient.
- Long-Term Rental Options: Programs available for customers needing a vehicle for extended periods, such as a month or longer, often with flexible terms.
- One-Way Rentals: Availability of one-way rental options, allowing customers to pick up a vehicle at this Burbank location and return it to a different participating Avis location (fees and availability may apply).
The Avis Car Rental branch in Burbank distinguishes itself with several key features and corporate highlights designed to provide value and accommodate diverse customer needs. These benefits contribute to a more inclusive and cost-effective rental experience, especially for specific groups within the community.
- Active Military Discounts: A significant highlight is the availability of discounts for military personnel. Avis offers programs specifically for active duty military, veterans, National Guard and Reservists, and their families. These discounts, which can be substantial, are a valuable benefit for those who serve or have served, making their personal or official travel more affordable.
- Excellent Accessibility Features: A strong commitment to accessibility is evident through the provision of a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring that the services and facility are easily usable by customers with mobility requirements.
- Diverse and Updated Fleet: Offering a wide range of vehicle classes, including Electric Vehicles (EVs), from compact cars to luxury sedans and specialty SUVs, allowing customers to choose the perfect vehicle for traversing California’s unique terrain and cities.
- Convenient On-Site Parking: The availability of general On-site parking simplifies the process of picking up or returning a vehicle.
- Modern Payment Acceptance: The acceptance of NFC mobile payments alongside traditional credit and debit cards highlights the company's commitment to modern, quick, and secure transaction methods.
For making reservations, inquiries about availability, or addressing immediate concerns regarding a current rental, customers can reach the Avis Car Rental Burbank location using the following information:
Address: 2501 N Hollywood Way, Burbank, CA 91505, USA
Phone: (818) 566-3001
Mobile Phone: +1 818-566-3001
It is always recommended to call the local number directly for the most accurate information regarding hours of operation, vehicle availability, and specific location policies, especially when dealing with time-sensitive matters like extensions or unexpected changes to your travel plans.
Choosing Avis Car Rental in Burbank, CA, especially for those in the Southern California area, offers several compelling advantages that make it a worthwhile option for both leisure and business travel. The single most important factor is its strategic positioning. Being located at the Hollywood Burbank Airport (BUR) vicinity means travelers landing in the area can quickly and easily transition from plane to car, which is a major time-saver in the sprawling Los Angeles metropolitan area.
Secondly, the commitment to accessibility is a key differentiator. The provision of a wheelchair accessible entrance and parking lot demonstrates an effort to serve the entire community, ensuring a stress-free experience for customers with specific mobility needs. This focus on inclusivity makes it a reliable choice for a broad customer base.
Furthermore, the availability of active military discounts is an outstanding feature that provides tangible savings and recognition for those serving the country, making it a preferred option for military families and veterans in California. The combination of a diverse vehicle fleet—including specialized vans perfect for moving or group outings to places like Universal Studios or Dodger Stadium—and modern payment options, including NFC mobile payments, rounds out the offering. While challenges may occasionally arise, as noted in some customer feedback, the presence of dedicated and highly-rated managerial staff, such as “Onassis,” suggests a local commitment to problem resolution and exceptional service recovery, which is critical in a high-volume airport-area operation. For exploring all that California has to offer, from the coastal drives to the mountain retreats, Avis provides the essential vehicle and convenience to start your journey right.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
2501 N Hollywood Way, Burbank, CA 91505, USA
Avis Car Rental Reviews
pick upcounterdeskcheck inreceipttankLAXprepaidterminal30 minutes
★ 5★ 4★ 3★ 2★ 1Had the worst experience with Avis in Burbank from beginning to the end! Firstly, they gave me the wrong car, which security stopped me at the gate, had me return back and swap the car for a dented car with scratch marks and circles and X’s that were marked indicating damage from the previous driver. I called the number they gave to extend my rental, but no one answered my calls. I called customer service since I didn’t know where else to call. I extended my car, got charged for it, went back to return it and AVIS Burbank said my car was never extended. They charged my card an extra $1,000+. Now I have to spend my time fixing a mistake caused by a team that does not communicate with each other! Their customer service is an independent company they hired as it was mentioned to me and because of that they have communication problems (front desk & customer service). I am not going to pay out of pocket for the inconvenience you have caused me!
May 30 · Haik KirakossyanI had a great experience at Avis Burbank over Memorial Day weekend. I came in to without any notice to exchange a car I had picked up at another local location, and the staff was incredibly helpful from the start—clearly explaining where to park and where to go. We were assisted right away, and the manager, Onassis, was especially understanding and accommodating. Despite limited car availability, he still managed to find a replacement for me. I also noticed how professionally he handled other customers with different issues, making sure everyone was taken care of. This was truly some of the best customer service I’ve received. Thank you, Avis Burbank!
May 24 · AmyDo not use. Booked a reservation through Costco for the next day. Called in the morning to let them know we would be about 30min late. The guy on the phone told us that we need to wait an additional 1hr 30min so he can clean the car, and he was going to call and cancel us anyway. He then proceeded to blame us for making the reservation through costco after their office was closed. And said it's our fault. Don't list a vehicle as available if it isn't. We cancelled and went to enterprise, who always has cars ready as scheduled time, and great customer service. Never use this Avis.
September 05 · Becka CravenFriendly staff. The vehicles they have are mostly late model but base vehicles.I had a base model Kia Sportage and the drivers seat was so uncomfortable with absolutely no lumbar support.
May 07 · Kevin WangI rent from them often, but this last time the car was filthy inside and out. There were broken and missing pieces. I did not have a walk thru when I picked up the car but I did take photos of the damage. When I returned the car I advised of the damage and told them I have photos of when I picked up the car, they said don’t worry about it. A week later I get a charge for damages $250. I reached out with no response. Extremely disappointing.
August 08 · Maggie McFadden
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