Payless Car Rental Introduce
Welcome to your comprehensive guide to Payless Car Rental in Burbank, California. For residents of the Golden State or visitors flying into the Los Angeles area, finding a reliable and economically sound vehicle rental is often a top priority. Payless Car Rental, operating as both a dedicated car rental agency and a van rental agency, is positioned to serve the diverse transportation needs of the greater Los Angeles region. Known for offering competitive pricing, this location caters to travelers looking for value without compromising on their mobility throughout Southern California's bustling landscape. Whether you are in town for a quick business trip, a family vacation to nearby attractions, or need a commercial van for local moves, Payless provides various options to get you on the road.
The goal of this guide is to provide California users with clear, factual, and engaging information about the services, location, and key features of the Payless Car Rental branch situated near Hollywood Burbank Airport (BUR). Navigating the rental process should be straightforward, and understanding the offerings in advance helps ensure a smoother pickup and drop-off experience as you begin or end your journey in the vibrant communities of Burbank and Los Angeles.
The Payless Car Rental facility is strategically located at 2501 N Hollywood Way, Burbank, CA 91505, USA. This address places it within the consolidated rental car area serving the Hollywood Burbank Airport (BUR). While technically near the airport, it is important for customers to note the specific layout of the rental car hub. Customer reviews indicate that all rental car counters, including Payless, are situated past the main terminal and parking structure. This means travelers must be prepared for a substantial walk from the terminal to the rental car counters. For convenience, the airport facility provides people-mover walkways along the long corridors; however, users should be aware that occasional maintenance, as noted in customer feedback, can require walking the entire distance.
The rental car facility itself is described as relatively new and very clean. Upon arrival at the counter, the service is generally quick. Once the paperwork is complete, customers take a short elevator trip to find their rental car already pulled up and waiting, offering a streamlined final step to beginning their drive. A key feature of this location is its commitment to accessibility. It is equipped with a Wheelchair accessible entrance and a Wheelchair accessible parking lot, making it easier for all customers to utilize their services.
Payless Car Rental offers a variety of services designed to meet different personal and business travel needs, focusing on affordable rates and diverse fleet options. These services are typical of a major car rental provider, ensuring comprehensive coverage for most customer requirements.
- Vehicle Rental: Core service offering a wide range of vehicles, from small economy and compact cars (like a Kia Rio or similar) for city driving, to intermediate, standard, and full-size sedans (such as a Toyota Corolla or similar).
- Van Rental: Specialized service providing larger capacity vehicles, including Minivans (like a Chrysler Pacifica or similar) and Passenger Vans (such as a Ford Transit 12- or 15-Passenger Van or similar) ideal for family trips, group travel, or commercial use.
- SUV and Premium Vehicle Rental: Offering various sizes of SUVs (Intermediate, Standard, and Premium) and more luxurious vehicles for customers needing extra space or a higher-end travel experience in California.
- Pre-paid Reservation Options: Allowing customers to book and pay in advance, which can often secure a more favorable rate compared to counter rates.
- Payment Flexibility: Accepting various forms of payment to complete transactions, including major Credit cards, Debit cards (subject to specific terms and verification, which may include a credit check), and NFC mobile payments.
- Additional Rental Products: Customers can typically add optional products to their rental, such as GPS navigation systems, child safety seats, and extended roadside assistance for greater peace of mind during their California road trip.
- Insurance and Protection Options: Offering various protection products, like Loss Damage Waiver (LDW) and Supplemental Liability Insurance (SLI), to help protect the renter against unexpected costs for damage or injury claims.
The Payless Car Rental experience in Burbank is defined by several features that appeal to cost-conscious and convenience-seeking customers. These highlights help differentiate their offering in the competitive Los Angeles area market.
- Economical Pricing: The primary draw for many customers is the economical and competitive pricing. Reviewers often mention getting a "great price" and finding the rental "very economical," highlighting the company's focus on budget-friendly travel solutions.
- No Hidden Fees Commitment: Positive customer feedback frequently points out the relief of having "no hidden fees," allowing customers to travel with "piece of mind" knowing the price agreed upon is the price paid. This transparency is a significant advantage.
- Active Military Discounts: A valuable feature for service members and their families, Payless offers Active military discounts, providing a tangible benefit to those who serve.
- Helpful Staff at Counter: The on-site staff at both pickup and drop-off are often described as very helpful, contributing to a smooth and positive interaction despite the process being housed in a shared facility.
- Modern, Clean Facility: The rental car hub at 2501 N Hollywood Way is noted for being a relatively new and very clean environment, which enhances the overall customer experience.
- Variety of Vehicle Types: With vehicle types including compact cars, SUVs, and various vans, the agency provides a wide selection to fit different travel group sizes and cargo needs. Examples of vehicles provided include a Chevrolet Trailblazer.
- Debit Card Acceptance: While subject to verification and a credit check, the ability to use Debit cards as a form of payment at participating locations offers flexibility to many users, although a higher authorization hold may be required.
To make reservations, inquire about vehicle availability, or receive assistance, customers can contact the Burbank location directly using the information below.
- Address: 2501 N Hollywood Way, Burbank, CA 91505, USA
- Phone: (818) 565-5576
- Mobile Phone: +1 818-565-5576
For travelers and local California residents considering a rental, Payless Car Rental in Burbank offers a compelling value proposition. The primary reason for choosing this agency is the significant focus on budget-conscious rental solutions. Customers consistently report finding the rental process economical, which is a key factor when planning travel in the often-expensive Southern California area. The commitment to straightforward pricing, with positive reviews mentioning the lack of unexpected fees, builds a level of trust that is highly valued in the rental industry.
Furthermore, the dedicated active military discounts make this location a preferred choice for military personnel. The convenient proximity to the Hollywood Burbank Airport (BUR) car rental hub, although requiring a walk from the terminal, means easy access for air travelers arriving in Los Angeles. While the walk to the counter is noted, the process is quick once you arrive, and the clean, modern facility ensures a professional experience. If you are looking for an economical vehicle, be it a compact sedan for solo travel or a van for a group excursion across California, and appreciate transparent pricing and helpful staff, Payless Car Rental is a strong candidate for your next Los Angeles-area mobility solution.
Payless Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Payless Car Rental Photos







Payless Car Rental Location
Payless Car Rental
2501 N Hollywood Way, Burbank, CA 91505, USA
Payless Car Rental Reviews
priceairportcheckfeescountercallemailmoneyscamthe terminal
★ 5★ 4★ 3★ 2★ 1Great price for my Chevrolet Trailblazer today.I'm going to post a separate review about the rental car hub at Burbank Airport under separate cover. Just know that all of the rental car companies are located past the terminal and parking structure. You have to walk quite a distance to get to the rental car counters. There are a couple of people mover walkways along the way. It didn't help that one of them was broken on our trip to pick up our rental car.The photo below shows one of 3 or 4 long corridors you walk before reaching the rental car counters.The facility itself is relatively new. Very clean. Once arrived, service was pretty quick. A short trip on the elevator and our rental car was already pulled up, waiting for us...
August 27 · Mark KarrWas provided a nice rental vehicle. Staff was very helpful at pick up and drop off the price of this rental was very economical and allowed me and my family to travel with piece of mind. There were no hidden fees and I will definitely always rent with this rental company
December 11 · Day Manriquezi will never rent another car from this companyI rented a Tesla 3 here, and the car was in good conditionthe first red flag that i ignored was the rear tire needed a little air and the psi light was on, no big deal... so i thoughti enjoyed the car. i took great care of the car. i returned it fully charged. the rear tire pressure light kept turning on so i just keep refilling the tire pressure, no big dealthe day i returned the car, i had it washed and cleaned on the inside. i mentioned to the attendant that i had some trouble with the rear tire and that it should be checked out because i had to keep refilling it.i come back from my vacation maybe 2 weeks later, and i am charged $80 for "emergency rental assistance" i never had any rental assistance at all, i never called, i never needed roadside help. i spoke with customer service, they apologized and they provided me a refund.maybe a month later, i was charged 3 times $30 for repairs. i did not call the company to dispute this because this was almost a month a half ago, i disputed the claim with my credit card company and actually had to cancel my card and ordered a new to prevent any future fraudulent claims that this car rental company made.i do not recommend this car rental company because i see that others experienced the same issue. fraud is rampant heretheir prices are the lowest and with reason because of all the headaches that come with their sketchy charges
October 15 · LI was unable to find an easy solution to contact Payless regarding a non-injury auto accident I was involved in. The website link was dead. Payless is owned by Avis Budget Group. I filed a report via Avis website and never received any type of a response. Few days later, I had an issue with one of the rear tire that was leaking and repairable. Again, I was unable to reach anyone to address my request to have the tire replaced with a pre approval process. Now, I have to drive 40 minutes to return the vehicle and then additional drive back to my office.
January 20 · Todd HutchingsI've rented from here multiple times to always average service and fine cars, but this time was horrifying.Worst part: a food wrapper was left in the drivers' side door, making me assume the entire car hadn't been cleaned. I'd already driven too far to return it, and I'm appalled new COVID cleaning guidelines aren't being followed.Speaking of, employees need to be trained to follow these guidelines. The man who helped me at the counter was taking his mask on and off the entire time he was helping the person in front of me. After asking him to wear his mask, he responded rudely, but complied. Also, there is a sign at the front that says employees will wear gloves and use the plastic barriers, none of which he was doing. If there wasn't a customer at the other counters, other employees decided they didn't need to wear their masks in this public space...3rd: my car check engine light turned on TWICE. I returned the first car, then on my way back the check engine light turned on again in the new vehicle! I was driving the speed limit and wasn't pressing the vehicle's performance.
July 27 · Sasha Snow
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