National Car Rental Introduce
Planning a trip to the vibrant Los Angeles area, or simply need reliable transportation while in California? National Car Rental's location at the Hollywood Burbank Airport (BUR) facility offers a professional, convenient, and high-quality car rental experience. Strategically positioned in the heart of the media capital, this agency serves as an excellent starting point for business travelers, tourists exploring Southern California's attractions, or local residents requiring a temporary vehicle. Known for its focus on efficiency and customer loyalty, National Car Rental aims to provide a swift and seamless process, ensuring you spend less time at the counter and more time enjoying the Golden State.
The Burbank branch of National Car Rental is more than just a typical agency; it identifies as a women-owned business, demonstrating a commitment to diversity and community involvement in the local California market. This location is part of a broader network recognized for its dedication to excellent service, a sentiment echoed by long-time customers who consistently praise the equal treatment and quality experience received, regardless of one's loyalty status. Whether you are unfamiliar with the sprawling Los Angeles area or are a seasoned traveler, National Car Rental provides the safe, reliable, and clean vehicle necessary to make your journey unforgettable.
The exact address is 2501 N Hollywood Way Ste 2, Burbank, CA 91505, USA.
This prime location places the agency right within the immediate vicinity of the Hollywood Burbank Airport (BUR), formerly known as Bob Hope Airport, simplifying the transition from air travel to road travel. For arriving passengers, the facility is easily accessible, typically requiring travelers to follow signs to the Rental Car Return on the Southeast corner of the airport facility and proceed to the designated National area on the second floor. For local pick-ups, the proximity to major thoroughfares in the Burbank and North Hollywood areas makes it a straightforward drive.
In line with a commitment to serving all members of the California community and visitors, the facility is designed with accessibility in mind. They feature a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that the rental process is comfortable and convenient for every customer.
- Onsite Services: The facility provides full-service rental transactions and customer support directly at the Burbank location.
- Diverse Fleet Selection: The available fleet typically includes a wide range of vehicle types to suit any trip. Options in the greater US network often include:
- Economy, Compact, Midsize, Standard, and Full-Size Sedans (e.g., Toyota Corolla, Chevrolet Malibu).
- SUVs (e.g., Nissan Rogue, Chevrolet Equinox) and Minivans (e.g., Chrysler Pacifica) for families or group travel.
- Specialty vehicles like Convertibles (perfect for a drive up the Pacific Coast Highway), Luxury Sedans (e.g., Audi A4, BMW 3 Series), and sometimes even Electric or Hybrid models.
- Trucks and Vans, including larger Passenger Vans, for various hauling or group transport needs.
- After Hours Return: For added flexibility, customers can utilize the after-hours return service by parking the vehicle in the designated return space on the second floor and placing the keys in the National drop box, which is a major convenience for late-night or early-morning California flights.
- Flexible Payment Options: Accepted forms of payment include major Credit Cards, Debit Cards, and NFC mobile payments, making transactions quick and modern.
- Drop & Go Service: A feature that streamlines the return process, especially for Emerald Club members, often involving a convenient email receipt after drop-off.
- Refueling Options: Customers are typically offered choices on how to handle fuel, such as prepaying for fuel or allowing the agency to refuel the vehicle upon return.
- Women-Owned Business: This branch is proudly identified as a women-owned business, supporting local economic diversity and community values.
- Active Military Discounts: A significant highlight is the availability of discounts for active military personnel, offering tangible savings and showing appreciation for service members.
- Emerald Club Loyalty Program: This industry-leading program offers speed, choice, and rewards. Benefits can include:
- Bypassing the counter and choosing your own car (Midsize and above) from the Emerald Aisle or Executive Area (for elite members), paying only the Midsize rate.
- Earning credits toward Free Rental Days (often requiring as few as 5 to 7 credits depending on status).
- No Second Driver Fees for family members or business associates who are authorized drivers.
- Exceptional Customer Consistency: Customer reviews highlight the consistent quality of service received, noting that even those who have lost their high-tier elite status are treated with the same respect and quality service as weekly business travelers. This focus on treating every renter equally is a key value proposition.
- Commitment to Accessibility: Features like the wheelchair accessible entrance and parking lot ensure the facility is welcoming and functional for all customers.
Address: 2501 N Hollywood Way Ste 2, Burbank, CA 91505, USA
Phone: (833) 679-2054
Mobile Phone: +1 833-679-2054
Customers consistently share stories of excellent, on-time service and reliable vehicles that make their California journeys, whether business or leisure, seamless and safe. As one customer mentioned, the good service and safe, nice car made a trip "unforgettable." Another long-time renter highlighted the consistent quality of service, stating, "It doesn’t matter if your a business traveler that rents weekly or an average customer that only needs to rent once a year you will get treated with the same respect and quality service." This dedication to customer-first values, paired with special considerations like military discounts and full accessibility, ensures that every Californian and visitor can start their journey on the right foot. For a stress-free transition from the airport to the open road in a quality vehicle, National Car Rental in Burbank is the smart choice.
National Car Rental Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
National Car Rental Photos










National Car Rental Location
National Car Rental
2501 N Hollywood Way Ste 2, Burbank, CA 91505, USA
National Car Rental Reviews
aisleemerald clubpick upexecutiveSUVterminalcheckbusiness tripcountergate
★ 5★ 4★ 3★ 2★ 1Good service nothing more to say ! On time, car was nice and felt safe for two girls unfamiliar with Los Angeles. It made our girl trip and reunion unforgettable !!
September 01 · Elodie “Eelod” UI have been renting from National for over 20 years. I traveled every week for business and had Executive Elite status. Obviously I was treated good due to my status. I had health issues and had not traveled for almost 3 years and lost my Executive Elite status. I took a trip last week and rented my car from National. Even though I had no elite status I was treated the same as I did while traveling weekly. It doesn’t matter if your a business traveler that rents weekly or an average customer that only needs to rent once a year you willGet treated with the same respect and quality service.
July 07 · Ford Chasevery nice service and great cars! The very kind and cheery asian man was also a highlight of my day, he was very cheery and made my day with his attitude. “Yellow means gooooo 😄”
October 20 · kcIt was not a good experience with one of the Frontline Manager there Fernando. I have been an Executive member here for over a decade, never ever experienced this type of haraasament at any National car rental except here at Burbank with him. Fernando should not be customer facing employee in this organization. He does not understand customer service, nor does he have empathy. I booked a car 2-3 days in advance, car was issued to me but upon checkout, i was told that because of shortage "you should find another car on your own or leave with your disabled parents and service dog" this arrogance and no customer skills will not take him any further in his career, definitely needs coaching, perhaps from his counterpart Hassan, thinking to take my business elsewhere, he wasted our time being stubborn and egoistic where as Hassan, the other manager resolved it in matter of minutes.
August 30 · Rajit KhannaRecently when grabbing a rental car, wasn’t able to choose my car. Since I booked Emerald Aisle, Executive, I should have been able to choose any car, and when asked why I wasn’t able to choose any of the available cars, the National Rep said I was only allowed the car he gave me. Never had issues before but was not happy with this trip.
September 07 · John Moore
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