Dollar Car Rental - Roanoke - Blacksburg Regional Airport

- 5202 Aviation Dr NW, Roanoke, VA 24012

For residents of Virginia and visitors arriving at the Roanoke-Blacksburg Regional Airport (ROA), having immediate access to reliable transportation is paramount for navigating the scenic Blue Ridge region. Dollar Car Rental, located directly on-site at the airport terminal, provides a convenient and well-known option for securing your vehicle. This article offers a detailed, factual overview of the Dollar Car Rental branch at 5202 Aviation Dr NW, highlighting its fleet diversity, commitment to military families, convenient payment methods, and specific customer service experiences to help you plan your next rental with confidence.

The convenience of an airport location is often balanced by the demand for quick and efficient service, particularly after a flight. Dollar Car Rental at ROA aims to meet this need by offering a wide array of vehicles, ranging from economical sedans perfect for solo travel or business trips to larger SUVs and vans suitable for family vacations in the Virginia mountains. While the agency has received praise for its accommodating staff, it is essential for renters to manage expectations regarding vehicle condition, a point noted in customer feedback.

As a major national brand operating within the local Virginia economy, this branch integrates global standards with local customer needs. The combination of an easily accessible location and a variety of vehicles ensures that whether you are flying in for business or starting a family adventure, your car rental needs are addressed promptly and effectively.

The most significant advantage of this Dollar Car Rental location is its premier position within the Roanoke-Blacksburg Regional Airport (ROA) terminal. This eliminates the need for shuttles or off-site travel, ensuring a seamless transition from your flight to your rental car.

The precise address is: 5202 Aviation Dr NW, Roanoke, VA 24012, USA.

The location is literally "in terminal," meaning customers can generally walk directly from the baggage claim area to the rental counter. The operating hours at this airport location are typically extensive to accommodate flight schedules, often running from 7:00 AM to as late as 11:59 PM every day of the week, though specific times should always be verified prior to booking. Key accessibility features are integrated into the location’s design:

• Wheelchair accessible entrance: Ensuring easy access to the rental counter for all customers.
• Wheelchair accessible parking lot: Providing designated parking for accessible vehicle pickups and returns, often located near the terminal entrance.
• On-site parking: The facility offers on-site parking for the rental fleet, meaning your vehicle is just steps away once the paperwork is complete.

For customers with mobility issues, an added layer of service is available, as evidenced by a customer review where a staff member personally retrieved a vehicle for a customer having trouble walking. This personal touch highlights the dedicated effort of individual staff members at this Virginia location.

Dollar Car Rental at ROA offers a comprehensive range of vehicles and services designed to cater to both the leisure traveler and the business professional flying into Virginia. As a Car Rental Agency, their core offerings are extensive and flexible.

• Diverse Vehicle Fleet: The agency typically stocks a full spectrum of car classes, ensuring availability for different needs and budgets. This includes:
  • Economy, Compact, Mid-size, and Full-size sedans (such as Nissan Altima or Chevrolet Malibu).
  • A wide selection of SUVs, including Small (Nissan Rogue), Mid-size (Jeep Compass), and Full-size SUVs (Nissan Armada or similar).
  • Specialty vehicles like Convertibles (Ford Mustang), Minivans (Chrysler Pacifica), and even Luxury/Premium classes.
• Military and Government Programs: Dollar offers special discounted rates and benefits for U.S. government officials and military service members, both for official government travel (competitive rates, unlimited mileage, free LDW/CDW) and leisure travel (preferential rates, a bonus 5% off retail rates, free car-class upgrade).
• Flexible Payment Options: The branch accepts multiple forms of payment for convenience: Credit cards, Debit cards, and modern NFC mobile payments. Renters using a debit card should be aware that credit checks and an incidental hold are typically required upon pickup.
• Optional Extras: Customers can enhance their rental with various add-ons, including Child/Infant/Booster seats and GPS rentals, subject to an additional daily charge.
• Express Programs: Complimentary membership to the Dollar Express Rewards program is often offered to government and military travelers, helping members skip the line and earn rewards.

The Dollar Car Rental location at the Roanoke Airport boasts several distinct features and highlights that are particularly attractive to the Virginia user base.

• Identifies as Women-Owned: This location proudly Identifies as women-owned. By choosing this branch, Virginia patrons have the opportunity to support a woman-led business within the national framework, contributing positively to local economic diversity.
• Active Military Discounts: The agency is highly supportive of the military community, offering numerous benefits and Active military discounts through programs like Veterans Advantage (VetRewards), providing a 5% discount on car rentals and fee waivers for additional/underage drivers.
• On-Airport Convenience: Being located directly at the terminal (ROA) is a massive highlight. This proximity ensures the fastest possible car collection and return, a critical factor for travelers on tight schedules.
• Modern Payment Integration: The acceptance of NFC mobile payments (such as Apple Pay or Google Pay) provides a quick, secure, and touchless payment option at the counter, streamlining the final step of the rental process.
• Noted Staff Excellence: While fleet cleanliness has received mixed reviews, the human element of service is consistently praised. Reviews highlight individual staff members for being "very helpful," "just the best," and going above and beyond to assist customers, especially those with special needs.

For general inquiries, reservations, or to arrange special services like driving aids for disabled renters, the Dollar Car Rental branch at ROA can be reached using the contact details below. For the fastest service, it is recommended to have your reservation number ready.

• Address: 5202 Aviation Dr NW, Roanoke, VA 24012, USA
• Phone: (866) 434-2226
• Mobile Phone (Customer Service): +1 866-434-2226

For travelers flying into the Roanoke-Blacksburg Regional Airport, Dollar Car Rental is worth choosing primarily for its unbeatable on-airport convenience and its demonstrated commitment to key customer segments within the Virginia community.

The fact that the rental counter is located inside the airport terminal is the agency’s most compelling logistical feature, saving significant time and hassle upon arrival and departure. This convenience is coupled with a strong financial and social commitment: the distinction as a woman-owned business provides an excellent opportunity to support local diversity, while the extensive Active military discounts show genuine value for service members and their families flying through ROA. The availability of a diverse fleet, including everything from compacts to SUVs and specialty vehicles, ensures that nearly every need is met from a product standpoint.

However, potential renters should proceed with awareness. While the individual customer service can be stellar—with staff members going out of their way to assist customers, especially those with mobility issues—the agency has received critical feedback regarding the cleanliness and cosmetic condition of some vehicles (e.g., dirty seats, significant scratches). Therefore, customers should always inspect their assigned vehicle thoroughly before leaving the lot and request an alternative if the cleanliness standards are not met. By utilizing the excellent service of the on-site staff, confirming the vehicle’s condition at pickup, and taking advantage of the military discounts, this Dollar location remains a highly practical, fast, and socially responsible choice for your airport car rental in Southwest Virginia.

Dollar Car Rental - Roanoke - Blacksburg Regional Airport

5202 Aviation Dr NW, Roanoke, VA 24012, USA