Enterprise Rent-A-Car Introduce
For residents of the District of Columbia, particularly those in the Northwest quadrant and the surrounding neighborhoods, having a dependable and accessible car rental resource is crucial for weekend getaways, business travel, or simply when their personal vehicle is out of commission. The Enterprise Rent-A-Car branch located on Georgia Ave NW serves as a vital neighborhood hub, offering a full range of car and van rental services tailored to the unique demands of D.C. life.
As a leading Car rental agency and Van rental agency, Enterprise is known for its extensive fleet and commitment to customer service, often making it a preferred choice over other major competitors like Avis, Budget, and Hertz, as noted by local customers who cite consistently good rental experiences, helpful staff, and smooth check-in/return processes. This neighborhood location aims to bring the quality and breadth of a major national brand directly to the community, offering a convenient alternative to the busy airport locations.
Whether you are planning a trip out of the city to explore the Mid-Atlantic region, need a spacious van for moving or group transport, or require a temporary replacement vehicle for insurance purposes, the Georgia Ave NW location strives to provide a solution that is both professional and efficient. While occasional customer feedback mentions challenges with vehicle availability during peak times—a common issue in high-demand urban areas—the overall aim is to provide reliable transportation and support the local D.C. community's mobility needs.
The strategic positioning of this Enterprise branch makes it exceptionally convenient for D.C. residents who prefer not to navigate the airport congestion of DCA or IAD just to pick up a rental car. Located directly in a bustling neighborhood corridor, accessibility is a core advantage:
Address: 5013 Georgia Ave NW, Washington, DC 20011, USA
The location’s accessibility features are a notable highlight, ensuring that the services are available to all members of the community. The facility provides a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating a commitment to accommodating customers with mobility needs.
This neighborhood branch offers direct lines of communication for easy booking, inquiries, and customer support. Customers can rely on the following contact information:
Phone: (202) 451-2148
Mobile Phone: +1 202-451-2148
As a full-service car and van rental provider, the Georgia Ave NW location typically offers a comprehensive suite of vehicles and policy options. While inventory can fluctuate, the core services available generally include:
- A wide selection of vehicles ranging from fuel-efficient Economy and Compact cars (ideal for navigating and parking in D.C.) to Standard and Full-Size Sedans.
- Specialized vehicles, including SUVs, Minivans, and Passenger Vans (up to 12 or 15-passenger options) for group travel or larger hauling needs, operating as a dedicated Van rental agency.
- Optional protection products, such as the Damage Waiver (DW) and Supplemental Liability Protection (SLP), allowing renters to manage their risk on the road.
- Flexible payment options, accepting major Credit cards, Debit cards (subject to specific rental requirements), and modern NFC mobile payments for fast transactions.
- Additional driver policies, often allowing a renter's spouse or domestic partner who meets all requirements to be an authorized driver at no extra charge.
- Policies allowing for travel throughout the United States and Canada, providing freedom for D.C. residents planning cross-country or extended Northern road trips.
- One-way rental options, enabling customers to pick up a vehicle at this neighborhood location and drop it off at another Enterprise branch, which is highly valuable for travelers or those moving.
- A focus on maintaining a modern fleet, ensuring that the vehicles are in good condition, as frequently praised in customer reviews.
The Enterprise Rent-A-Car branch on Georgia Ave NW stands out as a top choice for D.C. residents due to several key features and customer-centric policies. These features make it a reliable and attractive option over its competitors:
- Dedicated Discounts: The agency offers specific benefits for those who serve the nation, including Active military discounts, a valuable offering for the large military and government community in the Washington, D.C. area.
- Accessibility Commitment: The provision of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot underscores the branch's commitment to inclusive service for all D.C. residents.
- Payment Flexibility: Accepting Credit cards, Debit cards, and NFC mobile payments provides maximum convenience for a diverse customer base.
- Neighborhood Convenience: Its location away from the major airports makes it an excellent choice for local renters seeking quick, hassle-free pickup and drop-off, a critical factor in a dense urban environment.
- Vehicle Diversity: Operating as both a car rental and Van rental agency ensures they can meet standard passenger needs as well as specialized group or cargo transport requirements.
While the convenience and high-quality vehicles are often celebrated by long-time customers, recent feedback reminds local users to employ best practices when renting. To ensure the best experience, D.C. renters should confirm their reservation details the day before, especially during periods of high demand, to mitigate any potential issues with vehicle availability. The vast majority of customers report positive interactions, noting the staff’s helpfulness and the smooth operation of the process, indicating that this Enterprise branch is generally a trustworthy option for their temporary transportation needs in the District.
Enterprise Rent-A-Car Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5013 Georgia Ave NW, Washington, DC 20011, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 19 out of 10 times I've had a good rental experience. The cars have been in good condition (broadly speaking), helpful staff, smooth check in and return process. I would rather rent a car here than with the other major companies (Avis, budget, Hertz) with whom I've had way worse experience
September 30 · Gabriela LuqueIf you expect to have a car available at your scheduled pick-up time don’t rent at the Georgia Ave Enterprise location. I have been renting from this location for quite some time due to its neighborhood convenience. However, the past two times renting have been atrocious experiences and I will no longer be renting from this location. The morning of for both rentals I received a call that they did not have a car available for the time of my pick up. Both times they called me less than 1 hour before I was supposed to pick-up. The support they provide is lackluster, and their branch manager, Kayla White, is incompetent. I don’t know how two months in a row you have no cars available for scheduled pick-ups. Shame on me for giving them a second chance that they didn’t deserve.
September 18 · Erica LokenWe have experienced repeated issues with this location's service, and the level of incompetence is frankly unacceptable. Despite receiving multiple confirmations through email, text, and even a phone call the day before, our reservations have twice resulted in no vehicle being available upon arrival. No alternative solutions were provided on either occasion.To make matters worse, Kayla White, the branch manager, assured us they would follow up by phone, but we never received any calls. This demonstrates a serious lack of professionalism and accountability. Other employees we’ve spoken to at the location have been apologetic and polite, but it doesn’t make up for the fact that Enterprise is unable to fulfill the reservation they confirmed.If you need a vehicle and expect your reservation to be honored, avoid this branch entirely. There is no sign of reliability.
September 18 · Madison UnderwoodMy experience at the Georgia Ave branch under Kayla White, the branch manager, was one of the worst I’ve had.She was profiling us from the start and made the entire process unnecessarily difficult. She invented new “requirements” for using a debit card that are not listed anywhere on the Enterprise website or in their published policies. When I asked for clarification, she was rude, dismissive, and condescending. This behavior is completely out of alignment with Enterprise’s mission of making the rental process simple, fair, and customer-focused.Thankfully, not every location operates this way. The Bladensburg Rd. branch is a perfect example of how Enterprise should treat its customers—kind, thoughtful, and genuinely helpful. The contrast between the two locations could not be more stark.If Enterprise truly values its customers, it needs to address the unprofessional conduct at the Georgia Ave location. No customer should walk away feeling disrespected, profiled, or subjected to made-up rules.
August 27 · Nicole OlaniyiA hairline crack in the back windshield was not noticed during the initial inspection by either the agent or myself. During the rental period, when i shut the door and put my foot on the brake (prior to even touching the start button), the entire back windshield shattered. It was shocking. The only explanation is a hairline crack that eventually reached a tipping point. They insisted on charging me and my insurance over $700. This price was ridiculously high and I had to pay $250 toward my deductible. They refused any responsibility when it was actually ALL their responsibility. Very, Very disheartening and costly. I will never use them again. They actually MADE money on it as most back windshields do not cost that much!Also bad was the entire set up process. I had reserved a car on the phone with them a week in advance as my car was being worked on. When I arrived at the appointed time, the only thing they had for me was a massive 4x4 truck which would not fit in either my work or home parking spaces (I live and work in the middle of Washington, DC where space is premium). I had to wait over an hour for them to get me a regular car...and the agent was actually annoyed with me that I would not take the truck...but this is a minor compliant compared to the ridiculousness of the windshield.
August 28 · Sidney Binks
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