Enterprise Rent-A-Car

- 19300 LaGrange Rd, Mokena, IL 60448

For residents across the Chicago Southland area of Illinois, navigating transportation needs, whether for daily life, emergency vehicle replacement, or planned travel, often requires a reliable car rental partner. Enterprise Rent-A-Car, situated in Mokena, IL, is a local neighborhood branch aiming to provide comprehensive vehicle and van rental services to the community. Positioned with the backing of a nationally recognized brand, this location strives to offer the convenience of a diverse fleet alongside local management and support. As a key resource for those in Mokena, Frankfort, Orland Park, and Tinley Park, the branch focuses on making the car rental process as straightforward as possible.

However, the experience at any local branch is largely defined by the professionalism and courtesy of its staff. While Enterprise as a company maintains high standards, customers have noted significant inconsistencies at this specific location. Reports from local users indicate instances of what they perceive as unprofessional behavior, including unexpected changes to confirmed reservations and a lack of problem-solving support when issues arise. One customer, planning a family trip, expressed extreme disappointment and the resulting cancellation of their vacation due to a time change on a reserved vehicle. Another reviewer, who identified as a Director of Sales in a large organization, criticized the management's aggressive and hostile demeanor, which they felt was contrary to foundational customer service and business trust principles.

These serious customer concerns highlight the importance of service excellence in the competitive Illinois market. While the business is identified as women-owned—a positive trait that contributes to economic diversity—the foundational service interactions appear to be challenging for some local patrons, raising crucial points for potential renters to consider before booking.

The Mokena Enterprise Rent-A-Car branch is strategically located to provide accessible service to the far South and Southwest suburbs of Chicago. The address, 19300 LaGrange Rd, Mokena, IL 60448, USA, places it on a major roadway (LaGrange Road), making it easy to reach from Interstate 80 or local Illinois routes. This centralized location is convenient for residents throughout Will County and parts of Cook County, minimizing travel time for vehicle pick-up and return.

In terms of physical access, the facility is designed to be inclusive, offering essential features for all customers. These accessibility provisions include a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. Furthermore, the branch provides ample on-site parking, ensuring a hassle-free experience for customers driving their own vehicle to the location before switching to a rental.

As both a Car rental agency and a Van rental agency, the Mokena Enterprise branch offers a robust range of rental services designed to meet diverse short-term and long-term transportation needs for the Illinois community. The core services are:

• Diverse Vehicle Fleet: Offering various classes of cars, including fuel-efficient economy and compact cars for general travel, mid-size and full-size sedans for comfort, and a selection of SUVs (standard, full-size) for family and cargo capacity.
• Van and Minivan Rentals: Specializing in larger vehicles, the branch provides minivans, often like the Chrysler Pacifica or similar models, ideal for family vacations or group outings, as well as passenger vans (8, 12, and 15-passenger options) for large group transportation, subject to specific policies.
• Truck Rentals: While the core branch focuses on cars and vans, it serves as a gateway to Enterprise's truck rental services, which can include pickup trucks and commercial vans for business or moving purposes.
• Insurance and Replacement Rentals: Assisting customers whose vehicles are in the shop after an accident, the branch manages replacement rentals, often coordinating directly with insurance carriers.
• One-Way Rental Flexibility: Allowing customers to pick up a vehicle in Mokena, IL, and drop it off at another Enterprise location across the state or country, providing flexibility for non-local travel.
• Rental Protection Options: Providing various add-on products such as Damage Waiver (DW), Extended Protection, and roadside assistance, allowing customers to tailor their rental agreement to their risk tolerance.
• Fuel Options: Offering convenient options for refueling, including a Prepay Fuel option, the We Refill service (where the branch refills and charges the customer), or the You Refill option before return.

The Mokena Enterprise branch possesses several features and policies that are intended to be advantageous for customers in Illinois:

• Active Military Discounts: A recognized policy across Enterprise, this location honors military and government leisure travel discounts, typically offering a five percent reduction off base rates for active-duty personnel, veterans, and retirees, with specific contracted rates for official government travel.
• Women-Owned Business Status: The branch proudly identifies as women-owned, contributing to the local Mokena business landscape and appealing to customers who wish to support diverse leadership.
• Comprehensive Accessibility: Features like the wheelchair accessible entrance and parking lot ensure the branch is compliant and welcoming to all members of the Illinois community requiring rental services.
• Convenient Payment Methods: Accepting a variety of modern payment forms, including major credit cards, debit cards, and NFC mobile payments, providing flexibility for customers at the counter.
• On-Site Parking: Providing a designated area for customers to safely leave their personal vehicles while they use the rental, which is a valuable convenience in the busy Chicago suburbs.
• After-Hours Service: A key drop box is available for after-hours returns, giving customers the flexibility to conclude their rental outside of standard business hours, though responsibility for the vehicle remains until inspection the following business day.

For local inquiries, to confirm a reservation, or to speak directly with a team member about specific rental needs in the Mokena area:

Address: 19300 LaGrange Rd, Mokena, IL 60448, USA

Phone: (708) 479-3220

Deciding on a car rental in the Illinois region involves balancing vehicle availability, convenient policies, and the quality of customer service. The Enterprise Rent-A-Car in Mokena offers the substantial benefit of a large, diverse fleet that can accommodate everything from a solo traveler to a large family or business needing a van. The brand’s standard policies—including active military discounts and accepting various payment forms (credit/debit cards, NFC)—are significant advantages for many Illinois residents and visitors. The physical accessibility, with a wheelchair accessible entrance and on-site parking, also demonstrates a commitment to broad community service.

However, potential renters in the Mokena area should be advised to take proactive steps to ensure a positive experience. Given the public feedback concerning last-minute reservation changes and staff interactions, it is worth choosing this location with careful planning. Customers are strongly advised to call the branch directly after booking online to confirm their reserved vehicle class and pick-up time, especially for time-sensitive travel. Documenting all communication and confirmation details is a prudent measure to mitigate potential issues.

The vast resources of Enterprise, such as the option for one-way rentals and specialized services for vehicle replacement, remain valuable. For renters prioritizing vehicle selection, convenient access to a major route like LaGrange Road, and the security of a large fleet, this Mokena branch provides the necessary infrastructure. By entering the transaction with clear expectations and confirming all details upfront, Illinois customers can still utilize the many benefits this Enterprise location has to offer for their local and regional travel needs. The ultimate value lies in the vehicle and service portfolio, which, when properly coordinated, can solve almost any temporary transportation challenge.

Enterprise Rent-A-Car

19300 LaGrange Rd, Mokena, IL 60448, USA