Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Introduce
For Illinois residents and visitors flying into the city, Hertz Car Rental at Chicago Midway International Airport (MDW) serves as a primary gateway to securing reliable, high-quality transportation. Located directly within the airport’s dedicated Rental Car Facility, this location is designed for maximum traveler convenience, offering a wide array of vehicles ranging from fuel-efficient economy cars to spacious SUVs and luxury models.
As a key Car Rental Agency at one of Chicago’s major airports, the Hertz MDW branch is focused on efficient, high-volume service. It operates as an Onsite Services provider, meaning the entire rental process—from counter check-in to vehicle pick-up and return—is streamlined within the airport’s infrastructure. This positioning is essential for travelers who need immediate access to a car upon arrival or who need a rapid, hassle-free return before catching a flight.
The extensive fleet is one of the main draws, catering to diverse travel needs, whether it's a short business trip downtown, a family vacation to the Illinois suburbs, or a weekend road trip. The location also makes it a point to support specific customer groups by offering Active Military Discounts, a valuable highlight for those serving or having served. Customers are served by a facility that accepts modern payment methods, including NFC Mobile Payments, in addition to standard credit and debit cards, ensuring a fast and modern transaction process.
The Hertz Car Rental counter is strategically located at the core of Chicago Midway International Airport (MDW) at the 5150 W 55th St, Chicago, IL 60638, USA address. This physical address is the location of the multi-company Rental Car Facility, which centralizes all major car rental operations for the airport.
Accessibility for arriving and departing passengers is highly integrated with the airport terminal. Customers arriving at MDW will find the rental car pick-up services located on the lower level of the terminal, typically by following signage to Door #2. A complimentary, frequent shuttle service operates around the clock, running every 15 minutes, to transport customers between the terminal and the consolidated Rental Car Facility. This dedicated transportation ensures travelers spend minimal time moving between the plane and their rental vehicle.
The facility is fully equipped to accommodate all guests, featuring key accessibility provisions:
- Wheelchair Accessible Entrance: Ensures that all customers can easily access the rental counter area without barriers.
- Wheelchair Accessible Parking Lot: Provides designated, accessible parking spots in the lot for customers with mobility requirements.
Furthermore, the entire facility offers On-site Parking for the rental fleet, meaning the vast selection of vehicles is ready and waiting for immediate pick-up just steps away from the counter area. Given the airport setting, the operating hours are significantly extended, typically running from early morning until late evening, seven days a week, to align with the airport's flight schedule.
As a leading airport Car Rental Agency, Hertz at MDW provides a comprehensive suite of services tailored for the air traveler, ensuring a seamless ground transportation experience. These core offerings include:
- Broad Fleet Selection: Providing rentals across all major vehicle classes, including Economy, Compact, Standard, Full-Size Sedans, Convertibles, Minivans, Small and Large SUVs (like the popular Nissan Rogue or GMC Yukon), and Luxury/Prestige Collection vehicles.
- Onsite Service Model: Operating within the airport’s Rental Car Facility with Onsite Services for quick check-in, pick-up, and return, minimizing travel time outside the airport.
- Fuel Options: Offering convenient options such as prepaying for a tank of fuel, which allows customers to return the car empty without worrying about locating a gas station near the airport before a flight.
- One-Way Rentals: Facilitating flexible travel plans by allowing customers to pick up a vehicle at MDW and drop it off at a different Hertz location across Chicago, Illinois, or the country (subject to a fee).
- Hertz Gold Plus Rewards: Expedited service programs that allow frequent renters to skip the counter, select their reserved vehicle quickly, and proceed directly to the exit gate.
- Optional Equipment Rental: Offering add-ons like Child Safety Seats (infant, child, or booster) and GPS navigation systems to enhance the travel experience.
The Hertz Car Rental at Chicago Midway stands out from other rental options due to its specific location-based and company-wide features:
- Premier Airport Location: Situated in the MDW Rental Car Facility, it offers Onsite Services that are directly connected to the terminal via a frequent, complimentary shuttle.
- Extended Operating Hours: The counter and lot are open for extremely long hours, typically from 6:00 AM to 11:59 PM every day, to accommodate virtually all flight arrivals and departures at Midway.
- Active Military Discounts: The company provides special pricing and discounts for active military personnel, showing appreciation for service members traveling through Chicago.
- Modern Payment Technology: Accepts NFC Mobile Payments (e.g., Google Pay, Apple Pay) in addition to major Credit Cards and Debit Cards, allowing for a fast, contactless checkout process.
- Guaranteed Accessibility: The facility is completely accessible, featuring a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot to serve all customers.
- Convenient Fuel Policy Options: Offers the ability to pre-pay for a tank of gas, simplifying the return process, which is especially beneficial for those in a hurry to catch a flight.
For immediate assistance, reservations, or questions regarding a rental from the Hertz Car Rental location at Chicago Midway International Airport (MDW), please use the following contact details:
- Address: 5150 W 55th St, Chicago, IL 60638, USA (Located in the MDW Rental Car Facility)
- Phone (Local): (773) 735-7272
- Phone (Mobile/International Format): +1 773-735-7272
For the quickest service when calling, especially for an in-progress reservation, have your confirmation number or Hertz Gold Plus Rewards member number ready.
Choosing Hertz at Chicago Midway International Airport is primarily a choice for convenience, speed, and selection. For travelers arriving in or departing from Chicago via MDW, the Onsite Services model means your travel logistics are simplified. You can transition from airplane to rental car with minimal fuss, using the dedicated shuttle service to the consolidated Rental Car Facility.
The extended hours of operation, running nearly around the clock, are critical for travelers on early morning or late-night flights. Furthermore, the diverse and modern fleet, which includes everything from fuel-efficient compacts like the Hyundai Elantra—praised by a customer for excellent MPG—to large SUVs, ensures that every type of Illinois journey is covered. The acceptance of NFC Mobile Payments highlights a commitment to a contemporary and quick service experience.
However, as with any major airport car rental provider, customers should be mindful of potential service bottlenecks during peak travel times, which can lead to longer lines. Furthermore, customers must carefully review the optional charges and policies, such as the pre-paid fuel option, to determine if it provides genuine value for their specific rental duration and planned driving distance. While a non-refundable policy is standard in the industry for some booking types, understanding these terms upfront is essential to prevent frustration should plans change. The wealth of options and the dedicated airport location make Hertz at MDW a reliable and efficient choice for your Chicago area ground transportation needs.
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Photos










Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Location
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW)
5150 W 55th St, Chicago, IL 60638, USA
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Reviews
deskSUVreceiptprepaidcountercheckcirclegaragepresidentsscan
★ 5★ 4★ 3★ 2★ 1Just rented a vehicle out of Chicago Midway: Hyundai Elantra. It drove super comfortably, great handling, and 40-46 mpg! Pick up and drop off was extremely easy. Staff at the gate and in the return lanes were friendly. Our only uneasiness was the agreement to return the car not full and paying ahead of time for them to refill. Although it was super convenient not be concerned about it, we still feel we paid more than doing it ourselves. Regardless, we enjoyed our rental and felt it was a terrific value.
September 25 · Gordon ShafferIf I could give ZERO I would! With all the rental companies to choose from, Hertz is one I will never use again. Two employees working with a line of 30+ people waiting. Waited over 30 min with line barely moving before deciding to make other arrangements and avoid missing a scheduled appointment. Worked with Expedia after to cancel and request a refund and even under the circumstances, Hertz denied because of a non-refundable policy. Choosing greed over customer satisfaction is never the right choice!
September 28 · Dawn PetchGreat check in, skipped the desk and went straight to the cars. Checkout was busy but slow. New AI damage detection system in place here. I haven't heard great things about it but I knew about it in advance so I took a video walk-around of my car by myself before leaving the lot. We'll see.Otherwise, efficient here and no issues. I've rented several times never a problem.
August 24 · Martin BurrowWe rent a lot of cars, and typically from another company. But I will now be a loyal Hertz customer at Chicago Midway. I had absolutely the best rental car customer service experience! I wish I knew the man’s name, but he went above and beyond to make sure we had the right car for our trip to move our daughter into college. Even going as far as offering to switch models to get us a minivan where all the seats folded down to make it easier to load all of her items for the dorm. He was thoughtful, kind, and quick - and it made a big difference in our day. Kudos for amazing customer service!
August 20 · Brenda MarafiotoMy recent rental experience at the Hertz Chicago MDW location, unfortunately the service and treatment I received fell far below the standard I expect from Hertz, particularly as a Gold Member.The vehicle provided was in poor condition: it smelled strongly of smoke, was not properly cleaned, and only ten minutes into driving, the check engine light came on, which raised serious concerns about its safety. Additionally, I purchased a plate pass that was never activated, forcing me to pay tolls out of pocket while traveling between Chicago and Indiana.While these issues were concerning, the most troubling part of my experience was the treatment I received upon returning the vehicle. I waited more than 45 minutes to speak with the branch manager, Mr. Will Boyse. When he finally came, he was dismissive, rude, and unprofessional. Instead of addressing my concerns with understanding, he treated me as though I was being dishonest, even going so far as to imply that I was lying. This behavior is unacceptable, especially from someone in a managerial position. By contrast, his staff member Eddy was professional and courteous throughout, which made Mr. Boyse’s conduct stand out even more negatively.Hertz is a company I have trusted for years, and as a Gold Member I expect to be treated with respect, fairness, and professionalism. I kindly request that this matter be reviewed and addressed appropriately to ensure that no other customer has to endure a similar experience at this location.
August 26 · matu reese
More Car Rental Near Me
Dollar Car Rental - Chicago Midway Airport2.0 (438 reviews)5150 W 55th St, Chicago, IL 60638, USA
Enterprise Rent-A-Car4.0 (1278 reviews)5150 W 55th St, Chicago, IL 60638, USA
Alamo Rent A Car4.0 (865 reviews)5150 W 55th St, Chicago, IL 60638, USA
National Car Rental4.0 (1370 reviews)5150 W 55th St, Chicago, IL 60638, USA
Budget Car Rental2.0 (1783 reviews)5150 W 55th St, Chicago, IL 60638, USA
Avis Car Rental3.0 (1262 reviews)5150 W 55th St, Chicago, IL 60638, USA
Hertz Car Rental - Chicago - Archer Heights Hle HLE3.0 (361 reviews)5259 S Archer Ave, Chicago, IL 60632, USA
Car Rental Chicago4.0 (70 reviews)5218 S Archer Ave, Chicago, IL 60632, USA
Enterprise Rent-A-Car4.0 (359 reviews)4825 S Pulaski Rd, Chicago, IL 60632, USA
Enterprise Rent-A-Car4.0 (430 reviews)6301 Ogden Ave, Berwyn, IL 60402, USA
Rent-A-Wreck4.0 (554 reviews)5225 W 79th St, Burbank, IL 60459, USA
On Tyme Non-Emergency Medical Transportation4.0 (1 reviews)5800 S Western Ave, Chicago, IL 60636, USA
Categories
Top Visited Sites
Enterprise Rent-A-Car4.0 (117 reviews)
Enterprise Rent-A-Car4.0 (563 reviews)
Avis Car Rental3.0 (128 reviews)
Avis Car Rental3.0 (102 reviews)
Rent-A-Wreck3.0 (81 reviews)
TransNet Medical Transportation LLC5.0 (6 reviews)Trending Car Rental Blog Posts
Renting a Car for a Road Trip: Best Routes, Vehicle Picks & Packing Tips | Lifestarcarrentalmn.com
What Happens When the Rental Car Company Cancels Your Reservation
How to Choose the Best Rental Car for a Ski Resort Vacation in the U.S.
What Every Driver Should Ask at the Rental Desk Before Signing the Agreement | LifeStar Car Rental
Best Ways to Split Rental Car Costs Among Group Travelers
Best Road Trip Routes in the U.S. Perfect for Rental Cars | LifeStar Car Rental
