National Car Rental Introduce
For travelers flying into the Inland Empire or Southern California locals seeking efficient, high-quality transportation, the National Car Rental location at the Ontario International Airport (ONT) stands out as a premier choice. Situated conveniently on the airport campus, this agency is not just a standard car rental provider; it represents a commitment to speed, choice, and customer loyalty, positioning itself as a leader among Car rental agency services in the greater Los Angeles area.
A significant part of National's appeal, and a frequent highlight in positive customer feedback, is the value proposition offered by their loyalty program, the Emerald Club. Members of the Emerald Club consistently report experiencing a seamless and highly enjoyable rental process. Testimonials from real customers praise the variety of cars available and the ability to choose their own vehicle from the lot—a major advantage for those who travel frequently and value their time. One ecstatic reviewer noted, "National always makes car rental easy and reliable! I rented a 2024 Ford Mustang GT! It was an excellent experience! Made my trip fun and enjoyable! Will definitely stick with National every time!" Another noted the benefit of receiving an unexpected upgrade on a previous rental, demonstrating the company's commitment to customer satisfaction and loyalty perks.
Beyond the vehicles themselves, this particular branch offers notable social and practical benefits. It proudly Identifies as women-owned, offering a great option for individuals and corporate clients who prioritize supporting diverse businesses. Furthermore, they extend valuable savings to those who serve our country, offering Active military discounts on rentals for both official duty and leisure travel.
While the positive experiences—specifically related to the Emerald Club's speed and vehicle selection—are strong, customers should always remain diligent. As with any high-volume airport location, vehicle availability, cleanliness, and the speed of non-member counter service can sometimes fluctuate during peak travel times. The overwhelming feedback, however, points to National being a consistently reliable and rewarding option, particularly for repeat customers and those enrolled in their loyalty program.
The National Car Rental branch is perfectly situated at the central hub of ground transportation for the region: 3450 E Airport Dr Ste 300, Ontario, CA 91761, USA. This address is located at the consolidated Rental Car Center (RCC) for LA-Ontario International Airport (ONT), making it extremely accessible for all air travelers. Upon arrival at the terminals, customers can utilize the complimentary airport shuttle service, which runs frequently to transport renters directly to the RCC for pickup and drop-off, ensuring minimal delay in starting or ending your California journey.
Accessibility for all customers is a core focus at this facility. National provides necessary infrastructure to ensure a convenient experience, including a Wheelchair accessible entrance at the main rental counter area. Furthermore, the designated Wheelchair accessible parking lot spaces allow for easier and safer access to and from the rental facility, supporting all travelers with mobility needs. For those driving their own vehicle to the airport and needing a rental for their trip, the facility offers convenient On-site parking options, though it is always recommended to check current rates and long-term parking availability.
As a premier Car rental agency operating at a major Southern California airport, National provides a comprehensive range of services tailored for both business and leisure travelers:
- Wide Fleet Selection: Renters can choose from a full spectrum of late-model vehicles, typically including compact and economy cars, full-size sedans, minivans, a variety of SUVs (mid-size and large), and premium or specialty vehicles like the Ford Mustang GT mentioned in customer reviews.
- Emerald Club Expedited Service: The most lauded feature is the unique Emerald Club program, which allows members to bypass the counter entirely at select locations (like ONT) and proceed directly to the Emerald Aisle to choose their own vehicle (midsize and above) and pay only the mid-size rate.
- Membership Rewards: Emerald Club members earn credits towards free rental days, with the option to select frequent flyer miles or hotel loyalty points instead of credits, enhancing value for frequent travelers.
- Diverse Payment Acceptance: The branch accepts a variety of flexible payment methods, including all major Credit cards, Debit cards, and modern, secure NFC mobile payments for rapid and contactless transactions.
- 24/7 Return Capability: As an on-site airport location, the facility is designed to accommodate returns outside of normal business hours, with a secure drop-off process and complimentary shuttle service back to the terminals, running 24 hours a day.
The National Car Rental branch at ONT stands out in the Inland Empire region for several distinctive highlights, which directly appeal to a diverse customer base in California.
- Women-Owned Business: The business Identifies as women-owned, a significant characteristic for corporate and individual clients seeking to support supplier diversity initiatives and female entrepreneurship within Southern California.
- Active Military Discounts: A grateful nod to those who serve, the agency offers Active military discounts on both official government travel and personal leisure rentals, providing meaningful savings to service members, veterans, and their families.
- Emerald Club Aisle Access: This exclusive benefit dramatically speeds up the rental process for loyalty members, allowing them to skip the counter line and choose any vehicle from the designated Emerald Aisle for the price of a midsize car.
- Premium Vehicle Options: Customer reviews confirm the availability of exciting, high-demand vehicles—such as the Ford Mustang GT—which elevates the rental experience beyond standard commuting and makes leisure trips more memorable.
- Accessibility and Convenience: The comprehensive accessibility features (Wheelchair accessible entrance/parking) combined with integrated On-site parking and a 24-hour airport shuttle make this a top-tier convenient location for all travelers using the ONT airport.
For reservations, inquiries about the Emerald Club, specific vehicle availability, or any immediate customer support needs while renting in the Ontario area, please use the following contact details:
Address: 3450 E Airport Dr Ste 300, Ontario, CA 91761, USA (Located at the ONT Rental Car Center)
Phone: (833) 679-2051
Mobile Phone: +1 833-679-2051
It is recommended that, particularly during high-traffic times, Emerald Club members utilize the mobile app to ensure their reservation is active and to receive all relevant vehicle information before arriving. Non-members should call in advance to confirm their rental details and the location’s current operational hours for counter service.
National Car Rental at the Ontario Airport is an outstanding choice for any individual or business traveler in California who values efficiency and quality. The combination of the company's well-regarded Emerald Club benefits—providing speed, choice, and rewards—and the consistently positive customer service experiences noted in reviews makes this location a highly reliable option. The ability for members to walk straight to the lot and choose their vehicle (often leading to a free upgrade, as noted by customers) saves valuable time and improves the overall satisfaction of the trip.
Beyond the travel perks, choosing this branch allows customers to support a business that Identifies as women-owned and one that actively offers Active military discounts, aligning the rental choice with a commitment to community values and appreciation for service. While new or non-member renters should expect a standard airport counter process, the numerous advantages—including the modern payment methods, full accessibility, and convenient airport location with shuttles—solidify National’s position as a preferred car rental agency for travelers navigating the Inland Empire and greater Southern California region.
National Car Rental Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
National Car Rental Photos










National Car Rental Location
National Car Rental
3450 E Airport Dr Ste 300, Ontario, CA 91761, USA
National Car Rental Reviews
emerald clubaisleflightexecutivecheckgateemployeebusiness triployalelite
★ 5★ 4★ 3★ 2★ 1I’ve had great experience with National Car Rental. I really like the variety of cars they offer, and the attendants are always friendly. Being an Emerald Club member makes the whole process quick and easy, which I love. The past two times, I was able to choose my own car, and that’s a big plus for me. I was even given an upgrade the first time we rented a car.Overall, very positive experiences!
September 14 · Katherine M.National always makes car rental easy and reliable! I rented a 2024 Ford Mustang GT! It was an excellent experience! Made my trip fun and enjoyable! Will definitely stick with National every time!Thanks
June 15 · Vincent AndreanoVery poor Customer Service. I left my sports coat in a vehicle that I was about to take. I quickly changed my mind and decided on another vehicle but left my sports coat in the original one. I saw someone else drive off with that vehicle, but did not realize my sport coat was in the backseat until an hour later. I thought… “No problem… I’ll call customer service. They will contact the customer who took the other vehicle and I’ll just drive over wherever he is and get my sports coat”. National made no effort to contact the customer nor have they called me throughout the week that I’m in town to update me. I’ve called three times to their facility and three times the national toll-free number. I still have not heard back from anyone. Of course, this is my mistake and I own that. But there are moments of truth for a customer with any company where they can show they care. This is one of them and they have failed as they won’t return any of my calls. I guess they have plenty of customers because they don’t seem to care.
September 17 · Tom DeSantisRare scenario here and I was a lifetime national customer. Lost credit card on business trip. Came home to rent car and they would not allow digital credit card. The manager should've at least come out and explain. Anyhow in 2025 it seems national in not modernized so i would recommend renting from someone else.
September 12 · Joseph FroehlichAce & her team immediately welcome us within 2 seconds, gave us great food options & put us in a great vehicle. My partners birthday trip is off to a great start! Thanks for setting the tone high!
September 04 · Michael Vallery
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