Enterprise Rent-A-Car Introduce
When you need dependable and versatile transportation in Oldham County, the Enterprise Rent-A-Car location in Crestwood, Kentucky, stands ready to assist. Located conveniently on KY-329, this branch is part of the trusted national network while maintaining a distinctly local identity, proudly identifying as a women-owned business. They offer a wide range of vehicles, from small economy cars perfect for zipping around La Grange or Louisville to spacious vans and SUVs needed for family travel across the Bluegrass State.
The core of Enterprise's offering is its commitment to serving the community, including those who serve our country, demonstrated by providing Active military discounts. However, potential customers should be aware that the local experience at this branch, as reflected in customer reviews, can sometimes fall short of the brand’s high standards. Reports of issues with reservation fulfillment, untimely service, and communication lapses have been noted. For example, one customer expressed frustration at being "stranded without a vehicle" after being promised a late pick-up, while another reported a "late start, late arrival" due to a lack of car availability for a reserved time slot. These experiences highlight the importance of proactive communication and confirmation with the local team, especially when scheduling critical pick-up times, to ensure the smooth experience Enterprise is generally known for.
Despite these occasional service challenges, the agency provides key accessibility features and a broad fleet designed to meet the diverse needs of Kentucky drivers.
The Enterprise Rent-A-Car branch is situated in a highly accessible area of Crestwood, making it an easy stop for those in the greater Oldham County region. You can find the office at: 6408 KY-329, Crestwood, KY 40014, USA.
This location offers excellent proximity to major roads, allowing for a quick start to your rental journey, whether you're heading east toward Frankfort or west toward Louisville. Accessibility is a key consideration for this location, ensuring that all members of the community can manage their vehicle rental needs without physical barrier.
- Wheelchair Accessible Entrance: The facility includes an entrance that accommodates all patrons, ensuring ease of access to the rental office.
- Wheelchair Accessible Parking Lot: Dedicated parking spots are available to facilitate smooth entry and exit for customers utilizing wheelchairs or other mobility aids.
Furthermore, the office offers a high degree of payment flexibility to simplify the rental transaction. Accepted payment methods include major Credit cards, Debit cards, and modern NFC mobile payments, allowing you to pay using services like Apple Pay or Google Pay directly from your smartphone.
As a combination car and van rental agency, the Crestwood Enterprise location offers a comprehensive fleet designed to cover almost any transportation requirement, from personal insurance replacements to large group travel.
- Wide Range of Car Classes: The fleet typically includes economy cars for fuel-efficient commutes, mid-size and full-size sedans for comfortable family travel, and various classes of SUVs (compact, standard, and large) to handle Kentucky's varied terrain and travel needs.
- Specialized Van Rental: Identifying as a Van rental agency, the location specializes in providing minivans for families and larger passenger vans, including popular 12- and 15-passenger models, which are ideal for sports teams, church groups, or large family outings across the state. They also offer cargo vans for moving or business logistics.
- Truck Rentals: Pickup trucks are available for various uses, such as DIY projects, light hauling, or weekend retreats. Note that specialty truck services, like box trucks or towing capable vehicles, are generally handled by Enterprise Truck Rental, but the Crestwood office can often assist with coordinating these rentals.
- Military and Government Discounts: Eligible customers can take advantage of the Active military discounts offered for both leisure and official government travel, providing a 5% discount off base rates for leisure trips, a small token of appreciation for those who serve.
- Insurance Replacement Rentals: Enterprise is often a preferred provider for insurance companies, offering easy direct billing and replacement vehicles when a customer's personal car is in the repair shop—a crucial service for local residents after an unexpected event.
While the Crestwood branch operates under the nationally recognized Enterprise brand, it carries certain distinct local features and benefits that are particularly valuable to the Kentucky community.
- Identifies as Women-Owned: Supporting a women-owned business contributes directly to the diversity and economic strength of the local Crestwood and Oldham County economy, offering customers a way to feel good about where they spend their money.
- Commitment to Military Service Members: The policy offering Active military discounts demonstrates a concrete effort to support service members, veterans, and their families, acknowledging their contributions with tangible savings.
- Broad Payment Flexibility: Accepting not only major credit cards but also Debit cards and NFC mobile payments provides essential convenience and flexibility for customers who may not wish to use a credit card for their rental deposit or final payment.
- Focus on Passenger and Cargo Vans: The designation as a dedicated Van rental agency highlights a strength in meeting the needs of larger groups or those requiring significant cargo space, a necessity for many businesses, organizations, and large families in the area.
- Convenient Neighborhood Location: Being a non-airport branch located directly on a major state route (KY-329) simplifies the process for local residents. It removes the extra fees and logistical complexity often associated with renting from an airport location.
For potential renters, especially those who rely on a timely pick-up, it is highly advisable to call ahead to confirm your reservation and the current operating status. The listed hours are generally Monday through Friday, with a shorter day on Saturday, and the branch is typically closed on Sunday.
Address: 6408 KY-329, Crestwood, KY 40014, USA
Phone: (502) 241-1077
Mobile Phone: +1 502-241-1077
Typical Opening Hours (Subject to change; please call ahead):
- Monday - Thursday: 8:00 AM - 5:00 PM
- Friday: 8:00 AM - 5:00 PM (or 8:00 AM - 12:00 PM, please verify)
- Saturday: 8:00 AM - 12:00 PM (or CLOSED, please verify)
- Sunday: CLOSED
Note: Based on some customer feedback, the practice of adhering strictly to closing times, or leaving early, may occur. Always aim to arrive well before the scheduled closing time, or confirm arrangements for after-hours service with a manager if your timing is tight, as after-hours returns are often unavailable.
For residents and visitors in the Crestwood and Oldham County area, the Enterprise Rent-A-Car location is a worthwhile choice primarily due to its combination of a versatile fleet and key community-centric features. What is truly worth choosing is the ability to find virtually any vehicle class—from economy to 15-passenger vans—backed by the resources of a major national brand. The local identification as a women-owned business and the support offered through Active military discounts provides a meaningful reason to rent here, allowing customers to support local ownership and thank those who serve.
However, the biggest value proposition comes with an important caveat: to ensure a smooth transaction, Kentucky users must leverage the local contact information and proactively manage their reservation, especially for non-standard times or same-day bookings. When the service is on point, as it is for many customers, you benefit from a wide selection of vehicles, flexible payment options including debit and mobile payments, and excellent accessibility. By confirming your needs directly with the branch staff, you can best utilize the resources of a major car rental agency with the convenience of a local, neighborhood presence.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos






Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
6408 KY-329, Crestwood, KY 40014, USA
Enterprise Rent-A-Car Reviews
callinsurance companymorningpickup
★ 5★ 4★ 3★ 2★ 1Terrible Rental Car Experience – Stranded and IgnoredI had one of the worst rental experiences at this Enterprise location. I spoke with a staff member earlier in the day and let them know my office closes at 6 PM, just like theirs. I told him I would try to arrive around 5:45 PM. He assured me he would be there and have everything ready for me.I arrived at 5:48 PM, and no one from Enterprise was there. It’s a shared office space, so another business was still open, and they kindly let me wait inside. I called the Enterprise office again, and they told me they would send the area manager to assist me.That was over an hour and 45 minutes ago. I called back again, and now I’m being told the only thing they can do is put in a ticket for someone to reach out to me. That’s exactly what I’ve been waiting on — a callback that still hasn’t happened.At this point, I’m stranded without a vehicle, sitting on the front steps, waiting on a call that may never come. I was promised a rental car today and instead got left with nothing and zero accountability from this location. Completely unacceptable.
June 17 · Big BeezeyMy experience with Enterprise car rental in Crestwood, Kentucky was crap. No car available for my 10am reservation. They called a nearby branch to have one delivered. It arrived half an hour after my reserved time. Late start, late arrival. Family waiting at drop off, family waiting at pick up. No call from Enterprise, no apology from the desk agent.
May 13 · Mike LivingstonEnterprise Car Rental experience was awesome. The staff were very friendly and even picked me up for my rental! Easy and quick rental process. Thanks Enterprise! Definitely only using Enterprise from now on!
November 06 · Tracey KirbyWe had a reservation here through our insurance company. We were never told this location is a "satellite" location and isn't staffed unless you have an appointment. My husband tried to call and verify we had a car. They refused to talk to him or tell him they were a satellite operation. Instead they just kept insisting he call another location. We drove to this location to talk to them. The receptionist for the body shop was very apologetic and told me they are not there unless you have an appointment. This location needs to be removed from Google maps as they are NOT OPEN to the public. I have advised my insurance company to not use this location. They were not aware this was a satellite location and will be removing it from their recommendation.
July 01 · Alyson SnipesAwful, lousy customer service. I was in an accident and the insurance company set me up with this location to get a car rental. The accident happened on Sunday, so I understand they weren’t opened but had a reservation. I had to take off work on Monday. They opened at 8am. I called and was told they wouldn’t have a car ready til the afternoon. I explained I really needed a car because I needed to go to the salvage yard to to get stuff out of my car. My wife was at her job. Called multiple times afternoon and still got no car. Finally got fed up and called a different location and got a car from them. I had to take a Lyft there. I shouldn’t have had to do that. I was disgusted by the terrible customer service and a wasted day of taking off work trying to take care of a difficult situation. I will NOT be using this location in the future and don’t recommend anyone else does either. And I don’t write bad reviews either but needed to write this one so others don’t have to experience what I had to endure.
August 19 · Chas Meinecke
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