Hertz Car Rental - Alexandria - South Pickett Street Introduce
For residents, commuters, and visitors in the Alexandria, Virginia, area, securing reliable transportation that meets a variety of needs is essential. The Hertz Car Rental agency located on South Pickett Street offers a convenient, neighborhood-centric option for both personal and light commercial vehicle requirements. Situated in the heart of Alexandria, this location is designed to cater to the local community, whether you need a quick replacement car for a weekend trip through Northern Virginia or a specialized vehicle for a home project.
This Hertz branch, as a full-service car rental agency, maintains the quality and selection expected from a global brand while providing the dedicated customer service of a local establishment. Its strategic placement in a major residential and commercial hub in Alexandria makes it highly accessible for daily errands, business travel, or temporary vehicle needs. Crucially, the location offers specialized vehicle types, such as Cargo Van Rental, providing a necessary service for local movers, small businesses, and those handling large deliveries or property renovations.
The tone of service at this location is often highlighted by customers as friendly and accommodating, with staff members sometimes going the extra mile to ensure travelers, particularly those impacted by transit delays, are taken care of. For users in the Virginia region looking for flexibility and a wide vehicle selection outside of a busy airport terminal, the South Pickett Street location serves as an excellent, reliable alternative.
The Hertz Car Rental is conveniently situated at: 501 S Pickett St, Alexandria, VA 22304, USA.
This address positions the facility in a highly accessible commercial corridor of Alexandria, close to major routes, making it easy to reach from various parts of Northern Virginia. The South Pickett Street location is particularly well-known for its proximity to important transportation hubs, which enhances its value to local users.
One significant point of accessibility mentioned by customers is the agency's connection to regional transit. For individuals traveling by train, the location has demonstrated flexibility and support. As one customer highlighted, the staff accommodated a late arrival from an Amtrak train, underscoring a commitment to serving travelers with unforeseen delays. Furthermore, the provision of a local shuttle service, even if not explicitly advertised as a primary feature, suggests a willingness to assist customers with transportation to and from nearby transit points like the Amtrak station, offering a highly appreciated layer of convenience for those relying on public transit to reach the rental office.
Being a neighborhood branch also typically means easier, less congested access compared to airport locations. While specific information on universal accessibility features like wheelchair ramps is not provided, its ground-level, commercial setting generally supports ease of entry for most patrons.
The Hertz Car Rental on South Pickett Street offers a comprehensive suite of services, going beyond simple daily rentals to support a range of local consumer and commercial needs. Key services include:
- Comprehensive Vehicle Fleet: Offers a wide array of passenger vehicles, including small economy cars (like a Chevrolet Spark or Ford Focus), medium sedans (such as a Toyota Corolla or Mazda Mazda3), large cars (like a Chevrolet Malibu), and SUVs (including the popular Nissan Rogue or Toyota RAV4, as noted in customer fleet examples).
- Commercial and Specialty Rentals: A key offering at this specific location is Cargo Van Rental, essential for personal moving, small business logistics, or significant delivery requirements within the DMV area.
- Onsite Services: All rental transactions, including reservation confirmation, vehicle pickup, and final return, are handled efficiently Onsite at the 501 S Pickett St facility.
- Flexible Rental Management: Customers can manage and extend their rental period seamlessly, often through the use of the company’s mobile app or by calling the branch directly, ensuring maximum flexibility for vacation or business trips.
- Diverse Payment Options: The agency accepts major Credit cards and Debit cards, providing ease of transaction for deposits and final payments.
This Alexandria branch leverages its location and brand to provide several noteworthy features and highlights that add value for Virginia customers:
- Dedicated Customer Service: Reviewers consistently praise the staff, citing exceptional politeness, friendliness, and a willingness to assist customers with travel logistics, such as waiting for a late train arrival, highlighting a truly customer-focused approach.
- Active Military Discounts: A highly beneficial feature for the military community in the Northern Virginia/D.C. area is the provision of Active military discounts, recognizing and supporting personnel and their families with reduced rental rates.
- AAA Member Benefits: Customers utilizing their AAA membership receive significant perks, including discounted base rates (up to 20%), waived fees for young renters and additional drivers (who are also AAA members), and a liability limit on vehicle damage, making it a budget-friendly choice for association members.
- Pressure-Free Insurance Options: Staff are noted for offering insurance options in a non-aggressive manner, respecting the customer's choice to use alternative coverage, such as personal credit card protection.
- Convenient Shuttle Service: While not a confirmed airport shuttle, the customer review suggests the availability of a local shuttle service for key transportation points like the Amtrak station, providing crucial local connectivity.
To book a reservation, confirm vehicle availability (especially for cargo vans), or check on the current hours and shuttle services, Virginia customers can contact the agency directly using the details below:
- Address: 501 S Pickett St, Alexandria, VA 22304, USA
- Phone (Direct): (703) 461-8601
- Mobile Phone: +1 703-461-8601
Prospective customers are strongly encouraged to call the branch directly to confirm current hours of operation, as rental agency times can vary, especially on weekends and holidays. Based on typical non-airport Hertz location data, hours may be limited, making a quick phone call essential for planning.
Hertz Car Rental on South Pickett Street in Alexandria is an excellent choice for a wide demographic of local Virginia users due to its superior convenience and highly-rated local service. The true value lies in the combination of a globally respected fleet with a community-focused operational style.
The agency’s greatest asset is its outstanding customer service. Staff members like 'Gabe' and 'Midhoney' who are willing to "stayed late" to ensure a traveler can get their vehicle after a delayed train journey highlight a level of personal commitment that is rare and deeply appreciated in the travel sector. This is a crucial factor for Alexandria users facing tight schedules or unexpected travel disruptions.
Furthermore, the specialized offerings make it a practical hub for specific needs:
- For military families and personnel, the confirmed Active military discounts provide necessary savings.
- For budget-conscious or frequent travelers, the seamless application of AAA discounts and benefits is a significant financial advantage.
- For homeowners, students, or small businesses, the readily available Cargo Van Rental option fulfills light-duty moving and commercial needs that standard rental agencies often do not cover.
While the location is a great choice, new customers should note that the vehicle received may vary within the booked class (e.g., booking a Jeep category but receiving a Toyota RAV4). However, the overall positive sentiment and willingness of the staff to maintain a friendly, professional atmosphere, coupled with the local shuttle support, make this Hertz branch a top-tier option for temporary vehicle needs in the Alexandria, VA, area. It is a reliable provider that blends national brand consistency with exceptional local care.
Hertz Car Rental - Alexandria - South Pickett Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Alexandria - South Pickett Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Alexandria - South Pickett Street Photos










Hertz Car Rental - Alexandria - South Pickett Street Location
Hertz Car Rental - Alexandria - South Pickett Street
501 S Pickett St, Alexandria, VA 22304, USA
Hertz Car Rental - Alexandria - South Pickett Street Reviews
insurancemanagercallcleandeskemailneedsparkingSUVemployee
★ 5★ 4★ 3★ 2★ 1Outstanding customer service! I traveled into Alexandria on the Amtrak and my train was running late. I called ahead of time because I was worried I wouldn’t make it in time to get my rental car. And Gabe made sure that I could get my car and stayed late. Him and Midhoney are angels. I was even able to ride back to the Amtrak on their shuttle as I was leaving. I so appreciate you guys! Thank you guys!
October 08 · A JourneyRented from this Hertz location during my vacation to the DC area using my AAA discount—super smooth experience! I booked a Jeep category and ended up with a comfortable RAV4. The staff was friendly and polite, offering insurance without any pressure (I used my credit card coverage), and I was able to extend the rental through the app without any hassle. Great service all around—would definitely rent from here again!
July 19 · Allegra CalderonAVOID HERTZ AT ALL COSTS — Especially the Edsall Road Location!I cannot stress this enough: Do NOT rent from Hertz, and absolutely steer clear of the disaster that is their Edsall Road branch.I made a reservation for a full-size SUV over a MONTH in advance — not a walk-in, not a last-minute request — to accommodate my family and our luggage for a week-long vacation. I chose this location because it’s near our home and supposedly offers special AAA rates. I now seriously regret both decisions.We received a confirmation email and, like any normal customer, expected that meant our reservation would be honored. Big mistake. On the day of our scheduled pickup — THIRTY MINUTES BEFORE we were supposed to arrive — someone from Hertz called to say the SUV we reserved simply wasn’t available. Apparently, they had been trying (and failing) to locate a similar vehicle for over a week and a half — but instead of giving us a heads-up, they left us hanging until the literal last minute.No backup plan. No real apology. Just a smug offer of a much smaller, completely inadequate car and a “sorry, nothing we can do.”Even worse? The rep told us this happens all the time. That alone should tell you everything you need to know about how this company operates. They’re not just unprofessional — they’re completely unreliable and unapologetic about it.I asked to speak with the manager, thinking maybe someone with authority could help fix the mess. Nope — the manager was conveniently “off for the weekend”. Seriously? You run a rental location with weekend pickups and don’t have a manager on hand when things go wrong?And it wasn’t even our first bad experience. We had rented from this location before, back in April 2025, and got stuck with a filthy, beat-up car and indifferent service. We chalked it up to bad luck and gave them another chance because of the AAA connection. That was a mistake I won’t make again.The lack of accountability and basic customer service is infuriating. If they knew a vehicle wasn’t going to be available, we should have been told days ago, not while we were practically walking out the door with suitcases in hand. Instead, we were left scrambling — with zero help from Hertz.Thankfully, Enterprise, which is literally right next door, came through immediatley. Their staff was professional, helpful, and got us into a clean, spacious vehicle on the spot — at a fair rate, too.If you’re even thinking about renting from Hertz on Edsall Road — DON’T. Save yourself the stress, the frustration, and the complete lack of professionalism. Go to Enterprise next door, where they actually care about customers and deliver on what they promise.Hertz has officially lost my business for good — and I’ll make sure everyone I know hears about it.
August 11 · Rosemary MThis was the worst car renting experience I have ever had and due to the nature of my job, I frequently rent cars. We reserved a sedan weeks ago with Hertz, when we went to pick up a car a woman at the front desk charged our card twice, told us that they could not locate our reservation, and we have no choice but to upgrade our car rental to an SUV because it was all they had. This would have been another $5 charge per day and we are renting our car for 20 days so that would have been a $100 additional charge. She then took our IDs and walked all over the place claiming she was looking for an available car for us but was actually not doing anything. We then got actual help from her supervisor who confirmed that they do have our reservation and they do have sedans available. Come to find out the front desk personnel get commission when renters upgrade. We feel completely lied to. The supervisor was incredible, validated our situation, confirmed that what the first woman did was completely wrong and inappropriate, and actually helped us. We will not be renting from this business again.
May 23 · Patricia KelshawThe team at this Hertz location was awesome! They went above and beyond to help me get my vehicle. They had to go all the way to the airport to get me a car. They were extremely nice and provided fast service.
September 23 · Amanda Depierro
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