Enterprise Rent-A-Car Introduce
For residents and visitors in the Minneapolis area, finding reliable transportation is key to navigating the Twin Cities and exploring all that Minnesota has to offer—from the urban bustle to the North Shore's natural beauty. Enterprise Rent-A-Car at 236 W Lake St provides a local, neighborhood option for both car and van rentals. This location is identified as a women-owned business, offering a local touch within a nationally recognized brand framework. The agency aims to serve various customer needs, whether you require a vehicle for a local errand, a replacement car while yours is in the shop, or a spacious van for a group trip or moving project.
The business acts as both a car rental agency and a van rental agency, ensuring a variety of vehicle classes are potentially available to suit differing requirements and Minnesota’s diverse weather and road conditions. While the overall Enterprise brand is large, this specific branch attempts to provide essential local service, focusing on vehicle availability and customer support for those in the heart of Minneapolis.
It's important for local users to set their expectations based on the experiences of others. Customer feedback, while varied, often highlights the kindness and effort of individual staff members at the Lake Street location, such as Brenna and Kristyn, who have gone above and beyond to resolve challenging situations involving reservation issues or a lack of vehicle availability at other branches. This suggests that while systemic issues with corporate vehicle distribution or roadside assistance may occur, the local team strives to offer a high level of personalized service when possible. Users should confirm all reservation details and vehicle availability in advance, especially during peak travel times, to minimize potential inconveniences.
The Enterprise Rent-A-Car branch is situated at a convenient neighborhood location in Minneapolis, easily accessible for residents in the Uptown and surrounding areas.
- Address: 236 W Lake St, Minneapolis, MN 55408, USA
- Accessibility: The facility is designed to be inclusive, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot. This attention to accessibility ensures that a broader range of customers can comfortably conduct their rental transactions.
- Local Access: Located on West Lake Street, a major thoroughfare, the branch is situated in a vibrant part of the city, placing it near local businesses, residential areas, and major traffic arteries that connect to the wider Twin Cities metropolitan area. Its central location makes it a practical option for those who live or work nearby and do not wish to travel to the airport for a rental.
As a combined Car rental agency and Van rental agency, the Enterprise branch offers several essential services to the Minnesota community, focusing on convenience and meeting diverse needs.
- Car Rental: A selection of cars is available, typically ranging from economy to full-size sedans, and potentially including SUVs and other classes, suitable for daily commuting, weekend trips, or insurance replacement needs.
- Van Rental: The agency specifically provides van rental services, which can include minivans (7-passenger) or larger passenger vans (like 12- or 15-passenger vans) for group transportation, large family outings, or heavy-duty cargo vans for moving and business use.
- Insurance Replacement Rentals: Often works directly with insurance companies for customers whose personal vehicle is undergoing repairs after an accident.
- Payment Options: The branch accepts various modern payment methods for customer flexibility, including all major credit cards, debit cards, and NFC mobile payments (e.g., Apple Pay, Google Pay).
- After-Hours Return: Most Enterprise locations offer an after-hours return service, allowing customers to drop off their vehicle and place keys in a designated drop box outside of standard business hours. Customers should confirm the exact policy and understand that they remain responsible for the vehicle until an employee checks it in.
Several specific features and highlights distinguish this particular Enterprise Rent-A-Car location, adding value and convenience for local Minnesotans.
- Women-Owned Business: The branch identifies as a women-owned business, offering customers an opportunity to support a diverse local enterprise.
- Active Military Discounts: The branch proudly offers discounts for active military personnel, recognizing and supporting those currently serving the country.
- Wheelchair Accessible Facilities: Accessibility is a priority, with both a wheelchair accessible entrance and a wheelchair accessible parking lot provided.
- Diverse Payment Methods: Offers flexibility in transactions by accepting credit cards, debit cards, and modern NFC mobile payments.
- Local Neighborhood Focus: Unlike airport locations, this branch is geared toward neighborhood renters, making it highly convenient for local residents needing a short-term rental without the added time and expense of airport travel.
- Roadside Assistance Access: Although the quality of the corporate roadside assistance can be variable based on customer reports, the service is officially available as part of the rental agreement to assist with unexpected breakdowns.
For inquiries, reservations, or assistance, customers can reach the Enterprise Rent-A-Car branch on West Lake Street using the following contact details:
- Address: 236 W Lake St, Minneapolis, MN 55408, USA
- Phone: (612) 822-3932
- Mobile Phone: +1 612-822-3932
Choosing Enterprise Rent-A-Car on West Lake Street in Minneapolis can be a practical decision for local renters, especially those who prioritize convenience, accessibility, and supporting a diverse-owned business. The key factors that make this location a worthwhile choice include:
- Convenient Local Access: Located directly in a central Minneapolis neighborhood, it eliminates the need to drive out to the airport, saving time and money, and is often the simplest choice for insurance replacement rentals or local, same-day needs.
- Inclusivity and Community Support: As a women-owned business that offers active military discounts and maintains full wheelchair accessibility, the branch demonstrates a commitment to serving a wide and diverse segment of the Minnesota community.
- Potential for High-Quality Local Service: Despite some negative feedback regarding larger corporate policies or vehicle availability, the branch has garnered positive local reviews highlighting excellent service from specific staff members who show compassion and dedication to solving complex customer issues. This suggests that when you deal directly with the Lake Street team, you may receive a highly attentive, personalized experience.
- Variety of Fleet Options: The dual designation as a car and van rental agency means this location is a single point of contact for a broad range of vehicle sizes, from economical cars for city driving to larger vans suitable for Minnesota's group and moving needs.
- Payment Flexibility: The acceptance of major credit cards, debit cards, and NFC mobile payments simplifies the rental process and accommodates various financial preferences of local users.
However, it is always recommended that customers in Minnesota book their vehicle well in advance, especially for specialty vehicles like passenger vans, and call the specific Lake Street branch shortly before pickup to confirm their reservation and vehicle class availability. By staying proactive, customers can leverage the benefits of this locally focused and accessible rental location for their next journey or transportation requirement in the Twin Cities.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos







Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
236 W Lake St, Minneapolis, MN 55408, USA
Enterprise Rent-A-Car Reviews
insurancepriceairportphonesalestruckdoorlakeconveniencethe body shop
★ 5★ 4★ 3★ 2★ 1The only reason for two is the staff at the lake st (Minneapolis) enterprise were as nice as they could be. The company, a 1 ⭐️. Avoid if you value your dignity and self worth.Three separate attempts to rent the vehicle that their site says is available. All three times I was called just before pick up to be told they would not have my rental. When I did finally get one, it of course cost me more $ to get it from the metro. Over 300$ more and an hour and a half drive.The vehicle ended up breaking down on me in the back roads of Nebraska. Called their emergency number and they did NOTHING. I am sure it’s hard to believe but I called them with little to no service, gave them the problem and my location. Of course they did not send anyone. No tow truck, nothing. Never reached out to find out what happened or if we were still having issues. After a customer contacts you when they are driving your vehicle and they have broken down, I would like to think the company would want to know at the very least, the condition of their car. Nope. Nothing…… wonder what call center they use. Wonder why no one asked me one question about it. Wonder do yall even know. Well your customer base will. Again, you form your own opinion. I have.
July 19 · Randall McReynoldsI want to publicly commend and thank Brenna for her compassion and service when the downtown branch left me with no car.We had a confirmed reservation to pick up the car in downtown Minneapolis. Less than an hour before we were going to pick it up we received a call from the local office informing us that they had no cars available. Although he professed to be very sorry he offered no suggestions or ideas of what to do. It turned a scheduled day of outings into a crisis. We finally got a car, although smaller than reserved, with great help from Brenna. She had it waiting after I called to let her know this old man was running the last half mile to her location because the street was closed and my Uber couldn't get me there.The help from Brenna and Kristyn at the drop-off in Duluth greatly softened the horrible start, and greatly increased the chance we will not abandon Enterprise for future rentals.
July 16 · Robert CasteelPang is the man. Off to a rough start with no car available 30 mins prior to my reserved pickup time. However Pang was empathetic and apologetic (what you want when things don't go right) and he was persistent. Found me a better vehicle, gave me a discount for the delay and inconvenience, and made things right. Nice work!
August 26 · Ishraf AhmadRented a minivan for a 1000 mile round trip to move my student. The van fit a full size mattress and all the rest. Van was clean and well maintained. Cost was reasonable.
June 19 · Richard MichelTyler and Brenna were both friendly, helpful, and easy to work with. I received a rental in connection with a State Farm auto insurance claim under my 80/20 rental coverage and made my Enterprise reservation through State Farm's online portal while submitting my claim.The Uptown Minneapolis location is conveniently located right next door to Master Collision where I was having my car repaired so they work in tandem with the body shop on my timing. I received a call from Tyler to confirm my reservation almost immediately after getting off the phone with the body shop to set up my car drop-off appointment.The whole process went seamlessly. They just needed a few signatures, my driver's license, and a credit card on file for a (refundable) security deposit and any other charges that would be assessed. All the documentation was paperless and copies were sent to my email.Due to limited inventory, I was given an Audi Q3 (awesome, by the way) despite my reservation being for an "Intermediate" vehicle described as "Hyundai Elantra or equivalent."Luckily, Enterprise charged me the lower rate of the two rather than the Luxury rate of the Audi. Score!Overall, I'd give the experience 4 stars.Less 1 star simply because I was charged the lower rate only because I called to inquire about it the day after picking up. When it was set up, the system automatically charged the rate of the vehicle that was dispensed, so they were able to override that and make sure I wasnt charged more than I should've been. If only that had happened without my having to highlight it, I would have given 5 stars.
March 15 · Abigail L Johnson
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