Hertz Car Rental - New Haven - George Street Introduce
For New Haven residents, Yale University affiliates, and visitors needing reliable and versatile transportation, the Hertz Car Rental branch at 1 George Street stands as a central, full-service option. As a prominent Car rental agency, this downtown New Haven location offers a fleet designed to meet a wide range of Connecticut user needs, from compact cars for city driving to specialized vehicles for moving or commercial purposes.
The Hertz brand is globally recognized, and this location provides the standard amenities and convenience expected from a major agency. Situated in the heart of the city, it’s strategically placed for local pickups, business travelers arriving by train, or students requiring temporary transport. The office provides Onsite services, ensuring that the rental process—from paperwork to key hand-off—is managed directly at the location for maximum efficiency.
While the vast majority of transactions are smooth, as indicated by a variety of high ratings and positive feedback on the quick check-in and check-out process, potential renters should be aware that customer service interactions can be variable. Recent reviews indicate isolated but serious instances of staff—specifically a manager—being perceived as "rude and demeaning" when dealing with complex corporate-directed exchanges. Conversely, other customers have praised the "very professional and friendly staff," highlighting the quick "in and out" process and excellent rates, suggesting a strong effort by dedicated team members to maintain high standards despite internal challenges.
Another point of note for renters, particularly those considering specialty vehicles, is the need for proactive inquiry regarding specific accessories. For instance, customers renting electric vehicles, such as a Tesla, should be prepared to confirm the availability of charging cords, as reports suggest they may not be routinely provided due to security concerns, requiring drivers to immediately locate a local Supercharger.
The George Street location is highly advantageous for anyone living or working in downtown New Haven, offering superb connectivity to key parts of the city and regional transportation hubs. Its downtown position makes it easily reachable via public transit and major roadways.
- Address: 1 George St, New Haven, CT 06510, USA
This address places the agency near the commercial and cultural centers of New Haven, close to Yale University and convenient to the I-95 corridor for travel across Connecticut and beyond. It is also noted to be just four-tenths of a mile from Union Station (Amtrak/Metro-North), making it an easy option for those arriving by rail.
Hertz Car Rental on George Street demonstrates a commitment to broad accessibility for all local users:
- Wheelchair accessible entrance: The building is designed to accommodate all customers, ensuring easy entry and exit.
- Wheelchair accessible parking lot: Dedicated parking spaces are provided to ensure a seamless experience from arrival to vehicle pickup.
For payment, the agency provides flexible options for renters:
- Accepted Payments: Customers can process transactions using major Credit cards and Debit cards.
Hertz operates as a full-range Car rental agency, catering to nearly every transportation requirement across the Connecticut region. Their fleet includes a wide selection of vehicles, often featuring popular models like the Volkswagen Jetta, Chevrolet Malibu, and various SUVs, alongside specialized commercial offerings.
Core services and vehicle types available from this New Haven location include:
- Full-Range Car Rentals: Offering vehicles from economy and compact cars for efficient city driving, to mid-size and full-size sedans suitable for business or family use.
- SUV and Minivan Rentals: Providing ample space and comfort for groups, families, and road trips, with vehicles such as the Chevrolet Equinox and similar models.
- Specialty Vehicle Rentals: Featuring a selection of specialty options, which may include high-end cars, electric vehicles like the Tesla Model Y, or convertibles, though fleet availability can vary.
- Cargo Van Rental: A critical offering for local businesses, residential moves, or large hauls, the availability of Cargo van rental ensures users have access to commercial-grade transport.
- Onsite Services: Providing a complete, dedicated rental experience directly at the George Street office, streamlining the pick-up and drop-off process.
- Equipment Rentals: Optional add-ons often include child safety seats (infant, child, or booster) and GPS systems to navigate the New England area.
- Frequent Renter Program: Customers can benefit from the Hertz Gold Plus Rewards program, which offers perks like priority service and accumulated points toward future rentals.
This Hertz location utilizes the strengths of the global brand while providing local convenience, although the customer experience is sometimes inconsistent and requires careful consideration of the service being provided.
The key features and highlights include:
- Active Military Discounts: A significant advantage, Hertz offers valuable benefits, including special leisure discounts and free upgrades for active military members and government employees. This is a notable saving opportunity for Connecticut's service personnel.
- Central Downtown Location: Located at 1 George Street, the branch is easy to access from all points in New Haven, including its proximity to the Amtrak station for arriving travelers.
- Commercial Vehicle Availability: The provision of Cargo van rental services is a major highlight for individuals and small businesses needing temporary, large-capacity hauling capability.
- Full Accessibility: The facility ensures a welcoming environment for all customers with both a Wheelchair accessible entrance and Wheelchair accessible parking lot.
- Variety of Payment Options: Accepting both Credit cards and Debit cards provides essential financial flexibility for local renters.
- Quick Transaction Speeds: When operations are running smoothly, customers praise the "quick in and out for both pick up and drop off," making it an efficient choice for those on a tight schedule.
The New Haven - George Street branch is available by phone for reservations, inquiries, and coordination of your rental.
- Address: 1 George St, New Haven, CT 06510, USA
- Phone: (203) 777-6861
- Mobile Phone: +1 203-777-6861
Choosing Hertz Car Rental on George Street in New Haven is most beneficial for Connecticut users who prioritize the convenience of a highly centralized, downtown location and those who can leverage the specific financial and fleet benefits offered by the national brand.
The primary reason to select this location is the combination of fleet diversity and valuable customer programs. For military personnel, the Active military discounts can provide significant savings on leisure travel. For local companies or residents undertaking moves or large projects, the assured availability of a Cargo van rental makes it a one-stop-shop for both passenger and commercial vehicle needs.
Furthermore, the physical accessibility of the location, including the accessible parking and entrance, ensures that the service is open and convenient for the entire community. The majority of renters experience a professional and speedy service, noting that the rates are competitive, especially with a last-minute booking, and the staff can be "very professional and friendly."
However, users should exercise due diligence, particularly when dealing with complex or problem-solving situations, and always verify the condition and inclusion of essential accessories (like charging cords for EVs) before leaving the lot. By booking in advance and clearly communicating any special needs, the New Haven Hertz branch provides a powerful combination of a large fleet, central convenience, and worthwhile discounts for the local Connecticut user.
Hertz Car Rental - New Haven - George Street Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - New Haven - George Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - New Haven - George Street Photos










Hertz Car Rental - New Haven - George Street Location
Hertz Car Rental - New Haven - George Street
1 George St, New Haven, CT 06510, USA
Hertz Car Rental - New Haven - George Street Reviews
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★ 5★ 4★ 3★ 2★ 1The manager is someone who should not be in a position where he has to work with customers. He is rude and demeaning. We were told by corporate to go to the location for a car exchange. We had a case number and were told to give it to the manager and an exchange would take place. The manager came out and instantly was rude. He refused to take our case number or really even listen to anything we had to say. He admitted he had cars, but stated he wouldn't exchange the car for us, regardless of what corporate said. We were in no way rude while speaking to him, but I can honestly say I have never felt so dismissed and dissatisfied with an employee, let alone a manager in my life. This man should not be allowed to work in any customer service position as he is a horrible representative for the Hertz company.
October 15 · Kristy PfannenstielIf you rent a tesla from here be prepared to have to drive to a supercharger every time you need to charge. They did not provide a cord in the car because they “always get stolen” and they do not have anymore at the branch. Oh, and they didn’t even let me know there was not going to be any cord in the car so at midnight I barely made it to a supercharger. Also check the car for trash, they don’t do a very good job of cleaning the cars here.
July 30 · Jessica SarenThey wrongly charged us $43.81 plus tax and then told us it would take 6 to 8 weeks to check and fix it.The only one star is for the Philadelphia branch that gave us a nice clean new car.We dropped off the car at the New Heaven branch before 9 am last Friday as scheduled. The man at the reception told us and two other customers before us to just leave the keys to him and we would receive emails from them. It was before 9 am when we left their office. However, they sent us an email in the afternoon with a receipt that says we returned the car at 9:40 am and charged us extra half a day.We came back to their office to ask them to return the money they wrongly charged us in the morning of the next day. The man at the reception impatiently took down our information and said it will take 6 to 8 weeks to investigate and fix it. We were really curious why it takes them so long to correct such a simple mistake?The customer service was so bad - wrongly charging us nearly extra 50% fees then having us to wait for two months to see if they could fix it.Their system automatically sent us an email asking for feedback after we returned the car. We gave them our feedback and told them our experiences and requested them to return our money, but they have not responded to our feedback and request yet so far. The way they deal with customers is just not responding your feedback and requests.For people who are returning cars to this branch, be careful and make sure they take down the right time you return the cars. Otherwise, they will charge you extra half days and will not return your money easily.
July 15 · Jing JiI don't know about all these bad reviews! I had a very pleasant experience! They gave me a 2025 Hyundai SantaFe! Loved it! Clean and smooth vehicle the girls were all nice and polite. I just returned my rental and it was smooth! I definitely recommend!
July 06 · C GuzmanOur Hertz reserved rental location is listed as 50 Union Ave, the Amtrak station in New Haven, CT where we arrived to find NO Hertz office. It is not located there! The Hertz chat bot gave us the wrong information too, and finally an Amtrak customer service rep helped us with a phone number to contact the local office 15 minutes away. and wait to get to the correct location. We are in our late 70s and have never had a more difficult or deceptive rental car experience. The fault is at the corporate level - the local office stated they have repeatedly requested that corporate fix the online misinformation.
August 06 · ps hunt
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