Enterprise Rent-A-Car New Haven CT: Women-Owned Agency with Van Rental & Military Discounts

Enterprise Rent-A-Car Introduce

For residents and travelers in the Connecticut area, securing reliable transportation from a local agency is a frequent necessity. Enterprise Rent-A-Car at 251 Kimberly Ave in New Haven stands out not just as a standard Car rental agency, but as one that is locally recognized as women-owned, adding a unique, community-focused dimension to its operations. This branch is a popular and often highly-rated choice for those seeking temporary personal vehicles, utility transport, and specialized options like a Van rental agency.

The agency’s commitment to quality is frequently highlighted by customers. Many praise the excellent customer service, noting the staff’s professionalism, the cleanliness of the vehicles, and the overall ease of the rental process. In fact, one enthusiastic local reviewer emphatically stated that this is the “ONLY place to rent a vehicle” in the area, advising others to bypass airport options like Avis at Tweed Airport and Uber directly to this Enterprise location if necessary. This strong endorsement speaks volumes about the level of satisfaction local users find at this neighborhood branch.

However, potential renters, particularly those with tight schedules, must be aware of a critical operational detail: the branch explicitly states that After Hours Drops Service: After hours returns service is not available at this location. One customer's frustrating experience with a late return on a Saturday, which resulted in additional days' charges due to the lack of a drop box and the early closing time, underscores the absolute necessity of planning your return within the office’s operating hours. If your travel plans extend past closing, it is essential to communicate with the staff well in advance to arrange a timely alternative return or be prepared to visit another location with a drop box, which may incur additional fees. Always confirm your return time and method to avoid unexpected costs.

Location and Accessibility in New Haven, CT

Located in a convenient part of New Haven, the Enterprise branch on Kimberly Avenue is easily accessible for people living, working, or visiting the metropolitan area, including those traveling to or from Yale University and major coastal routes.

Address: 251 Kimberly Ave, New Haven, CT 06519, USA

The location’s position near I-95 and the Connecticut shoreline makes it an excellent choice for starting any road trip or for a quick local rental need. The branch provides On-site parking, making it simple and secure for customers to leave their personal vehicle during the rental period.

Accessibility is a key focus, ensuring a comfortable experience for all community members. The facility features a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot, reflecting a commitment to serving every segment of the Connecticut population with convenience and respect.

Comprehensive Services Offered

As a full-service Car rental agency and Van rental agency, this New Haven Enterprise location provides a wide spectrum of transportation solutions:

Diverse Vehicle Fleet: The agency offers vehicles for every need, from fuel-efficient Economy and Compact cars (like the Mitsubishi Mirage or Nissan Versa) perfect for city driving, to Standard and Full-size Sedans (such as the Volkswagen Jetta or Chevrolet Malibu). For larger groups or extended Connecticut road trips, options include Minivans (like the Chrysler Pacifica) and a variety of SUVs.
Utility and Commercial Rentals: As a recognized Van rental agency, they provide various van classes, including passenger and commercial options, along with pickup trucks (such as the Toyota Tacoma) to support moving projects or business logistics.
Payment Flexibility: The branch accepts a wide range of modern payment methods for convenience, including major Credit cards, Debit cards (subject to local policy requirements), and the swift, modern option of NFC mobile payments.
Customer-Centric Processes: Emphasizing a straightforward rental experience with an easy pick-up and drop-off process, the agency aims to minimize wait times, which has earned it high praise from repeat customers.
One-Way Rentals and Cross-Border Travel: For those planning trips beyond New Haven, the branch allows travel into Canada with certain vehicle classes (Economy through Full Size cars and Minivans), though renters should always confirm the cross-border policy and any applicable fees.

Distinguishing Features and Highlights

Choosing this specific Enterprise branch offers several unique advantages and features that appeal to the Connecticut local community:

Support for Military and Veterans: A significant highlight is the availability of Active military discounts. Enterprise is widely known for offering special rates and perks, including a 5% discount off base rates for Government Leisure Travel and specific contracted rates for Official Government Travel for active-duty personnel, retired employees, and veterans. This is a direct benefit for the large military and veteran community in Connecticut.
Women-Owned Business: The branch proudly Identifies as women-owned, offering customers the chance to support local, diverse business ownership within New Haven, CT.
Premium Accessibility: Full accessibility is guaranteed with a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring easy access for all customers, which goes above and beyond minimal requirements.
Secure On-Site Parking: The availability of On-site parking is a practical highlight, allowing customers to safely store their personal vehicle while renting.
High Customer Service Rating: Consistent positive reviews, particularly when compared to other regional rental options, highlight a superior level of personalized care and attention to detail.

Contact Information for Planning

For all reservation inquiries, specific vehicle availability, or to confirm the rental return process, please use the direct contact information for the 251 Kimberly Ave branch:

Address: 251 Kimberly Ave, New Haven, CT 06519, USA

Phone: (203) 789-2252

Mobile Phone: +1 203-789-2252

Why Choose Enterprise on Kimberly Avenue

Choosing the Enterprise Rent-A-Car on Kimberly Avenue is a smart decision for Connecticut users looking for a trusted, community-focused Car rental agency. The combination of its women-owned status, the provision of Active military discounts, and top-tier accessibility makes it an inclusive and attractive option. Crucially, whether you need a compact car or a Van rental agency service, the fleet is diverse enough to meet nearly all local needs. The overwhelmingly positive customer feedback concerning service and vehicle quality provides peace of mind. However, the most vital piece of advice for a successful rental here is meticulous planning around return times. Because the branch does not have an after-hours drop box service, all rentals must be returned while the office is open to avoid unforeseen late charges or the inconvenience of having to drive to a different location. By simply calling ahead and confirming operating hours, particularly on weekends, you can leverage all the excellent services this highly-rated New Haven branch has to offer.

Enterprise Rent-A-Car Details

From the business
Identifies as women-owned

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Parking
On-site parking

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

Connecticut South Central Connecticut Planning Region New Haven The Hill Kimberly Avenue

251 Kimberly Ave, New Haven, CT 06519, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.1 from 371 user reviews.

pick upcallpayinsurancetrain stationnamelightinformationsaturdaySUV

★ 5★ 4★ 3★ 2★ 1

100% recommend Enterprise and the Kimberly Ave location. Excellent customer service, beautiful clean vehicle, easy process. This is the ONLY place to rent a vehicle. Do NOT rent at Avis at Tweed Airport. Uber to Enterprise if necessary, it’s the only option IMO and I travel a lot
July 04 · Sheryl Calosso
I rented a car for my birthday celebration with a scheduled pickup at 8 AM and a return at 12 PM. However, when I called to inform the rental company that I would be returning late, I was surprised to learn that they do not have a drop box for key return. I was advised to drop off the key at their Brantford location, which would incur a charge for two days, as the office closes at 1 PM on Saturdays. It was frustrating that this information was not communicated earlier when I mentioned my delay. I was disappointed with the lack of a drop box option and the additional charges. I will not be renting from them anymore!!I will not recommend 151 Kimberly Avenue!!
August 24 · Regina Jett
You pull into the lot and the first thing that hits you—aside from the Connecticut humidity that clings like regret—is the sight of cars that have seen better decades. This isn't Hertz at LaGuardia. This is Enterprise in New Haven, where the vehicles look like they've been through a divorce and came out on the losing end.The building squats there, utilitarian as a prison mess hall, corrugated steel catching the light wrong. Inside, fluorescent tubes buzz overhead like dying insects. The staff? Christ, they're trying. Really trying. Smiling through what must be the seventh rental crisis of the morning, dealing with computer systems that probably ran on DOS when Clinton was president.You wait. You wait some more. Watch a guy argue about a scratch that existed when the Mayans built pyramids. The clerk—let's call her Marie—she nods, types, clicks, waits for the system to think. The machine thinks slow here. Real slow. Like molasses in February slow.But Marie keeps smiling. Her colleague too. They're good people trapped in bad systems, serving cars that make you appreciate walking. The white Jeep in the lot? Bumper hanging like a broken promise. The sedan by the fence? Paint job courtesy of New England winters and municipal salt trucks.This is rental car purgatory, and everyone knows it. The customers shuffle and check phones. The staff apologize for delays they didn't create. The cars sit there, honest in their mediocrity, stripped of pretense.There's something almost beautiful about the honesty of it all. No premium packages or luxury upgrades here. Just basic transportation that gets you from A to B, assuming B isn't too far and you're not picky about how you arrive.You take your keys. Marie wishes you well, means it. The car starts—miracle enough—and you drive away thinking about the gap between what we want and what we get. Sometimes that gap is everything. Sometimes, in places like this, it's just Tuesday in New Haven.The car gets you home. That's what matters. Everything else is just noise.
May 27 · Jeremy Edmunds
I’ve been a loyal Enterprise customer for years and have never had a major issue—until now. I recently rented a car for over three months. During the last two weeks of the rental, I was overdue in returning the vehicle. Despite the delay, Enterprise continued to receive payment and also kept my deposit.When I finally returned the car, I assumed everything was settled. Instead, I was placed on the “Do Not Rent” list with no explanation or opportunity to resolve the issue. It’s disappointing to be treated this way after years of loyalty and consistent business. A little communication and fairness would go a long way. Enterprise, you’ve lost a long-time customer!
April 07 · C Harris
Great customer service. Can get extremely busy so patience will be needed. I wish they stayed open on Sundays which provides more convenience when returning.
September 20 · Melissa Singleton